Hot Shots Storage

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[They still have not fixed the issue and refuse to acknowledge the ownership change. I have given them all the paperwork I recieved when I bought the hotel and do not have anything else left to send them. Please help me as I feel helpless while they ruin my new businesses reputation online.]
Regards,
[redacted]

Dear [redacted],We do apologize if there was any confusion regarding how the
TripAdvisor Vacation Rental site is operated. The properties listed on our site
are not managed by TripAdvisor, as we are a payments processor and advertising
platform. Therefore, the pricing and availability of each property is
determined by the individual property owners. The owner of the property is who
you would correspond with to discuss options for a reduced rate or lower
minimum stay requirement. If you need assistance in booking a different
property or reaching out to this owner to discuss reduced rate options, please
call our Reservations team on [redacted].
Thank you.

Hello [redacted],  We are sincerely sorry to hear that you are not receiving spam contacts in relation to your search on our site. I have reached out to you at the email address on file for this complaint to provide further instructions on how to unsubscribe from TripAdvisor emails. I would...

also recommend marking any spam contact as spam in your email account, as this should help prevent future contacts. If you require any further assistance, please let us know via direct reply to my email. Thank you and have a good day.

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
I am attaching the page that was shown on trip advisory that shows that payment was due by 3/20/16. No where on this page does it state a time zone that I have to adhere to. Since it was cancelled at 5:36 am on 3/20/16 on a Saturday, it would seem that they cancelled it before I even  got the chance to continue with my final payment. The fact that their website doesn't show a time - and they stand by UTI rather than putting it on their website as well, should be CLEARLY placed on their webpage as well. If it was, there wouldn't have been a problem with payments. It would have been paid in time. Because they were negligent in not adding the time zone, they need to refund me the money that they took.
Regards,
[redacted]

Thank you for taking
the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a
booking experience as booking directly with a hotel. One of the Customer
Relations representatives for TripAdvisor will be reaching out to you via...

email
today to reconcile the issue surrounding your booking with Best Western. Kind regards, TripAdvisor Customer
Relations Department.

I am writing to you in regards to unresolved complaint #[redacted] with customer [redacted]. The customer contacted us on July 27th of this year to inform us she had booked a property in Maine in error at a cost of $1,319.35 USD. As a possible refund is up to the discretion of...

the homeowner the customer booked with, we contacted the homeowner to inquire if they would be willing to issue one. The homeowner agreed, and due to the circumstance we offered Ms. [redacted] a refund in full, including all fees, which was subsequently processed on August 3rd. We made multiple attempts to contact the customer to inform this refund had been issued; those attempts were unsuccessful. I would note here that in this instance we released a full refund of $514.35 USD when the customer was only requesting $400.00 USD, as we agreed to refund our non-refundable booking fee in addition to the funds the customer was due after we received the required confirmation from the homeowner. Would the Revdex.com require a certain kind of evidence or documentation to confirm such a refund has been released back to the customer? After the refund was released by us, we received no follow-up contacts from the customer. Thank you, and have a great week. Best regards, [redacted]Senior Customer Relations Executive

Hello [redacted]Thank you for your rebuttal filed with Revdex.com. We must reiterate our message that we are aware of the practice and are in the process of teaming with law enforcement and other parties in an effort to shut them down. We apologize in the meantime for the unsolicited faxes that you are receiving.   Kind regards, TripAdvisor Customer Relations Department

Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor has reached out to you via e-mail today in order to obtain further information about the calls you have been receiving so that we are...

able to discuss this issue further.Kind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out to you...

via email to reconcile the issue surrounding your booking.  Kind regards, TripAdvisor Customer Relations Department

Hello,  Thank you for reaching out to Revdex.com regarding your review query. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email to discuss the latter with you in more detail.  Kind regards, TripAdvisor Customer Relations...

Team.

Hello [redacted], Thank you for submitting your inquiry to TripAdvisor's page on Revdex.com. You can report a major renovation of your property by visiting your Management Center.If you are already registered as the owner of your business, please sign in at the top right of the TripAdvisor homepage to...

access your Management Center. If you are not already registered as the owner of your business, please follow these instructions at the following link: [redacted]
To report your major renovation:1. Click on your name displayed at the top right-hand corner of your screen and select 'Your business' from the drop down menu.2. Once in the Management Center, click on 'Get online help' in the bottom right of the page (under your TripAdvisor bubble rating)3. Select the option “Report major renovation” under the “Property administration tasks”4. In the field ‘Please tell us what the issue is,’ please select ‘Update Business information’5. In the field ‘What do you want to do,’ please select ‘Report Major Renovation’6. Please supply at least one of the following forms of documentation as proof of your renovation:- Online press release documenting the renovation. - Copies of the building/work permits. - Copies of the trades’ invoices for material and labor. - A letter from city officials or the Tourist Board verifying the scope of renovation and duration of the closure. We would also be happy to review before and after photographs illustrating the changes as supplemental evidence to other documentation. Our editors will verify the information provided and make the necessary changes. In the event of a major renovation TripAdvisor would remove the old reviews from a listing as the reviews prior to the renovation would no longer accurately reflect the current conditions. Please note that this process is irreversible.  Please allow a few business days for your request to be processed and for the reviews and photos to be removed completely from the site. We look forward to your reply!Kind regards,TripAdvisor Customer Relations Department

Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. If they have not done so already, one of the Sales Representatives for TripAdvisor will be reaching out to you today to discuss your inquiry pertaining to your property's Business...

Listing Subscription. Kind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Hotel Solution representatives for TripAdvisor will be reaching out to you today to reconcile the issue surrounding your request to cancel you business listing subscription. Kind regards,...

TripAdvisor Customer Relations Department.

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with one of our partner. One of the Customer Relations representatives for TripAdvisor will be reaching...

out to you via email today to reconcile the issue surrounding your booking with [redacted].Kind regards, TripAdvisor Customer Relations Department

HiMy apologies for the delay in responding to you, and I certainly apologize for all you have experienced.  TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel.  Your case was escalated to me as a manager on our...

Support Team – I just wanted to follow-up and get more information about your reservation.  Were you able to reconcile any reimbursements owed from the provider or hotel?  Thank you in advance for taking the time to provide any detail that might help me reconcile this for you.  As well, if you provide what you ended up having to pay to re-book, I would like to see what we can do to remedy that burden. Please contact us directly at [email protected] so that a specialist can look into this for you. Best, The TripAdvisor Support Team

Hello Mr. [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page. As we understand, you have been in contact with our Legal Department regarding this matter and have managed to close your account as desired. For any unresolved complaints that we can assist with, please do...

not hesitate to reach out.Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Never in my life have I don't with the companies who  has behave the way you are you keep saying the same thing over and over again and you do send me an email but it's just some generic form letter email so far you still have not emailed me and told me why you removed my review or what I did wrong why do you need someone to email me why can't you just tell me right here?
Regards,
[redacted]

Hello Mr. [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We apologize for the trouble that you have had in reaching out to us to discuss the Business Listing Subscription for your friend's business. A member of our Sales Team will be reaching out to you...

by phone to discuss and resolve this matter shortly.Kind regards, TripAdvisor Customer Relations Department

Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We would like to apologize for any confusion, but we have removed the menu link from your TripAdvisor listing for A Moveable Feast as requested. Please allow up to 48 hours for the menu to no longer...

be visible. We apologize that this action was not completed during your initial call and thank you for your patience. Kind regards, TripAdvisor Customer Relations Team

Hello [redacted],  We would like to thank you for taking the time to get in touch with TripAdvisor's Revdex.com page. We have not received a reason why you would like rejected our response, please could you clarify this by providing further details. Our offer which has been detailed in this case as a phishing/spam scheme which is making use  of the TripAdvisor brand, and is in no way affiliated with our company. Banking & credit companies  regularly experience these same type of attacks, as do other services doing business that conduct business via telephones and e-commerce. In response, we investigate ploys of this nature and leverage our legal department to stop their activity. Given how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attempts.  While we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at [redacted] and share their information about the transactions with us. Kind regards, [redacted] Customer Care