House of Beauty IV, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is
received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
II still have not received my refund They told me that I could receive my refund on July 3rd, but by me reporting them to the Revdex.com I would have to drop my complaint or keep my complaint and it would take an additional days to receive my refund The phone number on there website is not the number they answer, the one on instagram they do which is ###-###-####
Regards,
*** ***

Dear *** *** we don't understand your complaint.you ordered on May 26th we shipped your package out on May 27th you received it on May 30th.what is wrong with that.if you have any more questions please call us thank you HOBWorld.com

[To assist us in bringing this matter to a close, you must give us a reason why you
are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The weight claim is an absolute lieThe packing slip placed in the box has the message "owe" next to the item that was not included
Regards,
*** ***

*** ***
*** ** *** *** ***
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*** ***Money was send already to this customer by the check #***Ship to *** ***
*** *** *** ***
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*** *** ** ***
** *** ***
***And the customer will receive it in week.Thank you

Dear customer.,You was already refunded Refund: Refund Transaction ID***for 57.16 Thank you HOB

Dear customer.,We are waiting for refund from the ***It is not our fault that *** delay the shipment ( we ship it properly ), as you can see it by the tracking number(***)As soon as *** will refund us we will be able to refund you. Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear customer , *** ***If you cant find refund by your self you need to call to the bank with your refund transaction ID and resolve this problem with your bank.Refund: Refund Transaction ID***for 31.96Thank you for shopping with usHOB

Hello dear customer *** ***We was trying to refund you couple of times but it was failAnd we already send you a check # ***It was send 9/25/15You going to receive it in couple daysThank You for shopping with usHOB

Dear customer.,We apologize for your inconvenience but you was already refunded on the Wed Jan 05:27:2017and your Refund: Refund Transaction *** 4.20Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. It is regretful that it took so long to get this resolvedI would have otherwise purchased more products from House of Beauty.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Sandra, Your order was refunded for $Money will be available on your bank account in 2-business daysRefund: Refund Transaction ID***for Thank you for shopping with us HOB

Hello dear customer, *** ***We are apologizing for the lateness of your refund Today you was refunded for *** Freeflow Volumizing Brush D41 Your refund was $14.35Because you was using discount coupon( sale10)Your money going to be available on your account 3-business
daysThank you

Hello dear costumer*** ***,We are apologizing for the lateness of your check. We send it to you already Your check # ***You going to receive it on the beginning of the next weekThank you for shopping with us.HOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Per my Lawyer could you please state that there will be no restocking fee. We do not what the words mixed up
Regards,
*** ***

Dear * ***with thousands of orders being shipped every day we apologize that yours got delayed actually we had the best shipping record in all our years in business, with our business being double, our not shipped orders are all most non existent.if you don't want the package that's on its
way to you just refuse it and we will refund you when the merchandise returns here,returns do take up to days to process so please be patient thank you for your businessyour package was delivered Thursday, 12/21/at 11:A.M. HOBWorld

Hello dear customer,*** ***We are apologizing for the lateness of your orderWe are refund you already Gross Refund Amount20.85Refund Transaction ID***
You going to receive your money in to business daysThank you for shopping with usHOB

Dear customer.,We apologize for your inconvenience but we can give you refund including 30% restocking feeIf you do not like to pay restocking fee you need to pay for reshippingThank youHOB

Hello Dear *** ***We are apologize for the lateness of your refundWe are sending you a check, #***You will receive within 5-business daysThank youHOB