Hot Shots Storage

Dear [redacted] Thank you for your email, first of all we would like to apologise for the delay in receiving a response to your emails regarding your damage deposit payment for booking [redacted] In order to release to you the $Damage deposit with no further delay, we must issue this amount to you by direct bank transferPlease reply to the email sent today with your your full bank detailsAgain, please accept our apologies for this process We look forward to resolving this matter as quickly as possibleIn the meantime, please let us know if you have any questions by replying to the email sent in case number [redacted] Many thanks, [redacted] - TripAdvisor Customer Care

Hello, It appears you may be experiencing issues in receiving emails from TripAdvisorFurther to your most recent complaint via Revdex.com, we have followed up with you privately via TripAdvisor support ticket # [redacted] using your proposed email address and would be happy to assist you once you have replied to our e-mail.Kind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comThe offer detailed in this case is a phishing/spam scheme making use of the TripAdvisor brand, and is in no way affiliated with our companyBanking & credit firms regularly experience these same type of attacks, as do other services doing business on the internet or by phoneIn response, we investigate ploys of this nature and leverage our legal department to stop their activityGiven how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attemptsWhile we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at [redacted] and share their information about the transactions with usKind regards, TripAdvisor Customer Relations Department

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I do not accept the response provided We are not looking for a refund from Trip Advisor only better support in contacting the owner Owner has been unreachable Regards [redacted]

Dear ***, Thank you for raising your concerns to us through the Revdex.comA senior member of our customer relations team has been trying to reach you to address your concernsUpon reviewing your account, we can see that you have been able to communicate with your guestsHowever, should you have any further questions or issues, please reply to the email received by our senior representative on 19th July Best wishes, [redacted] Senior Customer Relations Executive

Good afternoon Sir,Thank for reaching out to TripAdvisor's page on Revdex.comOne of our Sales Coordinators has spoken to the Sales representative overseeing your account and confirmed that [redacted] will be reaching out to you today to discuss your subscriptionKind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotelOne of the Customer Service representatives for TripAdvisor will be reaching out to you via telephone today to reconcile the issue surrounding your bookingKind regards, TripAdvisor Customer Relations Department

Good afternoon ***,Thank you for contacting TripAdvisor and please accept our sincere apologies for the delay in reaching out to you.We have sent this correspondence to you as a support ticket via TripAdvisor with case # [redacted] to your e-mail of [redacted] but are also reaching out to here as well since you said that the message was not received.Allow me to formally introduce myselfMy name is [redacted] and I form part of the Customer Relations Team for TripAdvisorOur department is mainly tasked with handling escalations and complaints from a variety of sources from our global communityHence, your query has reached us via Revdex.com as it is my understanding that you have some questions and concerns with regards to the ownership change submissions you have made on behalf of ' [redacted] Morro Bay' and received varying degrees of assistance from TripAdvisor's Customer Support Team regarding this inquiry.I wanted to start off by going over what TripAdvisor employees across all of our offices and departments are allowed to request when it comes to the type of documents that we accept in order to process an ownership changeAcceptable forms of documentation need to be signed and notarized and include:• An online press release or newspaper article documenting the ownership change;• A copy of the deed; • Receipt of purchase;• Transfer of ownership document;For the documents referred to above, we also need to be able to verify the following:· Name and the address of the business;· The date of ownership change;· Signatures of both previous and new owners;· Government body approval - notary, council etc(where applicable);I'm am afraid we were unable to process your request to remove all the content for your accommodation prior to the 01/11/due to the fact that the documentation that you kindly provided to us thus far was incompleteWe are currently unable to validate the signature of the vendor on the 'Deed of Trust'; we can only validate the name and the address of the business, the date that the ownership change took place, the buyers signature - that of ' [redacted] ***' and a notarized stampI appreciate that you also attached a copy of a 'MEMBERSHIP INTEREST PURCHASE AGREEMENT' to your initial request; unfortunately, at this moment in time we are unable to accept the latter as proof of change of ownership.Would you be so kind as to make the necessary amendment to the attached 'Deed of Trust' by ensuring that we can validate signatures of both the previous and the new ownersMay I kindly ask that the revised document is attached in PDF file format.Our editors will verify the information provided and make the necessary changesIn the event of an ownership change TripAdvisor will remove the old reviews/photos from a listing as the reviews prior to the ownership change would no longer accurately reflect the current conditions under the new proprietorsPlease allow a few business days for your request to be processed and for the reviews and photos to be removed completely from the site.In the meantime, if there are any additional questions or concerns you may have, please do not hesitate to reach outI have taken ownership of your case and would be more than happy to assist you.Kind regards, [redacted] .TripAdvisor Customer Relations Team

Dear ***,Thank you for reaching out to us via the Revdex.com and we are sorry to learn that the booked property did not meet your expectations.We have reviewed the case with the provided reference number [redacted] and can see your previous communication with usWe understand that you complaint was regarding a number of issues and general cleanliness of the propertyAs discussed with you within the case, we are unfortunately unable to cover this matter under our payment protection policy as this does cover issues of cleanliness or minor defects but is there to protect your funds in the event of you not being able to access the property.However, we understand that this is still not the experience you have hoped for going on holiday and you do have our continuous support in reaching an amicable resolution with the home ownerShould you experience any further difficulties in communicating or negotiating with the advertiser, please kindly respond to our previous email sent to you on 20th January Best wishes, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [They still have not fixed the issue and refuse to acknowledge the ownership changeI have given them all the paperwork I recieved when I bought the hotel and do not have anything else left to send themPlease help me as I feel helpless while they ruin my new businesses reputation online.] Regards, [redacted] ***

We would certainly like to help [redacted] and address her issue, however we have record of any phone or email contact with usTripAdvisor currently does not have anyone employed by the name [redacted] , so I believe this may have occurred with another customer support departmentI would invite [redacted] to reach out to us at [redacted]

Dear [redacted] , Thank you for your feedback and we are very sorry to hear that you wish to make a complaint.We always take every damage deposit claim seriously and review all of the evidence that has been provided by both partiesUnfortunately we cannot find a booking under your name nor under the email address you have providedPlease can you provide the necessary information, so we can investigate this further for you.Many thanks for your patience whilst we assist you

I would have been satisfied if TripAdvisor had followed through and issued the refund they had promised I received several emails from Trip Advisor saying they would send me a check but they have not Checking my bank records yesterday I found that the refund had never been made by automatic deposit either Therefore I am not satisfied with the business’s response Regards, [redacted]

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review queryKind regards, TripAdvisor Customer Relations Department

Hello Mr***, Thank you for contacting us about the phone call you receivedWe are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actorsThey are using our name and intellectual property without our permission and in an effort to confuse consumersWe are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them downKind regards, TripAdvisor Customer Relations Departme

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding to your reviewKind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review queryKind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for responseI apologize that we were unaware that you were unable to access your e-mail address associated with your TripAdvisor accountThank you for providing the e-mail address of [redacted] so that we are able to look into this furtherAfter checking our database, there is currently no TripAdvisor account associated with this e-mail address Kind regards, TripAdvisor Customer Relations Department

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please send me the policy that confirms this and answer all the questions that I had in my emailBecause you refuse to explain all of this in detail I think it is going to be best for me to proceed im the manner that I laid out before and I'm sure you will understand and agree with this processI have made you aware and thanks for understanding Regards, [redacted]

Hello ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comWe would like to apologize for any confusion, but we have removed the menu link from your TripAdvisor listing for A Moveable Feast as requestedPlease allow up to hours for the menu to no longer be visibleWe apologize that this action was not completed during your initial call and thank you for your patienceKind regards, TripAdvisor Customer Relations Team