House of Beauty IV, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Contingent upon the arrival of the refund check as promised.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I will accept it once you admit that you did not ship out the product on sept 28th as you stated...I have proof it was a month later and that it was not you who refunded my money, it was my bank. If people are going to read this I want them to know the WHOLE truth and you keep mincing words to make it seem like you sent me a free item. You still have my money and lied...so, I will accept when you admit those two things...you did not ship the item for more than a month & only after the Revdex.com contacted you and two, you did not refund my money. Thank you, [redacted] P.s.  All these seemingly "nice" messages you're sending contradict what happened when I spoke to you on the phone. I was flat out called a liar and was hung up on...so I also want it made public that you're only writing these messages in this manner because they are public. 
Regards,
[redacted]

Dear customer.,You was refunded. Refund: Refund Transaction ID[redacted]
Please get in touch with your bank.Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am still dissatisfied that it took almost 2 months to get my refund and that I had to call and write company numerous times before this issue was resolved.  Grateful for final resolution for this issue.
Regards,
[redacted]

Dear customer.,We are apologize for your inconvenience but regarding to the pictures there was no damages with the gift set that we send you.Thank youHOB

Dear customer, [redacted]We are apologizing for this inconvenience your refund will be $31.96 because the wig cost was $39.95 and you use to have 20%off.Transaction ID[redacted]Parent Transaction ID[redacted]Payer E-mail[redacted].[redacted].comFirst Name[redacted]Last...

Name[redacted]StreetCityCountryGross Amount-31.96Fee AmountSettle AmountTax Amount0.00Payment StatusCompletedPayment TypeinstantPending ReasonNoneSeller ProtectionIneligiblePayment DateWed Jun 8 07:38:03 2016

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted]Although , this business claims they did not receive any emails or calls. Attached with this response is proof I tried to contact them. The numbers have their voicemail set up so it is from them. Their emails are also advertised on the website. 
Regards,
[redacted]

Dear customer, [redacted] You need to wait 1 more week and you will receive it soon.Thank you for shopping with us HOB

Dear [redacted] your order #[redacted] after a lot of calls and voicemail's  was full refunded because we don`t receive   any response please check you bank account information .Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]After a lot of calls and voicemail's  our company don`t receive any response from you  and we made a refund .please check you credit card sorry for delay and thank you for your time .HOB

Hello Dear Deniece M BuffaloeWe are apologize for thatBut we have technical problem with your cardAnd we are sending you check.Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear customer one of our customer service employees will be in touch with you today so we can process your refund

Dear customer.,You was refunded Refund: Refund Transaction ID[redacted]5Thank youHOB

Dear customer.,We apologize for your inconvenience but we never receive a call or email from you. Our phone # ###-###-####Please give us a call and inform us about missing item.Thank youHOB

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It shows in my bank account that the refund transaction was done 2/21/2016. Finally!
Regards,
[redacted]

From: <[redacted]@[redacted].com>Date: Sun, Oct 11, 2015 at 12:13 PMSubject: Your Attention Please. Complaint ID [redacted]To: [redacted]@myRevdex.com.orgDear [redacted]: I received this morning an email notification from Revdex.com that my file had been closed due to a lack of response from me.  With all due respect, I just received the reimbursement check on Friday, October 9! (against my email to you dated September 28.)  So the delay is not due to my failure to respond to you.  Further, given all of the back and forth and failure on the part of House of Beauty to timely fulfill its assurances, I do not trust it.  Consequently, I will verify that the check is valid before I deposit it.  If it is not a good check, I would end up paying $35 for the bad transaction, which would only add insult to my injury. As banks are closed tomorrow (Columbus Day Holiday), I will not be able to verify the validity of the bank against which the check is written until Tuesday, October 13.   Regards,[redacted]Apt. [redacted]Washington, DC [redacted]H: ###-###-####C: ###-###-####"Transcend the Ordinary."--

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  While I am happy with the resolution from my stand point.  I am concerned that HOB is still selling the hair labeled as 100% human hair, plus they increased the price, and yet the product is 100% synthetic.  True resolution would be if they relabeled the product as synthetic, and that way the consumer is fully aware of what it is that they are buying.  By continuing to sell it as 100% human hair they are falsely advertising and deceiving the public.
Regards,
[redacted]