House of Beauty IV, Inc.

From: [redacted]<[redacted].com>Date: Sun, Jun 19, 2016 at 1:55 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: Revdex.com <[email protected]>Have not been resolved I still would like this to be open I have not received any kind of refund from them

Dear customer.,We apologize for you inconvenience it was an error in our system so we send you a return label so you can send the package back to us with no extra charge.Thank you HOB

Hello dear customer[redacted]We are apologizing about our mistake and we already refund you for the wrong item that was send to you.Refund: Refund Transaction ID [redacted] for 5.95Thank you for shopping with usHOB

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your...

complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]
I reject this cause I was yet speak with manger or supervisor and all they kept doin is pushin on phone with CustomerCare repi feelings though I needed talk to a person in charge no one coulda explain problem how someone send me wrong item and scratch out the order # and still send order to me like nothing ain't happen

Dear customer.,We check the weight and everything was send to you. But because we respecting our customer we apply the refund for 1 pc back to your account Refund: Refund Transaction ID[redacted]for 5.96Thank youHOB

Dear customer.,The order was send in a perfect condition and in time. Your item was delivered in or at the mailbox at 2:16 pm on January 11, 2018 in VIRGINIA BEACH, VA [redacted]. Ship to[redacted]Virginia Beach VA [redacted]US United States[redacted]

Here is proof of the emails back and fourth after I sent them the picture of my invoice/receipt was when I made...

the phone call and spoke with someone who pulled my email up and said that I should hear from someone or them about the item within 48 hours. Then the last email they claim they just received the photo of my receipt which is not true. Now their saying they didn't get a call or email. All lies
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason...

is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I feel as though this company has no intentions on ever refunding my money as if they did they would have done so, long before now as the promised they would in the initial complaint. I will not accept this response until refund is received because I refuse to have to open and file a thrid complaint over something that should have long been resolved. If you  provide someone with a check number and a time frame for receipt, you would have already taken care of sending the refund. It is my belief that this too will not happen as it didn't the last time. 
Regards,
[redacted]

Dear customer,[redacted]Please contact your [redacted] card and give them your refund transaction ID  Refund: Refund Transaction ID[redacted]for 52.26Thank you for shopping with usHOB

Dear customer.,You was missing only 2 eye shadow, not three. And the refund was applied for 2 missing itemsRefund: Refund Transaction ID [redacted] for 4.76Refund: Refund Transaction ID [redacted] for 1.14Thank youHOB

Hello dear customer,[redacted]HOB-[redacted]We are apologizing for  misunderstandingWe are going to send you your check todayCheck # [redacted]Your clipper and trimmer was not rusted and usedIt was just clipper oil.Thank you for shopping with us.HOB

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: this is ridiculous. I don't see that anywhere. And just because you "requested" it doesn't mean they will refund you. Besides, I have not spoken to you up to this point because you intentionally avoided my calls. Again, my call with [redacted] had specific data points showing you missed the cutoff and that you were liable. Further, I don't have your product. It's back in your hands. I shouldn't have to wait for your business to square up an operations issue before I'm given a refund. You have to realize this is not how you do business.At any rate, thank goodness I bought this through [redacted]. They investigated and ruled in my favor and provided me a refund. [redacted], my request is you consider my complaint and move forward based on Revdex.com practices/policies. I would like to warn consumers about this business, however. I would like to point out this business:1. Didn't deliver on time after I was guaranteed overnight delivery.2. Did not want to be held accountable for their error in delivery.3. Kept my money after I returned the product to sender.4. Is non-responsive and Avoided calls and email communication with me for weeks.5. ONLY responded after I escalated this with you. 5. Unethically posed as a different person to avoid my complaint. 6. In the same call, lied about the "accounting department" being closed ...another attempt to avoid the refund7. Still insists on not refunding me because it needs to sort out it's operations...or until they do that (meanwhile they have the product)Regards,[redacted]

Dear customer.,We apologize for your inconvenience, but there is nothing wrong with the merchandise. It was wrapped in a protective plastic which  become dirty because it is contain WAX. The only thing that you need to do is wash out the plastic with warm water.Thank youHOB

Hello Dear customer,[redacted],We are apologizing for the lateness of your refundWe fund your package We are going to send you check todayYour check # [redacted]It's going to be delivered to you in 5 to 7 business daysThank youHOB

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: They do not answer the phone nor do they return phone calls and they did not ship the following day which would of reached me the desired day. Instead it shipped 2 days after in the evening which caused me to not receive my package when desired. I have receoved my package in less time when shipped the day after I placed my order or the same day I ordered. This is not the first time that I have a problem that is problem. I am finished with this company with their incompetence. I am not the only person with these type of complaints, they need new management to solve their customer service issues, if they want to remain in business..
Regards,
[redacted]

Dear customer.,We request the pictures from you 3 months ago and never received them. Please provide us with the pictures so we will quickly resolve your problem Thank youHOB

Dear customer,We are apologizing for your inconvenience but return label was send to your email on 09/29/2016 . Please check your emails.Thank you for shopping with usHOB

Dear customer.,We do not giving money back for the wig or hair. Please read the policy. If you would like to do exchange you need to answer you phone. http://www.houseofbeautyworld.com/returnpolicy.htmlThank youHOB

The check was send to the customer. She wiil receive it in 3-7 business days. Check #[redacted]. The amount of the check is $73.93.Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]