House of Beauty IV, Inc.

Hello dear customer [redacted] We are apologizing about our mistake and we already refund you for the wrong item that was send to you.Refund: Refund Transaction ID [redacted] for 5.95Thank you for shopping with usHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I reject this cause I was yet speak with manger or supervisor and all they kept doin is pushin on phone with CustomerCare repi feelings though I needed talk to a person in charge no one coulda explain problem how someone send me wrong item and scratch out the order # and still send order to me like nothing ain't happen

Dear customer, [redacted] **We are apologize for this inconvenience we already send you a check# and you will receive it in 2-weeks.Thank you for shopping with usHOB

Dear customer.,The order was send in a perfect condition and in timeYour item was delivered in or at the mailbox at 2:pm on January 11, in VIRGINIA BEACH, VA ***Ship to [redacted] **Virginia Beach VA ***-***US United States [redacted]

Dear customer.,We are not delivering company, so you need to contact USPS and open claim with themThank youHOB

I spoke to my bank and they charged my account the amount House of Beauty requestedI have never had an issue with my bank in the past Attached is the receipt and a copy of my bank statement showing a charge of $My name is incorrect on the receipt - [redacted] is not my nameI formally reject their claim that they charged $

Dear customer [redacted] ***, We are apologizing for this inconvenience but the only way how we can resolve this problem its you need to call to the USPS and make a claim with them, after provide us with the claim #.Thank you for shopping with usHOB

Please see attached

Dear customer, [redacted] We are apologize for this inconvenience but there was nothing wrong with the product that you order, we check everything and it was goodWe will give you refund today and will charge you 30% restocking fee as we inform you in our return policy on our web site.Thank you for shopping with usHOB

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, the said check from House of Beauty, Inc has not been received I will inform you as soon as it is received.Regards, [redacted] ***

Dear customer, [redacted] We are apologize for this inconvenience so today we will send you another one we check it already and its going to be no problemThank you for shopping with us HOBCandace D BelmoreCandace D BelmoreCandace D Belmore

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I feel as though this company has no intentions on ever refunding my money as if they did they would have done so, long before now as the promised they would in the initial complaintI will not accept this response until refund is received because I refuse to have to open and file a thrid complaint over something that should have long been resolvedIf you provide someone with a check number and a time frame for receipt, you would have already taken care of sending the refundIt is my belief that this too will not happen as it didn't the last time Regards, [redacted]

Dear customer.,We request the pictures from you months ago and never received themPlease provide us with the pictures so we will quickly resolve your problem Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear customer,The order was refunded for the full item cost

Dear customer, [redacted] ***You received your product already!Thank youTracking Number: [redacted] deliveredOn TimeExpected Delivery Day: Saturday, December 26, Product & Tracking InformationPostal Product:First-Class Package ServiceFeatures:USPS Tracking™DATE & TIMESTATUS OF ITEMLOCATIONDecember 26, , 12:pmDelivered, Front Door/Porch CINCINNATI, OH Your item was delivered at the front door or porch at 12:pm on December 26, in CINCINNATI, OH 45212.December 26, , 9:amOut for DeliveryCINCINNATI, OH December 26, , 9:amSorting CompleteCINCINNATI, OH December 26, , 8:amArrived at Post OfficeCINCINNATI, OH December 24, , 9:pmArrived at USPS Destination FacilityCINCINNATI, OH December 23, , 6:pmArrived at USPS Origin FacilityPHILADELPHIA, PA December 23, , 5:pmAccepted at USPS Origin Sort FacilityPHILADELPHIA, PA December 23, 2015Pre-Shipment Info Sent to USPS

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am still dissatisfied that it took almost months to get my refund and that I had to call and write company numerous times before this issue was resolved Grateful for final resolution for this issue Regards, [redacted]

[redacted] [redacted] Thank youThey refunded my money and I didn’t have to pay to send the product back I didn’t order HOUSE OF BEAUTY just sent you a refund Jun 5, 201511:27:PDT [redacted] Dear [redacted] , HOUSE OF BEAUTY just sent you a partial refund of $USD for your purchaseIf you have any questions about this refund, please contact HOUSE OF BEAUTYThe refund will go to your [redacted] accountTo see all the transaction details, please log into your [redacted] accountIt may take a few moments for this transaction to appear in your accountMerchant informationHOUSE OF [email protected]://houseofbeautyworld.comNote from merchantNone providedOriginal transaction detailsDescription Unit price Qty AmountPurchase from HOUSE OF BEAUTY $USD $USD Insurance: ----Total: $USD Refund to [redacted] Balance: $USD Sincerely, [redacted] Help Center | Security CenterThis email was sent by an automated system, so if you reply, nobody will see itTo get in touch with us, log in to your account and click "Contact Us" at the bottom of any page [redacted] [redacted]

Dear customer.,We apologize for your inconvenience, but the reason why the problem was never resolved is because you refusing to provide us with the pictures.Thank youHOB

Dear customer,We are apologizing for your inconvenience but return label was send to your email on 09/29/Please check your emails.Thank you for shopping with usHOB