House of Beauty

Dear customer,[redacted]
We...

was trying to call you but you hang up all of the time, your package was send to you on January 14 and receive it on January 15
Thank you 
HOB
Tracking Number: [redacted]
delivered
On Time
Expected Delivery Day: Friday, January 15, 2016 
Product & Tracking Information
Postal Product:
Priority Mail 1-Day™
Features:
USPS Tracking™
Up to $100 insurance includedRestrictions ApplyPriority Mail Insurance info icon
DATE & TIME
STATUS OF ITEM
LOCATION
January 15, 2016 , 3:08 pm
Delivered, In/At Mailbox
 
LANSDOWNE, PA [redacted] 
Your item was delivered in or at the mailbox at 3:08 pm on January 15, 2016 in LANSDOWNE, PA [redacted].
January 15, 2016 , 8:41 am
Out for Delivery
LANSDOWNE, PA [redacted] 
January 15, 2016 , 8:31 am
Sorting Complete
LANSDOWNE, PA [redacted] 
January 15, 2016 , 7:31 am
Arrived at Post Office
LANSDOWNE, PA [redacted] 
January 14, 2016 , 9:34 pm
Departed USPS Facility
PHILADELPHIA, PA [redacted] 
January 14, 2016 , 6:54 pm
Arrived at USPS Facility
PHILADELPHIA, PA [redacted] 
January 14, 2016 , 5:39 pm
Accepted at USPS Origin Sort Facility
PHILADELPHIA, PA [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I accept the business response, however, I ask that the complaint remains open until I receive the product. 
Regards,
[redacted]

Dear [redacted].to this date we show no return from you,so please provide me my name is Victor I am in charge of returns and exchanges.just answer my letter and the Revdex.com WILL FORWARD ME YOUR INFORMATION,one I get it and confirm receipt off your package I will ask accounting to process a refund that day.i...

apologize once again but we have no record of your tracking number.talk to you soon Houseofbeautyworld.com

Hello dear costumer[redacted],
We...

are apologizing for the lateness of your check.
 We send it to you already 
Your check # [redacted]
You going to receive it on the beginning of the next weekThank you for shopping with us.
HOB

well first of all we were never rude to you,second of all if you can prove to us that the product that we order every 2 weeks from the manufacturer is expired we will give you a whole case of 12 pcs at no charge.all you have to do is call the manufacturer give them the number that's on the jar and they will tell you exactly when it was made.thank you

Dear [redacted],
We want to apologize for the misunderstanding. We have already shipped out your two wigs. Please except our apology. Thank you so much for your business.
House of Beauty

Dear [redacted].Sorry for the mix up we were assured by the warehouse the your order was shipped.We will check tomorrow morning once again and if it is true that you did not receive your package we will be more than happy to provide you with a refund.please except our apologies.thank you...

Houseofbeautyworld.com
ps if we do refund you tomorrow the money will be in your account in 3-4 working days

dear customer .sorry about the confusion but your order will ship Tuesday 12/16 and should be received this week.thank you for your patience HOBWORLD.COM

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]. we have reviewed the phone conversation with our representative and find no basis for your complaint at no time where they rude to you and raise their voice they followed procedure.at no time "I am not dealing with this"was ever said to you.yes you where told politely that you are getting...

a refund and the money will be available from your bank in 3-4 business day.we tried to e mail you the conformation of your refund but it came back to us.we appologise for the mix up and the fact that you did not receive your order. again your funds will be available in 3-4 business days.thank you

dear customer.the balance of your refund will be processed tomorrow and will be available in 3-4 working days.Have a great holiday HOBworld.com

Do not order online! I placed an order for a wig online. I chose standard shipping, which meant I should have RECEIVED the package within 7 days. Nine days later, and I never got a shipping confirmation. I emailed several times to cancel the order- No reply. I called several times and they never picked up. Finally, when I called, a woman answered. I told her my order number and she put me on hold, then hung up. I called several more times. She continually hung up on me.
I called my credit card company to dispute the payment. They said that they would contact HOB to dispute it. Interesting that an hour later, I got a shipping confirmation. Very poor customer service. Now, when I finally do receive the item, I want to return it. I'm afraid to even try to go through that process.

[redacted] dear customer your order shipped the next day tracking number provided.if claim you did not receive order we will check with [redacted] and need be re ship you tomorrow.thank you houseofbeautyworld.com

[redacted] They will charge your credit or debit card, won't deliver anything, won't answer emails, and all phone calls go straight to voicemail. I had to contact my bank to file a dispute and get my money back. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted].we received you fax thank you.Now according to your bank statement on 7/17 you made a purchase $21.85 on 7/22 we refunded you $7.95 on 8/01 another refund for $13.90.now on 8/13 your bank not us did something that we had nothing to do with.We suggest to contact your back because that's not us Thank you Houseofbeautyworld.com

Dear Customer.We have checked into your complaint,and found that your order was shipped out to you but never made it.it was shipped from our [redacted] warehouse but got lost when it got to [redacted].unfortunatly we were not aware of this.we apologize for the slip up.we value your business as a...

customer and feel bad that we let you down.at this point in time please provide us with your credit card information,one of our representatives was already in touch with you.unfortunatly we only have 30 days to refund thru [redacted] and its been longer than that.as far as being compensated for your time we will pass on that.we spend countless hours and man power to make sure all customers are happy and we do not add that to the price of our merchandise.please except our sincere apology Houseofbeautyworld.com

Dear [redacted].we received your complaint.you purchased 5 little jars of [redacted] comb.one of our best selling items.every month we sell over 1000 pcs of this item.this item in no shape or form is defective.if you do not want the product please send it back to us and we will be more than happy to refund you...

for the product.you do not need an RA NUMBER.ALSO YOU HAVE THIS PRODUCT NOW IN YOUR POSSESION FOR MORE THAN 17 DAYS PLEASE MAKE SURE ITS IN PERFECT CONDITION AND NOT USED.ONCE WE RECEIVE THE RETURN WE WILL PROCESS YOUR REFUND WHICH NORMALLY TAKE ABOUT 10 WORKING DAY.THANK YOU hOUSEOFBEAUTYWORLD.COM

dear [redacted].Refund: Refund Transaction ID [redacted] for 60.12 we apologize for your not receiving your merchandise on time you been a great customer,we have moved our warehouse and experienced some problems especialy with our phone system.your purchaser have been refunded back to your credit card and we will give you 1 wig free worth $20.00 if you choose to order from us again.we are back to shipping on time and we thank you for your past business Houseofbeautyworld.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The only reason they finally refunded the money was because I told them I opened another claim against them with the Revdex.com and I opened a claim with another federal consumer agency as well. Nonetheless, I do FINALLY have my money back after 4 months of fighting. 
Thank you! 
Regards,
[redacted]