House of Beauty IV, Inc.

Dear customer.,We do not giving money back for the wig or hairPlease read the policyIf you would like to do exchange you need to answer you phonehttp://www.houseofbeautyworld.com/returnpolicy.htmlThank youHOB

Hello Dear customer, [redacted] We are apologizing for the lateness of your refundWe are going to send you check todayYour check # ***It's going to be delivered to you in to business daysThank youHOB

Dear customer.,We reship you the new product and your tracking # ***If something will be wrong please contact us immediately not after months. Thank youHOB

Dear customer.,We send you what you ordered And as we told you over the phone if you do not like the product you can return the it, but it will be 30% restocking fee.Thank youHOB

Dear customer.,You was already refunded Refund: Refund Transaction ID***for 7.16Thank youHOB

Dear customer.,This is our policyWe can only do exchangePlease visit our web site and read the policy ***Thank you

Dear customer,*** ***We are apologize for this inconvenience but we send you a Call tag already so you can send it back to us with no charge for you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I have received the package scared to send it back cause I order it from ***.com I guess I'm stuck with 2'gallons of pedi soakI will never use House of Beauty again they have some of the nonprofessional people working thereYou never can talk to a person on the phoneI suceess this company to be put on high alert as a fraudulent companyThanks to the Revdex.com for handling this situation and getting it resolved quickly and very professionally
Regards,
*** ***

Dear customer * ***,We are apologizing for this inconvenience about the orders HOB-*** and HOB-*** and we refund you already so you will receive your money in to 7 business days

Dear customer, *** ***Your order was canceled and your money was refunded already. Refund Transaction ID***1Dfor 40.19If you have any more questions please contact your bank.Thank you for shopping with usHOB

Dear *** ***,We apologize for any inconvenience you have gone thought but first of all days from your purchase we can handle any problem that you were issuing, we received your 1st email on May 9th which passes the mark even day mark period of us doing anything for you when you
purchased it in Jan 5, with that said this means that this problem was a manufacturer issue which all means we would of provided you with there number so that they can handle this matter, second when we received your return it was in poor condition without its original box it was used just put in a *** box without no order invoice or anything that in order to find out that it belonged to you we had to look in our system by your postal code cause we didn't know who it belong to, so you know our company didn't send you this item like this so that is the reason why you where not issue your refund because of the way we received your return, you go on here and say that our customer service is poorly but did you not see the emails that we responded back to you stating the condition of the item? so as of now your order was reviewed by the owner of the company and this is unacceptable how you send us this item back and all we can do is provide you with manufacturers customer service number so you can contact them to see what type of warranty that item has and we are shipping it back to youWe are very sorry that this matter had to be handle like that but next time if you send back an item that you purchase regardless if its damaged or not return it in its condition you purchasethank you

Dear customer,Your order was refundedWe apologize for any inconvenience

I received the check after five monthsThank you Revdex.com for your help in thisI wouldn't recommend House of Beauty to anyone

Dear customer.,We did not received any voicemail or email from youIf you received the wrong product, please provide us with the pictures to [email protected] .Thank youHOB

***,We've checked your order and looks like it was lost by USPSWe've shipped your order again on the February and hope that you've recieved itYour tracking number is ***We apologize for the inconvenience it caused to you.Thank you for your business,House of Beauty

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Dear customer.,We apologize for yous inconvenience and today we send you different product with priority mail, so you will receive it in couple days. Thank youHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Hello dear customer,*** ***Your check was cashed on 10/08/15The check number was ***It was $on this checkAnd it was send on your name.Thank you for shopping with usHOB

Dear customer.,We provide you with tracking numbers and the weight of the packages which is showing that all wigs was delivered to you! If you have problem to receive one of the package PLEASE contact *** *** ***