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Hot Shots Storage Reviews (268)

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Community representatives for TripAdvisor has reached out to you via email to resolve the issue surrounding your forum topic.  Kind regards, TripAdvisor Customer Relations Department

Hello Mr. [redacted], Thank you for contacting us about the phone call you received. We are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actors. They are using our name and intellectual property...

without our permission and in an effort to confuse consumers. We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Kind regards, TripAdvisor Customer Relations Departme

Hello,complain was not resolved and nobody approached us from Trip Advisor. Still not clear to me if the company do any back up check. It seems that many vacation properties are just a false advertisement. II believe it is a serious security issue.
Regards,
[redacted]

Dear [redacted],Thank you for reaching out to us via the Revdex.com and we are sorry to learn that the booked property did not meet your expectations.We have reviewed the case with the provided reference number [redacted] and can see your previous communication with us. We understand that you complaint was...

regarding a number of issues and general cleanliness of the property. As discussed with you within the case, we are unfortunately unable to cover this matter under our payment protection policy as this does cover issues of cleanliness or minor defects but is there to protect your funds in the event of you not being able to access the property.However, we understand that this is still not the experience you have hoped for going on holiday and you do have our continuous support in reaching an amicable resolution with the home owner. Should you experience any further difficulties in communicating or negotiating with the advertiser, please kindly respond to our previous email sent to you on 20th January 2016. Best wishes,[redacted]

Good afternoon Sir,Thank for reaching out to TripAdvisor's page on Revdex.com. One of our Sales Coordinators has spoken to the Sales representative overseeing your account and confirmed that [redacted] will be reaching out to you today to discuss your subscription. Kind regards, TripAdvisor Customer Relations Department.

I write to you in regards to complaint ID# [redacted] with customer [redacted]. As this complaint remains on our account as unresolved, I would like to present evidence and substantiation for this complaint to be re-examined. The customer originally booked the property using our platform on February 10th, 2015 via tripadvisor.com. We were not contacted regarding her desire for a refund until after the booking had already been cancelled due to non-payment of the booking’s balance due. The customer has indicated they were not properly advised of the booking’s specific due date, including time, at time of booking confirmation. At the time the customer sent her original booking request, the exact due date and time were disclosed on the check-out page in her booking’s cancellation policy. When a customer submits a booking request to a homeowner with their payment, they acknowledge acceptance to our website’s Terms of Use, Privacy Policy, the homeowner’s Booking Conditions, and the booking’s Cancellation Policy. The latter being important as it indicates what possible refund the customer might be due should they choose to cancel *or* fail to pay the booking’s balance by its due date. I have attached a screenshot of our booking request check-out page during this time which would have been nearly identical to the one the customer encountered when submitting her booking request. By clicking the blue “Cancellation Policy” link, the detailed cancellation policy pop-up box populates which fully discloses what happens if a guest fails to pay their booking’s balance payment. This is where the guest acknowledges acceptance to the terms. We did communicate all of this to the customer on April 2nd but the customer simply replied stating she did not accept our response. As any possible refund is up to the discretion of the advertiser she booked with, we made multiple attempts at communicating this to the advertiser in an effort to reach an agreement. Unfortunately, the advertiser did not agree. The customer has disputed the exact time zone she was responsible for paying for the booking balance – this was communicated on the check-out page in the same way illustrated in the attachment. Thank you for re-examining this complaint and please let us know if there is anything else we can provide to help bring this complaint to a resolution. Best regards, [redacted]Senior Customer Relations Executive  TripAdvisor Vacation Rentals[redacted]P: [redacted]

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review query. Kind regards, TripAdvisor Customer...

Relations Department.

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your query pertaining to an Ownership Change for '[redacted]'. Kind...

regards, TripAdvisor Customer Relations Department.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 I do not accept the response provided.  We are not looking for a refund from Trip Advisor only better support in contacting the owner.  Owner has been unreachable. 
Regards[redacted]

Hello [redacted]Thank you for contacting us via TripAdvisor's Revdex.com page regarding the about the fax you received.  We are very sorry that you have been subjected to these unsolicited faxes, but please note that TripAdvisor is completely uninvolved with these bad actors.  They are using our name...

and intellectual property without our permission in an effort to confuse consumers.  We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Thank you for understanding. Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. They have agreed to refund the entire amount as the cancellation occurred well within the cancellation period.  Who will hold them repsonsible to not prey on consumers in this manner ?
Regards,
[redacted]

Hello Ms. [redacted], Thank you kindly for your feedback. In this case it does appear that the hotel made the decision to provide you with a twin-bedded room. We have attached the requests from both TripAdvisor as well as our partner [redacted] that were sent to the hotel, both of which designated a queen-bedded room. It would seem that the hotel did not have the type of room you requested available upon check-in, but we do want to reiterate that this information was indeed provided to the hotel. Kind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out to you...

via email today to reconcile the issue surrounding your booking.  Kind regards, TripAdvisor Customer Relations Department.

Dear [redacted] Thank you for your email, first of all we would like to apologise for the delay in receiving a response to your emails regarding your damage deposit payment for booking [redacted].  In order to release to you the $250 Damage deposit with no further...

delay, we must issue this amount to you by direct bank transfer. Please reply to the email sent today with your your full bank details. Again, please accept our apologies for this process.  We look forward to resolving this matter as quickly as possible. In the meantime, please let us know if you have any questions by replying to the email sent in case number [redacted].  Many thanks, [redacted] - TripAdvisor Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
[ Is it possible if we can discuss on the phone someone in Boston, MA It keeps going to the third party contractor [redacted] who always do not do a good job nor really care for people we are doing volunteer to enter in the Tripadvisor There are other things in [redacted] plus and now [redacted] maps other than [redacted], I am surprised to use the [redacted] instead of someone here in US is there anyone we can touch base to discuss in details the causes of the issues has not been resolved. They keep sending the link, they ask 100 questions instead of understanding in one go, which was the case earlier is there a phone number we can call here locally in United States please in MAS in Boston
Regards,
[redacted]

We appreciate Ms. [redacted] bringing this to our attention. At the time this complaint was filed, Ms. [redacted] had reported this review to our moderators who indicated that they may need additional time to investigate this review. After approximately 7 days after the report, our moderators determined...

that this review did not meet guidelines and was removed from the site. This review is no longer published to the [redacted] on [redacted] listing page on TripAdvisor.

Hello Mr. [redacted], Thank you for your response. We again would like to take that chance to apologize for any confusion that may have been caused by the second e-mail you received in response to your review. However, we must reiterate the information from our previous response in that we do not have any additional correspondence from the property in our system in response to your review and thus not in a position to share information that we are not in possession of. We apologize that we cannot be of further assistance.  Should you choose to pursue legal action, please send all legal correspondence via mail to our Legal Department: TripAdvisor LLC, Legal Department [redacted] Kind regards, TripAdvisor Customer Relations Department

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.   Your response illustrates my point. about a pattern of inaccurate travel offering and when caught out in your false advertising  you  first deny and  issue incomprehensible replies.  Even when  evidence is provided which proves you are wrong you continue this pattern of deception and misdirection   I will be filing a complaints  with the consumer protection agency and the attorney general . 
Regards,
[redacted]

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review query. Kind regards,  TripAdvisor Customer...

Relations Department.

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Address: 1602 Loop 11, Middle Island, Texas, United States, 76306-6815

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Shady, yet now dead: once upon a time this website was reported to be associated with Hot Shots Storage, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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