House of Beauty IV, Inc.

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I am rejecting this response because:  ONLY ONE REFUND WAS RECEIVED FOR ONE BROKEN MIRROR ; THE SECOND BROKEN MIRROR HAS BEEN CONSISTENTLY IGNORED.  WHAT IS WRONG WITH THESE PEOPLE? THEY WOULD RATHER SAVE $3+ & LOSE A GOOD CUSTOMER.  I HAVE PHOTOS OF BOTH MIRRORS.  THIS IS INSANE!!!!!!!!!!!!
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Dear customer [redacted], We are apologizing for this inconvenience but the only way how we can resolve this problem its you need to call to the USPS and make a claim with them, after provide us with the claim #.Thank you for shopping with usHOB

Dear customer.,We did not received any phone call or emails from you about changing your address . You put the wrong address and refusing to pay for the shipping. Our representative was with you on the phone for 30 minutes just arguing about   the reshipping fee. The refund was processed and if...

you still want the product you will need to pay the reshipping fee of $8.95, because this is our policy.Thank youHOB

Dear customer, We apologize for any inconvenience , you have already been refunded for the shipping. thank you

Dear customer,[redacted]You received your product already!Thank youTracking Number: [redacted]deliveredOn TimeExpected Delivery Day: Saturday, December 26, 2015 Product & Tracking InformationPostal Product:First-Class Package ServiceFeatures:USPS Tracking™DATE & TIMESTATUS OF ITEMLOCATIONDecember 26, 2015 , 12:42 pmDelivered, Front Door/Porch CINCINNATI, OH 45212 Your item was delivered at the front door or porch at 12:42 pm on December 26, 2015 in CINCINNATI, OH 45212.December 26, 2015 , 9:54 amOut for DeliveryCINCINNATI, OH 45212 December 26, 2015 , 9:40 amSorting CompleteCINCINNATI, OH 45212 December 26, 2015 , 8:00 amArrived at Post OfficeCINCINNATI, OH 45212 December 24, 2015 , 9:19 pmArrived at USPS Destination FacilityCINCINNATI, OH 45235 December 23, 2015 , 6:47 pmArrived at USPS Origin FacilityPHILADELPHIA, PA 19116 December 23, 2015 , 5:32 pmAccepted at USPS Origin Sort FacilityPHILADELPHIA, PA 19116 December 23, 2015Pre-Shipment Info Sent to USPS

Dear customer,We've checked the pictures you've sent. We've used a tape and buble wrap to protect your products from leaking and damage. The product doesn't look damaged in the pictures and we can't accept your refund request. We can offer you extra 25% off on this item.Regards,House of Beauty

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, the said check from House of Beauty, Inc has not been received.  I will inform you as soon as it is received.Regards,
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Dear customer.,You was refunded. Please check it with your bank. Refund: Refund Transaction ID[redacted]for 38.91Thank youHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I understand and thank you for the refund that you felt was sufficient. I was asking for a full refund due to the fact you charged for shipping and handling on my card. You never told us that you didn't have the product until we contacted you. We would have never found out that you were not able to complete the order due to you not having the product in stock if we had not called you. You were going to try and keep our money and it took you from the date of the original order until 10/30/15 to refund what you wanted to give us. I want the difference to be credited to my card which is $20. The total cost was $68.  Quality customer service is still the order of the day and the business.  Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear customer.,You was already refunded, please check it with your bank. Refund: Refund Transaction ID[redacted]for 64.87Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still have no idea why this has taken so long, but I am glad to have the matter resolved.
Regards,
[redacted]

Dear customer, We know that we send it to you without cellophane but the bottle of the perfume was new and newer used. We are not saying that the box must be new but if perfume will be in the same condition you will receive full refund back.Thank you for shopping with usHOB

Dear customer, [redacted]We are apologize for this inconvenience but we send you Email that this product out of stuck until July and have no response from you so we just give you your money back  and now you need to check it with your bank. Refund: Refund Transaction...

ID[redacted]for 31.90Thank you for shopping with us HOB

Dear customer,We've checked your order and noticed that you ordered 4 bottles of [redacted] Designing Gel 12 oz. All items that were sent were exactly the same as described on the webpage. We've refunded your order for the full amount except shipping cost.[redacted]

Dear customer [redacted] ,We are apologize for your inconvenience but you was already refunded and your money will be available on your vise card in couple days.Refund: Refund Transaction [redacted] 86.51Thank you for shopping with usHOB

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear customer.,Please provide us with the pictures of the product that you received .Thank you

Dear customer [redacted], We are apologize for this inconvenience and we will ship it out to you today so you will receive it in couple days.Thank you for shopping with us HOB

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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
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