*** *** ***
*** *** ***
*** *** *** ***The customer wrote, "I'd like an explanation as to why the monitor had puncture holes where the monitor stand was and to have the monitor shipped as soon as possible." I have asked customer service to expedite shipping another monitor to this customerIt is useful to note that B&H will be closed Oct *** through Oct ***The monitors we have shipped were shipped unopened and brand new as we received them from our supplierWe dno not open and inspect new merchandise before it is shipped to a customer.-- Henry P***B&H Photo-Video
Revdex.com:I have checked *** *** and yes they DID the right thing!! thank you for you help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***Nothing the customer said changes the essential fact -- the drive he wanted to purchase is not available and will not become available-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** *** ***The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300 International 16GB Smartphone (Unlocked, Blue)The product can be found on our site at *** where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time periodThe product information page also linked to a list of carriers by countryIn China this phone operates with China Mobile and China UnicomWe cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%No other customer complained the phone was lockedThe customer's first after-sale contact with us was on 5/**/15, a year after the date of purchaseOur return policy and the warranty have both expired.The customer now alleges we sold him a "fake" productThat is ludicrous and untrue-- *** ***B&H Photo-Video
January **, 2017Revdex.com complaint #***B&H *** and ***The offer the customer wants restored included free lenses with purchase of a Fujifilm X-TMirrorless Digital CameraThat offer, since deleted from our site, was originally posted in error, the difference between a 100% discount and a 100$ discountThe camera remains available on our site but the lens offers have been properly updated to reflect a $discount if the lens is purchased with the bodyThere was no fraudulent intent and the suggestion there was or is is ludicrousThe customer's original orders were cancelled and, as I explained previously, done so correctly and properly under the guidance of the equitable doctrine of unilateral mistakesThe original orders have been cancelled and will not be reinstated-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Does not include any incentive to trust the company in the future nor does it truthfully describe their response to delivery estimatesNot only do they have the ability to relay the messages from Intel, but when a CSR rep offered that option they immediately followed up with a form response despite the CSR's guarantee that if a response was issued by Intel then it would be forwarded to meThe item is intentionally mislabeled as a pre-order rather than a backorder to deceive, they refuse to forward communication from the manufacturer about delivery estimates despite every other Intel reseller providing that information, and then claim that *** refunds take multiple business days to process which is flat out untrue*** is not restricted to financial business hours for processingAny refund that had been issued via *** would post instantlySince an email follow up was able to get the refund processed within mins of it being sent, its clear that if they actually wished to tell the truth they would state that refunds occur instantly but may take however long they choose to ignore or delay itThis is a clear pattern of lying and deception for the purposes of financial gain.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer placed this order at approximately *:30pm ET on */*/The item ordered was SOSPMS13099E = Sony Movie Studio Platinum (Download)The product information page on our site is
***There we advise:In StockShip Time: Emailed within hours -- After purchasing this software download product, you will receive an order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours), This item is non-cancelable and non-returnable.Online OnlyElectronic DownloadThe customer was alerted the download might not be available for hours and was alerted that this item is non-cancelable and non-returnableThe vendor emailed the customer with the download information on */*/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
June **, 2016Revdex.com complaint #***B&H Web No: ***The customer's reply, not at all unexpected, is simply a further attempt in his pattern of obfuscationThe facts are unchanged and our reply is unchanged.-- Henry P***B&H Photo-Video
June **, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Whether or not, "It is B&H fault to sell me defect product in the first place," is open to dispute but what is not open to dispute is that the customer prematurely discarded the packaging and shipping materials needed to return this product to usWe regret this hasty and ill-advised action but will not issue the $refund the customer requested-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***The customer saw an advertisement for a product we sell on another web siteThe ad was not placed by us and we were and are not responsible for either the placement or the contentsThe advertised product was apparently
this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # ***Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:Bescor LED-500S Studio Light (100-240VAC) B&H # BELED500SITAfter going to our web site the customer purchased this second item, without the case, for a considerably lower priceIn order to do so the customer visited our product information page at *** which is clear and unambiguous in its descriptionIn answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.When the customer complained we explained this in minute detail and offered to sell the Porta Brace PR-C2LED Compact Padded Case for LED LightsB&H # POPRC2LED or the Arriba Cases ACPadded Lighting Fixture Case B&H # ARACto the customer for half the retail priceThe customer declined.Our return authorization # *** was emailed on Apr **, A refund will be issued when we have received and processed the return.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H claims to have said it was out of stock when I made the purchaseIf it was, why are customers able to purchase the item still and be charged for it? I believe B&H does not charge customers until the item ships, well I was charged the full amount and over weeks later, I still have NOT received my order and out $549.99! I clearly purchased it when it was in stock, because I was charged the full amountPlease explain to me again why it's taking over weeks to fulfill an in stock item when ordered and purchased? And not being compensated for the delay and taking $from me with no product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer ordered one Epson PowerLite Home Cinema Full HD 3LCD Home Theater Projector B&H # *** on July **, When he did we advised it was not in stock and provided an ETA of 2-weeksWe regret our vendor
has taken somewhat longer to provide this to usAs soon as we receive it we will ship it to the customer, without delay-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claimsIt actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attentionSo much for the stellar service of B&H.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vendor, B&H Photo, through the online sales process provided a pwindow at the conclusion of my purchase asking if I wanted to purchase a Fair Trade protection plan for this orderAt no time did B&H photo ask if I wanted to purchase individual protection plans for a camera and lenseSince this digital camera and lense were purchased together, and are designed to work as one unit, it could only be understood by a consumer as coverage for both in the context of one orderAt no time did B&H photo or Square Trade provide any information to the contrary, rather led me to believe that I had purchased insurance for both.In fact, Square Trade processed my damaged item return order based on the B&H order number and Square Trade registration provided to them and INSTRUCTED ME TO send them BOTH items (camera and lense) for repair or replacementSubsequently I was advised that the warranty I purchased was not applicable and the defective items would not be returned.I was also advised that the warranty coverage amount provided for the camera was not for the full purchase priceI have not been provided with any reasonable explanation for this reduction in warranty coverage.Please strongly consider the negative feedback that has been posted by numerous consumers like myself on customer experience website ***Over consumers have posted negative feedback of one (1) star based upon their experience with the same deceptive practices and advertisingAs such B&H Photos endorsement, sale, and receipt of a commission for this company for this product is equally egregious
Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if the item was incorrectly priced, I should not have received emails: confirming my order and a 2nd indicating shipment confirmation Instead, I should have been informed of this error immediately It took more than weeks after my order and only after several calls initiated by myself to be made aware of this error
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionThe *** you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $The lower price and the free
Garmin were, like most similar rebates, subsidized by *** USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributorWhen we made this offer we expected *** to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the product.This order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The purchase price that I listed was the conversion of $(USD) to $(CAD)Whether or not they actually collected any brokerage fees is irrelevantThe point is that I clicked the option for them to handle all of that stuff and it wasn'tI was given the impression that it went through smoothly and was never notified that it didn'tThey claim that I received some sort of error message right as I clicked the option but I can assure you this did not happenThink about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am nowThey didn't even send any further message confirming that I would pay brokerage feesThe entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # *** MFR # ***) on August **, It was shipped to him August *** and delivered August ***The same day we received
a message from the customer saying the product was defectiveWe requested clarification and additional informationWe received no reply.We encourage the customer to email *** with additional specific information-- Henry P***B&H Photo-Video
April **, 2016Revdex.com Complaint #***B&H customer code ***I am posting this because the Revdex.com requires I do so-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer wrote, "I'd like an explanation as to why the monitor had puncture holes where the monitor stand was and to have the monitor shipped as soon as possible." I have asked customer service to expedite shipping another monitor to this customerIt is useful to note that B&H will be closed Oct *** through Oct ***The monitors we have shipped were shipped unopened and brand new as we received them from our supplierWe dno not open and inspect new merchandise before it is shipped to a customer.-- Henry P***B&H Photo-Video
Revdex.com:I have checked *** *** and yes they DID the right thing!! thank you for you help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***Nothing the customer said changes the essential fact -- the drive he wanted to purchase is not available and will not become available-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** *** ***The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300 International 16GB Smartphone (Unlocked, Blue)The product can be found on our site at *** where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time periodThe product information page also linked to a list of carriers by countryIn China this phone operates with China Mobile and China UnicomWe cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%No other customer complained the phone was lockedThe customer's first after-sale contact with us was on 5/**/15, a year after the date of purchaseOur return policy and the warranty have both expired.The customer now alleges we sold him a "fake" productThat is ludicrous and untrue-- *** ***B&H Photo-Video
January **, 2017Revdex.com complaint #***B&H *** and ***The offer the customer wants restored included free lenses with purchase of a Fujifilm X-TMirrorless Digital CameraThat offer, since deleted from our site, was originally posted in error, the difference between a 100% discount and a 100$ discountThe camera remains available on our site but the lens offers have been properly updated to reflect a $discount if the lens is purchased with the bodyThere was no fraudulent intent and the suggestion there was or is is ludicrousThe customer's original orders were cancelled and, as I explained previously, done so correctly and properly under the guidance of the equitable doctrine of unilateral mistakesThe original orders have been cancelled and will not be reinstated-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Does not include any incentive to trust the company in the future nor does it truthfully describe their response to delivery estimatesNot only do they have the ability to relay the messages from Intel, but when a CSR rep offered that option they immediately followed up with a form response despite the CSR's guarantee that if a response was issued by Intel then it would be forwarded to meThe item is intentionally mislabeled as a pre-order rather than a backorder to deceive, they refuse to forward communication from the manufacturer about delivery estimates despite every other Intel reseller providing that information, and then claim that *** refunds take multiple business days to process which is flat out untrue*** is not restricted to financial business hours for processingAny refund that had been issued via *** would post instantlySince an email follow up was able to get the refund processed within mins of it being sent, its clear that if they actually wished to tell the truth they would state that refunds occur instantly but may take however long they choose to ignore or delay itThis is a clear pattern of lying and deception for the purposes of financial gain.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer placed this order at approximately *:30pm ET on */*/The item ordered was SOSPMS13099E = Sony Movie Studio Platinum (Download)The product information page on our site is
***There we advise:In StockShip Time: Emailed within hours -- After purchasing this software download product, you will receive an order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours), This item is non-cancelable and non-returnable.Online OnlyElectronic DownloadThe customer was alerted the download might not be available for hours and was alerted that this item is non-cancelable and non-returnableThe vendor emailed the customer with the download information on */*/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
June **, 2016Revdex.com complaint #***B&H Web No: ***The customer's reply, not at all unexpected, is simply a further attempt in his pattern of obfuscationThe facts are unchanged and our reply is unchanged.-- Henry P***B&H Photo-Video
June **, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Whether or not, "It is B&H fault to sell me defect product in the first place," is open to dispute but what is not open to dispute is that the customer prematurely discarded the packaging and shipping materials needed to return this product to usWe regret this hasty and ill-advised action but will not issue the $refund the customer requested-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***The customer saw an advertisement for a product we sell on another web siteThe ad was not placed by us and we were and are not responsible for either the placement or the contentsThe advertised product was apparently
this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # ***Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:Bescor LED-500S Studio Light (100-240VAC) B&H # BELED500SITAfter going to our web site the customer purchased this second item, without the case, for a considerably lower priceIn order to do so the customer visited our product information page at *** which is clear and unambiguous in its descriptionIn answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.When the customer complained we explained this in minute detail and offered to sell the Porta Brace PR-C2LED Compact Padded Case for LED LightsB&H # POPRC2LED or the Arriba Cases ACPadded Lighting Fixture Case B&H # ARACto the customer for half the retail priceThe customer declined.Our return authorization # *** was emailed on Apr **, A refund will be issued when we have received and processed the return.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H claims to have said it was out of stock when I made the purchaseIf it was, why are customers able to purchase the item still and be charged for it? I believe B&H does not charge customers until the item ships, well I was charged the full amount and over weeks later, I still have NOT received my order and out $549.99! I clearly purchased it when it was in stock, because I was charged the full amountPlease explain to me again why it's taking over weeks to fulfill an in stock item when ordered and purchased? And not being compensated for the delay and taking $from me with no product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer ordered one Epson PowerLite Home Cinema Full HD 3LCD Home Theater Projector B&H # *** on July **, When he did we advised it was not in stock and provided an ETA of 2-weeksWe regret our vendor
has taken somewhat longer to provide this to usAs soon as we receive it we will ship it to the customer, without delay-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claimsIt actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attentionSo much for the stellar service of B&H.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vendor, B&H Photo, through the online sales process provided a pwindow at the conclusion of my purchase asking if I wanted to purchase a Fair Trade protection plan for this orderAt no time did B&H photo ask if I wanted to purchase individual protection plans for a camera and lenseSince this digital camera and lense were purchased together, and are designed to work as one unit, it could only be understood by a consumer as coverage for both in the context of one orderAt no time did B&H photo or Square Trade provide any information to the contrary, rather led me to believe that I had purchased insurance for both.In fact, Square Trade processed my damaged item return order based on the B&H order number and Square Trade registration provided to them and INSTRUCTED ME TO send them BOTH items (camera and lense) for repair or replacementSubsequently I was advised that the warranty I purchased was not applicable and the defective items would not be returned.I was also advised that the warranty coverage amount provided for the camera was not for the full purchase priceI have not been provided with any reasonable explanation for this reduction in warranty coverage.Please strongly consider the negative feedback that has been posted by numerous consumers like myself on customer experience website ***Over consumers have posted negative feedback of one (1) star based upon their experience with the same deceptive practices and advertisingAs such B&H Photos endorsement, sale, and receipt of a commission for this company for this product is equally egregious
Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if the item was incorrectly priced, I should not have received emails: confirming my order and a 2nd indicating shipment confirmation Instead, I should have been informed of this error immediately It took more than weeks after my order and only after several calls initiated by myself to be made aware of this error
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***Thank you for your order and this feedbackWe regret your dissatisfactionThe *** you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $The lower price and the free
Garmin were, like most similar rebates, subsidized by *** USAWhen a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributorWhen we made this offer we expected *** to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the product.This order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The purchase price that I listed was the conversion of $(USD) to $(CAD)Whether or not they actually collected any brokerage fees is irrelevantThe point is that I clicked the option for them to handle all of that stuff and it wasn'tI was given the impression that it went through smoothly and was never notified that it didn'tThey claim that I received some sort of error message right as I clicked the option but I can assure you this did not happenThink about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am nowThey didn't even send any further message confirming that I would pay brokerage feesThe entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased Topaz Labs LLC Topaz Photography Collection (DVD) (B&H # *** MFR # ***) on August **, It was shipped to him August *** and delivered August ***The same day we received
a message from the customer saying the product was defectiveWe requested clarification and additional informationWe received no reply.We encourage the customer to email *** with additional specific information-- Henry P***B&H Photo-Video