House of Beauty IV, Inc.

Dear customer.,Refund: Refund Transaction *** 12.76 Please contact *** and check for the weight of the package before it was delivered to you.Thank youHOB

the only thing that you are good at is not telling the truth PHD IN CHEMISTRY and you are going around sniffing the hole neighborhood,we never told you that you did not buy human hair Refund: Refund Transaction ID *** for 29.92.Refund: Refund Transaction ID *** for 13.46refund has been doneHOBWorld

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bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:I did not received the product until two weeks laterWhen I contacted the seller prior to receiving the product the customer service rep was rude, hung up on me , and basically stated that if I wanted to find my merchandise, then I would have to contact my local post office to file a where's my package claimShe also stated that they were not responsible once it left their facility, and the tracking info they supplied at the time was not valid according to the USPS.
Regards,
*** ***

Dear ***Here is your shipping information Standard (3-days)Tracking Information --Set to send confirmation--ShippedWill ship within hoursWill ship in 2-daysWill ship in 4-daysWill ship in 1-weeksWill ship in 2-weeksWill ship in 4-weeksWill ship in 6-weeksNo longer
available UPSFedexUSPSDHL Tracking # We spoke with you yesterday and explain that you need to go to your post office and take a clam of them.It usual take daysThank youHOB

Dear customer.,Refund: Refund Transaction ID***for 114.75Thank youHOB

Complaint: ***From: *** *** Date: Mon, Oct 2, at 3:
PMSubject: Re: House of Beauty WorldTo: [email protected] am just following up on my case against HOBW. They were to credit my account, and I don't see it to date.Can you please find out if they have sent me my monies? I would greatly appreciate it.Thank you.*** ***@***.com###-###-####Regards,
*** ***Date Sent: 9/15/8:25:AMDear customer.,The refund for 21.98$ was applied for 20% off which you requestWe will give you a full refund for the wig that was missingBut for the wig that you returned back to us we will charge you 20% restocking fee and the rest will refund you backWe never giving money back for the hair and wigs ( as its saying in our policy), but to make you happy we can do it for you.Thank youHOB

Dear customer.,We did not received any email from you or phone call You received your product already and your tracking # ***So if you do not want the product anymore you can return it and get your money back minus 30% restocking fee .Thank youHOB

Dear customer.,We already send you a return label so you need to print it and send the wrong product back to us.Thank youHOB

Dear customer, *** ***You was already refunded Transaction ID***
Thank you for shopping with usHOB

Dear customer.,We refund you already and your Refund: Refund Transaction ID*** ***Thank youHOB

Complaint:
***
I am rejecting this response because: I can not simply wash off with warm water. The product was damaged and leaked all over the box. The packaging was punctured and broken before they shipped it to me! Please see the emails below that I sent them (copied and pasted below). They are not responding to me via email since I have issued this complaint with Revdex.com.I don't understand why you would need to contact Gigi since HOB does not ship direct from the manufacturerThe product came from your warehouse and it was shipped even though the wax packaging was obviously filthy and damaged when it was packed and it leaked all over the boxThe manufacturer should not have anything to do with it. Your company should reprimand whoever is working in your shipping departmentIf you google your company there are multiple complaints all over the internet of customers being shipped inferior product. I only wish I would have seen these reviews before I placed an order with HOB.Sent from Yahoo Mail on AndroidOn Wed, Jun 21, at 9:AM, House of Beauty wrote: Dear Customer,As soon as we receive an answer from the manufacture we will contact you thank you for your patience .Thank you for shopping with HOBHouseOfBeautyWorld Team On Tuesday, June 20, 2:PM, *** ** ** *** *** *** wrote:I would like to return the product for a full refund since it is inferior (dirty, broken/damaged and leaking). Please send me a prepaid shipping label to return the product. Thank you.On Tuesday, June 20, 2017, 8:14:AM MST, House of Beauty wrote: Dear Customer,Thank you for your email and the pictures we will check it with the shipping department and the manufacture and as soon as we receive an answer from them we will contact you .Thank you for shopping with HOBHouseOfBeautyWorld Team
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear customer.,We apologize for your inconvenience but if you forget to put your apartment number you need to pay reshipping fee or restocking fee as its saying in our policyOne of our representative spoke to you on the 31th of March tried to explain the policy and help you but you was
extremely rude and use inappropriate language Thank youHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I don't want store creditI don't trust this company They have shown how shady they are I'm already out $for shipping the stupid thing backI could care less what their policy is I want my money back and never have to deal with them again
Regards,
*** ***

Transaction DetailsRefund (Unique Transaction ID # ***)See related ***Original Authorization Date Type Status Details Gross Fee Net Dec 27, 2015Authorization From *** *** Completed Details$USD $USD $USD Related Transactions Date Type Status Details Gross Fee Net Dec 27, 2015Website Payments Pro API Solution RefundedYou have refunded this payment in full.You have refunded this payment in full. Details$USD -$USD $USD Dec 31, 2015Refund Completed ...-$USD $USD -$USD Total Funds Captured: $USD Sent to:*** *** Total amount:-$USDFee amount:$USDNet amount:-$USDDate:Dec 31, 2015Time:05:46:PSTStatus:CompletedSubject:You have sent $USD to *** *** with ***

Dear customer *** ***,You was already refunded for $and your money will be available in your *** account it 2-days.You pay $+you use 15% off with our sale code ''***'' and you it was no tax charge.Thank you for shopping with usHOB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have received the package today and this shaver is in working condition
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I have spoken with the USPS Wilson, NC Main Location and have been informed that the driver has no recollection of where the package was left due to the length in time that has passedThe USPS also dents being at fault since the company agreed to not ship the item per my request back on 6/9/when they also agreed to expedite a refund. This was told to every representative that I have spoken with in the last monthI also in formated the "Manager" that I spoke with on yesterday of this and I also informed him that I spoke with a previous representative back sometime around 7/or 7/and made that representative aware of this as wellThat same representative stated that they had also spoken with the USPS *** Main location. This would have obviously never been an issue had the company done what they agreed to do initiallyThe package would not be lost or stolen and I would have my money backIt seems as though they refuse to admit their wrong doing despite their own notations in the own system regarding this order.I've sent emails...which I have record of also, made mutiple calls, all to no availThis needs to end asap!
Regards,
*** ***

Dear customer.,After you opened claim with your *** card, we are not able to refund youPlease contact you bank to verify information. Thank youHOB