House of Beauty IV, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have not received a check in the mailThis company told me they would credit my account for over monthsMaybe they are doing the same tactic of telling me there was a check sentWhere is the check? Regards, [redacted]

Dear customer.,We already refund you so please check it with your bank Refund: Refund Transaction [redacted] Thank youHOB

Dear customer.,We check the weight and cameras, you do not missing itemsonly was missing for which you was already refunded Refund: Refund Transaction I [redacted] for Thank youHOB

From: [redacted] ***< [redacted] @ [redacted] >Date: Tue, May 3, at 1:PMSubject: [redacted] # [redacted] To: " [redacted] " < [redacted] >Hello, I wanted to tell you HOB refunded my monies Saturday So I am done with the companyI responded to your email on Friday, the funds came in on Saturday.Thanks because they were not responding to me until I filed this complaint.Thanks,***,Sent from my ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Like I said, I'm not giving anymore money to you when you guys can't even pick up your phones to handle your customersYou are a joke of a "company" Regards, [redacted]

Dear [redacted] your order # [redacted] after a lot of calls and voicemail's was full refunded because we don`t receive any response please check you bank account information .Thank you

Tell us why here...Dear [redacted] your order was shipped to [redacted] Store - % [redacted] Mountain View CA [redacted] they received it and since they are in the shipping business did not call us and inform us that your package was damaged, you picked it up and then send us pictured of a box that looks like a truck ran over it ,so you want us to believe that [redacted] RECEIVED A BOX THAT WAS WET, DAMAGED EXPIRED AND ANTS ON TOP and said nothing to you,just gave you your squashed box and you said ok ill take it, if you would like to tell us the truth how you ended up with this, we will work something out for you until then sorry HOBWorld this was the answer to [redacted] about weeks ago since then he e mailed us again so we decided that he really wants a free bottle so we shipped him another bottle of lotion which he should be receiving this weekHouse of Beauty

Dear customer, [redacted] We are apologizing for this inconvenience but you was already refunded The [redacted] Transaction Confirmation page displays the details of [redacted] transactions. The page displays the result obtained from [redacted] .Transaction... ID [redacted] Parent Transaction ID [redacted] Payer E-mail [redacted] @dcc. [redacted] .comFirst Name [redacted] Last Name [redacted] StreetCityCountryGross Amount-88.45Fee AmountSettle AmountTax Amount0.00Payment StatusCompletedPayment TypeinstantPending ReasonNoneSeller ProtectionIneligiblePayment DateThu May 26 09:22:59 2016

Dear customer.,We can give you 5$ more off, because it's just spoiled not the top of the jar and only thing that you need to do is to wash it outThe product is still fullThank youHOB

Dear customerYour package was not an express shipmentIt was shipped properly, processed on time and delivered on time Thank youHOBWorld.com

Dear customer [redacted] , We are apologize for this inconvenience and we will ship it out to you today so you will receive it in couple days.Thank you for shopping with us HOB

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please send me the call tag, so I may mail back the product Regards, [redacted]

Dear [redacted] ..We sincerely apologize for the issues with your orderhowever,1) firstly, you were credited for the missing item of [redacted] tonic;2) Secondly, to compensate you for the missing item in your gift set, we have send you additional bottle at no additional cost3) The can was dented on the outside, but there was no loss of the liquid, it was just an exterior dent.Thant youHOB

Hello Dear customer, [redacted] ,We are apologizing for the lateness of your refundWe fund your package We are going to send you check todayYour check # ***It's going to be delivered to you in to business daysThank youHOB

I've atrached the proof of the refundThe order was refunded for the full amount

Dear customer.,You was refundedPlease check it with your bankRefund: Refund Transaction ID [redacted] for 38.91Thank youHOB

Dear customer.,You was already refundedRefund: Refund Transaction ID [redacted] for 86.30Please get in touch with your bank.Thank youHOB

Dear customer.,Please check your bank account one more timeRefund: Refund Transaction ID [redacted] for 4.76Refund: Refund Transaction ID [redacted] for 1.14Refund: Refund Transaction ID [redacted] for 2.95Thank youHOB

From: [redacted] < [redacted] @***.com>Date: Sun, Jun 19, at 1:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: Revdex.com Have not been resolved I still would like this to be open I have not received any kind of refund from them

Dear customer.,You was refunded for both mirrors a long time agoPlease check your bank statement .Thank youHOB