Hot Shots Storage

Dear [redacted],First of all, my sincere apologies for this inconvenience you have experienced, it is not in the interests that bookings are cancelled as we understand the importance of the whole vacation experience, including the booking of the property. It is unfortunate in your case that the property...

was re-booked after the booking was automatically cancelled due to missed balance payment. We have the ability to get you re-booked with the same property/owner if the owner confirms availability and I'm sorry that on this occasion, we were unable to help you. We must clarify that you are aware of the balance payment and all deposits are non-refundable. It is also true that the reminder emails are courtesy emails only as we have no control where your email provider distributes the emails from us.You are aware that the deposit payment is non-refundable (including the booking fee) when you submit the payment details, this booking had a strict cancellation policy. The owner sets this cancellation policy and I'm sorry that they have decided to enforce this.  Many thanks, [redacted] - TripAdvisor Customer care

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 11111350.
 Hello I was instructed to e mail you to tell you my complaint was not resolved as I never received my merchandise that was purchased in January 2016.Thank you
Regards,
[redacted]

Dear [redacted],We're sorry to hear about your experience and my apologies for any inconvenience this has caused you, we find the owners behavior in this situation unacceptable and therefore have removed this owner from advertising on [redacted]. We have also accepted liability for the...

charge back claim you have raised, this was accepted on the 24th of June 2016.  We hope that you continue to use our services as this instance is extremely rare, we also appreciate the feedback positive or negative as it helps us improve the customer experience. Many thanks,[redacted] - TripAdvisor Customer Care

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
Please send me the policy that confirms this and answer all the questions that I had in my email. Because you refuse to explain all of this in detail I think it is going to be best for me to proceed im the manner that I laid out before and I'm sure you will understand and agree with this process. I have made you aware and thanks for understanding.
Regards,
[redacted]

Dear [redacted],Thank you for taking the time to contact us with your complaint.We have checked the account and can only locate 3 reviews on the property [redacted], these reviews have been submitted on your TripAdvisor Vacation Rentals account. For further assistance with your Speciality...

Lodgings account, please check this link: https://www.tripadvisor.com/GeneralSupportMany thanks,[redacted] - TripAdvisor Customer Care

Hello [redacted], Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. The offer detailed in this case is a phishing/spam scheme making use of the TripAdvisor brand, and is in no way affiliated with our company. Banking & credit firms regularly experience these...

same type of attacks, as do other services doing business on the internet or by phone. In response, we investigate ploys of this nature and leverage our legal department to stop their activity. Given how elusive perpetrators of these schemes can be, it may take a bit of time to completely shut down their attempts. While we are not able to provide a refund to individuals who engage with these offers, we invite the complainant to contact us directly at [redacted] and share their information about the transactions with us. Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 i listed my requirements in my...

email, it did not advise min nights when I booked, actually listed a per night rate, I want the 4 nights at a reduced rate for all my hassels, gil
Regards,
[redacted]

Thank you for your review. We sincerely apologize for the difficulty Ms. [redacted] encountered when attempting to make a reservation on our site.  TripAdvisor makes every effort to connect travelers and owners for an easy and fast booking experience. However, we do not own or manager any of...

the properties listed on our website. Therefore, we are not able to confirm a reservation on behalf of the owner and we cannot guarantee that the owner will accept the booking request. We do, however, encourage owners to reply to inquiries within 48 hours and are actively tracking their response ratings.Additionally, travelers can reach us on our reservation line at any time at [redacted], and one of our agents will immediately reach out to the property owner to assist in obtaining any further information. Ms. [redacted] can contact us at the above number for further assistance and we would be happy to assist.Sincerely,The TripAdvisor Team

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
they said I have read through the latest submission of the same review, dated February 26th, 2018 and strongly advise you ask to remove this review and then submit a version that best depicts your experience but is void of any URL's.  they are blocking me from submitting editing my original review, how can I do it while I’m blocked from editing it. It’s empty promises or acting that they the appearance of offering solutions while they are not,  just to show Revdex.com that have tried
Regards,
[redacted]

Hello [redacted], Thanks for your response. We apologize that the hotel was unwilling to fully waive their cancellation policy on the booking you made. Both TripAdvisor and our booking partners try our best to ensure that our messaging is clear throughout the booking process but thank you for you feedback on the way that our messaging is conveyed during the booking process. We will be certain to share it with the relevant teams here at TripAdvisor. Kind regards, TripAdvisor Customer Relations Department

Dear [redacted],Thank you for taking the time to leave a review.
We are sincerely sorry to learn about the inconvenient experience you
encountered with your reservation and when you attempted to contact our
customer support team. Our goal is to make sure that our travelers have
an easy and stress free reservation. Therefore, we take travelers claims such
as yours very seriously and we make sure to resolve such claims in a timely and
efficient manner. Once again I do sincerely apologize that this wasn’t the case
with your claim.We were
able to locate a case associated to your reservation and I would like to assure
you we are working to resolve this matter for you to the best of our abilities. Our
senior customer relations agent will be reaching out to you shortly to further
address and resolve this matter for you.

Revdex.com:
I have reviewed the response submitted by the business in reference to complaint # [redacted]. I REJECT response about what happened. Their response is a misrepresentation and is not truthful about their attitude or treatment of our business in relationship to this complaint. We will document what happened for you.The attached documents will show that we received TWO emails telling us that they would not remove the review. The initial response was a total blow off. The second email was not only a blow off, but an attempt to hide behind some kind of a "loop hole" that our property doesn't fit the proper classification for the review to be removed.SO THEIR RESPONSE to this complaint, IS A complete LIE, with the exception of the stated resolution.  The problem review was removed but only AFTER I replied to the 2nd email with all the screen shots from the potential guest and 2 pages of written information.An award winning property with a paid listing should not have to spend hours documenting proof of a bad potential guest who never arrived and has made no monetary investment in TripAdvisor, regardless of the "type" of property (hotel, b&b, vacation rental, etc.) they were attempting to stay with.And TripAdvisor should not lie about what they did in response to our dispute.The problem review has been removed from their site. We will consider this matter closed.  In this case we had to choose between the two hard lines of Accept or Reject.  We are choosing Reject so that we can set the record straight, however the ultimate outcome is resolved as the problem review has been removed. 
Regards,
[redacted]

I am reaching out regarding the unresolved complaint. #[redacted] The consumer reached out to Revdex.com with concerns over their claim for a refund following choosing to leave a property they booked due to cleanliness issues. They addressed the rental was fraudulent, we received a complaint that the property was small and dirty. Upon investigating the claim we identified the rental was not fraudulent as the property existed and the consumer was able to access the property she booked online. We offer Payment Protection to our travellers in the event they are denied access or the property has been misrepresented. We express in our terms that cleanliness issues cannot be covered in our policy please see the full page of Payment Protection Terms that is presented to the consumer when they book- Payment Protection Terms   Whilst we cannot cover cleanliness in Payment Protection we do review the depth of the cleanliness issues and may provide refunds at our discretion, in this case we were presented with photos to support the claim but did not deem the cleanliness issues to be severe, in this case the property owner should have been given the chance to resolve this before they left the property and requested a full refund, emphasis on resolving the issue with the owner/manager in our Payment Protection Terms below: When we are unable to cover a consumers claim for Payment Protection our priority is always to help both parties reach an amicable agreement allowing them to move on, by way of doing this we facilitate the communication between both parties and encourage them to work together on a solution. Please note the consumer who booked the reservation was not Lyn Keller but Verne Keller, this is why emails are addressed to him. The email above was the last communication that was sent to the customer on 16th January 2016, since then the customer has not contacted us. Before and following the Revdex.com communication we made numerous attempts to facilitate communication between both parties, please see our emails to the consumer and the owner requesting them to contact each other to resolve this.  Emails to the property owner/manager before Revdex.com complaint The customer claimed during the Revdex.com process her intentions were not to seek a full refund from us, but receive better help in contacting the owner/manager. This contradicts the desired resolution when raising her complaint with Revdex.com. I hope this email demonstrates why we could not offer a refund to the consumer as well as our attempts to help the owner and consumer resolve this amicably. Please do not hesitate to come back to me  if you need anything further. Best wishes, [redacted]Senior Customer Relations[redacted]

I'm not providing my personal credit card statements that violates my privacy. You can easily refund all you took.Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Thank you for your message and for taking the time to bring this to our attention. We are sorry to hear that you feel this way concerning your booking. Your original booking request expired as the Home owner did not respond and accept the booking on time. You are only charged if the booking deposit...

is accepted by the homeowner and any previous charges are counted as a pre authorized charge. If you would like additional help regarding finding an alternative property in Chicago then please get in touch with our dedicated reservations team on the following phone number  [redacted]. We apologise for any inconveniences caused and we hope your charges will be reversed in due course from your bank. FlipKey Customer Care[redacted]

Hello [redacted], Thank you for reaching out to us via TripAdvisor's page on Revdex.com. We have followed up with you in a separate e-mail in order to obtain more information about your booking. Your e-mail reference number with TripAdvisor's Customer Relations Team is #[redacted].We look forward to...

hearing back from you and assisting you with your booking questions.Kind regards, TripAdvisor Customer Relations Department

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Hello [redacted],Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out...

to you via email today to reconcile the issue surrounding your booking with [redacted] Hotel & Conference Center.Kind regards,TripAdvisor Customer Relations Department

Hello, Thank you for taking the time to bring your concerns to TripAdvisor's page on Revdex.com. TripAdvisor is committed to treating its customers to as seamless a booking experience as booking directly with a hotel. One of the Customer Relations representatives for TripAdvisor will be reaching out...

to you via email today to reconcile the issue surrounding your booking. Kind regards, TripAdvisor Customer Relations Department.

Hello [redacted], We've looked into your business' listing on TripAdvisor and it appears to be correctly displaying in the new Maynard, MA location. We apologize for the amount of time that this has taken and we hope that we can help resolve any outstanding issues.