House of Beauty IV, Inc.

Dear customer.,We have a policy on our web site for over 30 years. When we send you RA# (return authorization number) the policy was included. Please let us know what would you like to do about your return. Thank youHOB

Dear customer.,You was refunded on Thu Jan 5 14:35:46 2017Refund: Refund Transaction [redacted] 67.91Thank youHOB

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The refund was just applied on yesterday. The customer service of this company is awful. I fail to note that I left messages and sent emails for someone to contact me, and they never did. If I had not contacted the Revdex.com, I still wouldn't have received my money back for a purchase that was not even rendered due to the product not being stocked anymore. 
Regards,
[redacted]

Hello dear customer,[redacted]We are apologizing for your missing packageAnd today we are going to reship your product to youThank you for shopping with usHOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I accept the business response, however, I ask that the complaint remains open until I receive the product. 
Regards,
[redacted]

Dear customer.,Please check your email because your return label was send to you today at 9.33amThank youHOB

Dear [redacted]We are apologizing for inconvenienceThe manufacturing have a problem to ship it for us in timeWe going to refund you as soon as possible   Thank you for shopping with HOBHouseOfBeautyWorld Team

Dear customer, [redacted] You was already refunded back to your [redacted] card Thank you far shopping with us HOBTransaction ID[redacted]Parent Transaction ID[redacted]Payer E-mailFirst Name[redacted]Last Name[redacted]StreetCityCountryGross Amount-97.48Fee AmountSettle AmountTax...

Amount0.00Payment StatusCompletedPayment TypeinstantPending ReasonNoneSeller ProtectionIneligiblePayment DateFri Sep 9 15:02:53 2016

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear customer.,We apologize for your inconvenience but we check the weight of the package and everything was in there. Please provide the copy of your invoice that we send you for more information.Thank youHOB

Dear customer.,You open the claim with [redacted] and was refunded already.Thank youHOB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I need clarification on your comment which states, "We can refund you with 30% restocking fee and the refund will be applied today." Are you mailing this refund to me or are you applying this refund to my credit card?LET ME CLEAR!!!! I never said I did not want to pay reshipping fee. Do not make a false statement, I clearly stated I wanted a refund instead of an exchange or store credit in the amount of the wig only. I did not want an exchange because I did not want to take a chance receiving another wig that smelled like wet dog hair or a wig that did not meet my satisfaction. I do not want a store credit because I will NEVER purchase anything from this company again. As a consumer I have a right to a cash refund. Your policy is not fair to online shoppers I returned the wig in excellent condition. This company overcharges for shipping. I received this wig in a white padded envelope and I paid $13.88 for shipping. I returned the wig in a yellow padded envelope and I paid $3.75. REALLY!!!  I have shopped online in the past and if I returned the product within the certain time frame, and in excellent condition I received a REFUND on my credit card. You cannot force any customer to accept an exchange or a store credit for online purchases. If I lived in ** then I could visit the store to exchange the product because I will have the ability to see the product before I make a purchase. [redacted]
[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I never received any mailing slip from you or anything like that. 
Regards,
[redacted]

Dear customer, [redacted]We are apologize for this inconvenience so today we will send you another one we check it already and its going to be no problem. Thank you for shopping with us HOBCandace D BelmoreCandace D BelmoreCandace D Belmore

Dear customer.,All you need is to take the refund transaction ID and check it with your bank. Refund: Refund Transaction ID[redacted]for 98.85Thank youHOB

Dear customer.,You need to provide us with the pictures of the expiration date.Thank youHOB

Dear customer.,As soon as the item and the box will be in the same (perfect condition) as we send you. You will received a full refund. If the box of the product or product will be damaged, scratched or used it will be no refund. Thank youHOB

From: [redacted]<[redacted]>Date: Tue, May 3, 2016 at 1:51 PMSubject: [redacted] # [redacted]To: "[redacted]" <[redacted]>Hello, I wanted to tell you HOB refunded my monies Saturday.  So I am...

done with the company. I responded to your email on Friday, the funds came in on Saturday.Thanks because they were not responding to me until I filed this complaint.Thanks,[redacted],Sent from my [redacted]