House of Beauty IV, Inc.

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 Complaint: [redacted]
I am rejecting this response because:They still haven't addressed the rude customer service and why they didn't respond to emails or why their customer service number kept ringing making me unable to resolve the issue.  Please also address why I was hung up on 5 times and why I was denied access to speaking with a manager.  These are very shady business practices and horrible customer service.Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:LET ME MAKE THIS CLEAR:  I have the payment on my credit card on [redacted] Sun, Dec.27 .for $41.57I continued to email the compny where is my tracking number, where is my invoice and called and got NO ONE TO ANSWER as the reviews  on the Internet said about  HOUSE of BEAUTY WORLD, INC.I DID NOT AUTHORIZE A REFUND...and why would it be $40.83?I DON'T KNOW WHAT THIS COMPANY IS TRYING TO PULL AS I PAID FOR THEM WHEN I ORDERED THEM.
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Dear customer.,Please provide us with the pictures of the package slip .Thank youHOB

Tell us why here...Dear [redacted] your order was shipped to [redacted] Store - % [redacted] ** Mountain View CA [redacted] they received it and since they are in the shipping business did not call us and inform us that your package was damaged, you picked it up and then send us pictured of a box...

that looks like a truck ran over it ,so you want us to believe that [redacted] RECEIVED A BOX THAT WAS WET, DAMAGED EXPIRED AND ANTS ON TOP and said nothing to you,just gave you your squashed box and you said ok ill take it, if you would like to tell us the truth how you ended up with this, we will work something out for you until then sorry HOBWorld this was the answer to [redacted] about 2 weeks ago since then he e mailed us again so we decided that he really wants a free bottle so we shipped him another bottle of lotion which he should be receiving this weekHouse of Beauty

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Resolved]
 Complaint: [redacted]
I am rejecting this response because: there response means absolutely nothing, especially when that is a screenshot from the time of the response. Second, I have attached an email that I sent to  Saturday, December 26th. I did not expect to speak with anyone on the 25th considering its a holiday. Yet, no one ever responded. Instead, that Monday when I called and no one answered and I receive an email stating that the items had shipped. I wasn't given any time to cancel or modify the order when there is no viable way to contact customer service. There was no timely response or a response at all. The company was dismissive just like they were in their response. Lastly, they even stated after sending a shipping confirmation that any refused or returned packages would be deducted by [an additional] $12.45. It sets the customer up to be placed in a corner. I wouldn't pay $16.00 for a bottle of cocoa butter. Consequently, this is why the company gets the volume of complaints it does especially on Yelp. I will be submitting a complaint to the Federal Trade Commission as well. 
Regards,
[redacted]

Dear customer.,Your package get lost by USPS by the tracking number [redacted]. So we will reship it to you today with different tracking number.Thank youHOB

Dear customer, [redacted]You was already refunded Refund: Refund Transaction ID[redacted]for 52.26Thank you for shopping with usHOB

Problem Description:I already filed a complaint against this business with Revdex.com. They had advised that they would send me a call tag and refund me within working 7-10 business days of when the receive their product. They sent the call tag and I have mailed back their product. It had been more than 7-10 business days and I have yet to receive a refund or any type of communication from the company. I called and left a message and have not received a return call regarding my issue. The link to the previous company is http://[redacted]Desired Outcome:I would like my refund to be issued within the next few business days as I have already mailed back their product.

We've talked to the customer several times and provided him a proof that he was already refunded for the volume difference. We've refunded the customer for $6 after his first request to us. We couldn't refund him for the full amount because he decided to keep items.

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complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The item was not accurately advertised as stated in original complaint.  Photo on website showed complete unit, wand and handle, not wand only, which was what they were actually selling.  I should not have been charged any restocking fee due to deceptive ad.
Regards,
[redacted]

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 Thank you. They refunded my money and I didn’t have to pay to send the product back I didn’t order.   HOUSE OF BEAUTY just sent you a refund Jun 5, 201511:27:27 PDT[redacted] Dear [redacted], HOUSE OF BEAUTY just sent you a partial refund of $3.95 USD for your purchase. If you have any questions about this refund, please contact HOUSE OF BEAUTY. The refund will go to your [redacted] account. To see all the transaction details, please log into your [redacted] account. It may take a few moments for this transaction to appear in your account. Merchant informationHOUSE OF [email protected]://houseofbeautyworld.comNote from merchantNone providedOriginal transaction detailsDescription Unit price Qty AmountPurchase from HOUSE OF BEAUTY $23.80 USD 1 $23.80 USD Insurance:  ----Total:  $23.80 USD  Refund to [redacted] Balance:  $3.95 USD  Sincerely,[redacted]  Help Center | Security CenterThis email was sent by an automated system, so if you reply, nobody will see it. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. [redacted]
 
 
[redacted]

Dear customer,[redacted]We are apologizing for the long waiting of response,we already send you return number you can send it back to us, but the wigs and hair are not refundable so you can exchange or have a store credit with us.Thank youHOB

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wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
The response presented by the business is still concerning though. And this most recently response is indicative of the level of business is conducted. Gary, it would have been nice to accept responsibility and an apology instead of pointing blame at me with the comment " not 6 months after". I had no issues with your company.  As I saw it, you were being supplied with new product at no charge from the Manufacture. So what if I bring this up after six months.  You were not out any product. It would have been helpful if you took my call and communicated to me that you were sending out new product.  Matters like this should not get to this level.  They do because of failure to communicate or lack of empowerment by employees to resolve if you don't want to deal with it.  When a customer calls and asks for you and they have been referred by the Manufacture, a specific person [redacted], and the customer has reference this person, I think it warrants taking the call OR calling back.  Matt spoke highly of you and as if you are on regular communications with each other. Instead you chose not to communicate and place blame on me.If you have product that expired or will expire shortly, you shouldn't ship it.  I order 3 bottles of this product at a time, and I do so when I am down to 1/2 a bottle on my current supply. The 6 month time lag was due to my consumption rate.  If you would have taken my call or called me back - that would have been apart of the discovery process for you. Being that [redacted] has a shelf life, I would think there are simple inventory management practices that can be implemented to prevent my type of issue. Historically - Ordering product from you has been great. Shipment and timely delivery has been great. Pricing is great. How you handled this issue initially,  Horrible. It's not that an issue happened.  All things can happen for a varying reasons in business/customer transactions.It's how you have handled this up to the point where you shipped out new product is what I have the issue with. Thanks for the replacement product, I appreciate your attention to this. [redacted]

Hello Dear customer,[redacted]We been in touch after all this time We are going to send you a call tag.Once the merchandise going to come back to us We will be in touch with you And we are going to resolve this problemThank you for shopping with usHOB

Dear customer, [redacted]We are apologize for this inconvenience we already send you a check# 7541 and you will receive it in 2-3 weeks.Thank you for shopping with usHOB

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reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I have been waiting for a refund on this item that I ordered on June 13th. We are now 7 days into the 10 day window for my complaint and I still have not been refunded. 
Regards,
[redacted]

Hello Dear customer,[redacted]
[redacted]
 Our company House of BeautyAnd you send it to the wrong companyYou send it to the [redacted] companyWe cant refund youBecause we never receive it.You can call them and ask about exchange or refundThank...

you for shopping with usHOB

Dear customer. Your package was not an express shipment. It was shipped properly, processed on time and delivered on time.  Thank you. HOBWorld.com

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you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have not received a check in the mail. This company told me they would credit my account for over 2 months. Maybe they are doing the same tactic of telling me there was a check sent. Where is the check?
Regards,
[redacted]

Hello dear customer,[redacted] Please provide us with with your working phone number  by email [email protected] or by our phone ####-###-####.For you to exchange it going to cost $ 8.95