Hot Promotional Vacations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
Hello [redacted] & [redacted],
We have received your Cruise / Airfare Planning Forms. However, we do not have any promotional inventory for your requested destination.
Please provide us with    
Your response is needed to move forward with the planning of your Travel.
Thank you,
Hot Promotional Vacations
Reservations Specialist
Flo S[redacted]
###-###-####
[email protected]
[redacted] <[redacted].com>
Feb 4 (4 days ago)
to info, Hot
Hello [redacted],
Thank you for your reply!  I would appreciate it if it was sooner!
My husband and I followed all the steps in a timely manner and attempted to contact you numerous times since.
All of the destination and port choices were from your offered inventory on advertising and presentation. So I don't understand the reason behind you "not having the promotional inventory". Is this a bait and switch?
Please explain, and reply all as I want Revdex.com to receive all of this correspondence as well. 
If you unable to fulfill your promises we would like to receive full refund of $296.00  ASAP.
Thank you,
[redacted]

In response to your client's complaint, it does appear that she slipped between the cracks.  Unfortunately, this does happen from time to time.  I have directed my staff to issue a confirmation#.  She was emailed one today on 11/17/16.Please convey my apologies to your...

client.Sincerely,Cris C[redacted]GM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: So it seems we went from " In response to your client's complaint, we have email him documents to secure his reservation.  Please convey our apologies to your client.  We have recently secured a contract with another vendor.  We are quite sure that your client will be satisfied with quote once his final reservation is secured.  There are no blackout dates " to no peak travel.  So what month is a good month you will except for the free airfare ticket, what day of the week do we need to travel.  We want this resolved but every time it is one thing after the other.  How much more flexible do we have to be.Regards,[redacted]

From: [redacted] <[redacted]>Date:...

Tue, Aug 30, 2016 at 3:48 PMSubject:
In response to your client's complaint, it must be noted that there are No Refunds once he receives a confirmation email.
Email confirmation is below.
C. Cook
Hot Promotional Vacations<[redacted]>
May 12
to[redacted]
Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handling your travel request & booking your travel. You will need a confirmation number to proceed with your booking, this number will be specific to your vacation offer. Your deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted]CLICK HERE TO BEGIN YOUR REGISTRATION -----> http://www[redacted]Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I spoke to [redacted] Airlines today and the woman I spoke to said that the holiday is March 27th, I requested to fly on March 21st and March 29th.   I also asked to speak to the people that sent out the initial postcard that had [redacted] Airlines on it, which was the only reason that I attended the timeshare seminar,  because [redacted] is a reputable company.  They said that this was never sent out by them.

In response to your client's complaint, it must be noted that all travel is promotional and is based on availability.  Prices are based on dates, ports of departure and availability and are subject to change without notice.  I will be happy to offer your client and exchange to something of...

equal or greater value. We stand by our refund policy.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.  Sincerely,C. C[redacted]

In response to your client's complaint, it must be noted that all travel is promotional and is based on availability.  Prices are based on dates, ports of departure and availability and are subject to...

change without notice.  I will be happy to offer your client and exchange to something of equal or greater value. We stand by our refund policy.
REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date. 
 
Sincerely,
C. C[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Tue, Jun 7, 2016 at 3:45 PMTHIS IS MY FINAL RESPONSE CONCERNING THIS CLIENT!!  Your client is attempting to travel during peak travel dates.  Nov. 25th is during thanksgiving.  THESE ARE PROMOTIONAL VACATIONS!!  HE CANNOT RECEIVE PROMOTIONAL PRICES DURING PEAK TRAVEL TIMES.  IF HE WANTS TO TRAVEL  DURING PEAK TRAVEL TIMES, HE WILL HAVE TO PAY ADDITIONAL SURCHARGES!!He may submit his request, but according to our Terms and Conditions!  If he choose not to follow our Terms and Conditions, that his is choice, but he cannot receive Promotional Prices during peak travel times!!C. C[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  Our e-mails and phone calls have never been returned. They have never sent us any money back. They should provide proof they emailed us back and proof how when/how they returned our registration money back.  The process is we register with them, which we did. We send our registration funds to them, which we did.  They contact us back to start planning our trip. But they never contacted us back to plan a trip. They never communicated with us. 
Regards,
[redacted] And [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I responded to Mr. C[redacted] in early January and filled out the very form that he is now resending in June.  After filling out the form, I was supposed to receive confirmation in one week.  I received NOTHING from Mr. C[redacted] after repeated attempts to communicate with him.  Thus, my time to request that my money be returned had expired.  A person of character would recognize this and have the money returned.  Only when the Revdex.com contacted him did I receive ANYTHING from him.  Five and a half months later he arose from the dead.   Thank you to the Revdex.com.However, now he is offering vacation packages that require me to send more money to him.  That will never happen.I still maintain that my money should be returned to me and if that doesn't happen I will discredit these two companies, Away to [redacted] and Hot Pormotional Vacations, obviously one and the same or connected, in any way that I can.  I hope that the Revdex.com will post my initial complaint on their website along with the other complaints that have been received and posted.  I would also not be opposed to be contacted by the media regarding this fraud.[redacted]   
Regards,
[redacted]

October 21, 2015Dear [redacted]:In response to your client’s complaint, it must be noted that HPV attempted to find [redacted] a flight during a peak: travel season. I directed my staff to try to re-work a cheaper flight during this time, but we cannot make any guarantees. In addition, it must be...

noted that we do fulfillment only and are not responsible for marketing of promotions and cannot afford to travel anyone for Free,We make every attempt to find clients the best price available anywhere on the market. My staff will be in touch with [redacted] concerning this matter and will make every effort to satisfy his request.It must also be noted that our staff is re-working his request at our expense.REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.if I can be of further assistance, please feel free to contact me at address below.Sincerely,Charles C,. President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: First off, They are fully aware of what they are participating in.The first pricing we received was at full travel agent price. I can book it with any agent at that cost. So the fact that they say it is only taxes and fees is a complete lie. They know this also. The girls in their office told me to request a cruise date 90 days out or less and I would get the right cost. We did this and have never heard back from them, I talked to them a couple times and they keep delaying to give us the price (taxes and fees for the cruise) . They have yet to answer any messages left concerning the cost of the October 24th cruise. I am attaching all the documents and information we received from both companies and information including an email sent to away to paradise today. Have also left them a voice mail.We will not go away on this. This is a complete scam and I want it to be on the public record so this is put to a stop.I answered this once, Why are you sending this request again?
Regards,
[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Tue, Jan 19, 2016 at 1:44 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>Dear [redacted]:In response to your clients complaint, I can...

find no record that he ever submitted reservation request to us.  If he did, he should have been directed to our website at:  www.hotpromotionalvacations.com.He could have filled out a planning form and submitted it.  It would have been attended to.  We deal with many clients each week and sometimes we are unable to give every client personal attention.  That is why it is important for them to follow instructions precisely.  If your client is requesting a refund, he will have to return all certificates as well as copies of processed checks as verification.  In addition, he will have to include letter stating reason for refund request or resubmit his reservation request as instructed above.C. C[redacted]Clinton, Md. [redacted]

In response to your client's complaint, it must be noted that we have absolutely nothing to do with marketing of promotions.  We are only the middlemen for fulfillment of promotional travel incentives.  Unfortunately, patrons falsely accuse us of promising them Free travel when that is not...

the case.  Clients are urged to read Terms and Conditions in its entirety prior to activation of promotional certificate.  We have no record of client paying us $198.00.  They need to contact other party involved ([redacted]) to request refund.  They will be required to to return all of their certificates along with copy of their processed check as verification.  They should also include letter stating reason for refund request.Cris C[redacted]

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Tue, May 17, 2016 at 4:11 PMSubject: [redacted] - ID#: - [redacted]To: [redacted]@myRevdex.com.orgIn response to your client's complaint, she in fact was sent reservation info and...

confirmation#.  It is below.  If [redacted] wanted a refund, she had 6 months to file for one.  If she had requested one within that time, she would have been refunded.  We made every attempt to accommodate her.  Prices are based on availability and ports of departure.I will attempt to accommodate her the best we can, but we can issue no refunds at this late date.C. C[redacted]Hot Promotional Vacations<hotpromotionalvacations@[redacted].com>3:51 PM (16 minutes ago)tome---------- Forwarded message ----------From: Hot Promotional Vacations <hotpromotionalvacations@[redacted].com>Date: Mon, May 9, 2016 at 3:41 PMSubject: CONFIRMATIONTo: [redacted] <[redacted].com>Dear Traveler,Hot Promotional Vacation has received your travel deposit, and we're sure that you are excited to begin booking your travel adventure. We are attaching a link in this email (provided below ), it will take you to a registration page, once you complete the registration page you will be automatically forwarded to the website that will be handeling your travel request & booking your travel. You will need a confirmation number to proceed with your booking, this number will be specific to your vacation offer. Your deposit will be applied to your travel quote.YOUR CONFIRMATION # [redacted]CLICK HERE TO BEGIN YOUR REGISTRATION -----> [redacted]Happy Travels,Hot Promotional VacationsTravel Confirmation DepartmentCustomer Service Department###-###-#### ( 8am-6pm CST)

Hello [redacted],In response to your client's complaint, I will re-work her reservation request.  She will receive another quote within 48 hrs.  If she has any additional concerns, she may email me directly at this address.

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Fri, Mar 18, 2016 at 2:12 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>In response to your client's complaint, she was offered a very good quote for 4 individuals.  The rate she received was based on the date she was traveling as well as availability and port of departure.She was attempting to travel during the Memorial Day weekend.  All prices are higher at that time.  My staff and I worked very hard to find her the best rates possible during that time.  She was well aware of the Terms and Conditions concerning her reservation request.  She must understand that all Travel is promotional and are subject to availability.  Holidays are subject to additional surcharges.  She may resubmit her request or request an exchange or extension, but no refund will be forth coming.We stand by our Refund Policy.  Our Policy is as follows:  REFUND POLICY- Once you have submitted a reservation request and received a quote on your request, there are no refunds of the vacation deposit. You may request a refund of your vacation deposit if you do not submit a travel request within twelve months of your vacation activation date.C. C[redacted]GM

August 18, 2015 Dear [redacted]:This is in response to your client’s complaint. I am confused as to why this complaint was filed against us.We are the fulfillment company only. We have absolutely nothing to do with marketing or do we make any offer of FREE vacations to anyone.No company can afford to travel anyone for Free. The certificates that your client received at his presentation states that he is responsible for taxes, fees and surcharges. Our staff put in a lot of time to insure your client receives the best quote available on the market. They cannot afford to do it for Free. If he has a problem concerning the promotional offer, I suggest he take it up with the company he received certificates from.If your client wants to book travel through us, he will have to pay the fees. If not, he can return all of his certificates along with receipt and letter stating reason for refund request and it will be granted.Sincerely,Charles C.

From: [redacted]@hotpromotionalvacations.com [redacted]@hotpromotionalvacations.com<[redacted]@hotpromotionalvacations.com...⇄ Wed, Feb 3, 2016 at 2:39 PMSubject: [redacted] - ID#: [redacted]To: [redacted] <[redacted]@myRevdex.com.org>
Dear [redacted]:
In response to your client's rejection, it must be noted that we do not sent out any postcards or give any presentations.  We are not affiliated anyway with the company that gave presentation.
I reviewed a copy of the postcard that was sent to your client.  It stated '[redacted]', not [redacted] Airlines.  In addition, all travel is promotional and based on availability.  Hotels, resorts and Airlines do charge premium fees around holidays.  We stand by our previous response.
Sincerely,
Cris C[redacted]

This is absolutely ridiculous!! This C. C[redacted] is LYING!!! I sent you a copy of my CASHED CHECK which I am sending again!! this man is a thief- he stole my $98 and is giving you & me the runaround. this has been going back & forth at least 5 times. I sent you a copy of the cashed check. He refuses to give me my money back. He keeps giving you the runaround! I thought this is what the Revdex.com did - helped people in this situation. He stole my money. He is refusing to give it back. please help!! please call me at ###-###-#### if you have any further questions but this has been going back and forth for months. I sent the check on 10/14/15 & it was cashed!!! please help. HE IS A THIEF!