Hot Shots Storage

Dear ***,Thank you for taking the time to leave a review We are sincerely sorry to learn about the inconvenient experience you encountered with your reservation and when you attempted to contact our customer support teamOur goal is to make sure that our travelers have an easy and stress free reservationTherefore, we take travelers claims such as yours very seriously and we make sure to resolve such claims in a timely and efficient mannerOnce again I do sincerely apologize that this wasn’t the case with your claim.We were able to locate a case associated to your reservation and I would like to assure you we are working to resolve this matter for you to the best of our abilitiesOur senior customer relations agent will be reaching out to you shortly to further address and resolve this matter for you

Dear [redacted] ,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding this experience.Kind regards, TripAdvisor Customer Relations Department

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [They did not send me any email or contact me in any waythey still haven't fixed the issue and are making my life a living ***This is the worst company in the world] Regards, [redacted] ***

Thank you for your message and for taking the time to bring this to our attentionWe are sorry to hear that you feel this way concerning your bookingYour original booking request expired as the Home owner did not respond and accept the booking on timeYou are only charged if the booking deposit is accepted by the homeowner and any previous charges are counted as a pre authorized chargeIf you would like additional help regarding finding an alternative property in Chicago then please get in touch with our dedicated reservations team on the following phone number [redacted] We apologise for any inconveniences caused and we hope your charges will be reversed in due course from your bankFlipKey Customer Care [redacted]

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your account query.Kind regards, TripAdvisor Customer Relations Department

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] TripAdvisor sent a message saying a customer service representative would contact us within the dayI've yet to receive any word from themWe would like our issue resolved ASAPThanks Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedThey have agreed to refund the entire amount as the cancellation occurred well within the cancellation period Who will hold them repsonsible to not prey on consumers in this manner ? Regards, [redacted]

I am writing to you in regards to unresolved complaint # [redacted] with customer [redacted] The customer contacted us on July 27th of this year to inform us she had booked a property in Maine in error at a cost of $1,USDAs a possible refund is up to the discretion of the homeowner the customer booked with, we contacted the homeowner to inquire if they would be willing to issue oneThe homeowner agreed, and due to the circumstance we offered Ms [redacted] a refund in full, including all fees, which was subsequently processed on August 3rdWe made multiple attempts to contact the customer to inform this refund had been issued; those attempts were unsuccessfulI would note here that in this instance we released a full refund of $USD when the customer was only requesting $USD, as we agreed to refund our non-refundable booking fee in addition to the funds the customer was due after we received the required confirmation from the homeownerWould the Revdex.com require a certain kind of evidence or documentation to confirm such a refund has been released back to the customer? After the refund was released by us, we received no follcontacts from the customerThank you, and have a great weekBest regards, [redacted] Senior Customer Relations Executive

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with one of our partnerOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your booking with [redacted] .Kind regards, TripAdvisor Customer Relations Department

Hello Mr [redacted] , Thank you for taking the time to bring you concerns to TripAdvisor's page on the Revdex.comWe have taken a look in our ticketing system and do not see that you have previously reached out to TripAdvisor's Customer Support Team with the e-mail address or phone number provided in your Revdex.com complaint and as such, we are unable to locate the booking in questionA member of our Customer Relations Department will be reaching out to you via e-mail before the end of business today in order to open a support ticket for you with TripAdvisor and collect more details about the booking in order to assist you furtherKind regards, TripAdvisor Customer Relations Department

Dear [redacted] ,We're sorry to hear about your experience and my apologies for any inconvenience this has caused you, we find the owners behavior in this situation unacceptable and therefore have removed this owner from advertising on [redacted] We have also accepted liability for the charge back claim you have raised, this was accepted on the 24th of June We hope that you continue to use our services as this instance is extremely rare, we also appreciate the feedback positive or negative as it helps us improve the customer experienceMany thanks, [redacted] - TripAdvisor Customer Care

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Two days ago I spoke with a manager at TripAdvisor named [redacted] *** I explained to Mr [redacted] that the salesperson ( [redacted] ***) that originally sold me the TripAdvisor service did not provide the service that he promised Mr [redacted] went as far as telling me that he was too busy to help me when I asked for it I also told me that the next person that was assigned to replace Mr [redacted] also did not help Lastly, I explained that I called and was left on hold without anyone ever answering for more than minutes...Mr [redacted] was sympathetic and apologetic of the past services and tried to convince me that their product and services have improved I asked Mr [redacted] to stop the automatic payment that was being taken from my bank account He could not (or possibly would not) but said that he'd talk with his Director and would contact me the next day I didn't hear from Mr [redacted] again nor did I hear from his director I don't think I should be charged for the service that I'm not getting Regards, [redacted]

Dear ***, Thank you for taking the time to put forward your complaintWe would like to inform you that unfortunately you have contacted the TripAdvisor Vacation Rentals, therefore we are unable to assist you with your complaintPlease find this web link for general support: [redacted] Best wishes, [redacted] - FlipKey Customer Care

I'm not providing my personal credit card statements that violates my privacyYou can easily refund all you took.Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Dear ***, We are sorry to hear about your experience on arrival and that the property was double booked by the home ownerIn order to assist you further, we have reviewed your case (ref: [redacted] ) and can see that you have already been in touch with about this matterAs you are already aware, we were unfortunately not contacted in time to block the funds from being automatically released to the home owner and in order to qualify under our payment protectionHowever, we of course appreciate the situation you have been in and are doing our best to facilitate the communication with the home owner and to ensure that your refund is being initiated.The current status of the case is, that we have provided the home owner with your details accordingly and are currently waiting for confirmation and evidence that this has been donePlease be assured that we will continue following this matter up for you and ensure that we will update you on the progress in the meantime.Best wishes,The [redacted] Team

After some initial accounting delays, [redacted] 's refund for $has been approved and should arrive at the mailing address she provided us within a week's time

Hello ***,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotelOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your booking with [redacted] Hotel & Conference Center.Kind regards,TripAdvisor Customer Relations Department

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] for now the business has not shown any intention to solve the issue, it has put off reviews following its rules, out of abusive businesses lobbying obviously, one of these has many high rate shill reviews (may use no meeting as reason to get review offline, yet no meet is the result of this business wasting time), the other takes cancellation fees off contract (may use 'threats' or no stay as pretexts to get review offline, not true on 'threats' an invention, money sent without stay allows review if money not returned), if this busineess won't reinstate reviews to launch lawsuit, show the issue to media on this unknown reality of this business Regards, [redacted]

Dear [redacted] , Thank you for raising your concerns to us through the Revdex.comWe are sorry to hear about your dissatisfaction with your [redacted] account, since this was migrated to TripAdvisorPlease be assured that we have raised your complaint to a senior member of our account retention team who will be reaching out to you directly to discuss this with you Thank you for bringing this matter to our attentionKind regards, [redacted] Senior Customer Relations Executive

Hello ***Thank you for your rebuttal filed with BBB. We must reiterate our message that we are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. We apologize in the meantime for the unsolicited faxes that you are receiving. Kind regards, TripAdvisor Customer Relations Department