House of Beauty IV, Inc.

From: [redacted] < [redacted] @ [redacted] .***>Date: Wed, Jun 17, at 7:PMSubject: Re:Complaint # [redacted] To: [email protected] Please be advised that the subject complaint has been resolved by House of Beauty I received the merchandise that was initially ordered on 4/20/15, today June 17thThank you for your assistance in helping to resolve this issue[redacted] ***Monroe, NY ***###-###-####

Hello dear customer, [redacted] We spoke with you on January 5, and you said that you still want your product [redacted] Designs Pure Stretch Jamie Wig in color [redacted] The manufacture was out of stock this wig on December 16, We just received response from them on January that they have this product, and we can send it to you this week.Thank you for shopping with usHOB

Dear customer.,Please check it with your bank .Refund: Refund Transaction ID [redacted] for 53.24Thank you HOB

Dear customer.,Your package get lost by USPS by the tracking number [redacted] So we will reship it to you today with different tracking number.Thank youHOB

Dear customer, [redacted] We are apologize for this inconvenience but we send you Email that this product out of stuck until July and have no response from you so we just give you your money back and now you need to check it with your bankRefund: Refund Transaction ID [redacted] for 31.90Thank you for shopping with us HOB

Dear customer.,The shampoo that we send was the same as you ordered and only one difference is the package, which manufacturer changeEven the ingredients are the sameThant you HOB

Dear customer, [redacted] We have try to process refund for you but its not possible because you already open dispute with your [redacted] card.Thank you for shopping with usHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: this is ridiculousI don't see that anywhereAnd just because you "requested" it doesn't mean they will refund youBesides, I have not spoken to you up to this point because you intentionally avoided my callsAgain, my call with [redacted] had specific data points showing you missed the cutoff and that you were liableFurther, I don't have your productIt's back in your handsI shouldn't have to wait for your business to square up an operations issue before I'm given a refundYou have to realize this is not how you do business.At any rate, thank goodness I bought this through [redacted] They investigated and ruled in my favor and provided me a refund [redacted] , my request is you consider my complaint and move forward based on Revdex.com practices/policiesI would like to warn consumers about this business, howeverI would like to point out this business:Didn't deliver on time after I was guaranteed overnight deliveryDid not want to be held accountable for their error in deliveryKept my money after I returned the product to senderIs non-responsive and Avoided calls and email communication with me for weeksONLY responded after I escalated this with youUnethically posed as a different person to avoid my complaintIn the same call, lied about the "accounting department" being closed ...another attempt to avoid the refundStill insists on not refunding me because it needs to sort out it's operations...or until they do that (meanwhile they have the product)Regards, [redacted] ***

Dear customer [redacted] ,We are apologize for your inconvenience but you was already refunded and your money will be available on your vise card in couple days.Refund: Refund Transaction [redacted] 86.51Thank you for shopping with usHOB

Hello dear customer, [redacted] We are apologizing for your missing packageAnd today we are going to reship your product to youThank you for shopping with usHOB

Dear customer, We apologize for any inconvenience , you have already been refunded for the shippingthank you

Dear customer.,We send you a label and after we receive it we check it right awayEverything is workingThank youHOB

Dear customer.,We apologize for your inconvenience but we check the weight of the package and everything was in therePlease provide the copy of your invoice that we send you for more information.Thank youHOB

Dear customer,Three people check the Brush Iron and it working perfectlyRefund: Refund Transaction ID [redacted] for 8.37Thank youHOB

Dear customer.,We are apologize for your inconvenience but regarding to the pictures there was no damages with the gift set that we send you.Thank youHOB

Dear customer.,We did not received any phone call or emails from you about changing your address You put the wrong address and refusing to pay for the shippingOur representative was with you on the phone for minutes just arguing about the reshipping feeThe refund was processed and if you still want the product you will need to pay the reshipping fee of $8.95, because this is our policy.Thank youHOB

Hello, Dear customer [redacted] ***We are apologizing for the lateness of delivery your correct product.Your tracking # [redacted] Thank you for shopping with us.HOB

Hello,we spoke with [redacted] today we very apologize for delay and she will receive a check from Houseofbeauty in a few days the reason why she don`t get her order depend from manufacture thank you

Dear customer.,We apologize for you inconvenience it was an error in our system so we send you a return label so you can send the package back to us with no extra charge.Thank you HOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have never received a refund from House of Beauty at all neither have they reached out to me since last yearThe last response they sent was in July when they claimed they made the refund to a [redacted] accountThat was untrue because I never made my purchase by [redacted] - I made the purchase from my debit cardSomeone should take a look at reviews online about this companyThere are hundreds of messages and complaints about the same kind of conduct over the yearsI just wished I had looked at the reviews before I made the purchasePlease find a way to stop them from taking advantage of consumers Regards, [redacted]