Hot Shots Storage

Hello [redacted] , We've looked into your business' listing on TripAdvisor and it appears to be correctly displaying in the new Maynard, MA locationWe apologize for the amount of time that this has taken and we hope that we can help resolve any outstanding issues

Hello, Thank you for reaching out to Revdex.com regarding your review queryOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email to discuss the latter with you in more detail Kind regards, TripAdvisor Customer Relations Team

Hello Mrs [redacted] , Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com I am writing to confirm that we have reached out to you via e-mail Kind regards, TripAdvisor Customer Relations Department

Hi ***,We appreciate your frustrations and we've carefully checked the correspondence that was escalated with our Customer Relations Team We would like you to check the attachment within this response that shows the exact time zone for the property you bookedI have mirrored your booking process(different dates as original dates unavailable) and if you check the cancellation policy, which we would always advise toIt is clear that the EST time zone is stated when booking in the USA Best Regards, [redacted] - FlipKey Customer Care

We are sorry to hear that Mr [redacted] had difficulties with his reservation and that he felt the property was not as advertisedOwners on our site are required to have accurate location information and an up to date description on their advertisementWe would like to confirm that at this time, Mr [redacted] has received a full refund for his bookingOur Trust and Safety team did an investigation on his behalf and encouraged the property owner to work with Mr [redacted] due to the confusion with the listing informationThe property owner has been advised to further clarify their advertisement so future misunderstandings do not occurWe apologize if this investigation process was not clear to him; however a refund has been fully processed as of June 12thMr [redacted] is free to contact us again for any further concerns

Hello Mr [redacted] , Thank you for bringing your inquiry to TripAdvisor's Revdex.com pageAs we understand, you have been in contact with our Legal Department regarding this matter and have managed to close your account as desiredFor any unresolved complaints that we can assist with, please do not hesitate to reach out.Kind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your query pertaining to an Ownership Change for ' [redacted] ***'Kind regards, TripAdvisor Customer Relations Department

Dear [redacted] ,Thank you for taking the time to write to us regarding your complaintWe have investigated your complaint in detail and we are sorry to hear about your experience We have noted that the owner contacted us to cancel your booking, as the property was unavailable for the dates required, the owner unfortunately accepted the booking requestFor this reason, the booking should have been cancelled at this point of contact The $cancellation fee is applied to owners who cancel bookings, this fee should not be covered by a travelerThe booking was not canceled at the time because the owner was prepared to offer an alternative property We're sorry to hear that the alternative property offered by the owner had smells of an illicit substance, we can only imagine the distress this may have caused for you and your family We will send you an email directly and we are prepared to offer as a gesture of goodwill the booking fee relating to this booking Thank you for taking the time to bring this to our attention Many thanks, [redacted] - TripAdvisor Customer Care

Dear ***, Thank you very much for your response.We currently have a support ticket open in our system under # [redacted] and will correspond with you there regarding any pertinent updates to your case due to the confidential nature of hotel bookings.You can as well reply to this ticket if you have any questions or concerns we will be happy to assist youThank you for your understandingKind regards, TripAdvisor Customer Relations Department

Hi,Thank you for your response and further clarification regarding your complaintFollowing our conversation today, I have explained that the review in dispute has been published on your other account with TripAdvisor, this account is with speciality lodgings and hotels.The phone number to call for TripAdvisor Business Listings is this: + [redacted] ***Many thanks, [redacted] - TripAdvisor Customer Care [redacted]

Hello ***, Thank you for bringing your inquiry to TripAdvisor's Revdex.com pageWe work hard to provide our members - travelers and owners alike - with great service and would be sorry to see you goIn order to close your account, visit your 'Account Info' pageYou can also access the page by accessing the following [redacted] This action will allow you to permanently close your accountKind regards,TripAdvisor Customer Relations Team

HiMy apologies for the delay in responding to you, and I certainly apologize for all you have experienced TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel Your case was escalated to me as a manager on our Support Team – I just wanted to folland get more information about your reservation Were you able to reconcile any reimbursements owed from the provider or hotel? Thank you in advance for taking the time to provide any detail that might help me reconcile this for you As well, if you provide what you ended up having to pay to re-book, I would like to see what we can do to remedy that burdenPlease contact us directly at [email protected] so that a specialist can look into this for youBest, The TripAdvisor Support Team

We appreciate Ms [redacted] bringing this to our attentionAt the time this complaint was filed, Ms [redacted] had reported this review to our moderators who indicated that they may need additional time to investigate this reviewAfter approximately days after the report, our moderators determined that this review did not meet guidelines and was removed from the siteThis review is no longer published to the [redacted] on [redacted] listing page on TripAdvisor

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [ Is it possible if we can discuss on the phone someone in Boston, MA It keeps going to the third party contractor [redacted] who always do not do a good job nor really care for people we are doing volunteer to enter in the Tripadvisor There are other things in [redacted] plus and now [redacted] maps other than ***, I am surprised to use the [redacted] instead of someone here in US is there anyone we can touch base to discuss in details the causes of the issues has not been resolvedThey keep sending the link, they ask questions instead of understanding in one go, which was the case earlier is there a phone number we can call here locally in United States please in MAS in Boston Regards, [redacted]

Hello ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comWe do not see that you have reached out to our Customer Support Team yet for assistance, so we would be happy to assist youPlease look for further information being sent to you within the support ticket with case number [redacted] , where we look forward to helping you furtherKind regards, TripAdvisor Customer Relations Tea

Dear ***, We appreciate you bringing this matter to our attention We have located a support case and continued the investigation regarding your concernsThe last contact provided to you was August 30th, and our support team has yet to receive a replyIt appears that multiple accounts do exist for this specific listing, as you have an account on [redacted] , [redacted] and [redacted] Therefore, if an account has not been updated, there could be properties on those accounts that have not been managed accurately [redacted] does have a dedicated support staff that can assist in clarifying your concerns and they can be reached by emailing customersupport@ [redacted] .comA senior representative from that team will also be contacting you shortly to provide further assistanceWe sincerely apologize for any inconvenience this has caused

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowI have attached the following screen shots which show the ongoing attempt to resolve this dispute through trip advisor amicably The response does not address this ongoing dispute and does not acknowledge the account in question I have tried in vain to offer evidence to clearly show a violation of the terms and conditions set forth by trip advisor and to clearly prove this is a case of fraud, yet have been repeatedly rejected by automated responses Regards, [redacted]

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review query Kind regards, TripAdvisor Customer Relations Department

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I am attaching the page that was shown on trip advisory that shows that payment was due by 3/20/No where on this page does it state a time zone that I have to adhere toSince it was cancelled at 5:am on 3/20/on a Saturday, it would seem that they cancelled it before I even got the chance to continue with my final paymentThe fact that their website doesn't show a time - and they stand by UTI rather than putting it on their website as well, should be CLEARLY placed on their webpage as wellIf it was, there wouldn't have been a problem with paymentsIt would have been paid in timeBecause they were negligent in not adding the time zone, they need to refund me the money that they took Regards, [redacted]