House of Beauty IV, Inc.

[redacted],Your check was sent this week and now it's on the way to you. We'll email you a check number. We apologize for the inconvenience

[To assist us in bringing this matter to a close, you must...

give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I have never received a refund from House of Beauty at all neither have they reached out to me since last year. The last response they sent was in July 2015 when they claimed they made the refund to a [redacted] account. That was untrue because I never made my purchase by [redacted] - I made the purchase from my debit card. Someone should take a look at reviews online about this company. There are hundreds of messages and complaints about the same kind of conduct over the years. I just wished I had looked at the reviews before I made the purchase. Please find a way to stop them from taking advantage of consumers.
Regards,
[redacted]

[redacted] [redacted] [redacted]...

[redacted]
 [redacted]
I am rejecting this response because:   I would like for video evidence to be reviewed. I received no conditioner, and only one pack of bobby pins, and no wax in my delivered package. I also have not yet received a refund for the wax as this business continues to state. No refund or refund receipt. They did not send the 3 items mentioned repeatedly and I believe they are not being truthful about weight or video, as these items were not in the box sent.
[redacted]
[redacted]

Hello dear customer,[redacted]We spoke with you on January 5, and you said that you still want your product [redacted] Designs Pure Stretch Jamie Wig in color [redacted]. The manufacture was out of stock this wig on December 16, We just received response from them on January 5 that they...

 have this product,  and we can send it to you this week.Thank you for shopping with usHOB

Dear Tracyewe apologies for delay your order #[redacted] was shipped from our company   [redacted] * Expected Delivery Day: Monday, February 1, 2016if you still do not receive your item please call to USPS you will get full refund from post office after...

confirmation that package was lost Thank you,HOB.

Hello dear customer,[redacted]We was trying to be in touch with you, but you not answering your phone#([redacted]. There is just only one company which making [redacted] Box of 36 and every company making own names for this product. If you want your money...

back you need to send the product  back to us if you never use it or open it! And as soon as we going to received your product we can give you your money back.Thank youHOB

Dear customer, [redacted]We are apologizing for this inconvenience your refund will be $31.96 because the wig cost was $39.95 and you use to have 20%off.

Dear customer.,You was refunded  \Refund: Refund Transaction ID[redacted]for 5.00 Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Dear customer,[redacted]We are apologizing for the lateness of your refundWe are going to send you check todayYour check # [redacted]It's going to be delivered to you in 5 to 7 business daysThank youHOB

Revdex.com:I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is unatisfactory to me.  The business claims to have already sent me the return number so that I am able to send back the item for an exchange but this is completely false. I never received the return number via email [redacted]@[redacted].com  and the business did not even bother to give me the return number  in their response. Furthermore, the business failed to prove that they ever sent my return label. It has been over a month since I contacted this business regarding my request for an exchange. I will never order from this business again and I will do my best to warn people about their MIA customer service.For this problem to be resolved I need the return label or number in order to send this item back from an exchange, please.Regards,
[redacted] [redacted]@[redacted].com

[To assist us in bringing this...

matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 I have not received a refund to my credit card as yet. The return label was sent to  me and I returned the used/rusted product, however I want a full refund to my account before I accept the response. Thank you. 
Regards,
[redacted]

Dear customer.,We apologize for your inconvenience, but the reason why the problem was never resolved is because you refusing to provide us with the pictures.Thank youHOB

Dear customer.,Please check your bank account one more timeRefund: Refund Transaction ID [redacted] for 4.76Refund: Refund Transaction ID [redacted] for 1.14Refund: Refund Transaction ID [redacted] for 2.95Thank youHOB

Dear customer.,You was refunded for both mirrors a long time ago. Please check your bank statement .Thank youHOB

Dear customer.,Your refund was already processed , so please check it with your bank.Refund: Refund Transaction [redacted] 216.00Thank youHOB

Dear customer.,We can give you 5$ more off, because it's just spoiled not the top of the jar and only thing that you need to do is to wash it out. The product is still full. Thank youHOB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello Dear customer, [redacted]We was trying to be in touch with you to help you resolve this problem but we cant find you in the system. Can you call us back or email us.Phone# ###-###-####Email: [email protected] you for shopping with usHOB