Hot Promotional Vacations

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 26, at 5:PMSubject: *** *** - ID#: ***To: *** In response to your client's complaint, we offered her a day
cruise quote with *** for $369pp.? She was complaining about the fact that she wanted to travel on *** ***.? She has to realize that these Cruises are promotional and are based on availability.? We offered her a quote for *** *** that was considerably higher and of course she did not want that.We have gone the extra mile for this client.? There are no refunds at this point.? She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time.Cris C***

[To assist us in bringing this matter to a close, you must give us a reason why you
are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Hello *** & *** ***,We have received your Cruise / Airfare Planning FormsHowever, we do not have any promotional inventory for your requested destination.Please provide us with ? ? Your response is needed to move forward with the planning of your Travel.Thank you,Hot Promotional VacationsReservations SpecialistFlo S***###-###-####[email protected]*** ***? Feb (days ago)to? info,? HotHello ***,Thank you for your reply!? I would appreciate it if it was sooner!My husband and I followed all the steps in a timely manner and attempted to contact you numerous times since.All of the destination and port choices were from your offered inventory on advertising and presentationSo I don't understand the reason behind you "not having the promotional inventory"Is this a bait and switch?Please explain, and reply all as I want Revdex.com to receive all of this correspondence as well.? If you unable to fulfill your promises we would like to receive full refund of $? ASAP.Thank you,*** ***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Feb 3, at 2:PMSubject: *** *** - ID#: ***To: *** Dear *** ***:In response to your client's rejection, it must be noted that we do not sent out any postcards or give any presentations.? We are not affiliated anyway with the company that gave presentation.I reviewed a copy of the postcard that was sent to your client.? It stated '*** ***', not *** Airlines.? In addition, all travel is promotional and based on availability.? Hotels, resorts and Airlines do charge premium fees around holidays.? We stand by our previous response.Sincerely,Cris C***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com? Date: Mon, Aug 1, at 2:PMSubject: *** *** - ID#: In response to your client's complaint, please have them contact me at (***@hotpromotionalvacations.com) to
resolve this issue? I need to know whom she was trying to contact before I can assist her? A copy of her confirmation is below.Cris C***GMHot Promotional VacationsJun 30Dear? Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure.? We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travelYou will need a confirmation number to proceed with your booking, this number will be specific to your vacation offerYour deposit will be applied to your travel quote.YOUR CONFIRMATION #? ***CLICK HERE TO BEGIN? YOUR REGISTRATION ---? http://www.travelguaranteedgroup.com/***
Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-####? ( 8am-6pm CST)

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Fri, Mar 18, at 2:PMSubject: *** *** - ID#: ***To: *** In response to your client's complaint, she was offered a very good quote for individuals.? The rate she received was based on the date she was traveling as well as availability and port of departure.She was attempting to travel during the Memorial Day weekend.? All prices are higher at that time.? My staff and I worked very hard to find her the best rates possible during that time.? She was well aware of the Terms and Conditions concerning her reservation request.? She must understand that all Travel is promotional and are subject to availability.? Holidays are subject to additional surcharges.? She may resubmit her request or request an exchange or extension, but no refund will be forth coming.We stand by our Refund Policy.? Our Policy is as follows:? ? REFUND? POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.CC***GM

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Tue, Jan 19, at 1:PMSubject: *** ** *** - ID#: ***To: *** Dear *** ***:In response to your clients complaint, I can
find no record that he ever submitted reservation request to us.? If he did, he should have been directed to our website at:? ? www.hotpromotionalvacations.com.He could have filled out a planning form and submitted it.? It would have been attended to.? We deal with many clients each week and sometimes we are unable to give every client personal attention.? That is why it is important for them to follow instructions precisely.? If your client is requesting a refund, he will have to return all certificates as well as copies of processed checks as verification.? In addition, he will have to include letter stating reason for refund request or resubmit his reservation request as instructed above.CC*** *** *** ***Clinton, Md***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.com? Date: Wed, Feb 3, at 2:PMSubject: *** *** - ID#: ***To: *** Dear *** ***:In response to your client's rejection, it must be noted that we fulfill vacation reservation requests to the best of our ability.? We spend a lot of time securing the best quotes available.? We cannot afford to do it for Free.? If we were a scam as *** *** claims, why bother to go through the process of securing reservation quotes for her.? If someone promised her something for Free for viewing a presentation, she should take the matter up with them.? We stand by our previous response.We have gone the extra mile for this client.? There are no refunds at this point.? She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time.? We stand by our policy below.? This is my final response of this matter.REFUND? POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.? Cris C***

From:? Charles C***Date: Fri, Apr 6, at 7:PMSubject: *** *** -in response to your client's complaint, I thought this matter had been resolved.? I had a condo certificate mailed to her that gave her access to over destinations worldwide.? It was considerably worth more than the refund she was requesting.? I informed her of this and had certificate mailed directly to her.? She certainly should have received it by now.? I far as I am concerned, we have closed our files on this matter.If I can be of further assistance, please don't hesitate to contact me.Sincerely,CC***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this response because:
I would like to accept this response, but yet again, there is inconsistency with what is being stated.? The statement concerning constant contact completely false.? They have not attempted any contact with me since my last phone call to? them more than a week ago.? I am unsure how this constitutes constant contact.? This seems to be yet another empty promise.? I continue to await any contact, most specifically the email promised to be sent to me a week ago.?
Regards,
*** ***

From:? ***@hotpromotionalvacations.com ***@hotpromotionalvacations.comDate: Wed, Aug 10, at 2:PMSubject: *** *** In response to your client's rejection, we will attempt to contact her again to resolve this matter? Technically her certificate has expired, and we have done everything possible to assist her? This is my final response concerning this client? We have attempted to contact her on several occasions to no avail? One number is out of service and she will not pick up on alternate number ? We cannot waste anymore time on this client if she does not respond.This matter is closed.CC***

Charles C*** Date: Mon, Dec 7, at 2:PMSubject: *** ** *** - ***To: *** *** Hello ***,In response to your client's complaint, please review information below? Your client was well aware of the Terms and
Conditions of promotional offer? Both companies tried everything in their power to satisfy your client to no avail? If she wants to submit another reservation request, she may do so, but we absolutely stand by our refund policy!? Please contact me if you have any questions.CC***ATP Refund Policy: ? ONCE YOU HAVE SUBMITTED YOUR TRAVEL REQUEST TO YOUR FULFILLMENT COMPANY, NO REFUNDS will be issued!Please call ###-###-#### with any questions.? HPV: ? REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation depositYou may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.? Hot Promotional Vacations ??" Vacation Request QuoteDear *** *** / *** ***The Hot Promotional Vacations Reservation Center was chosen to handle the travel you activated through your sponsoring travel company? We are an independently owned company that specializes in making travel plans for clients of companies who sell or give out vacation packages? Our function is to make sure your arrangements go smoothly and you receive all the proper documentation necessary.We have prepared the following quote based on your vacation request information submitted to us? The quote represents the best travel or vacation options base on the information you provided? The offer is your final offer based on available inventory at this time.All fees are required to finalize this offer? Factors such as travel dates, availability, destinations, room styles, etcmay vary fess at the hotels discretion? If costs or fees are higher than expected according to your needs, the voucher will remain active to use another time.Please note that all quotes and pricing are subject to change before the vacation is physically booked.Your vacation package is to be used during off peak travel and vacationing times however, if you choose to vacation or travel during peak time or season we will provide you with a quote that contains applicable surcharges up to and including the standard vacation costs.The following factors influenced the price of your vacation package:• ? ? ? ? ? ? ? The requested vacation is under the day advanced notice• ? ? ? ? ? ? ? The requested departure time is a peak fly time• ? ? ? ? ? ? ? The requested departure day is a peak fly day• ? ? ? ? ? ? ? Destinations like Las Vegas or NYC or similar popular destinations, do not have an off peak season• ? ? ? ? ? ? ? Specific request may influence the price of your vacation? Travel Request Quote ??" Provided BelowTravel Request for : ? *** *** / *** ***Departing : January 18, ? ? ? ? ? ? From : Atlanta, GA (ATL) Leaving at : 7:AM ? Arriving to : Fort Lauderdale (FLL) 9:AMReturning : January 23, 2016From : Fort Lauderdale (FLL) Leaving at : 4:PM? Arriving to: Atlanta, GA (ATL) ? 6:PMCruise*** ***January 18, / January 23, Day Eastern Caribbean CruiseDeparting : MiamiTotal Amount Due $((Per Person))$Deposit has been applied to this total? Payments for your quote must be in the form of a check - we will do a check by phone( Electronic Check Payments Only )To process this quote you must email us you’re routing and checking information & reply stating that you accept your travel quoteI understand that I have hours to reply to this quoteI agree and understand that by accepting this quote, I agree to the travel accommodations scheduled on my behalfBy processing this form I understand that my booking fees are non-refundable and my travel arrangements cannot be changed cancelled or rescheduledOnce you reply that you agree to this quote, a representative will contact you during our business hours ***Thank You, for booking your travel with us!

From: [redacted]
"">Date: Mon, Apr 11, at 2:PMSubject: [redacted] - ID#: [redacted]To: [redacted]
In response to your client's complaint, please tell her to accept my apology. We were in negotiations with a new vendor during that time and the contract took longer than expected to be finalized. Time restraints forced us to send your client a quote that we or she was not comfortable with. We have now finalized the contract and have sent her the necessary access codes to finalize her cruise and flights. Her day Cruise and flight will cost your client approximately $per person. We feel that she will be happy with this quote. If your client has any additional concerns regarding this case, she may feel free to contact me at this email address belowSincerely,
CCook, GM
[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com
"">Date: Tue, Jan 19, at 1:PMSubject: [redacted] - ID#: [redacted]To: [redacted]
Dear [redacted]:
In response to your clients complaint, I can find no record that he ever submitted reservation request to us. If he did, he should have been directed to our website at: www.hotpromotionalvacations.comHe could have filled out a planning form and submitted it. It would have been attended to. We deal with many clients each week and sometimes we are unable to give every client personal attention. That is why it is important for them to follow instructions precisely. If your client is requesting a refund, he will have to return all certificates as well as copies of processed checks as verification. In addition, he will have to include letter stating reason for refund request or resubmit his reservation request as instructed aboveCC[redacted]
Clinton, Md[redacted]

November 6, 2015
Dear [redacted]:
This is in response to your client's complaint.We are the fulfillment company only. We have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone. My staff did everything they could to explain this...

feet in a professional manner. He was very rude, belligerent and difficult to work with. He was offered several quotes.No company can afford to travel anyone for Free. The certificates that your client received at his presentation states that he is responsible for taxes, fees and surcharges. Our staff put in a lot of time to insure your client receives the best quote available on the market. They cannot afford to do it for Free. If he has a the problem concerning the promotional offer.  I  suggest he take it up with the company he received the certificate from. We will make another attempt to satisfy your client’s request, but his refund request is denied.If your client wants to book travel through us, he will have to pay the fees. REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.Your client was aware of our refund policy prior to sending in reservation deposit. Additional documentation supporting our claim as attached.Sincerely,
Charles C.
 President

Dear [redacted]:In response to your client's complaint, [redacted] was emailed her quote yesterday on 2/4/16.  She has responded to the quote.  It appears the matter has been resolved.Thank you,Cris C[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com <[redacted]@hotpromotionalvacations.c...⇄ Wed, Feb 3, 2016 at 2:28 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted]:In response to your client's rejection, it must be noted that we fulfill vacation reservation requests to the best of our ability.  We spend a lot of time securing the best quotes available.  We cannot afford to do it for Free.  If we were a scam as [redacted] claims, why bother to go through the process of securing reservation quotes for her.  If someone promised her something for Free for viewing a presentation, she should take the matter up with them.  We stand by our previous response.We have gone the extra mile for this client.  There are no refunds at this point.  She can re-submit her request if she prefer, but unfortunately their is not much I can for this client at this time.  We stand by our policy below.  This is my final response of this matter.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. Cris C[redacted]

From: [redacted] <[redacted]>Date: Tue, Aug 30, 2016 at 3:48 PMSubject:In response to your client's complaint, it must be noted that there are No Refunds once he receives a confirmation email.Email...

confirmation is below.C. CookHot Promotional Vacations<[redacted]>May 12to[redacted]Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handling your travel request & booking your travel. You will need a confirmation number to proceed with your booking, this number will be specific to your vacation offer. Your deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted]CLICK HERE TO BEGIN YOUR REGISTRATION -----> http://www[redacted]Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Wed, Aug 10, 2016 at 2:16 PMSubject: [redacted] In response to your client's rejection, we will attempt to contact her again to resolve this matter.  Technically her certificate has expired, and we have done everything possible to assist her.  This is my final response concerning this client.  We have attempted to contact her on several occasions to no avail.  One number is out of service and she will not pick up on alternate number  We cannot waste anymore time on this client if she does not respond.This matter is closed.C. C[redacted]

[redacted]@Date: Mon, Nov 16, 2015 at 2:28 PMSubject: [redacted] - [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted]:In response to your client's complaint, the fact as whether he was rude or belligerent is considered a matter of opinion.  My representatives have been in constant contact with your client concerning his reservation request.  We have re-worked a new quote for your client and will be submitting it to him shortly. Your client has to realize that these vacations are promotional and are based on availability.  I do apologize for this matter getting out of hand.  We deal with many customers on a daily basis.Unfortunately, tempers will get short on occasion, but we stand ready to do whatever is necessary to accommodate our clients to the best of our ability.Sincerely,Cris C[redacted]Director

August 18, 2015
 Dear [redacted]:This is in response to your client’s complaint. I am confused as to why this complaint was filed against us.We are the fulfillment company only. We have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone.No company can afford to travel anyone for Free. The certificates that your client received at his presentation states that he is responsible for taxes, fees and surcharges. Our staff put in a lot of time to insure your client receives the best quote available on the market. They cannot afford to do it for Free. If he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client wants to book travel through us, he will have to pay the fees. If not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted.
Sincerely,
Charles C.