Hot Shots Storage

Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com.TripAdvisor’s business is centered on publishing recent and relevant reviews, and our Content team takes steps to ensure that everything published on TripAdvisor adheres to our guidelines. Any...

submissions found to be in violation of those guidelines will either be removed or left unpublished. Users who have questions about why their reviews may not be published are advised to review our guidelines at the following links:https://www.tripadvisorsupport.com/hc/en-gb/articles/200614797https://www....⇄ should feel free to contact our support team through our Help Center at: http://www.tripadvisor.com/GeneralSupport Kind regards, TripAdvisor Customer Relations Team

Hello Mr. [redacted], Thank you for taking the time to bring you concerns to TripAdvisor's page on the Revdex.com. We have taken a look in our ticketing system and do not see that you have previously reached out to TripAdvisor's Customer Support Team with the e-mail address or phone number provided in...

your Revdex.com complaint and as such, we are unable to locate the booking in question. A member of our Customer Relations Department will be reaching out to you via e-mail before the end of business today in order to open a support ticket for you with TripAdvisor and collect more details about the booking in order to assist you further. Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I have attached the following screen shots which show the ongoing attempt to resolve this dispute through trip advisor amicably.  The response does not address this ongoing dispute and does not acknowledge the account in question.  I have tried in vain to offer evidence to clearly show a violation of the terms and conditions set forth by trip advisor and to clearly prove this is a case of fraud, yet have been repeatedly rejected by automated responses.   
Regards,
[redacted]

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your account query.Kind regards, TripAdvisor Customer Relations...

Department.

We are sorry to hear that Mr. [redacted] had difficulties with his reservation and that he felt the property was not as advertised. Owners on our site are required to have accurate location information and an up to date description on their advertisement. We would like to confirm that at this time, Mr....

[redacted] has received a full refund for his booking. Our Trust and Safety team did an investigation on his behalf and encouraged the property owner to work with Mr. [redacted] due to the confusion with the listing information. The property owner has been advised to further clarify their advertisement so future misunderstandings do not occur. We apologize if this investigation process was not clear to him; however a refund has been fully processed as of June 12th. Mr. [redacted] is free to contact us again for any further concerns.

Hello [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page and letting us know about the phone calls that you have been receiving.  Although you have not mentioned the nature of the calls being made to you, however, if these are related to purchasing a trip using...

TripAdvisor's name, please know that these calls are not authorized by TripAdvisor. We are very sorry that you have been subjected to these unsolicited phone calls, but please note that TripAdvisor is completely uninvolved with these bad actors.  They are using our name and intellectual property without our permission in an effort to confuse consumers.  We are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. Thank you for understanding.

We are currently working with [redacted] to refund her the difference of this mishap.

Hi [redacted],   Thank you for your message.   We are really sorry to hear that you had to cancel this booking. We see that you have been in contact with our Customer Relations Team and although we cannot accept direct responsibility for your decision to pay USD150.00 directly to the advertiser...

for any purpose you might have directly arranged, we decided to extend a gesture of good will in the form of a refund of your booking fee as a full and final settlement of your query. The booking fee refund has been processed on the 28th of April 2016. Many Thanks   [redacted] – [redacted] Customer Care