Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dissatisfied does not begin to describe how you make your customers feel by implying they are lyingYou are rude and disrespectful toward someone who trusted your business with a large purchaseAnd please don't say you regret my dissatisfaction because thay implies you did something to help, which we both know you did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The RMA form that was sent to my email from the business has requested the item to be sent brand new, in as-new condition as a 'change of mind'I would like to point out it was not a change of mind, the product is defective from day 1, and I can only have known this by opening the product and using it, so can't return it in new & unused condition as requestedThe item is a OEM drive, and comes in a simple cardboard box which I do not have any longerOnline Help from B & H did direct me to Western Digital as I do not have the box, and Western Digital directed me to send it to their Vietnam baseBasically, I am not happy with sending paperwork, wrongly indicating a change of mind purchase as I have been told on the B & H LIVE help assistant that I MUST include the plain cardboard outer box otherwise the return will be rejected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2017Revdex.com complaint #***B&H Web No: ***The order was processed as submitted to us and shipped per the customer's instructionA copy of the invoice is attachedThe same billing and shipping information were on the order confirmation email sent to the customer when the
order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrectSince the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolenNoting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P***B&H Photo-Video
June *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on 12/**/It included a Limited 1-Year Warranty with Days of Free Telephone Support from Apple, not from B&H PhotoOn January *** the customer
advised us she was dissatisfied with the product and wanted to return itWe advised she could notShe now claims it is defectiveHer recourse is the warranty provided by AppleSince she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedbackWe regret your dissatisfactionAfter months any problem with your computer should be dealt with by the manufacturer or their authorized service facilitiesIt would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for serviceProper customer service is giving you the best advice in this situationThat best advice is for _you_ to reach out to the manufacturer or their US subsidiaryThe complaint here says, "They are saying I have to contact the manufacturer..." That is correctWe will not exchange the laptop and we will not refund the original purchaseThe customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why are you ignoring the conversation on May *** where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phoneI would encourage the Revdex.com to look into this further and require an honest description of the productThis phone is an India, Singapore, Australia and Latin America designated phone, not North America
Sincerely,
*** ***
*** *** ***
*** *** ***
*** ***B&H regrets this customer's dissatisfactionThe order has been cancelled and the $purchase price has been refundedB&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund itThe
customer wrote, "Note that was the only method (Wire Tranfer) informed by email from B&H." When I searched our transaction database using the email address the customer used when this order was placed, I found transactions dating back to including several earlier wire transfers and more than one paid with *** or *** accounts-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You really don't read You have all the *** proof because you issued the tag, have the tracking number and your employee said you received the shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May *** 2015Revdex.com Complaint ***B&H Web No: ***The customer purchased INTTBSFE14W = Intuit TurboTax Business Federal + E-File (Download, Windows) MFR # *** on 5/**/The product is annotated as follows:After purchasing this software download product, you will receive an
order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours)This item is non-cancelable and non-returnable.On May *** the customer informed our customer service department that his computer system is Macintosh, not WindowsWe regret he apparently made an error in ordering but as noted, no return is possibleWe encourage the customer to contact Intuit, which may be able to offer assistance.-- *** ***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** * ***The customer's reply does nothing to alter the factsWhile we continue to regret his dissatisfaction our position is unchanged.-- Henry Po***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD ProjectorThe price was $The address provided was in CaliforniaThe payment method was a *** ***
Orders placed with US addresses and credit card payments are not charged until the ordered merchandise is actually shippedPrior to that a lien (usually for $1.00) is appliedThese expire on their own after approximately hoursOur site advises, "...a credit card authorization hold occurs at the time the order is placed."A later customer service notation in this transaction log says the credit card was declinedIf the customer wants to cancel this order, we should be contacted via ***On the other hand, if the customer wants to proceed, the correct contact is ***-- Henry P***B&H Photo-Video
Sept *, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/**It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/
at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I need help vviewing the cameras remotely I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely I have seen the videos for help, I have read the instruction manual It is still not working I must be doing something wrong, however I do not know what If I was ablt o figure out out by the steps you posted, it never would have gotten to this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
August **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a used Samsung 45/lens from usIt was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid *** return labelB&H paid for his
shipping both ways.When we received the return, the lens was carefully inspected and testedIt is not at all defective and in fact it is in perfect working conditionA reasonable and appropriate restocking fee was appliedIn then reviewing the customer's overall shopping history under customer code ***, we found the following: - Orders 14 $6611.94 - Returns 9 $5878.53This rate of return is excessive, bordering on abuse of our generous return policyNevertheless under B&H ***, dated 8/**/the amount withheld as a restock fee is also being refunded.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint #***B&H ***This customer posted the same complaint in ***There, we replied as follows:Thank you for your order and this feedbackWe regret your dissatisfactionWe consider price-match queries on an individual case-by-case basis, usually before a
purchase has been madeWe try to say Yes as often as e can and regret when we must say NoIn this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
October *, 2017Revdex.com complaint #***B&H Web No: ***On Aug *, the customer purchased one LUECLIPSEGL= Lunt Solar Systems B&H Solar / Solar Eclipse Viewing Glasses (5-Pack)Due to the unprecedented popularity of the solar eclipse he was one of tens of thousands to do so
Because the lenses are ISO 12312-for Safe Solar Viewing they are specifically designed to blocks 99.999% of visible lightIt is in fact impossible to see anything while wearing the glasses unless one is looking directly at the sunNo other light source is powerful enough to be seenWhen he purchased them our product information page advised, "This item is nonreturnable."The customer's first after-sale comment was received by our customer service department on Oct ** Our return policy (moot because these are non-returnable) is thirty daysThat time period has long elapsedHis is the only complaint we have received alleging the lenses were defectiveThey were and are notThey are simply opaque to all but the sun, directly viewed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dissatisfied does not begin to describe how you make your customers feel by implying they are lyingYou are rude and disrespectful toward someone who trusted your business with a large purchaseAnd please don't say you regret my dissatisfaction because thay implies you did something to help, which we both know you did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The RMA form that was sent to my email from the business has requested the item to be sent brand new, in as-new condition as a 'change of mind'I would like to point out it was not a change of mind, the product is defective from day 1, and I can only have known this by opening the product and using it, so can't return it in new & unused condition as requestedThe item is a OEM drive, and comes in a simple cardboard box which I do not have any longerOnline Help from B & H did direct me to Western Digital as I do not have the box, and Western Digital directed me to send it to their Vietnam baseBasically, I am not happy with sending paperwork, wrongly indicating a change of mind purchase as I have been told on the B & H LIVE help assistant that I MUST include the plain cardboard outer box otherwise the return will be rejected
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2017Revdex.com complaint #***B&H Web No: ***The order was processed as submitted to us and shipped per the customer's instructionA copy of the invoice is attachedThe same billing and shipping information were on the order confirmation email sent to the customer when the
order was submitted to us and the customer could have contacted us then, before the order was shipped, with any correction.We made no change or alteration to this transaction in any way whatsoever.The same order confirmation said (emphasis added), "Note: Signature may be required upon delivery." The customer's complaint that, "This shipping invoice says the package must be signed for," is incorrectSince the package was delivered as addressed, the onus is on the customer to contact local law enforcement to report it was stolenNoting that the matter under dispute is valued at $19.99, as a courtesy, despite our having fulfilled this order perfectly, we will issue a refund.-- Henry P***B&H Photo-Video
June *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on 12/**/It included a Limited 1-Year Warranty with Days of Free Telephone Support from Apple, not from B&H PhotoOn January *** the customer
advised us she was dissatisfied with the product and wanted to return itWe advised she could notShe now claims it is defectiveHer recourse is the warranty provided by AppleSince she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedbackWe regret your dissatisfactionAfter months any problem with your computer should be dealt with by the manufacturer or their authorized service facilitiesIt would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for serviceProper customer service is giving you the best advice in this situationThat best advice is for _you_ to reach out to the manufacturer or their US subsidiaryThe complaint here says, "They are saying I have to contact the manufacturer..." That is correctWe will not exchange the laptop and we will not refund the original purchaseThe customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why are you ignoring the conversation on May *** where your rep told me that they are going to reissue the 4% because you did offer it at the time of purchase because your phone rep also told me at the time of purchase that I would get 4%
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe issue of having a misleading statement in the product description will still be an issue for anybody looking for a "North American" region phoneI would encourage the Revdex.com to look into this further and require an honest description of the productThis phone is an India, Singapore, Australia and Latin America designated phone, not North America
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***We continue to regret the customer's dissatisfaction but our reply is unchanged.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** ***B&H regrets this customer's dissatisfactionThe order has been cancelled and the $purchase price has been refundedB&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund itThe
customer wrote, "Note that was the only method (Wire Tranfer) informed by email from B&H." When I searched our transaction database using the email address the customer used when this order was placed, I found transactions dating back to including several earlier wire transfers and more than one paid with *** or *** accounts-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You really don't read You have all the *** proof because you issued the tag, have the tracking number and your employee said you received the shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May *** 2015Revdex.com Complaint ***B&H Web No: ***The customer purchased INTTBSFE14W = Intuit TurboTax Business Federal + E-File (Download, Windows) MFR # *** on 5/**/The product is annotated as follows:After purchasing this software download product, you will receive an
order confirmation email and an additional email containing your software link/instructions (usually within minutes, but may take up to B&H business hours)This item is non-cancelable and non-returnable.On May *** the customer informed our customer service department that his computer system is Macintosh, not WindowsWe regret he apparently made an error in ordering but as noted, no return is possibleWe encourage the customer to contact Intuit, which may be able to offer assistance.-- *** ***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** * ***The customer's reply does nothing to alter the factsWhile we continue to regret his dissatisfaction our position is unchanged.-- Henry Po***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD ProjectorThe price was $The address provided was in CaliforniaThe payment method was a *** ***
Orders placed with US addresses and credit card payments are not charged until the ordered merchandise is actually shippedPrior to that a lien (usually for $1.00) is appliedThese expire on their own after approximately hoursOur site advises, "...a credit card authorization hold occurs at the time the order is placed."A later customer service notation in this transaction log says the credit card was declinedIf the customer wants to cancel this order, we should be contacted via ***On the other hand, if the customer wants to proceed, the correct contact is ***-- Henry P***B&H Photo-Video
Sept *, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/**It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/
at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I need help vviewing the cameras remotely I can see the images on my computer at my house, however I am not sure which ports need to be opened or what I have to do to be able to view them remotely I have seen the videos for help, I have read the instruction manual It is still not working I must be doing something wrong, however I do not know what If I was ablt o figure out out by the steps you posted, it never would have gotten to this point
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
August **, 2015Revdex.com Complaint #***B&H Web No: ***The customer purchased a used Samsung 45/lens from usIt was sent to him with no shipping fee and when he requested return authorization, claiming it was defective, we included a pre-paid *** return labelB&H paid for his
shipping both ways.When we received the return, the lens was carefully inspected and testedIt is not at all defective and in fact it is in perfect working conditionA reasonable and appropriate restocking fee was appliedIn then reviewing the customer's overall shopping history under customer code ***, we found the following: - Orders 14 $6611.94 - Returns 9 $5878.53This rate of return is excessive, bordering on abuse of our generous return policyNevertheless under B&H ***, dated 8/**/the amount withheld as a restock fee is also being refunded.-- Henry P***B&H Photo-Video
December *, 2016Revdex.com complaint #***B&H ***This customer posted the same complaint in ***There, we replied as follows:Thank you for your order and this feedbackWe regret your dissatisfactionWe consider price-match queries on an individual case-by-case basis, usually before a
purchase has been madeWe try to say Yes as often as e can and regret when we must say NoIn this instance we could not agree to match the price and apologize there was any confusion about it.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H Web No: ***Per the attached document *** has refunded the customer-- Henry P***B&H Photo-Video
October *, 2017Revdex.com complaint #***B&H Web No: ***On Aug *, the customer purchased one LUECLIPSEGL= Lunt Solar Systems B&H Solar / Solar Eclipse Viewing Glasses (5-Pack)Due to the unprecedented popularity of the solar eclipse he was one of tens of thousands to do so
Because the lenses are ISO 12312-for Safe Solar Viewing they are specifically designed to blocks 99.999% of visible lightIt is in fact impossible to see anything while wearing the glasses unless one is looking directly at the sunNo other light source is powerful enough to be seenWhen he purchased them our product information page advised, "This item is nonreturnable."The customer's first after-sale comment was received by our customer service department on Oct ** Our return policy (moot because these are non-returnable) is thirty daysThat time period has long elapsedHis is the only complaint we have received alleging the lenses were defectiveThey were and are notThey are simply opaque to all but the sun, directly viewed.-- Henry P***B&H Photo-Video