Hot Shots Storage

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
When I contacted you I also contacted the CEO of Trip Advisor.Once he received my voicemail, my listing was corrected.Regardless, this should not be the way a small business gets it's listing corrected.It took weeks for Trip Advisor to correct my listing, which cost my business valuable time and money.They should be held responsible for that.How many other small businesses had their complaints outsourced and lost time and money because of this?
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. the business has not sent an email
Regards,
*** ***

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to provide you with more informationKind regards, TripAdvisor Customer Relations Department

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your complaint. Kind regards, TripAdvisor Customer
Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I believe I stated I cannot log into my account to Permanently Close itIt is associated with an email that has Already been closed***I do Not have the passwordI NEED you to close it for meI tried to call customer service however, an actual customer service does not existRegards,
* ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,*** ***

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotelOne of the Customer Relations representatives for TripAdvisor will be reaching out to you
via email today to reconcile the issue surrounding your booking with the "*** *** ***" in Grand Rapids, MichiganKind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to flag your concerns to TripAdvisor's page on Revdex.comTripAdvisor is working in tandem with the hotel and their booking partner to ascertain why your reservation was cancelled without your consentWe have also requested that they reconsider the level of apology refund offered to you, and which to the issues surrounding your bookingOne of the Customer Relations representatives for TripAdvisor will reach out to you via email as soon as we have an update regarding the aboveKind regardTripAdvisor Customer Relations Department

Dear Mrs ***, Thank you for raising your concerns to us through the Revdex.com and we are sorry to learn about your experienceUpon further review, we have to advise you that we are unable to discuss any booking specific details with you, as your name and email address do not match the details we
have on file on this booking, due to data protection legislationWe will reach out to the named party on the booking directly to discuss this matter and to do our best to find an amicable resolution to your complaint Best wishes, *** *** Senior Customer Relations Executive

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** *** When his site opens up it says you can book day and even gives you a day rate, I asked for days and he says usally I like a week, well that is not good enough for me

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
TripAdvisor has only two things that they are able to do for me in order to resolve this issueThe first is to contact *** and req uest them to hide the problem which would be a bandage fix that may not be effectiveThe second would be to post on their forums in order to get another person to helpI wasn't sure if this counts as an accepted or rejected responseI chose rejected since my complaint has not been resolved by the companyPerhaps I should add that my complaint would be more effectively resolved if it were forwarded to someone with enough authority to apply common sense practices that still align with company policyCustomer support seems to be trained well but aren't enabled to resolve complex issues such as this.
Regards,
*** ***

Hello ***, Thank you for bringing your inquiry to TripAdvisor's page on Revdex.comAs we have also recently received a letter sent to us via postal mail regarding your booking, we will be following up with you via a separate e-mail within the next hours to further discuss your booking questions after investigating the situation.Kind regards, TripAdvisor Customer Relations Department

Unfortunately, we have no record of *** contacting us (via phone or email) or any booking information on fileWe would be more than happy to look further into this situation, and I would ask *** to contact me directly at ***@tripadvisor.com

Revdex.com:
I would like to wait until a refund is actually processed to close this because they have told me about a dozen times they were working on itThey have now said a refund will be in my account in 3-business days, when it is actually there, I will close this casethanks, ***
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
Trina Seligman

Hello ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.We looked into your account and see that you have connected your TripAdvisor account to your *** account, which will explain why you are seeing your full name on the siteI have disconnected this for you
and attached a screenshot of where this information is located on TripAdvisor in the event you want to change it in the futureLikewise, if you would like to update your username you can do do by clicking on the "Hi, ***" in the upper-right hand corner of TripAdvisor while signed in and selecting the option "Account Info". We do not see any reviews in your account that are pending or otherwise, so you may want to submit your review again in order for it to be published. If you need additional assistance, please reach out to TripAdvisor's Customer Support toll-free at ###-###-####. We hope that this helps to address your concerns today. Kind regards, TripAdvisor Customer Relations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

Dear ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.The offer detailed in your correspondence is a phishing/spam scheme making use of the TripAdvisor brand, and is in no way affiliated with our companyBanking and credit firms regularly experience
these same types of attacks, as do other services doing business on the internet or by phoneIn response, we investigate ploys of this nature and leverage our legal department to stop their activityGiven how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attempts.While we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at *** and share the information about the transaction with us.Kind regards, TripAdvisor Customer Relations Department

Dear ***, Thank you for contacting us regarding
your difficulties in making a reservation, and we do apologize that this
property rental owner was not able to accommodate youWhen a property owner
lists their rental on our site, they do have full responsibility for accurately
updating their pricing and rental availabilityThis would include the option
to set a minimum night stay requirement as wellWith your specific dates for
next summer, this owner has not updated his new pricing or rental night
requirementWe will be happy to reach out to this owner on your behalf and
assist him in updating his advertising informationIf you are still interested
in making a reservation on our site, please feel free to call our dedicated
reservations line for assistanceThe team can be reached on ***

Dear ***, Thank you for taking the time to share your thoughts with us through TripAdvisor Revdex.com and for writing a review concerning your recent booking quoteFirstly we would like to apologise for the delays you have been experiencing in reaching a resolution of this caseWe are sorry to hear
that the owner is currently unavailable to accommodate your party which must come across as disappointing newsAs per the cancellation policy you did not pay the balance payment on time therefore the quote expiredPotential holiday makers are made aware of making the balance payment via the cancellation policy whereby the times are expressed in UTCWe will get in touch with the owner and ask him if he is happy to refund you the rental cost which will be solely down to the owners discretionWe can see that this particular property is currently unable as the owner has marked your travel dates as unavailableWe would be more than happy to help you to get this resolved for you and to find yourself a new propertyI will personally email over some suggestions to you and please feel free to get in touch with our reservations team, on the following number *** We would like to reassure you that we are working with you and appreciate your patience and cooperation whilst we assist you to resolve this matter and help you find a new vacation rental in Punta Cana.Best Regards ***-TripAdvisor Customer Care ***