House of Beauty IV, Inc.

I ordered 2 bottels of Alfred Sung Jewel, however never recieved anything

I ordered products from House of Beauty and was told that on the 10th of August my order has been shipped. It is the 20th of August and my products have not arrived. I try to call and there is no answer. The latest due date is now August the 24th. However, when I tracked it through UPS it says that they still haven't received any package. I have filed with the better business bureau and hopefully I will get either my products or my money back.

Thanks Revdex.comEventhough I don't like how the House of Beauty World response, I just accept itWhy it takes to weeks to get the check if they already sent the check as they said? Again thanks Revdex.com for helping me, Best Regards, [redacted] **complaint ID [redacted] Regards, [redacted] **

[redacted] [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While I am happy with the resolution from my stand point I am concerned that HOB is still selling the hair labeled as 100% human hair, plus they increased the price, and yet the product is 100% synthetic True resolution would be if they relabeled the product as synthetic, and that way the consumer is fully aware of what it is that they are buying By continuing to sell it as 100% human hair they are falsely advertising and deceiving the public Regards, [redacted]

Revdex.com: I have finally received my product in the mail, I am now satisfied that the business has dealt with the situation in a responsible manner, although it did take a very long time I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I accept the business response, however, I ask that the complaint remains open until I receive the product Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unatisfactory to me The business claims to have already sent me the return number so that I am able to send back the item for an exchange but this is completely falseI never received the return number via email [redacted] @***.com and the business did not even bother to give me the return number in their responseFurthermore, the business failed to prove that they ever sent my return labelIt has been over a month since I contacted this business regarding my request for an exchangeI will never order from this business again and I will do my best to warn people about their MIA customer service.For this problem to be resolved I need the return label or number in order to send this item back from an exchange, please.Regards, [redacted] *** [redacted] @***.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe refund was just applied on yesterdayThe customer service of this company is awfulI fail to note that I left messages and sent emails for someone to contact me, and they never didIf I had not contacted the Revdex.com, I still wouldn't have received my money back for a purchase that was not even rendered due to the product not being stocked anymore Regards, [redacted] ***

Dear customer,We've checked the pictures you've sentWe've used a tape and buble wrap to protect your products from leaking and damageThe product doesn't look damaged in the pictures and we can't accept your refund requestWe can offer you extra 25% off on this item.Regards,House of Beauty

Dear customer, [redacted] You was already refunded back to your [redacted] card Thank you far shopping with us HOBTransaction ID [redacted] Parent Transaction ID [redacted] Payer E-mailFirst Name [redacted] Last Name [redacted] StreetCityCountryGross Amount-97.48Fee AmountSettle AmountTax Amount0.00Payment StatusCompletedPayment TypeinstantPending ReasonNoneSeller ProtectionIneligiblePayment DateFri Sep 15:02:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:As stated before, the point of the request for a refund was to make up for the LATE arrival AND TERRIBLE CUSTOMER SERVICE I received, NOT because I didn't get what I paid forI have never claimed thatFurthermore the only reason [redacted] decided in the favor of this business is because they cannot force them to give refunds based on poor service only if I never got the itemI will drop this issue now since its obvious this business has no intention of providing good customer serviceHowever I will reiterate again, that this business is NOT to send any fraudulent information to any of the credit bureaus claiming that I have stolen from them otherwise a lawsuit will be filed against themThank youRegards, [redacted] ***

Dear customer.,You ordered the iron without the handle, because with the handle it will cost $Please see the pictures and description.Thank youHOB

Dear customer [redacted] ***, You will receive your product on Monday 06/20/If you didnt want the product anymore we can send you RA# and you can return it back to usThank you for shopping with usHOB

From: < [redacted] @***.com>Date: Sun, Oct 11, at 12:PMSubject: Your Attention PleaseComplaint ID [redacted] To: [redacted] @myRevdex.com.orgDear [redacted] : I received this morning an email notification from Revdex.com that my file had been closed due to a lack of response from me With all due respect, I just received the reimbursement check on Friday, October 9! (against my email to you dated September 28.) So the delay is not due to my failure to respond to you Further, given all of the back and forth and failure on the part of House of Beauty to timely fulfill its assurances, I do not trust it Consequently, I will verify that the check is valid before I deposit it If it is not a good check, I would end up paying $for the bad transaction, which would only add insult to my injuryAs banks are closed tomorrow (Columbus Day Holiday), I will not be able to verify the validity of the bank against which the check is written until Tuesday, October Regards, [redacted] **Apt***Washington, DC ***H: ###-###-####C: ###-###-####"Transcend the Ordinary."--

Dear customer,We've checked your order and noticed that you ordered bottles of [redacted] Designing Gel ozAll items that were sent were exactly the same as described on the webpageWe've refunded your order for the full amount except shipping cost[redacted]

Dear [redacted] After a lot of calls and voicemail's our company don`t receive any response from you and we made a refund .please check you credit card sorry for delay and thank you for your time .HOB

Dear customer.,You was missing only eye shadow, not threeAnd the refund was applied for missing itemsRefund: Refund Transaction ID [redacted] for 4.76Refund: Refund Transaction ID [redacted] for 1.14Thank youHOB

Dear *** Sorry for delay your order # [redacted] was shipped to you please follow your tracking information if you still don`t receive you item please call to local post office USPS Tracking Summary Your item was delivered in or at the mailbox at 2: pm on January 23, in CAPE CORAL, FL Date Time Location Activity Arrived at Post Office, January 23, 2016, 9:am, CAPE CORAL, FL January 2:pm Tampa, FL Departed Usps Destination Facility 2:pm Tampa, FL Arrived At Usps Destination Facility January 7:pm Philadelphia, PA Arrived At Usps Origin Facility 6:pm Philadelphia, PA Accepted At Usps Origin Sort Facility Pre-Shipment Info Sent to USPS, January 20, Tracking Summary Your item was delivered in or at the mailbox at 3:pm on March 2, in CAPE CORAL, FL Date Time Location Activity Out for Delivery, March 2, 2016, 7:am, CAPE CORAL, FL Sorting Complete, March 2, 2016, 7:am, CAPE CORAL, FL Arrived at Post Office, March 1, 2016, 1:pm, CAPE CORAL, FL February 4:am Tampa, FL Arrived At Usps Destination Facility February 6:pm Philadelphia, PA Arrived At Usps Origin Facility 5:pm Philadelphia, PA Accepted At Usps Origin Sort Facility Pre-Shipment Info Sent to USPS, February 26, 2016HOB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The response presented by the business is still concerning thoughAnd this most recently response is indicative of the level of business is conductedGary, it would have been nice to accept responsibility and an apology instead of pointing blame at me with the comment " not months after"I had no issues with your company As I saw it, you were being supplied with new product at no charge from the ManufactureSo what if I bring this up after six months You were not out any productIt would have been helpful if you took my call and communicated to me that you were sending out new product Matters like this should not get to this level They do because of failure to communicate or lack of empowerment by employees to resolve if you don't want to deal with it When a customer calls and asks for you and they have been referred by the Manufacture, a specific person [redacted] ***, and the customer has reference this person, I think it warrants taking the call OR calling back Matt spoke highly of you and as if you are on regular communications with each otherInstead you chose not to communicate and place blame on me.If you have product that expired or will expire shortly, you shouldn't ship it I order bottles of this product at a time, and I do so when I am down to 1/a bottle on my current supplyThe month time lag was due to my consumption rate If you would have taken my call or called me back - that would have been apart of the discovery process for youBeing that [redacted] has a shelf life, I would think there are simple inventory management practices that can be implemented to prevent my type of issueHistorically - Ordering product from you has been greatShipment and timely delivery has been greatPricing is greatHow you handled this issue initially, HorribleIt's not that an issue happened All things can happen for a varying reasons in business/customer transactions.It's how you have handled this up to the point where you shipped out new product is what I have the issue withThanks for the replacement product, I appreciate your attention to this [redacted]