House of Beauty

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before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
DUE TO THE FACT I RECEIVED MY PACKAGE OVER THE WEEKEND. Thank you for looking into this for me. Much appreciated : )
Regards,
[redacted]

December 24, 2014 , 9:35 am
Out for Delivery
LAUREL, MD [redacted]
December 24, 2014 , 9:25 am
Sorting Complete
LAUREL, MD [redacted]
December 24, 2014 , 8:59 am
Arrived at Post Office
LAUREL, MD [redacted]
December 24, 2014 , 6:44 am
Arrived at USPS Facility
CAPITOL HEIGHTS, MD [redacted]
December 22,...

2014 , 12:35 am
Departed USPS Facility
CHARLOTTE, NC [redacted]
December 21, 2014 , 9:57 pm
Arrived at USPS Facility
CHARLOTTE, NC [redacted]
December 16, 2014
Pre-Shipment Info Sent to USPS
DEAR customer we procced and shipped your package out on the 16th of December now how long the post office takes and why it took so long we have no control over ,we are glad you received your package the day before Christmas.thank you HOBWorld.com

I accept House of Beauty World's refund.

I have tried on multiple occasions to call this company and each time their customer service is closed even in the middle of the day. I have left my contacts on their voicemail no one has returned my calls. I have tried to return my items since they left things out of my order yet Housed Beauty World still charged me for them. I want to return the items and have my money refunded but no one will answer. I feel as if I paid for these items only receiving half and they just took off with my money. Never again will I ever buy one item from them. I am highly upset and the stores I called say they are not the same company. I need my problem resolved and my money back.

dear [redacted].tommorow is Thursday you will receive a shipping label from us inside your e mail please print up the label and send back the package to us once we receive the package it will take 10-14 days to process and refund your credit card please follow up with us in 2 weeks.no restocking fee...

will be applied.Houseofbeautyworld.com

[redacted]...

[redacted]
 Thank you. They refunded my money and I didn’t have to pay to send the product back I didn’t order.   HOUSE OF BEAUTY just sent you a refund Jun 5, 201511:27:27 PDT[redacted] Dear [redacted], HOUSE OF BEAUTY just sent you a partial refund of $3.95 USD for your purchase. If you have any questions about this refund, please contact HOUSE OF BEAUTY. The refund will go to your [redacted] account. To see all the transaction details, please log into your [redacted] account. It may take a few moments for this transaction to appear in your account. Merchant informationHOUSE OF [email protected]://houseofbeautyworld.comNote from merchantNone providedOriginal transaction detailsDescription Unit price Qty AmountPurchase from HOUSE OF BEAUTY $23.80 USD 1 $23.80 USD Insurance:  ----Total:  $23.80 USD  Refund to [redacted] Balance:  $3.95 USD  Sincerely,[redacted]  Help Center | Security CenterThis email was sent by an automated system, so if you reply, nobody will see it. To get in touch with us, log in to your account and click "Contact Us" at the bottom of any page. [redacted]
 
 
[redacted]

Dear,[redacted]
We are apologize for our mistakeFor some reason your order was newer shied
And we going to refund your money to your account by 04/24  
id="yiv1640318746yui_3_16_0_1_1429215713944_68557">
Sincerely,House of Beauty, Inc.

Hello dear customer [redacted]
We was trying to refund you couple of times but it was fail
And we already send you a check # [redacted]
It was send 9/25/15
You going to receive it in couple days
Thank You for shopping with us
HOB

Hello dear customer,[redacted] 255);">We spoke with you on January 5, and you said that you still want your product [redacted] Designs Pure Stretch Jamie Wig in color [redacted]. The manufacture was out of stock this wig on December 16, We just received response from them on January 5 that they  have this product,  and we can send it to you this week.
Thank you for shopping with us
HOB

[redacted],
Your check was sent this week and now it's on the way to you. We'll email you a check number. 
We apologize for the inconvenience

Scheduled Delivery: Jan 03, 2015
Shipped to: SANTA BARBARA, CA, US
Service Type: [redacted] SUREPOST
Signed by:
Delivered to: SANTA BARBARA, CA, US
Date Delivered: Jan 02, 2015
your scheduled delivery is January 3rd thank you so much for your patience during these incredibly busy time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have spoken with the USPS Wilson, NC Main Location and have been informed that the driver has no recollection of where the package was left due to the length in time that has passed. The USPS also dents being at fault since the company agreed to not ship the item per my request back on 6/9/15 when they also agreed  to expedite a refund. 
This was told to every representative that I have spoken with in the last month. I also in formated the "Manager" that I spoke with on yesterday of this and I also informed him that I spoke with a previous representative back sometime around 7/11 or 7/15 and made that representative aware of this as well. That same representative stated that they had also spoken with the USPS [redacted] Main location. 
This would have obviously  never been an issue had the company done what they agreed to do initially. The package would not be lost or stolen and I would have my money back. It seems as though they refuse to admit their wrong doing despite their own notations in the own system regarding this order.
I've sent emails...which I have record of also, made mutiple calls, all to no avail. This needs to end asap!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have talked to Tameka at HOB & she informed me that I will not be refunded the money for all tubs. I explained to her that the tubs she sent seemed like they were expired/old(we tested 3 out of the 5 tubs purchased). I then called Olivia at [redacted](they make the product) & she informed me that they had never sold their product to HOB.  I believe that HOB sold us old/expired product & that is not what I paid for. They need to refund me the money for all 5 tubs plain & simple. It is fraud to sell a product that 1) is old , 2) doesn't perform the way it should & 3)they don't have permission from that company to sell it.  And I should not get the run around(no one answers or returns calls & I am unable to leave messages due to all voicemails being FULL!) just for a simple refund. 
Regards,
[redacted]

Dear., Rebecca we are apologize for the lateness  of your shipping
we are waiting for manufacturer
Your shipping going to be received 04.23
size="2">
Sincerely,House of Beauty, Inc.

Dear [redacted].sorry for miscommunication but we show no return comming back from you.we will once again look thru our records and make sure.unfortunatly wigs can only be exchanged and not refunded.we will be in touch with you today as to what we found.and will make sure that once we confirmed your...

return we will send out another wig asap.thank you Houseofbeautyworld

dear customer.you were send an e mail informing you as to where you live to ship to you will cost us over $20.00 we asked you to split the cost of shipping with us because unfortunately our profit on this transaction is only $5.00.you said you will not pay so we refunded the money back to your Visa...

card and the funds will be available on Wednesday.thank you HOB.COM

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
There is no apology from HB. It is rude for a customer service representatives to hang up on a customer because I asked for a refund for item I did not receive. Next they only provided  half of the tracking information. HB received the items back their warehouse a long time ago, yet they still refused to refund the money. Luckily I purchased the items tthrough [redacted] and [redacted] refunded my money. [redacted] will collect the funds from HB. I want other consumers to avoid this experience. It should never be a companies policy to hang up on its customers.
Regards,
[redacted]

dear customer we are sorry for the mix up but your purchase was refunded back to your [redacted] account and you have full refund from us.we were moving one of our warehouses at the begining of the month to a bigger place and some orders could not get shipped out, very few, yours was one of them again...

our apologies Houseofbeautyworld.com

dear customer.you placed an order for 4pcs 4oz shampoo.that item was discontinued by the company so instead we send you exactly the same products in 13 oz bottle so you received almost double what you paid for.you did not place an order for 13oz bottles.please check the confirmation of your order...

you will see 4 oz not 13oz.the soaps we send you 3 not 2 as you claim.thank you Houseofbeautyworld.com
Name Code Qty Unit Price Options
Shea Moisture Raw Shea Butter Moisture Retention Shampoo 4oz

Dear., [redacted] Your order was received  03/23
we are apologize
Sincerely,
id="yiv1640318746yui_3_16_0_1_1429215713944_68558" size="2">House of Beauty, Inc