House of Beauty IV, Inc.

Dear customer.,We are apologize for delay of your products but everything was shipped to you already so you will have it just in 3-days and your tracking # [redacted] .Thank you for shopping with usHOB

Dear customer.,You was already refunded, please check it with your bankRefund: Refund Transaction ID [redacted] for 64.87Thank youHOB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I need clarification on your comment which states, "We can refund you with 30% restocking fee and the refund will be applied today." Are you mailing this refund to me or are you applying this refund to my credit card?LET ME CLEAR!!!! I never said I did not want to pay reshipping feeDo not make a statement, I clearly stated I wanted a refund instead of an exchange or store credit in the amount of the wig onlyI did not want an exchange because I did not want to take a chance receiving another wig that smelled like wet dog hair or a wig that did not meet my satisfactionI do not want a store credit because I will NEVER purchase anything from this company againAs a consumer I have a right to a cash refundYour policy is not fair to online shoppers I returned the wig in excellent conditionThis company overcharges for shippingI received this wig in a white padded envelope and I paid $for shippingI returned the wig in a yellow padded envelope and I paid $REALLY!!! I have shopped online in the past and if I returned the product within the certain time frame, and in excellent condition I received a REFUND on my credit cardYou cannot force any customer to accept an exchange or a store credit for online purchasesIf I lived in [redacted] then I could visit the store to exchange the product because I will have the ability to see the product before I make a purchase [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: THEY ARE ALL LIARS THE SWITCH WAS DEFECTIVE Regards, [redacted] ***

Dear customer, [redacted] We send you a Call tag already on the 8th of July so you can send it back to us with no cost for you and as soon as we will receive your shipment we will send you the right productWe try to contact you several times by your phone number but it was no response from youThank you for shopping with usHOB

Dear customer.,You open the claim with [redacted] and was refunded already.Thank youHOB

Dear customer, [redacted] We are apologizing for this inconvenience your refund will be $because the wig cost was $and you use to have 20%off

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:The item was not accurately advertised as stated in original complaint Photo on website showed complete unit, wand and handle, not wand only, which was what they were actually selling I should not have been charged any restocking fee due to deceptive ad Regards, [redacted]

Dear customer.,Your package was already delivered on the 2nd of March.Thank youHOB

Dear customer, [redacted] You need to call to your bank and find out with them because we have transaction ID Capture: Transaction [redacted] 12.85and its showing us that you was charged for $because you order [redacted] Xtreme Reaction Styling Gel Ultimate Hold oz and [redacted] Xtreme Extra Hold Styling Gel ozand your shipping was not 2$ it was $6.95.If its true we need to your bank to call us or send us Email.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me As long as a full refund is issued I will consider this issue resolved Regards, [redacted] ***

Dear customer.,All you need is to take the refund transaction ID and check it with your bankRefund: Refund Transaction ID [redacted] for 98.85Thank youHOB

Hello Dear customer, [redacted] * [redacted] Our company House of BeautyAnd you send it to the wrong companyYou send it to the [redacted] companyWe cant refund youBecause we never receive it.You can call them and ask about exchange or refundThank you for shopping with usHOB

Dear customer.,You was refunded on Thu Jan 14:35:2017Refund: Refund Transaction [redacted] 67.91Thank youHOB

Hello dear customer, [redacted] We did not received your returnPlease provide us with tracking number and with your working phone number by email [email protected] or by our phone ####-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I understand and thank you for the refund that you felt was sufficient. I was asking for a full refund due to the fact you charged for shipping and handling on my card. You never told us that you didn't have the product until we contacted you. We would have never found out that you were not able to complete the order due to you not having the product in stock if we had not called you. You were going to try and keep our money and it took you from the date of the original order until 10/30/15 to refund what you wanted to give us. I want the difference to be credited to my card which is $20. The total cost was $68. Quality customer service is still the order of the day and the business. Regards, [redacted]

Dear customer.,Please check your email because your return label was send to you today at 9.33amThank youHOB

Hello dear customer, [redacted] *** We was trying to call you, but didn't have no response.If you wold like we can send you another oneCall us back please our phone ####-###-#### .Will wait for your call back.Thank youHOB

Dear customer.,Your refund was already processed , so please check it with your bank.Refund: Refund Transaction [redacted] 216.00Thank youHOB