Hot Shots Storage

Dear ***,We have carefully checked the correspondence within this case and analysed the evidence sent to us by the owner and yourself The owner made a claim and followed our procedure by supplying the evidence of invoices for the damages to the property We also have evidence that the owner has sent you messages asking to come to a resolutionWe have worked with yourself and the owner to gather as much evidence as possible and after careful consideration we decided the claim was resolved to our Damage Deposit procedures Best wishes,*** Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. TripAdvisor claims to have sent an email privately. I have not received any email from TripAdvisor regarding my issue and I suspect that they have sent their email to an incorrect addressPlease double check if you have emailed the right addressOur email is ***
Regards,
*** ***

Hello ***, Thank you for your contactI am sorry for any frustration or confusion you have experienced during this processI am glad I was able to reach you over the phone and resolve the matter via this contactAt this time, we are awaiting your response to the email I sent you today,
to take the next steps with your caseI did, however, want to address the information here to avoid confusion moving forward I would like to clarify and confirm the booking cost details for your upcoming booking below to eliminate any confusionRental Cost: $Required tax: $Cleaning fee: $Booking fee (14.5): $Total Cost: $ As I stated on our call, I can confirm that Spanish speakers do not have preference when it comes to our booking feeWe are always working to ensure that our agents provide the highest level of service to each of our customersWe sincerely appreciate any customer feedback in that regardBased on your feedback here and during our chat, we will certainly follow up to address any issues with the agents involved to improve the support they provide in the future If you require any further assistance regarding this issue, please let me know with a direct reply to my latest email

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** After receiving an email from the business directly I responded with a lengthy replyI then sent a follemail the next day after not hearing back from the representative with tripadvisor I have still not received a response of any kind from the companyI hope that the company will respond and resolve the matter I wouldn't imagine that tripadvisor would want to publicize a slanderous post from an individual who is doing so as an attempt to extort money to remove the post as the individual tried to do through *** which is the company I advertise throughThis attempt however was refused by *** when they received the messages that the individual had sent threatening to leave negative reviews if they were not paid what they were asking which is extortion and Violates ***s terms and conditionsI do not advertise or list any information about myself or my property with tripadvisor as other businesses or people doBecause of this there is no reason for tripadvisor to Allow a slanderous post against myself to standFor all of these reasons I have asked the company to remove the post which I believe is more than fair given the situation
Regards,
*** ***

Hello, As per our response dated Friday - 27th January 2017, we followed up with you privately via TripAdvisor support ticket #*** and would be happy to assist you once you have replied to our e-mail.Kind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for your response, and we must reiterate our stance regarding your inquiry.TripAdvisor’s business is centered on publishing recent and relevant reviews, and our Content Team takes steps to ensure that everything published on TripAdvisor adheres to our guidelinesAny submissions found to be in violation of those guidelines will either be removed or left unpublished. Users who have questions about why their reviews may not be published are advised to review our guidelines at the following links:https://www.tripadvisorsupport.com/hc/en-gb/articles/200614797https://www....⇄ should feel free to contact our support team through our Help Center at: http://www.tripadvisor.com/GeneralSupport Kind regards, TripAdvisor Customer Relations Team

I am reaching out to you in regards to the unresolved complaint #***. The customer raised a complaint with the Revdex.com expressing her concerns about the end of her subscription and queried whether this will be auto-renewedThe customer was in contact with us previously (January 2016) where one of our customer advisors has confirmed that she was opted out of our auto-renewal option, in which case no payments were due be taken automatically. At the end of her subscription, Ms *** has been in communication with our renewals team in May and her account was switched from the annual subscription to our ‘Free to List’ (commission based) model as per the account logs below: We do recognise that as a business we have failed to contact the customer in a more timely manner and will further investigate why her request was not actioned promptlyHowever, we can confirm that Ms ***’s account was not on auto renewal and that her annual listing has not been renewed as requested. We understand that this reflects the customer’s desired resolution and would therefore like to ask you if the complaint status can be re-evaluated? Please let us know should you require any further information. Many thanks,*** ***Senior Customer Relations Executive

Hello ***, Thank you for taking the time to get in touch with us and for leaving a review through *** Revdex.comWe appreciate your feedback and we are sorry to hear to hear about your experience and that you have not yet received money for a guest that checked in to your property
Unfortunately we are unable to discuss any further details about the reasons for which your account was suspendedThis decision was made by our trust and safety teamPlease feel free to call them on the following number *** if you wish to speak in further details concerning this matter. Best Regards ***-*** Customer Care Team ***

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotelOne of our Customer Service representatives for TripAdvisor will be reaching out to you
via email to reconcile the issue surrounding your booking.Kind regards, TripAdvisor Customer Support Team

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotelOne of the Customer Relations representatives for TripAdvisor will be reaching out to you
via email today to reconcile the issue surrounding your review query. Kind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for taking the time to leave your review through TripAdvisor Revdex.com and for your swift response to our responseWe appreciate the time you have taken to reach out to usWe can see that your booking quote expired as the balance was not paid on time, therefore no money was taken from your accountWe would like to advise getting in touch with your bank as if you made a payment on a quote then it will be the bank who will be able to release the preauthorised amount to you as we do not currently hold any of your moneyWe would be more than happy to help you to find alternative arrangements for places to stayPlease feel free to reach out to our dedicated reservations team on the following number *** and they will be more than happy to help you book a place to stayWe look forward to helping you to book and plan your perfect trip abroadWe would be more than happy to help you with finding you alternative accommodation in Turks and CaicosWe look forward to helping you to find a suitable place to stay. Best Regards ***-TripAdvisor Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowYOU SEND ME THE EXACT SAME SCRIPTED EMAIL RESPONSE AND YOU THINK I'LL SWALLOW IT THIS TIME? NO YOU CROOKS ARE STILL REFUSING TO TURN OVER SOMETHING THAT IS MINE YOU ARE REFUSING TO TURN OVER AN EMAIL FROM *** *** FROM *** *** *** *** *** YOU HAVE NO IDEA WHAT SERIOUS LEGAL PROBLEMS YOU'RE FACING FOR DOING THIS YOU WILL TURN OVER THAT EMAIL TO ME OR YOU WILL FACE THE CONSEQUENCES.
Regards,
*** ***

Hello ***, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel and we apologize for the difficulties you are experiencingWe have looked into
your complaint and see that currently one of TripAdvisor's customer service representatives is in contact with you regarding your booking in case #***The agent has requested a copy of your bank/credit card statement as proof of the charges and subsequent reimbursements for your booking in order to proceed further in assisting youPlease respond directly to the agent by replying to their e-mail with the necessary information and we will continue to liaise with *** Hotel to sort out your booking inquiries. Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] I have received an email stating they are processing a refund but it has not yet been receivedPlease do not close this file until I confirm receipt of the payment I have had over messages from this company telling me they are "working on it" so I do not trust this has been handled until the money has been properly refunded
Regards,
*** ***

Hello, We followed up with you privately via TripAdvisor support ticket #*** and would be happy to assist you once you have replied to our e-mail.Kind regards, TripAdvisor Customer Relations Department

Hello ***, Thank you for taking the time to leave your review through TripAdvisor Revdex.comWe appreciate the time you have taken to get in touch with usWe can see that your booking quote expired as the balance was not paid on timeWe would be more than happy to help you to find alternative
arrangements for places to stayPlease feel free to reach out to our dedicated reservations team on the following number *** and they will be more than happy to help you book a place to stayWe look forward to helping you to book and plan your perfect trip abroad Best Regards ***-TripAdvisor Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.comTripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotelOne of the Customer Relations representatives for TripAdvisor will be reaching out to you via
email to reconcile the issue surrounding your booking with *** *** ***Kind regards, TripAdvisor Customer Relations Department

Hello ***Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.We have looked over this inquiry with TripAdvisor's Flights Team, and are happy to provide the following information: If you click on the fare in the email you will have most likely been sent to this
page, which contains options for $272:*** *** *** *** *** *** *** ** * *** *** * *** *** *** *** *** *** *** *** * *** *** ***
***If by chance you clicked on the search “See more flights” link then they would have only gotten a form to select your travel dates and would have had to hunt and peck around to try to find the $fare.TripAdvisor creates these calendar and list views is so that our site users can easily find the fare we tell them about.I would like to point out that all of the fares sold through the site have Terms & Conditions that state:* Pricing and fares contained in this e-mail have been collected during the three days prior to the calendar date of this e-mail, based on searches conducted by travelers for similar origin and destination combinationsActual pricing and fares are provided by air carrier and suppliers, whose prices change frequently and without noticeAdditional taxes and fees may apply, including for optional services purchased from the airlines. And do not provide any guarantee.Lastly, the fare that you are searching is offered from *** ***, and when you complete the booking you will be directed to the *** *** siteThe rate of approximately $1,you have mentioned most likely is for passengersWith passengers the base fare of $would be multipled by tickets to show a total of $1,360.We hope that this information was helpful in answering your inquiries and thank you for using TripAdvisor to search for your flights.Kind regards, TripAdvisor Customer Relations Department I would like to point out that all of the fares sold through the site have Terms & Conditions that state: * Pricing and fares contained in this e-mail have been collected during the three days prior to the calendar date of this e-mail, based on searches conducted by travelers for similar origin and destination combinationsActual pricing and fares are provided by air carrier and suppliers, whose prices change frequently and without noticeAdditional taxes and fees may apply, including for optional services purchased from the airlines. And do not provide any guarantee.Lastly, the fare that you are searching is offered from *** ***, and when you complete the booking you will be directed to the *** *** siteThe rate of approximately $1,you have mentioned most likely is for passengersWith passengers the base fare of $would be multipled by tickets to show a total of $1,360.We hope that this information was helpful in answering your inquiries and thank you for using TripAdvisor to search for your flights.Kind regards,TripAdvisor Customer Relations Department