Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Per *** tracking label *** you received our radios yesterday so they should still be in your processionYou have sent me an emailed shipping label for a non-prepaid return of radiosYou currently have my radios, unless you can prove otherwise with a shipping label, so I will not wait for you to send my radios back to me, just for myself to pay to send only back to youAs you have mentioned, you are only accepting to refund me for unitsAs my complaint stated, I am looking for an exchange or a refund for the units I have sent back to your companyI will not accept another resolutionI will be forced to continue with a claim with Discover unless we can get this taken care of.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have contacted Alesis about getting a refundTheir response is contact B&HB&H responds with contact AlesisAll the while I am out $1,for a product that under performsThis kit was a little over days old when I started having problemsI could understand if I had the kit months that a refund would be denied but days I would even be open to a trade of product at this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased a ALDM10XMK = Alesis DMX Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum HeadsThe purchase is dated December **, B&H has a thirty (30) day return policy time limitThe customer's first after-sale contact is dated March **, We will not issue return authorizationThere will be no refund or store credit-- Henry P***B&H Photo-Video
April *, 2016Revdex.com Complaint #***B&H Web No: ***Thank you for this additional feedback.When we receive the returned item a refund will be issuedWhen we receive from you proof of the return we will make appropriate inquiries with ***Without the package tracking data *** would have given you when you shipped the item back to us, we cannot.-- Henry P***B&H Photo-Video
July *** 2017Revdex.com complaint #***B&H Web No: ***On Apr *** the customer purchased:Olympus Fisheye Tough Lens Pack -B&H # ***Olympus Stylus TOUGH TG-Digital Camera (Red) - B&H # ***Squaretrade RD-DC0349N2A new camera warranty plan - B&H #
***The Squaretrade plan covered the cameraIt did not cover the lens pack nor did we say or suggest or imply otherwiseThe customer's complaint stated, "B&H photo sold a warranty product covering a camera and lense on behalf of Square Trade." He is mistakenAs a courtesy I have emailed Squaretrade on his behalf.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** BH Customer service rep Ken approved RMA for full
refundthank you
January ** 2017Revdex.com complaint #***B&H Web No: ***On January *, under B&H transaction *** the customer purchased the desired *** TV and Garmin accessory.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***On June ***, the customer ordered a *** = Gyration Air Mouse GO Plus with Low-Profile Keyboard B&H # *** *** * ***That is the product which was shippedOur website disclaimed states (emphasis added), "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In our earlier reply we offered the customer the opportunity to return or exchange the product he receivedThat offer is still in effect-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[MrP*** is incorrect, I was not instructed NOT to return the item. Also, one day in the "elements" still ruined the watch because it rained ALL DAY LONG, the box was not secured by B&H. Thank you Revdex.com for taking the time to send my compliant, it obvious that the company doesn't care about their customers. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2016Revdex.com complaint #***B&H Web No: ***, 5/**/16This customer purchased the same products from us in B&H Web No: *** dated 5/**/The units recently sent back to us clearly show signs of use and wear far in excess of what could be expected even from heavy daily
outdoor use for products purchased only two months ago.Despite this, and strictly as a courtesy, we will accept the return of the four (4) units the customer wants to send backReturn authorization *** has been emailed to the customerWhen we have received and processed the return we will issue a refundWe will not exchange the returned items for others.-- Henry P***B&H Photo-Video
November *, 2015Revdex.com complaint #***B&H *** dated 11/**/14The situation is unchangedWe will not issue a refund or store creditI have nothing new to add.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At the time the inch TV was on sale for I wanted to get the smaller inch for that priceAgain, like I stated before, the guy was rude on the phone and basically told me to go pound sandI understand the inch was on sale and that the other sizes were notHowever, you had the inch on sale far cheaper than the inchI would love to have the inch for that price, but I do not have the room to accommodate that sizeFurthermore, I would have been even more ecstatic to get the inch for that price and it would have more than made up for my past trouble with the previous two TVsAgain, with the way those orders were handled and the customer response I got in return was very poor and unsatisfactory
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2017Revdex.com complaint #***B&H Web No: ***We regret this customer's dissatisfactionThe package shipped to us was not delivered to usWe do not have the items he wanted tor returnWe have advised him to file a claim in writing with the ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Doubled charged $+ $1.00, total $2.00 are still pending and they are not expired on my Credit Card yet (in the attachment).Please send me following proof of documents:Proof of my B & H Photo account deletionProof of Doubled $amount deletion (just leave $I should owe)What I upset about B & H Photo is that they TRIED charge on my both Credit Card and Debit CardMy bank Citibank found fraud activity on my Debit Card and blocked itThat's why they could not doubled charge on my Debit CardMy anger is "No apology and rude manner of such company's representatives".*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It wasn't the fact the package was lost....I had to call separate times for you to finally fix the issueI was given a tracking number twice that led to the same "lost" shipment that *** said they never picked up or receivedI believe a refund is warranted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:There was nothing about backorder on the web site at time of my order, I called the customer service after I received email and discover the item is on backorder and anyways you should not take my money before you ready to ship the itemI insist the complaint still in force, please get the order delivered to me ASAP - this may resolve the issueThanks for reply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
October *** 2016Revdex.com complaint #***B&H Web No: ***The customer ordered one AMAPC25EX = Amped Wireless Premium 25' Outdoor WiFi Antenna Cable via our websiteIt is featured on our website at ***The description includes, "N-Type Male to
N-Type Male cable connectors...Connects to: WiFi devices, surge protectors and antennas with N-Type female connectors." There are several clear product photos which illustrate the connectorsI have included one for your considerationit is our policy to pay the customer's return shipping cost (by providing a pre-paid *** return label) when the reason for the return is our error or when a product is defective out-of-the-boxWe do not provide a pre-paid *** return label when the reason for the return is the customer ordered the wrong itemWe decline to reimburse the customer's cost to ship this product back to us-- Henry P***B&H Photo-Video
*** *** ***New York Revdex.com complaint #***B&H Web No: ***If the customer has proof, he's welcome to email it to me - ***At this moment we do not have the returned merchandise and until we do, no refund will be issued.-- Henry P***B&H Photo-Video
April **, 2016Revdex.com Complaint #***B&H customer code ***On 3/**/the customer ordered a Samsung JSeries 40"-Class Full HD Smart LED TV - B&H # *** The price was $On 3/**/we sent the customer return authorization and a pre-paid UPS return labelA refund was
issued 4/*/On 3/30/we entered B&H *** for another of the same TV. On 4/*/we sent the customer return authorization and a pre-paid UPS return labelA refund was issued 4/*/The product the customer wants instead is the Samsung JUSeries 40"-Class 4K Smart LED TV - B&H # ***The current price is $1099.98.-- Henry P***B&H Photo-Video
August **, 2016Revdex.com complaint #***B&H Web No: ***After consulting with our supplier we believe the problem the customer encountered registering his warranty should be resolved by Monday afternoonIf it is not we will issue return authorization for an even exchange or store credit, whichever of those two options the customer prefers.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Per *** tracking label *** you received our radios yesterday so they should still be in your processionYou have sent me an emailed shipping label for a non-prepaid return of radiosYou currently have my radios, unless you can prove otherwise with a shipping label, so I will not wait for you to send my radios back to me, just for myself to pay to send only back to youAs you have mentioned, you are only accepting to refund me for unitsAs my complaint stated, I am looking for an exchange or a refund for the units I have sent back to your companyI will not accept another resolutionI will be forced to continue with a claim with Discover unless we can get this taken care of.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have contacted Alesis about getting a refundTheir response is contact B&HB&H responds with contact AlesisAll the while I am out $1,for a product that under performsThis kit was a little over days old when I started having problemsI could understand if I had the kit months that a refund would be denied but days I would even be open to a trade of product at this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased a ALDM10XMK = Alesis DMX Mesh Kit Six-Piece Electronic Drum Set with Mesh Drum HeadsThe purchase is dated December **, B&H has a thirty (30) day return policy time limitThe customer's first after-sale contact is dated March **, We will not issue return authorizationThere will be no refund or store credit-- Henry P***B&H Photo-Video
April *, 2016Revdex.com Complaint #***B&H Web No: ***Thank you for this additional feedback.When we receive the returned item a refund will be issuedWhen we receive from you proof of the return we will make appropriate inquiries with ***Without the package tracking data *** would have given you when you shipped the item back to us, we cannot.-- Henry P***B&H Photo-Video
July *** 2017Revdex.com complaint #***B&H Web No: ***On Apr *** the customer purchased:Olympus Fisheye Tough Lens Pack -B&H # ***Olympus Stylus TOUGH TG-Digital Camera (Red) - B&H # ***Squaretrade RD-DC0349N2A new camera warranty plan - B&H #
***The Squaretrade plan covered the cameraIt did not cover the lens pack nor did we say or suggest or imply otherwiseThe customer's complaint stated, "B&H photo sold a warranty product covering a camera and lense on behalf of Square Trade." He is mistakenAs a courtesy I have emailed Squaretrade on his behalf.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** BH Customer service rep Ken approved RMA for full
refundthank you
January ** 2017Revdex.com complaint #***B&H Web No: ***On January *, under B&H transaction *** the customer purchased the desired *** TV and Garmin accessory.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***On June ***, the customer ordered a *** = Gyration Air Mouse GO Plus with Low-Profile Keyboard B&H # *** *** * ***That is the product which was shippedOur website disclaimed states (emphasis added), "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In our earlier reply we offered the customer the opportunity to return or exchange the product he receivedThat offer is still in effect-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[MrP*** is incorrect, I was not instructed NOT to return the item. Also, one day in the "elements" still ruined the watch because it rained ALL DAY LONG, the box was not secured by B&H. Thank you Revdex.com for taking the time to send my compliant, it obvious that the company doesn't care about their customers. ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2016Revdex.com complaint #***B&H Web No: ***, 5/**/16This customer purchased the same products from us in B&H Web No: *** dated 5/**/The units recently sent back to us clearly show signs of use and wear far in excess of what could be expected even from heavy daily
outdoor use for products purchased only two months ago.Despite this, and strictly as a courtesy, we will accept the return of the four (4) units the customer wants to send backReturn authorization *** has been emailed to the customerWhen we have received and processed the return we will issue a refundWe will not exchange the returned items for others.-- Henry P***B&H Photo-Video
November *, 2015Revdex.com complaint #***B&H *** dated 11/**/14The situation is unchangedWe will not issue a refund or store creditI have nothing new to add.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At the time the inch TV was on sale for I wanted to get the smaller inch for that priceAgain, like I stated before, the guy was rude on the phone and basically told me to go pound sandI understand the inch was on sale and that the other sizes were notHowever, you had the inch on sale far cheaper than the inchI would love to have the inch for that price, but I do not have the room to accommodate that sizeFurthermore, I would have been even more ecstatic to get the inch for that price and it would have more than made up for my past trouble with the previous two TVsAgain, with the way those orders were handled and the customer response I got in return was very poor and unsatisfactory
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2017Revdex.com complaint #***B&H Web No: ***We regret this customer's dissatisfactionThe package shipped to us was not delivered to usWe do not have the items he wanted tor returnWe have advised him to file a claim in writing with the ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Doubled charged $+ $1.00, total $2.00 are still pending and they are not expired on my Credit Card yet (in the attachment).Please send me following proof of documents:Proof of my B & H Photo account deletionProof of Doubled $amount deletion (just leave $I should owe)What I upset about B & H Photo is that they TRIED charge on my both Credit Card and Debit CardMy bank Citibank found fraud activity on my Debit Card and blocked itThat's why they could not doubled charge on my Debit CardMy anger is "No apology and rude manner of such company's representatives".*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It wasn't the fact the package was lost....I had to call separate times for you to finally fix the issueI was given a tracking number twice that led to the same "lost" shipment that *** said they never picked up or receivedI believe a refund is warranted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:There was nothing about backorder on the web site at time of my order, I called the customer service after I received email and discover the item is on backorder and anyways you should not take my money before you ready to ship the itemI insist the complaint still in force, please get the order delivered to me ASAP - this may resolve the issueThanks for reply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
October *** 2016Revdex.com complaint #***B&H Web No: ***The customer ordered one AMAPC25EX = Amped Wireless Premium 25' Outdoor WiFi Antenna Cable via our websiteIt is featured on our website at ***The description includes, "N-Type Male to
N-Type Male cable connectors...Connects to: WiFi devices, surge protectors and antennas with N-Type female connectors." There are several clear product photos which illustrate the connectorsI have included one for your considerationit is our policy to pay the customer's return shipping cost (by providing a pre-paid *** return label) when the reason for the return is our error or when a product is defective out-of-the-boxWe do not provide a pre-paid *** return label when the reason for the return is the customer ordered the wrong itemWe decline to reimburse the customer's cost to ship this product back to us-- Henry P***B&H Photo-Video
*** *** ***New York Revdex.com complaint #***B&H Web No: ***If the customer has proof, he's welcome to email it to me - ***At this moment we do not have the returned merchandise and until we do, no refund will be issued.-- Henry P***B&H Photo-Video
April **, 2016Revdex.com Complaint #***B&H customer code ***On 3/**/the customer ordered a Samsung JSeries 40"-Class Full HD Smart LED TV - B&H # *** The price was $On 3/**/we sent the customer return authorization and a pre-paid UPS return labelA refund was
issued 4/*/On 3/30/we entered B&H *** for another of the same TV. On 4/*/we sent the customer return authorization and a pre-paid UPS return labelA refund was issued 4/*/The product the customer wants instead is the Samsung JUSeries 40"-Class 4K Smart LED TV - B&H # ***The current price is $1099.98.-- Henry P***B&H Photo-Video
August **, 2016Revdex.com complaint #***B&H Web No: ***After consulting with our supplier we believe the problem the customer encountered registering his warranty should be resolved by Monday afternoonIf it is not we will issue return authorization for an even exchange or store credit, whichever of those two options the customer prefers.-- Henry P***B&H Photo-Video