Hot Shots Storage

Hello,complain was not resolved and nobody approached us from Trip AdvisorStill not clear to me if the company do any back up checkIt seems that many vacation properties are just a advertisementII believe it is a serious security issue Regards, [redacted] ***

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I DO NOT WANT my business listing renewed Regards, [redacted] ***

Hello [redacted] ,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comWe are so sorry to hear that you are yet to hear back from one of the Customer Relations representatives for TripAdvisorA member of our team did reach out to you via email yesterday to reconcile the issue surrounding your review queriesWe will be sending you a further email today in the hopes of resolving your complaintKind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for reaching out to us via TripAdvisor's page on Revdex.comWe have followed up with you in a separate e-mail in order to obtain more information about your bookingYour e-mail reference number with TripAdvisor's Customer Relations Team is # [redacted] .We look forward to hearing back from you and assisting you with your booking questions.Kind regards, TripAdvisor Customer Relations Department

Dear [redacted] ,Thank you for your feedback and we are sorry to hear that you wish to make a complaint.The pre-authorization is made when you make a booking request through our systemUnfortunately if the initial request isn't accepted by the owner, the bank or credit card provider will still hold onto the funds up to working days after the initial transaction is madeThis varies from bank to bank and we can only advise to contact them to discuss this furtherThis is unfortunately out of our control and we will have never at any point received those funds Due to the time you made this complaint we would hope that the bank or credit card provider have now released the funds back into your account.Many thanks for your patience whilst we assisted you and please do let us know if there is anything else we can help with.Best Regards, [redacted] Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below
Regards,
*** *** am so disappointed in Trip advisor response Our payment was paid in full prior to our deadline, we trusted TripAdvisor website through there"privacy policy" and read the Peace of Mind Protection "We've got you covered" prior to sending our money When we contacted *** ***, Property Manager of *** * *** on *** ***, Turks and Caicos, She told us that this fraud as happened on TripAdvisor before So obviously Tripadvisor knows this and has done nothing Here are some of my transactionsWith Trip Advisor All I have asked is that TripAdvisor take some responsibility to all of there clearly stated Travel advice and work with us on a fair discount or replacement How can a business conduct issues in this manner? Please help this situation to be resolved in a professional manner *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have stopped getting the faxes from TripAdvisor, but now getting similar faxes from another firm that does not identify itself, offering vacations, etcPhone number is ###-###-#### for reservations and bookingPlease take me off your list
Regards,
*** ***

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of our Customer Relations representatives for TripAdvisor will reach out to you via email today to reconcile the issue surrounding your complaint Kind regards, TripAdvisor Customer Relations
Department

Revdex.com:
I have reviewed the
response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
They sent an anonymous email asking for the same information that was already provided to them yesterdayI replied back to the email indicating that I was resending the information and would like a call or at least a specific email address of a person to speak with
Regards,
* ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Some did contact meShe did not have any of the specific information about my complaint and I had to go through the whole problem again with herThen she said she would escalate the call to the "complaint department" and someone would "hopefully" get back with me within hours.More waste of my time and NO resolution
Regards,
* ***

Hi Time Traveler HostelThank you for taking the time to put forward your complaint. We have checked your account with Holiday Lettings, on your listing *** there are reviews, with the documents provided it is not clear which f the reviews you'd like us to removePlease kindly respond with the date the review was submitted. Many thanks,*** - TripAdvisor Customer Care

We appreciate Mr*** bringing this matter to our attention and apologize for any confusion that arose during the booking process. Reminder notifications are sent out to every guest to provide assistance when making a balance paymentThe balance payment does have an expiration date, and
if it is not paid within that time line then it is automatically cancelled and funds are sent to the property owner. If this occurs, and a guest has an intention to still continue with the reservation, ideally the owner would need to send out a payment quote for the remaining amountOnce this new payment quote is paid, the booking can continue as intendedIn this case, Mr*** attempted to re-book the property for the entire amountThis booking was reinstated by the owner and paid in full.Since we have been notified of this confusion regarding the deposit payment, we have been able to reach out to this property owner on Mr***’s behalfThe owner is intending to provide a direct refund for that deposit payment of EURThe remaining booking fees will be returned from TripAdvisor once the owner sends the deposit payment to this guest.We do sincerely apologize for any inconvenience caused, but are pleased to see that this situation is being resolved swiftly for Mr***A senior representative has been in contact with Mr*** and provided further clarificationIf any additional assistance is needed, he can reply to that email directly

Dear ***,We appreciate you bringing this matter to our attention and sincerely apologize for this very unfortunate experienceOur Trust and Safety team is currently reviewing the information that has been submittedUnfortunately we were never able to find a legitimate inquiry sent from your
email address to a property in our databaseHowever, a senior representative will be following up directly to provide clarification and assist in investigating this caseThank you again for reaching out

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I reject this answer. I'm getting the runaround again. In your response dated 9/23/you sent me links about your posting requirements and said absolutely nothing about my reaching the wrong entity. Further, it's the same response that I had received from you via email, so you are the correct entity. You're just choosing not to answer my complaint.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Your comment and picture were not from my bookingMy booking was due 3/20/and even if it was eastern standard time, that would not have been 5:am Arizona Time.....There is only a hour differenceNOT the time you are registering4:PM Tuesday, in Eastern Time is 1:PM Tuesday, Phoenix, AZ (MST)Therefore your response is NOT ACCURATE....I had until 3/20/NO WHERE ON THE PAGE THAT I BOOKED DID IT STATE A TIME..The problem is you have the date on your booking page when people login to see where they have to pay and date that it has to be completedThere is NO TIME on the pageThis is not acting appropriately at allThe time and zone should be CLEARLY shownI do not accept your response at all
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Hello Ms***Thank you for bringing your inquiry to TripAdvisor's Revdex.com page regarding your booking with confirmation #*** at Hotel ** *** with cheMarch 15th.We have looked into your inquiry and see that the original booking was made for a “Queen Superior” roomThis
information was conveyed to the hotel by our booking partner who ultimately processed your booking, and can also be seen in their confirmation as wellWe apologize that the hotel did not have your desired room type available upon check-inUnless a booking is made directly with a property, It is rare that any online travel organization would be able to guarantee a particular room type, and in this case it would appear the hotel may have advertised more queen-bedded rooms for sale than then had availableShould you like to discuss this matter further, we encourage you to reach out to *** directlyThey can be reached via phone on *** for assistance Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
In response to your email, I am providing a copy of the email that was sent to us from Trip Advisor advising us of the investigative team's decision regarding the so-called damages to the home You will notice at the bottom of the email it says to contact TripAdvisor with any concerns we have with the settlement When we attempted to contact TripAdvisor, we were told that our booking never happened....This is such poor business practice and we are quite taken aback by the way this situation has been handled The email that the trip was booked under was *** and the booking number is listed in YOUR email below We fully expect this situation to be resolved and for our money to be returned as we in NO WAY damaged the owner's property We were never provided with any proof or evidence of damage but did provide proof and statements of the condition of the home We thank you for your time in looking into this matter Please let us know if you need more information from us Hello ***,Thank you for your last email in regards to the claim of the damage deposit referred to the booking number *** would like to kindly inform you that we have proceeded to settle this claim after analysing the proofs provided by the owner and the copies of the receipts she provided us in order to replace the damaged itemsWe have forwarded US$ to the owner of the property and the remaining US$ to youPlease allow to working days in order to receive this money in to your bank account. If you have any further doubts please do not hesitate to contact us.Kind Regards*** ***The TripAdvisor Team
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was never contacted by the business to even attempt to resolve the issue
Regards,
*** ***