Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/lookNowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from hereI have better prices and better service in some other places but I thought I would give this business a chanceNever againI have attached the screenshot showing the clear lack of information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Regarding the invoicing, why would you have to charge for an item that I did not order, only to try a refund later ? I did call your business BEFORE the shipping, did I not ? Customers just want to be treated fairlyIf consider that a threat, it is up to youYou just lost a customer that has been doing business with you for yearsSo far as I remember, this is the first time I had to make a complaint about B&HI had always received a good service from your store in the past, but I do expect some honesty from my suppliersRegarding the computer, please do not worryWith the devaluation of the canadian dollar, there are plenty of sellers here that are as competitive as those in the States
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
May **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed on May *, It was shipped May *, The *** package tracking number was *** reports:Delivered On: Friday, 05/**/at 10:A.MWhen the customer reported the package was
missing we initiated the same actions we would in any similar situationIn order to document the package was stolen we require a legitimate police reportFirst the customer told is the local police could not or would not complyThen we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contentsWe telephoned the *** ** *** ***, whose name had been in the header for the document we receivedThey informed us they do not cover *** **, the town in which the customer residesThis calls into question the legitimacy of the document sent to usNevertheless we submitted a claim to the shipperIt was deniedThe customer informed us a legitimate police report would be sent soonWe have not received oneInstead we received a chargeback from the customer's bankWe are contesting it-- Henry P***B&H Photo-Video
Revdex.com:I have checked *** *** and yes they DID the right thing!! thank you for you help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedFurthermore, I've paid the attached quote from B&H and the quoted priceThank you to all involved
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer placed this order at approximately *:30pm ET on */*/The item ordered was SOSPMS13099E = Sony Movie Studio Platinum (Download)The product information page on our site is
***There we advise:In StockShip Time: Emailed within hours -- After purchasing this software download product, you will receive an order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours), This item is non-cancelable and non-returnable.Online OnlyElectronic DownloadThe customer was alerted the download might not be available for hours and was alerted that this item is non-cancelable and non-returnableThe vendor emailed the customer with the download information on */*/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Does not include any incentive to trust the company in the future nor does it truthfully describe their response to delivery estimatesNot only do they have the ability to relay the messages from Intel, but when a CSR rep offered that option they immediately followed up with a form response despite the CSR's guarantee that if a response was issued by Intel then it would be forwarded to meThe item is intentionally mislabeled as a pre-order rather than a backorder to deceive, they refuse to forward communication from the manufacturer about delivery estimates despite every other Intel reseller providing that information, and then claim that *** refunds take multiple business days to process which is flat out untrue*** is not restricted to financial business hours for processingAny refund that had been issued via *** would post instantlySince an email follow up was able to get the refund processed within mins of it being sent, its clear that if they actually wished to tell the truth they would state that refunds occur instantly but may take however long they choose to ignore or delay itThis is a clear pattern of lying and deception for the purposes of financial gain.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2016Revdex.com complaint #***B&H Web No: ***The customer's reply, not at all unexpected, is simply a further attempt in his pattern of obfuscationThe facts are unchanged and our reply is unchanged.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy was never communicated to me orally or in writingThere was no way I could have known what to doWarrantech informed me that I should contact B&H Photo. The issue is between B&H Photo and WarrantechIn my opinion it should not fall on me to resolve a problem related to these two companies. I am the customer and the victim. All I want is what I am entitled, a TV or a cash settlement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***Whether or not, "It is B&H fault to sell me defect product in the first place," is open to dispute but what is not open to dispute is that the customer prematurely discarded the packaging and shipping materials needed to return this product to usWe regret this hasty and ill-advised action but will not issue the $refund the customer requested-- Henry P***B&H Photo-Video
December **, 2015*** *** ***
*** *** *** ***Nothing in the customer's latest comment alters the facts which have already been reviewed and related in detailI have nothing further to add.-- Henry P***B&H Photo-Video
HOWARD'S Kitchen StudioPlainville RdCincinnati, OH 45227(513)- Phone (513) - FaxRE: *** *** ID ***Dear *** ***:I am writing in response to the above mentioned customer's concernsWe did a re-facing job for Mr***, which is much more complicated than
installing new cabinetsThere were Some issues that needed to be addressed along the wayAll were handled, at the convenience of Mr***'s scheduleAll Issues were confirmed to be completed, to Mr***'s satisfaction, prior to leavingThere were no complaints regardlng 'sloppy work’, until we saw this complaint from the Revdex.com.Upon exiting the custormer's home, he was asked if there was anything else that needed to be touched upThe customer stated ‘no’Regardless, a touch up stick was left at the customer's houseIn addition, a touch up kit, at our expense, was ordered for Mr*** as wellAccording to the customer, the kit did not arrive,I have received the second touch up kit, and am arranging to deliver it to Mr***, at his earliest convenienceI will also address any outstanding issues he may have.I did not receive any calls from Mr***, until we started asking for the balance on his accountPlease note, I gave Mr*** a $200,credit, prior to collecting his balanceI did agree to call Mr***, upon my return from vacationUnfortunately, I was then in an accident, and am now just being able to address his concerns.Please do not hesitate to contact me, If you have any additional concerns.Regards,Mark K***owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vendor, B&H Photo, through the online sales process provided a pwindow at the conclusion of my purchase asking if I wanted to purchase a Fair Trade protection plan for this orderAt no time did B&H photo ask if I wanted to purchase individual protection plans for a camera and lenseSince this digital camera and lense were purchased together, and are designed to work as one unit, it could only be understood by a consumer as coverage for both in the context of one orderAt no time did B&H photo or Square Trade provide any information to the contrary, rather led me to believe that I had purchased insurance for both.In fact, Square Trade processed my damaged item return order based on the B&H order number and Square Trade registration provided to them and INSTRUCTED ME TO send them BOTH items (camera and lense) for repair or replacementSubsequently I was advised that the warranty I purchased was not applicable and the defective items would not be returned.I was also advised that the warranty coverage amount provided for the camera was not for the full purchase priceI have not been provided with any reasonable explanation for this reduction in warranty coverage.Please strongly consider the negative feedback that has been posted by numerous consumers like myself on customer experience website ***Over consumers have posted negative feedback of one (1) star based upon their experience with the same deceptive practices and advertisingAs such B&H Photos endorsement, sale, and receipt of a commission for this company for this product is equally egregious
Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if the item was incorrectly priced, I should not have received emails: confirming my order and a 2nd indicating shipment confirmation Instead, I should have been informed of this error immediately It took more than weeks after my order and only after several calls initiated by myself to be made aware of this error
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Its not been years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed photos in itthe facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since ,,, whch by the way, is lest than years today since I bought it, not more than as you claim in your reporti need to return it and recover funds or replace the printer with a working unit. by the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claimsIt actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attentionSo much for the stellar service of B&H.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The purchase price that I listed was the conversion of $(USD) to $(CAD)Whether or not they actually collected any brokerage fees is irrelevantThe point is that I clicked the option for them to handle all of that stuff and it wasn'tI was given the impression that it went through smoothly and was never notified that it didn'tThey claim that I received some sort of error message right as I clicked the option but I can assure you this did not happenThink about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am nowThey didn't even send any further message confirming that I would pay brokerage feesThe entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H claims to have said it was out of stock when I made the purchaseIf it was, why are customers able to purchase the item still and be charged for it? I believe B&H does not charge customers until the item ships, well I was charged the full amount and over weeks later, I still have NOT received my order and out $549.99! I clearly purchased it when it was in stock, because I was charged the full amountPlease explain to me again why it's taking over weeks to fulfill an in stock item when ordered and purchased? And not being compensated for the delay and taking $from me with no product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/lookNowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from hereI have better prices and better service in some other places but I thought I would give this business a chanceNever againI have attached the screenshot showing the clear lack of information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Regarding the invoicing, why would you have to charge for an item that I did not order, only to try a refund later ? I did call your business BEFORE the shipping, did I not ? Customers just want to be treated fairlyIf consider that a threat, it is up to youYou just lost a customer that has been doing business with you for yearsSo far as I remember, this is the first time I had to make a complaint about B&HI had always received a good service from your store in the past, but I do expect some honesty from my suppliersRegarding the computer, please do not worryWith the devaluation of the canadian dollar, there are plenty of sellers here that are as competitive as those in the States
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
April **, 2016Revdex.com Complaint #***B&H customer code ***I am posting this because the Revdex.com requires I do so-- Henry P***B&H Photo-Video
May **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed on May *, It was shipped May *, The *** package tracking number was *** reports:Delivered On: Friday, 05/**/at 10:A.MWhen the customer reported the package was
missing we initiated the same actions we would in any similar situationIn order to document the package was stolen we require a legitimate police reportFirst the customer told is the local police could not or would not complyThen we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contentsWe telephoned the *** ** *** ***, whose name had been in the header for the document we receivedThey informed us they do not cover *** **, the town in which the customer residesThis calls into question the legitimacy of the document sent to usNevertheless we submitted a claim to the shipperIt was deniedThe customer informed us a legitimate police report would be sent soonWe have not received oneInstead we received a chargeback from the customer's bankWe are contesting it-- Henry P***B&H Photo-Video
Revdex.com:I have checked *** *** and yes they DID the right thing!! thank you for you help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedFurthermore, I've paid the attached quote from B&H and the quoted priceThank you to all involved
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer placed this order at approximately *:30pm ET on */*/The item ordered was SOSPMS13099E = Sony Movie Studio Platinum (Download)The product information page on our site is
***There we advise:In StockShip Time: Emailed within hours -- After purchasing this software download product, you will receive an order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours), This item is non-cancelable and non-returnable.Online OnlyElectronic DownloadThe customer was alerted the download might not be available for hours and was alerted that this item is non-cancelable and non-returnableThe vendor emailed the customer with the download information on */*/at 9:43amNeither the vendor nor B&H will issue a refund for this purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Does not include any incentive to trust the company in the future nor does it truthfully describe their response to delivery estimatesNot only do they have the ability to relay the messages from Intel, but when a CSR rep offered that option they immediately followed up with a form response despite the CSR's guarantee that if a response was issued by Intel then it would be forwarded to meThe item is intentionally mislabeled as a pre-order rather than a backorder to deceive, they refuse to forward communication from the manufacturer about delivery estimates despite every other Intel reseller providing that information, and then claim that *** refunds take multiple business days to process which is flat out untrue*** is not restricted to financial business hours for processingAny refund that had been issued via *** would post instantlySince an email follow up was able to get the refund processed within mins of it being sent, its clear that if they actually wished to tell the truth they would state that refunds occur instantly but may take however long they choose to ignore or delay itThis is a clear pattern of lying and deception for the purposes of financial gain.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2016Revdex.com complaint #***B&H Web No: ***The customer's reply, not at all unexpected, is simply a further attempt in his pattern of obfuscationThe facts are unchanged and our reply is unchanged.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy was never communicated to me orally or in writingThere was no way I could have known what to doWarrantech informed me that I should contact B&H Photo. The issue is between B&H Photo and WarrantechIn my opinion it should not fall on me to resolve a problem related to these two companies. I am the customer and the victim. All I want is what I am entitled, a TV or a cash settlement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***Whether or not, "It is B&H fault to sell me defect product in the first place," is open to dispute but what is not open to dispute is that the customer prematurely discarded the packaging and shipping materials needed to return this product to usWe regret this hasty and ill-advised action but will not issue the $refund the customer requested-- Henry P***B&H Photo-Video
December **, 2015*** *** ***
*** *** *** ***Nothing in the customer's latest comment alters the facts which have already been reviewed and related in detailI have nothing further to add.-- Henry P***B&H Photo-Video
HOWARD'S Kitchen StudioPlainville RdCincinnati, OH 45227(513)- Phone (513) - FaxRE: *** *** ID ***Dear *** ***:I am writing in response to the above mentioned customer's concernsWe did a re-facing job for Mr***, which is much more complicated than
installing new cabinetsThere were Some issues that needed to be addressed along the wayAll were handled, at the convenience of Mr***'s scheduleAll Issues were confirmed to be completed, to Mr***'s satisfaction, prior to leavingThere were no complaints regardlng 'sloppy work’, until we saw this complaint from the Revdex.com.Upon exiting the custormer's home, he was asked if there was anything else that needed to be touched upThe customer stated ‘no’Regardless, a touch up stick was left at the customer's houseIn addition, a touch up kit, at our expense, was ordered for Mr*** as wellAccording to the customer, the kit did not arrive,I have received the second touch up kit, and am arranging to deliver it to Mr***, at his earliest convenienceI will also address any outstanding issues he may have.I did not receive any calls from Mr***, until we started asking for the balance on his accountPlease note, I gave Mr*** a $200,credit, prior to collecting his balanceI did agree to call Mr***, upon my return from vacationUnfortunately, I was then in an accident, and am now just being able to address his concerns.Please do not hesitate to contact me, If you have any additional concerns.Regards,Mark K***owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The vendor, B&H Photo, through the online sales process provided a pwindow at the conclusion of my purchase asking if I wanted to purchase a Fair Trade protection plan for this orderAt no time did B&H photo ask if I wanted to purchase individual protection plans for a camera and lenseSince this digital camera and lense were purchased together, and are designed to work as one unit, it could only be understood by a consumer as coverage for both in the context of one orderAt no time did B&H photo or Square Trade provide any information to the contrary, rather led me to believe that I had purchased insurance for both.In fact, Square Trade processed my damaged item return order based on the B&H order number and Square Trade registration provided to them and INSTRUCTED ME TO send them BOTH items (camera and lense) for repair or replacementSubsequently I was advised that the warranty I purchased was not applicable and the defective items would not be returned.I was also advised that the warranty coverage amount provided for the camera was not for the full purchase priceI have not been provided with any reasonable explanation for this reduction in warranty coverage.Please strongly consider the negative feedback that has been posted by numerous consumers like myself on customer experience website ***Over consumers have posted negative feedback of one (1) star based upon their experience with the same deceptive practices and advertisingAs such B&H Photos endorsement, sale, and receipt of a commission for this company for this product is equally egregious
Sincerely, *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
if the item was incorrectly priced, I should not have received emails: confirming my order and a 2nd indicating shipment confirmation Instead, I should have been informed of this error immediately It took more than weeks after my order and only after several calls initiated by myself to be made aware of this error
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15The customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Its not been years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed photos in itthe facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since ,,, whch by the way, is lest than years today since I bought it, not more than as you claim in your reporti need to return it and recover funds or replace the printer with a working unit. by the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The attitude reflected in the response from B&H shows that B&H has absolutely no interest in what I have brought to their attention, as nothing was done to research or verify (or dispute) any of my claimsIt actually makes me feel that B&H has, for lack of a better expression, a f/u attitude towards what I have brought to their attentionSo much for the stellar service of B&H.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The purchase price that I listed was the conversion of $(USD) to $(CAD)Whether or not they actually collected any brokerage fees is irrelevantThe point is that I clicked the option for them to handle all of that stuff and it wasn'tI was given the impression that it went through smoothly and was never notified that it didn'tThey claim that I received some sort of error message right as I clicked the option but I can assure you this did not happenThink about it, if I knew of these brokerage fees, wouldn't it just have made more sense to order from a Canadian company instead? That way, I would not be required to pay any impending brokerage fees and go through all of this hastle like I am nowThey didn't even send any further message confirming that I would pay brokerage feesThe entire reason for my complaint all comes down to fact that I selected an option, thier system messed up, and now I'm paying extra for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H claims to have said it was out of stock when I made the purchaseIf it was, why are customers able to purchase the item still and be charged for it? I believe B&H does not charge customers until the item ships, well I was charged the full amount and over weeks later, I still have NOT received my order and out $549.99! I clearly purchased it when it was in stock, because I was charged the full amountPlease explain to me again why it's taking over weeks to fulfill an in stock item when ordered and purchased? And not being compensated for the delay and taking $from me with no product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***