Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The RMA form that was sent to my email from the business has requested the item to be sent brand new, in as-new condition as a 'change of mind'I would like to point out it was not a change of mind, the product is defective from day 1, and I can only have known this by opening the product and using it, so can't return it in new & unused condition as requestedThe item is a OEM drive, and comes in a simple cardboard box which I do not have any longerOnline Help from B & H did direct me to Western Digital as I do not have the box, and Western Digital directed me to send it to their Vietnam baseBasically, I am not happy with sending paperwork, wrongly indicating a change of mind purchase as I have been told on the B & H LIVE help assistant that I MUST include the plain cardboard outer box otherwise the return will be rejected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2017Revdex.com complaint #***B&H Web No: ***The order was processed as submitted to us and shipped per the customer's instructionA copy of the invoice is attachedThe same billing and shipping information were on the order confirmation email sent to the customer when the
order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrectSince the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolenNoting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phoneI would encourage the Revdex.com to look into this further and require an honest description of the productThis phone is an India, Singapore, Australia and Latin America designated phone, not North America
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why are you ignoring the conversation on May *** where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company still ignores the fact that when the product was ordered it was advertised as in-stock and ready to ship. Five days later they switched the offer claiming the drive was discontinued. Very unethical to advertise product as in-stock when you don't actually have the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***B&H regrets this customer's dissatisfactionThe order has been cancelled and the $purchase price has been refundedB&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund itThe
customer wrote, "Note that was the only method (Wire Tranfer) informed by email from B&H." When I searched our transaction database using the email address the customer used when this order was placed, I found transactions dating back to including several earlier wire transfers and more than one paid with *** or *** accounts-- Henry P***B&H Photo-Video
*** *** ***
Revdex.com complaint #***B&H Web No: ***We appreciate the customer's business and regret this dissatisfactionThis order was placed Nov ***, shipped the same day and delivered Nov ***On Nov *** when the customer advised he'd received the wrong item we issued
return authorization and emailed it with a pre-paid *** return labelNormally it is our policy to ship a replacement item when the return has been delivered to us and processedIn this instance we informed the customer we would ship the desired item as soon as *** confirmed the return shipment had been delivered to themThat usually registers on their package tracking site within a few hours of the customer handing the return package over to themAs of this writing, ***'s site does not yet confirm they're received the return package-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Either the seller did not tell the truth or he was not aware of wat was posted on his websiteAttached are a pdf file of the advertisement and the original invoice before I asked the seller to remove the computer from the order because of the product switchingYou could see clearly that B&H posted a NUC6i5SYH at US $If B&H switched products when the selected item was deposited in the shopping cart, there is nothing a customer could doAgain, if it was indeed an honest mistake from B&H, the general policy in this kind of situation is to honour what the Customer saw and sell the product at the advertised price.Cordially,*** ** **P.S: I never had the intention to purchase a NUC6i3SYH from the start, that is why I had it removed from the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***
*** *** *** *** ***
*** * ***The customer's reply does nothing to alter the factsWhile we continue to regret his dissatisfaction our position is unchanged.-- Henry Po***B&H Photo-Video
August **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a used Samsung 45/lens from usIt was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid *** return labelB&H paid for his
shipping both ways.When we received the return, the lens was carefully inspected and testedIt is not at all defective and in fact it is in perfect working conditionA reasonable and appropriate restocking fee was appliedIn then reviewing the customer's overall shopping history under customer code ***, we found the following: - Orders 14 $6611.94 - Returns 9 $5878.53This rate of return is excessive, bordering on abuse of our generous return policyNevertheless under B&H ***, dated 8/**/the amount withheld as a restock fee is also being refunded.-- Henry P***B&H Photo-Video
May *** 2015Revdex.com Complaint ***B&H Web No: ***The customer purchased INTTBSFE14W = Intuit TurboTax Business Federal + E-File (Download, Windows) MFR # *** on 5/**/The product is annotated as follows:After purchasing this software download product, you will receive an
order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours)This item is non-cancelable and non-returnable.On May *** the customer informed our customer service department that his computer system is Macintosh, not WindowsWe regret he apparently made an error in ordering but as noted, no return is possibleWe encourage the customer to contact Intuit, which may be able to offer assistance.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD ProjectorThe price was $The address provided was in CaliforniaThe payment method was a *** ***
Orders placed with US addresses and credit card payments are not charged until the ordered merchandise is actually shippedPrior to that a lien (usually for $1.00) is appliedThese expire on their own after approximately hoursOur site advises, "...a credit card authorization hold occurs at the time the order is placed."A later customer service notation in this transaction log says the credit card was declinedIf the customer wants to cancel this order, we should be contacted via ***On the other hand, if the customer wants to proceed, the correct contact is ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I need help vviewing the cameras remotely I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely I have seen the videos for help, I have read the instruction manual It is still not working I must be doing something wrong, however I do not know what If I was ablt o figure out out by the steps you posted, it never would have gotten to this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sept *, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/**It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/
at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint #***B&H ***This customer posted the same complaint in ***There, we replied as follows:Thank you for your order and this feedbackWe regret your dissatisfactionWe consider price-match queries on an individual case-by-case basis, usually before a
purchase has been madeWe try to say Yes as often as e can and regret when we must say NoIn this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business simply wrote the same copy/paste nonsense responseThey scammed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
*** *** ***
*** *** ***
*** *** *** ***On Dec *, the customer ordered a Blu Studio D650A-Black phone from usIt was delivered Dec *, As with all our products it was covered by our 30-day return policyIt was also covered by a Limited 1-Year Manufacturer
WarrantyOn Jan **, we issued return authorization *** at the customer's request when the customer alleged it was defectiveWe received the customer's return June *, That represents a delay of almost six (6) months.On June *, under *** an order for a Blu Studio D651U-Black was processed and shippedIt was delivered to the customer June *, On June **, after the customer reported this too was defective we issued return authorization ***We received the customer's return Oct *, That represents a delay of four (4) months.On Oct **, we processed an order for a BLU Studio ** *** *** SmartphoneIt was delivered Oct **, Two months later, on Dec **, the customer advised that this third phone was also defectiveOur return policy time period for this transaction has expiredThe phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warrantyWe will not accept a return on this device for refund or store creditThe customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into accountThe customer is blocked from future purchases here.-- Henry P***B&H Photo-Video
January **, 2016New York Revdex.com complaint #***B&H Web No: ***As I said before, I thought it ironic he customer's original complaint to the Revdex.com was submitted one day after the order was placed.When it was placed we advised, "This item is backordered by the manufacturerOrder now and we'll deliver when available."It's doubly ironic to receive this additional complaint when the customer's order has since been shippedAt this moment *** reports:*** ***
*** *** ** *** ** ***I presume this matter is now closed-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The RMA form that was sent to my email from the business has requested the item to be sent brand new, in as-new condition as a 'change of mind'I would like to point out it was not a change of mind, the product is defective from day 1, and I can only have known this by opening the product and using it, so can't return it in new & unused condition as requestedThe item is a OEM drive, and comes in a simple cardboard box which I do not have any longerOnline Help from B & H did direct me to Western Digital as I do not have the box, and Western Digital directed me to send it to their Vietnam baseBasically, I am not happy with sending paperwork, wrongly indicating a change of mind purchase as I have been told on the B & H LIVE help assistant that I MUST include the plain cardboard outer box otherwise the return will be rejected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2017Revdex.com complaint #***B&H Web No: ***The order was processed as submitted to us and shipped per the customer's instructionA copy of the invoice is attachedThe same billing and shipping information were on the order confirmation email sent to the customer when the
order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrectSince the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolenNoting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phoneI would encourage the Revdex.com to look into this further and require an honest description of the productThis phone is an India, Singapore, Australia and Latin America designated phone, not North America
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why are you ignoring the conversation on May *** where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company still ignores the fact that when the product was ordered it was advertised as in-stock and ready to ship. Five days later they switched the offer claiming the drive was discontinued. Very unethical to advertise product as in-stock when you don't actually have the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***B&H regrets this customer's dissatisfactionThe order has been cancelled and the $purchase price has been refundedB&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund itThe
customer wrote, "Note that was the only method (Wire Tranfer) informed by email from B&H." When I searched our transaction database using the email address the customer used when this order was placed, I found transactions dating back to including several earlier wire transfers and more than one paid with *** or *** accounts-- Henry P***B&H Photo-Video
*** *** ***
Revdex.com complaint #***B&H Web No: ***We appreciate the customer's business and regret this dissatisfactionThis order was placed Nov ***, shipped the same day and delivered Nov ***On Nov *** when the customer advised he'd received the wrong item we issued
return authorization and emailed it with a pre-paid *** return labelNormally it is our policy to ship a replacement item when the return has been delivered to us and processedIn this instance we informed the customer we would ship the desired item as soon as *** confirmed the return shipment had been delivered to themThat usually registers on their package tracking site within a few hours of the customer handing the return package over to themAs of this writing, ***'s site does not yet confirm they're received the return package-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***We continue to regret the customer's dissatisfaction but our reply is unchanged.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Either the seller did not tell the truth or he was not aware of wat was posted on his websiteAttached are a pdf file of the advertisement and the original invoice before I asked the seller to remove the computer from the order because of the product switchingYou could see clearly that B&H posted a NUC6i5SYH at US $If B&H switched products when the selected item was deposited in the shopping cart, there is nothing a customer could doAgain, if it was indeed an honest mistake from B&H, the general policy in this kind of situation is to honour what the Customer saw and sell the product at the advertised price.Cordially,*** ** **P.S: I never had the intention to purchase a NUC6i3SYH from the start, that is why I had it removed from the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***
*** *** *** *** ***
*** * ***The customer's reply does nothing to alter the factsWhile we continue to regret his dissatisfaction our position is unchanged.-- Henry Po***B&H Photo-Video
August **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a used Samsung 45/lens from usIt was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid *** return labelB&H paid for his
shipping both ways.When we received the return, the lens was carefully inspected and testedIt is not at all defective and in fact it is in perfect working conditionA reasonable and appropriate restocking fee was appliedIn then reviewing the customer's overall shopping history under customer code ***, we found the following: - Orders 14 $6611.94 - Returns 9 $5878.53This rate of return is excessive, bordering on abuse of our generous return policyNevertheless under B&H ***, dated 8/**/the amount withheld as a restock fee is also being refunded.-- Henry P***B&H Photo-Video
May *** 2015Revdex.com Complaint ***B&H Web No: ***The customer purchased INTTBSFE14W = Intuit TurboTax Business Federal + E-File (Download, Windows) MFR # *** on 5/**/The product is annotated as follows:After purchasing this software download product, you will receive an
order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours)This item is non-cancelable and non-returnable.On May *** the customer informed our customer service department that his computer system is Macintosh, not WindowsWe regret he apparently made an error in ordering but as noted, no return is possibleWe encourage the customer to contact Intuit, which may be able to offer assistance.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD ProjectorThe price was $The address provided was in CaliforniaThe payment method was a *** ***
Orders placed with US addresses and credit card payments are not charged until the ordered merchandise is actually shippedPrior to that a lien (usually for $1.00) is appliedThese expire on their own after approximately hoursOur site advises, "...a credit card authorization hold occurs at the time the order is placed."A later customer service notation in this transaction log says the credit card was declinedIf the customer wants to cancel this order, we should be contacted via ***On the other hand, if the customer wants to proceed, the correct contact is ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I need help vviewing the cameras remotely I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely I have seen the videos for help, I have read the instruction manual It is still not working I must be doing something wrong, however I do not know what If I was ablt o figure out out by the steps you posted, it never would have gotten to this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Sept *, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/**It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/
at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint #***B&H ***This customer posted the same complaint in ***There, we replied as follows:Thank you for your order and this feedbackWe regret your dissatisfactionWe consider price-match queries on an individual case-by-case basis, usually before a
purchase has been madeWe try to say Yes as often as e can and regret when we must say NoIn this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business simply wrote the same copy/paste nonsense responseThey scammed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
*** *** ***
*** *** ***
*** *** *** ***On Dec *, the customer ordered a Blu Studio D650A-Black phone from usIt was delivered Dec *, As with all our products it was covered by our 30-day return policyIt was also covered by a Limited 1-Year Manufacturer
WarrantyOn Jan **, we issued return authorization *** at the customer's request when the customer alleged it was defectiveWe received the customer's return June *, That represents a delay of almost six (6) months.On June *, under *** an order for a Blu Studio D651U-Black was processed and shippedIt was delivered to the customer June *, On June **, after the customer reported this too was defective we issued return authorization ***We received the customer's return Oct *, That represents a delay of four (4) months.On Oct **, we processed an order for a BLU Studio ** *** *** SmartphoneIt was delivered Oct **, Two months later, on Dec **, the customer advised that this third phone was also defectiveOur return policy time period for this transaction has expiredThe phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warrantyWe will not accept a return on this device for refund or store creditThe customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into accountThe customer is blocked from future purchases here.-- Henry P***B&H Photo-Video
January **, 2016New York Revdex.com complaint #***B&H Web No: ***As I said before, I thought it ironic he customer's original complaint to the Revdex.com was submitted one day after the order was placed.When it was placed we advised, "This item is backordered by the manufacturerOrder now and we'll deliver when available."It's doubly ironic to receive this additional complaint when the customer's order has since been shippedAt this moment *** reports:*** ***
*** *** ** *** ** ***I presume this matter is now closed-- Henry P***B&H Photo-Video