June *, 2015Revdex.com Complaint #***B&H Web No: ***B&H Photo's return policy includes the following: "No Return/Exchange on the following Computers and Computer Software, once any of the manufacturer's packaging has been opened."The only possible exception
we will make is an even exchange if the customer receives a computer which is defective out-of-the-boxThis customer's Toshiba CB35-BChromebook 13.3" LED-Backlit TFT TruBrite Display (Silver) - B&H # *** is not eligible to be returned for refund, store credit or exchange.-- *** ***B&H Photo-Video
April *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a used Nikon 85/D AF lensThe lens we shipped to him was serial #: When we received his return, the lens sent back had a different serial numberIn Web No: *** the customer did the same thing
with a Nikon 18-200/3.5-5.6G ED AFS VR lensWe do not accept returns for products we did not originally sellWe have reason to believe the customer has a repair shop and sells camera equipment on eBay under the name "***."-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: *** Return authorization *** was created and emailed earlier todayA pre-paid *** return label has also been emailed for his convenienceWhen we receive and process the return, a refund will be issued.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have sent the radios back to youTracking number is ***. Thank you for processing the return for the radios. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H Web No: ***We appreciate this customer's order and regret the delayOur vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributedWe are in touch with them several times per day and hope to
see this resolved shortly-- Henry P***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H Web No: 1***We received this order on Dec **, During the order the customer confirmed the billing and shipping address we usedA copy of the order confirmation page we showed him is attachedWe then sent an email titled, "Your
B&H Order #*** Is ConfirmedThank You!" That too included the biand shaddresses and links he could have used to contact us to make any correctionsHe did not, until Dec **, 2015.The order was shipped on Dec **, At that time we sent another email this titled, "B&H Photo Order #*** Shipped" The address information was repeated and a *** package tracking number and tracking link were included*** reports "Delivered On: Tuesday, 12/**/at 5:P.M."There are two issues with redirect requestsThe first is that under the best of circumstances *** is not 100% reliable in making these adjustments no matter how amenable they are to receiving the instructionsThe second it that *** (which was used to pay for this transaction) has its own limits on how an order can be modified or edited once the customer has submitted it to us.Despite this we advised the customer we would attempt to have the package reroutedWe regret this attempt was unsuccessful in spite of all our effortsIf the merchandise is returned to us we will refund the item's purchase price to the customer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
B&H scanned the serial number on the box they shippedme, not the camera inside the boxThe box that I returned matches serialnumber *** Neither party canprove what was the serial number on the camera inside the boxA mistake couldhave been made when the camera was packaged inside the factory or even duringthe return processI have not had any other Insteon cameras and I am onlyreturning it because the camera requires a smartphone and is not compatiblewith *** *** software which I found out after contacting InsteonsupportI am confident that I returned the camera B&H originally shipped me.Matching serial number is not a condition of return and the RMA should be approvedaccording to return policy that B&H and I agreed to at the time ofpurchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told on the phone that there would be a refund and was provided a confirmation number The representative even checked with a supervisor The issue is not the business's policy, it's what was promised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July *, 2017Revdex.com complaint #***The customer reports this transaction is our Order Number: *** and that the order was placed on 8/**/Using the customer's name, email address, and telephone number I was unable to locate any purchase from him which matches his description on or near the
date he providedThe order number, ***, is not a B&H order number at allI did find B&H Web No: *** a/k/a *** dated June *, That transaction included two used computers -- an Asus Zenbook and a Dell I3-4005U notebookIt is possible this is the transaction in questionWe issued return authorization *** for the Asus Zenbook on 7/**/The customer received another Asus Zenbook as an exchange under ou* ***That transaction is dated 8/**/1016.The original transaction, B&H Web No: *** a/k/a *** dated June *, 2016, is more than a year oldOur return policy and used equipment warranty have both expiredThe customer is not now eligible for return or echange for the Dell notebook-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***The customer wrote, "...I clicked the option for them to handle all of that stuff and it wasn't." Because it wasn't, for whatever reason, it has to be handled now and at this point we are unable to do soThe circumstances today dictate the customer has to handle thisThe cross-border import fees and brokerage are due and the customer, who for whatever reason, did not pay them when the order was submitted must now do so.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
June **, 2016Revdex.com complaint #***B&H Web No: ***The customer purchased a Samsung TV set and after-market warranty on May *, He paid via a *** cardThe order was shipped the same day and delivered on May **, *** did not report any damage to the package in transit and their
package weight is the same as the weight we recorded when the order was shippedThis indicates the package was delivered intact with all ordered items.On May *** the customer informed is that allegedly the TV was missing from the delivery and the shipping carton had been cut open and retapedDespite the absence of any evidence thereof we agreed he could return the package he received and we would issue a refund.The customer insisted he had closed his *** account and demanded we issue the refund via a check onlyWe sent two checks for $and $The customer then informed us the checks had been stolen from his mailbox and demanded we send anotherWe then determined the check for $had been cashed at a *** in StPaul, MN, and that the person who cashed the check provided government-issued ID at that time.We have since received the attached chargeback documentThe customer has been refunded twice -- once via the check he received and cashed and a second time via the chargebackThe customer's, "Demand for reimbursements sent in check or wire transfer," is therefor rejected-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I requested an RMA, B&H's tech support rep questioned me about the incident, ultimately coming the the conclusion that I had performed the necessary steps and this was NOT user error I was to send the quad in for a replacement There was no mention of having a third party (***) involved Furthermore, how is analyzing the flight data going to rule out a malfunction with the controller? Perhaps the unit was under complete control of the remote but the remote was malfunctioning Regardless, my hands did not give the quad commands to fly directly into a tree at full speed I've included the original RMA that stated this was not user error.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2016Revdex.com complaint #***B&H Web No: ***The situation is unchangedThe facts are unchangedOur reply is unchangedWe regret the customer's dissatisfaction-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The "SP032GBUF3B30V1K" and "SP032GBUF3B30V1KNE" models are clearly different.The *** website also sells the "SP032GBUF3B30V1K" and "SP032GBUF3B30V1KNE" models separately.I roamed the website for three days to purchase the "SP032GBUF3B30V1K" model.The b&h clearly labeled "SP032GBUF3B30V1K" model.There was no "SP032GBUF3B30V1KNE" model anywhere.However, the b&h claims that model "SP032GBUF3B30V1K" and model "SP032GBUF3B30V1KNE" are the same model.This is a clear scam.I am entitled to a refund, including shipping charges.---- amazone ----SP032GBUF3B30V1K url: ***
SP032GBUF3B30V1KNE url: ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becOnce again I have to state, I would admit this was an erroneous ADD if I had not sent this link with the Add to your Cust Serv Dept with a direct question & received a direct answer of YES Just because B&H chose to send me something other than what "I" purchased and wish to claim all of the sudden it was an error does not mean it's correct. The link showed several stores with the same sale one was B&H & the other ***, witch now has been deleted, but on my link it clearly shows B&H My Email clearly came from B&H and you should honor your addB&H is trying to claim solving this issue by asking for me to return this item, I did not purchase this item to hang it up on a wall it was purchased to be put to useReturning it does not apply being that it was used immediately at this point much less I can't return what I purchased due to the fact that my purchase was incomplete.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April *, 2016Revdex.com Complaint #***B&H Web No: ***We regret this customer's dissatisfactionThe customer purchased a Toshiba 15.6" Satellite S55T Multi-Touch Notebook - B&H # ***Our return policy is printed on the invoice we sent with this product and is on our website at
***It says, in part: Final Sale & Nonreturnable Items Unwrapped/opened computers and computer software.As a courtesy I will ask the customer service manager to reconsider whether or not to extend the courtesy of a store credit with a restock fee-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This description mentions "North American region locked" this is not the case according to SamsungIt is because of this that apps such as Samsung Pay cannot be used in North AmericaThis is because Samsung Pay is not available in India, Singapore, Australia or South America, where this phone is region locked toNowhere in this description does it mention any of these countriesIn my research for this phone I was warned about phones locked to other regionsThe phone will still work as a phone but certain features will not work outside of the programmed regionThis description clearly states that "North America" is part of this phones region and that is simply not the case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June *, 2015Revdex.com Complaint #***B&H Web No: ***B&H Photo's return policy includes the following: "No Return/Exchange on the following Computers and Computer Software, once any of the manufacturer's packaging has been opened."The only possible exception
we will make is an even exchange if the customer receives a computer which is defective out-of-the-boxThis customer's Toshiba CB35-BChromebook 13.3" LED-Backlit TFT TruBrite Display (Silver) - B&H # *** is not eligible to be returned for refund, store credit or exchange.-- *** ***B&H Photo-Video
April *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a used Nikon 85/D AF lensThe lens we shipped to him was serial #: When we received his return, the lens sent back had a different serial numberIn Web No: *** the customer did the same thing
with a Nikon 18-200/3.5-5.6G ED AFS VR lensWe do not accept returns for products we did not originally sellWe have reason to believe the customer has a repair shop and sells camera equipment on eBay under the name "***."-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: *** Return authorization *** was created and emailed earlier todayA pre-paid *** return label has also been emailed for his convenienceWhen we receive and process the return, a refund will be issued.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I have sent the radios back to youTracking number is ***. Thank you for processing the return for the radios. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H Web No: ***We appreciate this customer's order and regret the delayOur vendor has been dealing with a technical issue whcih has delayed the process of getting this download distributedWe are in touch with them several times per day and hope to
see this resolved shortly-- Henry P***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H Web No: 1***We received this order on Dec **, During the order the customer confirmed the billing and shipping address we usedA copy of the order confirmation page we showed him is attachedWe then sent an email titled, "Your
B&H Order #*** Is ConfirmedThank You!" That too included the biand shaddresses and links he could have used to contact us to make any correctionsHe did not, until Dec **, 2015.The order was shipped on Dec **, At that time we sent another email this titled, "B&H Photo Order #*** Shipped" The address information was repeated and a *** package tracking number and tracking link were included*** reports "Delivered On: Tuesday, 12/**/at 5:P.M."There are two issues with redirect requestsThe first is that under the best of circumstances *** is not 100% reliable in making these adjustments no matter how amenable they are to receiving the instructionsThe second it that *** (which was used to pay for this transaction) has its own limits on how an order can be modified or edited once the customer has submitted it to us.Despite this we advised the customer we would attempt to have the package reroutedWe regret this attempt was unsuccessful in spite of all our effortsIf the merchandise is returned to us we will refund the item's purchase price to the customer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
B&H scanned the serial number on the box they shippedme, not the camera inside the boxThe box that I returned matches serialnumber *** Neither party canprove what was the serial number on the camera inside the boxA mistake couldhave been made when the camera was packaged inside the factory or even duringthe return processI have not had any other Insteon cameras and I am onlyreturning it because the camera requires a smartphone and is not compatiblewith *** *** software which I found out after contacting InsteonsupportI am confident that I returned the camera B&H originally shipped me.Matching serial number is not a condition of return and the RMA should be approvedaccording to return policy that B&H and I agreed to at the time ofpurchase.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told on the phone that there would be a refund and was provided a confirmation number The representative even checked with a supervisor The issue is not the business's policy, it's what was promised
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July *, 2017Revdex.com complaint #***The customer reports this transaction is our Order Number: *** and that the order was placed on 8/**/Using the customer's name, email address, and telephone number I was unable to locate any purchase from him which matches his description on or near the
date he providedThe order number, ***, is not a B&H order number at allI did find B&H Web No: *** a/k/a *** dated June *, That transaction included two used computers -- an Asus Zenbook and a Dell I3-4005U notebookIt is possible this is the transaction in questionWe issued return authorization *** for the Asus Zenbook on 7/**/The customer received another Asus Zenbook as an exchange under ou* ***That transaction is dated 8/**/1016.The original transaction, B&H Web No: *** a/k/a *** dated June *, 2016, is more than a year oldOur return policy and used equipment warranty have both expiredThe customer is not now eligible for return or echange for the Dell notebook-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***The customer wrote, "...I clicked the option for them to handle all of that stuff and it wasn't." Because it wasn't, for whatever reason, it has to be handled now and at this point we are unable to do soThe circumstances today dictate the customer has to handle thisThe cross-border import fees and brokerage are due and the customer, who for whatever reason, did not pay them when the order was submitted must now do so.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
June **, 2016Revdex.com complaint #***B&H Web No: ***The customer purchased a Samsung TV set and after-market warranty on May *, He paid via a *** cardThe order was shipped the same day and delivered on May **, *** did not report any damage to the package in transit and their
package weight is the same as the weight we recorded when the order was shippedThis indicates the package was delivered intact with all ordered items.On May *** the customer informed is that allegedly the TV was missing from the delivery and the shipping carton had been cut open and retapedDespite the absence of any evidence thereof we agreed he could return the package he received and we would issue a refund.The customer insisted he had closed his *** account and demanded we issue the refund via a check onlyWe sent two checks for $and $The customer then informed us the checks had been stolen from his mailbox and demanded we send anotherWe then determined the check for $had been cashed at a *** in StPaul, MN, and that the person who cashed the check provided government-issued ID at that time.We have since received the attached chargeback documentThe customer has been refunded twice -- once via the check he received and cashed and a second time via the chargebackThe customer's, "Demand for reimbursements sent in check or wire transfer," is therefor rejected-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I requested an RMA, B&H's tech support rep questioned me about the incident, ultimately coming the the conclusion that I had performed the necessary steps and this was NOT user error I was to send the quad in for a replacement There was no mention of having a third party (***) involved Furthermore, how is analyzing the flight data going to rule out a malfunction with the controller? Perhaps the unit was under complete control of the remote but the remote was malfunctioning Regardless, my hands did not give the quad commands to fly directly into a tree at full speed I've included the original RMA that stated this was not user error.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2016Revdex.com complaint #***B&H Web No: ***The situation is unchangedThe facts are unchangedOur reply is unchangedWe regret the customer's dissatisfaction-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The "SP032GBUF3B30V1K" and "SP032GBUF3B30V1KNE" models are clearly different.The *** website also sells the "SP032GBUF3B30V1K" and "SP032GBUF3B30V1KNE" models separately.I roamed the website for three days to purchase the "SP032GBUF3B30V1K" model.The b&h clearly labeled "SP032GBUF3B30V1K" model.There was no "SP032GBUF3B30V1KNE" model anywhere.However, the b&h claims that model "SP032GBUF3B30V1K" and model "SP032GBUF3B30V1KNE" are the same model.This is a clear scam.I am entitled to a refund, including shipping charges.---- amazone ----SP032GBUF3B30V1K url: ***
SP032GBUF3B30V1KNE url: ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becOnce again I have to state, I would admit this was an erroneous ADD if I had not sent this link with the Add to your Cust Serv Dept with a direct question & received a direct answer of YES Just because B&H chose to send me something other than what "I" purchased and wish to claim all of the sudden it was an error does not mean it's correct. The link showed several stores with the same sale one was B&H & the other ***, witch now has been deleted, but on my link it clearly shows B&H My Email clearly came from B&H and you should honor your addB&H is trying to claim solving this issue by asking for me to return this item, I did not purchase this item to hang it up on a wall it was purchased to be put to useReturning it does not apply being that it was used immediately at this point much less I can't return what I purchased due to the fact that my purchase was incomplete.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April *, 2016Revdex.com Complaint #***B&H Web No: ***We regret this customer's dissatisfactionThe customer purchased a Toshiba 15.6" Satellite S55T Multi-Touch Notebook - B&H # ***Our return policy is printed on the invoice we sent with this product and is on our website at
***It says, in part: Final Sale & Nonreturnable Items Unwrapped/opened computers and computer software.As a courtesy I will ask the customer service manager to reconsider whether or not to extend the courtesy of a store credit with a restock fee-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This description mentions "North American region locked" this is not the case according to SamsungIt is because of this that apps such as Samsung Pay cannot be used in North AmericaThis is because Samsung Pay is not available in India, Singapore, Australia or South America, where this phone is region locked toNowhere in this description does it mention any of these countriesIn my research for this phone I was warned about phones locked to other regionsThe phone will still work as a phone but certain features will not work outside of the programmed regionThis description clearly states that "North America" is part of this phones region and that is simply not the case
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***