Hot Shots Storage

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comWe certainly apologize for the situationWe have removed the menu from your listing pageThis update will be visible within hours on TripAdvisor. Thank you for your understanding,Kind regards,
TripAdvisor Customer Relations Department

Hello Mr***, Thank you kindly for your responseWith data deletion requests such as the one you raised with TripAdvisor's Customer Support Team our Legal Department does have to verify one's identity prior to proceeding. With an account closure, which is different, one is able to complete the task as you have done, by accessing a link within your member profileAs always, our intent is to take these types of inquiries seriously and follow the proper procedure and we apologize if you encountered any difficulties with your request. We thank you for your patronage and hope that you will consider using TripAdvisor again in the future. Kind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comWe are sorry to hear that you have been experiencing problems regarding your your Business Listing SubscriptionOne of our dedicated Sales Representatives for TripAdvisor will be reaching out to you to discuss your inquiry pertaining to your property's Business Listing SubscriptionIf you have any further questions concerning your listing and making sure that it is renewed then please do not hesitate to get in touch with our team on the following number *** *** *** *** and they would be more than happy to help. Kind RegardsTripAdvisor Customer Care Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This is the same standard response I've already receivedThis does not provide me a specific reason as to what's wrong with my content nor do they agree to post itMy posting complies with their rulesThere's no excuse for the runaround I've been given or the rejection of my postI've posted reviews with no problem and they conformed to the rules just like this one.
Regards,
*** ***

Dear ***,Thank you for taking my call today, unfortunately we were unable to discuss your complaint further We will send you an email as we would like to request further information about the amount you have received. Please kindly respond to the email. Many thanks,*** - TripAdvisor Customer Care

Hello ***,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comWe have closed your account as requested and shared your suggestions for additional account authentication with the relevant internal teamsPlease allow up to business days for our newsletters to stop
being delivered. Kind regards, TripAdvisor Customer Relations Department

Hello, Thanks for responding I do appreciate thatThe funds were remedied back to my bank account after several daysUnfortunately I couldn't fully enjoy my vacation due to funds that were placed on hold due to this error on your websites behalf and also experienced transactions that were returned by my bank due to availability of fundsI did book a hotel through *** (*** hotel)I have attached the invoice of the expensesPlease make this rightThank you
Regards,
*** ***

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your complaint. Kind regards, TripAdvisor Customer
Relations Department

Hello *** **,Thank you for taking the time to write to us via the Revdex.comMy name is *** and I write to you on behalf of the Customer Relations team for ***. I am sorry to see you cancelled this booking due to the owner's pet fee requirementI am also not able to
locate a record of your call to us on April 3rd, 2017. You submitted two inquiries to this homeowner, one specified you were intending on bringing two dogs with you, and the other separate request did not specify you were bringing any petsThe owner accepted your booking request which did not specify you were bringing pets, as this request was submitted under a different nameI understand you did not feel comfortable paying the owner's pet fee and you opted to proceed with cancelling your bookingBy cancelling your booking, the booking cancels in accordance with the booking's cancellation policy you agreed to at time of booking, which indicates by paying for your reservation with *** you are paying a non-refundable booking fee in the amount of $USDOur booking fee is described in every booking's cancellation policy, which is communicated to our travelers prior to booking confirmation. That being said, I understand you have concerns regarding this booking and the advertiser's conduct and I will be touching base with you separately so we may discuss your concernsPlease expect a separate email from us so that we may arrange for a call appointment.We thank you for choosing to book with ***, and look forward to speaking with you further.Best regards,***Senior Customer Relations Executive

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowTrip Advisor has both emails they sent me The emails were sent days apart They want to lie and say it's the same email They are pathological liars If they want to avoid having legal action taken against them, they will give me the email I am demandingthe email that they have in their possession The fact that they dragged it out to this extentwhen they have what I am demandingshows arrogance, disrepsect, and childish spite So they have one last chance to give me what I am demandingand what they have currently in their possession If they don't, I am not afraid to bring legal action against Trip Advisor.
Regards,
*** ***

Hello ***, Thank you for taking your inquiry to TripAdvisor's page with the Revdex.com. A member of our Customer Relations Team has followed up with you separately in TripAdvisor support ticket #***.We hope to assist you with your inquiry and make the necessary updates to your business's
listing. Kind regards, TripAdvisor Customer Relations Department

Revdex.com: first of all I never said that I didn't receive an email I did receive an email but it wasn't the one that you told the Revdex.com I would be getting you said that somebody would be contacted me with more information and what explain what exactly happened instead I basically got an email telling you that it was Secret why you pulled my ad the thing is that you didn't say you pull that you said that it wasn't published the thing is is it was published four days and then all the sudden just out of the blue you found something wrong with it that doesn't sound suspicious to you and there were two other people on my reservation who stayed in the room who experienced most of the same stuff that I experienced the problems and issues the hotel had we all three wrote individual reviews on our own and it's amazing how all three of those reviews just happen to be flagged on the exact same day to me I'm pretty sure the general manager who took the reviews very personally and unprofessionally probably had an issue with it and now she's attempting to get the reviews removed which apparently TripAdvisor is going right along with I thought you wanted honest fair reviews of a hotel they aren't all going to be good occasionally there's going to be a hiccup there's going to be a problem you can look at my reviews I actually stayed at two different hotels that same weekend the other Hotel was absolutely perfect so it's not like I find something wrong at every Hotel I feel like I'm a very fair reviewer and I've reviewed hundreds of properties and all the sudden in one week I have two reviews flagged by another user again that isn't send up any red flags to you I would appreciate it if somebody would be honest with me and the Revdex.com and actually tell me what's going on
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***As you said "It is rare that any online travel organization would be able to guarantee a particular room type", I think you then should not say “Queen Superior”room and describe it as "Delightful accommodations with a Queen bed, beautiful Spanish furniture and Louver Doors that… "I called *** immediately after checkin and they did not gave any explanation but only repeat "sorry but we can do nothing about it"This is not my first time to book a hotel from tripadvisor or other online travel organization. So are you telling me that I booked a queen bed room from the website and then got twin size beds was a very common thing? I think there are so many better excusesBesides, on the information sheet the hotel provided us (I still have it if you want to see), it was saying we wanted a "twin bed room"So I think the only problem here is that you put the queen size bed room description online and then told the hotel to prepare a double twin beds roomIf it is your booking partner's mistake, then you should talk to them and try to figure out how to fix it but not tell the customer who suffered from this that it was not your fault, otherwise other people may face the same problem when they book their room from tripadvisor later
Regards,
*** ***

Hello ***, After reviewing your details, it was determined that your inquiry needs to be addressed by TripAdvisor's Content Integrity teamYour original support ticket with TripAdvisor (#***) has been shared with them and a representative from that department will reach out to you within hoursWe thank you for your patience regarding this matter. Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have received a refund from the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good morning Mr***,We regret that you experienced difficulty when reporting this incident to TripAdvisorOur Forum Moderators cannot find any prior emails from you contacting us about this incidentWe have reached out directly to you via e-mail to ask for more information and discuss
this issueKind Regards,TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. This company purposely made this process difficult by trying to bully a customer into staying as an account holderIt wasn't until multiple attempts and my promise to start contacting others affiliated with the company did they finally give an answerWithout my promise to contact others I can only assume that the company would have continued to bully me into keeping my account and would have ignored my request to completely close my account and remove all of my personal information from the company's server.
Regards,
*** ***

Dear ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.We would like to reiterate our first response that the offer detailed in your correspondence is a phishing/spam scheme making use of the TripAdvisor brand, and is in no way affiliated with our companyBanking and credit firms regularly experience these same types of attacks, as do other services doing business on the internet or by phoneIn response, we investigate ploys of this nature and leverage our legal department to stop their activityGiven how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attempts.While we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at [email protected] and share the information about the transaction with us.Kind regards, TripAdvisor Customer Relations Department

Hello Mr***, Thank you kindly for bringing your booking inquiry to TripAdvisor's Revdex.com page. We have looked at your booking with confirmation #*** for *** *** in Rome made with ***.com via TripAdvisorFrom the description that you provided to us, it appears that
***.com did indeed reach out to the hotel to request an exception for cancellation on your booking, which was non-refundableIn these cases, it is up to the property and ***.com to determine if an exception can be made, and we apologize that this was not the caseIt sound as if the hotel did attempt to reach a compromise by offering to provide a 50% credit of the cost of your total stay to use within the next yearIn these cases we must reiterate that any exceptions granted on a non-refundable booking are exclusively the decision of the hotel and the booking partner, which in this case is ***.com. As shown on the attached screenshot of your booking confirmation, phone numbers for both ***.com as well as TripAdvisor are provided for supportTripAdvisor provides 24/support for bookings should our customers need assistance. We hope that this has helped to clarify your booking inquiry. Kind regards, TripAdvisor Customer Relations Department