Hot Shots Storage

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. for now the business has not shown any intention to solve the issue, it has put off reviews following its rules, out of abusive businesses lobbying obviously, one of these has many high rate shill reviews (may use no meeting as reason to get review offline, yet no meet is the result of this business wasting time), the other takes cancellation fees off contract (may use 'threats' or no stay as pretexts to get review offline, not true on 'threats' an invention, money sent without stay allows review if money not returned), if this busineess won't reinstate reviews to launch lawsuit, show the issue to media on this unknown reality of this business
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
TripAdvisor sent a message saying a customer service representative would contact us within the day. I've yet to receive any word from them. We would like our issue resolved ASAP. Thanks.
Regards,
[redacted]

Hi [redacted],We appreciate your frustrations and we've carefully checked the correspondence that was escalated with our Customer Relations Team.  We would like you to check the attachment within this response that shows the exact time zone for the property you booked. I have mirrored your booking process(different dates as original dates unavailable) and if you check the cancellation policy, which we would always advise to. It is clear that the EST time zone is stated when booking in the USA.  Best Regards,[redacted] - FlipKey Customer Care

Hello [redacted], Thank you for bringing your inquiry to TripAdvisor's Revdex.com page. We work hard to provide our members - travelers and owners alike - with great service and would be sorry to see you go. In order to close your account, visit your 'Account Info' page. You can also access the page...

by accessing the following page: [redacted]
This action will allow you to permanently close your account. Kind regards,TripAdvisor Customer Relations Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I reject your response and reiterate my stance as well. I did not violate any of your rules and request specifically why my post was rejected. Two things your responses appear to me (I) you refuse to post anything negative about this business and (II) you have no idea what's going on in your organization to respond to my last note by saying I had the wrong company, which I obviously do not. I don't know who in this organization is responding but it appears to be different people each time. Unless I get a very specific reason as to why my post was rejected, I will reject any future rebuttals especially since they all seem to be stock answers. 
Regards,
[redacted]

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Service representatives for TripAdvisor will be reaching out to you via telephone today to reconcile the issue surrounding your booking. Kind regards, TripAdvisor Customer Relations Department

Dear [redacted], Thank you for raising your concerns to us through the Revdex.com. We are sorry to hear about your dissatisfaction with your [redacted] account, since this was migrated to TripAdvisor. Please be assured that we have raised your complaint to a senior member of our account...

retention team who will be reaching out to you directly to discuss this with you.  Thank you for bringing this matter to our attention. Kind regards,[redacted]Senior Customer Relations Executive

Hello [redacted], Thank you for response. I apologize that we were unaware that you were unable to access your e-mail address associated with your TripAdvisor account. Thank you for providing the e-mail address of [redacted] so that we are able to look into this further. After checking our database, there is currently no TripAdvisor account associated with this e-mail address.  Kind regards, TripAdvisor Customer Relations Department

Dear [redacted], Thank you for your feedback and we are very sorry to hear that you wish to make a complaint.We always take every damage deposit claim seriously and review all of the evidence that has been provided by both parties. Unfortunately we cannot find a booking under your name nor under...

the email address you have provided. Please can you provide the necessary information, so we can investigate this further for you.Many thanks for your patience whilst we assist you.

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
  I'm not trying to be rude but you just lying to myself and the Revdex.com you said that someone would be in touch with me and would be able to give me more information  that is the exact opposite of what happened someone did finally get back to me in the middle of the night they think in email and all they said is were sorry for your inconvenience but it's a secret they can't tell me why they can't tell me if I broke a rule they can't even tell me why my review was  selected the thing years in the last week I've received two emails telling me that fellow users have flagged two different reviews after reviewing hundreds of locations and never having an issue all the sudden in one week there are two to reviews being questioned that doesn't seem a little odd to you and then you message me and tell me that it's some secret I don't want to know the formula for your companies algorithms that you use to  identify suspicious reviews  but refusing to tell me what I did wrong and how old am I expected to correct the issue I am under the impression that the review was fine so I would appreciate it if you would have somebody actually do what you said actually give me some more information and/or post my review I have looked at the review again I'm discussing some of the shortcomings issues with breakfast  this Wi-Fi  but I also mention that the location is great I didn't use any foul language I didn't specifically name anyone particular person if it's a question about me actually staying at the hotel again I can provide hotel confirmations so I need somebody to actually tell me what's wrong with this review
Regards,
[redacted]

We would certainly like to help [redacted] and address her issue, however we have record of any phone or email contact with us. TripAdvisor currently does not have anyone employed by the name [redacted], so I believe this may have occurred with another customer support department. I would invite [redacted] to...

reach out to us at [redacted]

Dear [redacted], Thank you for raising your concerns to us through the Revdex.com. A senior member of our customer relations team has been trying to reach you to address your concerns. Upon reviewing your account, we can see that you have been able to communicate with your guests. However, should you have...

any further questions or issues, please reply to the email received by our senior representative on 19th July 2017. Best wishes,[redacted]Senior Customer Relations Executive

Dear [redacted],Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding this experience.Kind regards, TripAdvisor Customer Relations...

Department

Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. We do not see that you have reached out to our Customer Support Team yet for assistance, so we would be happy to assist you. Please look for further information being sent to you within the support...

ticket with case number [redacted], where we look forward to helping you further. Kind regards, TripAdvisor Customer Relations Tea

Dear [redacted],Thank you for your feedback and we are sorry to hear that you wish to make a complaint.The pre-authorization is made when you make a booking request through our system. Unfortunately if the initial request isn't accepted by the owner, the bank or credit card provider will still hold onto...

the funds up to 5 working days after the initial transaction is made. This varies from bank to bank and we can only advise to contact them to discuss this further. This is unfortunately out of our control and we will have never at any point received those funds.  Due to the time you made this complaint we would hope that the bank or credit card provider have now released the funds back into your account.Many thanks for your patience whilst we assisted you and please do let us know if there is anything else we can help with.Best Regards,[redacted] Customer Care

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor's Customer Relations Department has opened a support ticket for you (#[redacted]) and has requested that you provide documentation pertaining to your booking so that they are able to further investigate your complaint and research what options are available. Please respond to that e-mail sent to you this morning and the team would be happy to discuss the matter further. Kind regards, TripAdvisor Customer Relations Department

Hello,Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review query. Kind regards, TripAdvisor Customer Relations...

Department.

Hello [redacted],  Thank you for your recent contact via the Revdex.com. I am sincerely sorry for the negative experience you had with us regarding your account. I am glad, however, that we were able to chat yesterday and address your concerns. As mentioned during our chat, I can confirm that we did...

receive your letter to our CEO, [redacted], and this information was stored in our system for follow up with you to resolve any issues. I understand the process of addressing those issues was below your expectations and I can also assure you that we are constantly working to improve our service levels to provide you the best support possible.I would also like to quickly confirm that the refund for your renewal cost was processed back to you on May 25, 2017 and I have since also confirmed directly with you that the funds have been received successful. Although we are always sorry to end a business relationship on this note, please know I have recorded your feedback and this information is used to help us improve our service in the future. Thank you for your time and have a good day.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Complaint # [redacted]I received a notification from trip advisor that I will be contacted by a Sales Representatives on March 7th, 2016.  Is as been 2 day I was not contact by any one.  Please post this in my complain to trip advisor.  Thanks  
Regards,
[redacted]

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. One of the Customer Relations representatives for TripAdvisor will be reaching out to you via email today to reconcile the issue surrounding your review query.  Kind regards,  TripAdvisor Customer Relations Department.