At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted] , however my complaint has NOT been resolved because: In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] ***We apologize for [redacted] unsatisfactory experience with Hoverboard 360.The customer has already sent the board back, and provided us with the tracking number [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved by contacting our credit card company and disputing the chargeThe company never contacted me after numerous triesI received a generic email that my order was cancelled after wks of disputing with my credit card company (By clicking "OK", your complaint will be closed as Resolved.)Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent the information needed back to the company The business Replied with an address to return the product but without information on resolution of refund, replacement or repair Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the product.I have asked the business for clarification on what the plan of action is along with shipping resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Hi, The customer placed the order on 12/ [redacted] and due to [redacted] delays and customs hold we were able to deliver the board to them on 12/**Best Regards, Customer ServiceHoverboard-
I order a hoverboard on and was promised delivery in days I did not receive and have still not received my product, I contact the company via their non line and attepted to reach customer service for weeks and the phone continues to Pkace you on a hold after hours I have up So I contact the company via email I received a response which was inaccurate , I brought this to their attention and to date still have no resolution and I've asked the company to call me several times and NO ONE HAS It's - still no product and company continues to give me the run around and has yet to make this problem right !!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My problem with sending it back for a return is that I will NOT get my money backI have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is takenIt took me over months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire months it was to be deliveredI do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted themThen I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company [redacted] page and other resources on that are giving input about Hoverboard360.com I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handledFortunately I was not like lots who never received theirs or if they did it was damaged In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I received an email this morning about the recall of the hoverboardboardsRather than giving people a store credit to their overpriced, poor quality clothing line they need to be refund people their money and keeping the shipping costs of the defective itemsI am interested to see if there will be a class action suit for thisI would like a refundI am a single parent and worked very hard to buy this board for my childShe can't wear any of the clothes on the site so the store credit is pointless and a scam
[redacted] board was delivered to us on February ***. Her board will be refunded minus a 15% restocking fee in the next 2-3 business days as per our terms and conditions.
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard We had approved [redacted] 's return by email on January **We have not yet received the boards back and [redacted] has not yet advised us of tracking information for the return of the boards to us Once we receive the boards back we will process [redacted] 's refund in line with our returns policy as states on our website Regards HoverboardCustomer Service
[redacted] [redacted] Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] . or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted] ***. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard [redacted] has processed a chargeback via Paypal and we have agreed to the refund once MsHayden returns the board to usRegardsHoverboardCustomer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The return this company offered was for me to pay the shipping costs and a 15% restocking fee That is unacceptable when they didn't honor their day shipping I immediately responded to their email and haven't heard back from them Research this company online and view all the other similar complaints from other duped consumers I really can't trust that they would reimburse me when they won't answer their phone or return calls And their email responses are always delayed by weeks and up to a month I believe consumers eventually just give up out of frustration I would rate this company a zero for customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company did respond via Email, after I opened my complaint w/ the Revdex.comThe Email stated to Email returns, which I didThe returns Email stated to attach pictures of the board and fill out an attached form, which I didWhen I sent those back to them, I had to request an address to return the board, as none was providedThen on 03/ [redacted] I received an Email response stating thank you, a return address will be provided shortyI Emailed them daily after that requesting an address and on 03/ [redacted] I received the Email w/ the return addressI have now shipped my hoverboard back, however, they have not repaired or exchanged it yetI would like to wait to close the claim until the issue is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They asked for a picture of the item in the box and a return form filled out and a picture sent of the form I complied with their request I have yet to hear from them again I am still waiting for a return autorization number The days that they list on their website to accept returns has passed because they failed to return my requests for an authorization number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business supplied me with a return address on after requesting this information since However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain percent of the cost of the item to re-stock itThis business sent me the incorrect item AND I ordered it with 2-day shipping on and I immediately contacted them to advise it was not the product I ordered and wanted to return itI cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a percent restocking fee when they business is completely at faultI am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deductedIt is in perfect condition In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You also received a copy of their email about shipping back to repair/replace boardIt took me a month to get them to send that email and they disregarded my request to return the board - because they would not even take a phone call or answer any emailsBecause of this I had to purchase another board for my child from a different company (since it was a SANTA gift) I could not explain that the company would not fix the board...I requested to refund the board plus shipping costsThey would NEVER respond until I reported them to Revdex.com> Thenthey responded that to send pics of board with issuesit would take days to hear backThey finally sent a generic email that said to send board back to a random company address and they would repair/replace boardThe name and address of place to ship board was not even company I purchased it form and they are making me pay for shipping for a board that I received defectiveI told them I wanted a refundNO responseThen I told them they win because I know that I have no recourse so what do I do to at least have them pay for shipping to fix a board that showed up defective, and they never responded again I would love any suggestions you have but apparently they can do whatever they want and take peoples money and we truly have no recourseThey might get a "slap on the hand" which will do nothing to them and I am out $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted] , however my complaint has NOT been resolved because: In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
To whom it may concern, The refund was already processed in our system on Regards Customer Service
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] ***We apologize for [redacted] unsatisfactory experience with Hoverboard 360.The customer has already sent the board back, and provided us with the tracking number [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved by contacting our credit card company and disputing the chargeThe company never contacted me after numerous triesI received a generic email that my order was cancelled after wks of disputing with my credit card company (By clicking "OK", your complaint will be closed as Resolved.)Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have sent the information needed back to the company The business Replied with an address to return the product but without information on resolution of refund, replacement or repair Since the product arrived broken, not sure why the company would not send a replacement or at most an RMA since shipping was paid durning order of the product.I have asked the business for clarification on what the plan of action is along with shipping resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] Hi, The customer placed the order on 12/ [redacted] and due to [redacted] delays and customs hold we were able to deliver the board to them on 12/**Best Regards, Customer ServiceHoverboard-
We have received [redacted] 's board on February ***. A refund will be issued in the next 2-3 business days.
I order a hoverboard on and was promised delivery in days I did not receive and have still not received my product, I contact the company via their non line and attepted to reach customer service for weeks and the phone continues to Pkace you on a hold after hours I have up So I contact the company via email I received a response which was inaccurate , I brought this to their attention and to date still have no resolution and I've asked the company to call me several times and NO ONE HAS It's - still no product and company continues to give me the run around and has yet to make this problem right !!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: My problem with sending it back for a return is that I will NOT get my money backI have been following people on the company [redacted] page and several, several people haven't even gotten their boards and their money is takenIt took me over months to get the board but my money was taken out of my account the day of the purchase and I got the run around the entire months it was to be deliveredI do not trust the company and the only time I have had the least bit of response from them is IF ya'll have contacted themThen I guess they get scared! But for them to actually follow through with what "their return policy" is I DO NOT think it is so nor do I trust them since the experience I had in the ordering/delivery process and the communication I received! And the others that I have read on the company [redacted] page and other resources on that are giving input about Hoverboard360.com I do not feel comfortable returning to the company when they did not keep their word on delivery and how it was handledFortunately I was not like lots who never received theirs or if they did it was damaged In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
I received an email this morning about the recall of the hoverboardboardsRather than giving people a store credit to their overpriced, poor quality clothing line they need to be refund people their money and keeping the shipping costs of the defective itemsI am interested to see if there will be a class action suit for thisI would like a refundI am a single parent and worked very hard to buy this board for my childShe can't wear any of the clothes on the site so the store credit is pointless and a scam
[redacted] board was delivered to us on February ***. Her board will be refunded minus a 15% restocking fee in the next 2-3 business days as per our terms and conditions.
We are sorry that [redacted] has had an unsatisfactory experience with Hoverboard We had approved [redacted] 's return by email on January **We have not yet received the boards back and [redacted] has not yet advised us of tracking information for the return of the boards to us Once we receive the boards back we will process [redacted] 's refund in line with our returns policy as states on our website Regards HoverboardCustomer Service
[redacted] [redacted] Good Afternoon, If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] . or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to the following address [redacted] ***. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
We are sorry that [redacted] had an unsatisfactory experience with Hoverboard [redacted] has processed a chargeback via Paypal and we have agreed to the refund once MsHayden returns the board to usRegardsHoverboardCustomer Service
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The return this company offered was for me to pay the shipping costs and a 15% restocking fee That is unacceptable when they didn't honor their day shipping I immediately responded to their email and haven't heard back from them Research this company online and view all the other similar complaints from other duped consumers I really can't trust that they would reimburse me when they won't answer their phone or return calls And their email responses are always delayed by weeks and up to a month I believe consumers eventually just give up out of frustration I would rate this company a zero for customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company did respond via Email, after I opened my complaint w/ the Revdex.comThe Email stated to Email returns, which I didThe returns Email stated to attach pictures of the board and fill out an attached form, which I didWhen I sent those back to them, I had to request an address to return the board, as none was providedThen on 03/ [redacted] I received an Email response stating thank you, a return address will be provided shortyI Emailed them daily after that requesting an address and on 03/ [redacted] I received the Email w/ the return addressI have now shipped my hoverboard back, however, they have not repaired or exchanged it yetI would like to wait to close the claim until the issue is resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
At this time, I have been contacted directly by Hoverboard regarding complaint ID [redacted] , however my complaint has NOT been resolved because: They asked for a picture of the item in the box and a return form filled out and a picture sent of the form I complied with their request I have yet to hear from them again I am still waiting for a return autorization number The days that they list on their website to accept returns has passed because they failed to return my requests for an authorization number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business supplied me with a return address on after requesting this information since However they do not disclose to the Revdex.com that they refuse to provide a pre-paid shipping label for me to return it AND they advised me they will retain percent of the cost of the item to re-stock itThis business sent me the incorrect item AND I ordered it with 2-day shipping on and I immediately contacted them to advise it was not the product I ordered and wanted to return itI cannot be held responsible to ship this item back at my expense (approx $75+ due to the weight and in the manner it needs to be returned) and a percent restocking fee when they business is completely at faultI am requesting again a pre-paid return label and a full refund upon the company's receipt of the product with no restocking fee deductedIt is in perfect condition In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] You also received a copy of their email about shipping back to repair/replace boardIt took me a month to get them to send that email and they disregarded my request to return the board - because they would not even take a phone call or answer any emailsBecause of this I had to purchase another board for my child from a different company (since it was a SANTA gift) I could not explain that the company would not fix the board...I requested to refund the board plus shipping costsThey would NEVER respond until I reported them to Revdex.com> Thenthey responded that to send pics of board with issuesit would take days to hear backThey finally sent a generic email that said to send board back to a random company address and they would repair/replace boardThe name and address of place to ship board was not even company I purchased it form and they are making me pay for shipping for a board that I received defectiveI told them I wanted a refundNO responseThen I told them they win because I know that I have no recourse so what do I do to at least have them pay for shipping to fix a board that showed up defective, and they never responded again I would love any suggestions you have but apparently they can do whatever they want and take peoples money and we truly have no recourseThey might get a "slap on the hand" which will do nothing to them and I am out $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***