To B&H:
I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ 5.00. Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 7/**/16, I called the *** Lost Package Investigation department at *** *** *** and spoke with Joseph. He stated that lost package claims information was sent via email to B&H Photo on 4/*/Since then B&H Photo has not responded to *** with the required information to process the claimOn 7/*/16, *** sent a second request to B&H Photo with the lost package claim form*** states that they will refund the shipper for the lost package but will not refund me, B&H's customer for the lost package claimB&H Photo should pursue the package claim with ***, get reimbursed for the lost shipment, and refund me the full purchase price of the item never received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December *, 2015*** *** ***
*** *** *** ***Our return policy is on our site and printed on the invoice included with the merchandiseIt says, "Final Sale & Nonreturnable Items
Unwrapped/opened computers and computer software." However, in consideration of
the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refundReturn authorization # *** and a pre-addressed *** return label have been emailed already-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** states confirms that they lost the package*** will only issue a lost package claim to the shipper (B&H Photo)They will not issue or process a lost package claim from me, the intended receivedClaims information has been sent to B&H PhotoOn 7/*/Emelda at *** confirmed that claims information was sent to the shipper but they have yet to replyB&H Photo should acknowledge that the package was lost and refund me my full purchase price, or process the lost package claim on by behalf since I am unable to do so on my own per the representative from ***B&H Photo states that because the package was delivered to a *** Access point that they no longer have any liability, but when speaking with *** they state that this is untrueI would like to receive documentation from B&H Photo showing the language from their *** shipping contract that states this as *** disagrees with this interpretation, otherwise I ask that they process the lost package claim and refund me the full purchase price of the item
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The communication regarding the backorder status has been disingenuousStarting with uncertainty over when stock would arrive, to a sudden cancellation because the product was "discontinued", and finally informing that the manufacturer doesn't want to the honor the discount, so order won't be honored when the product returned to stock in just over a month.Cancellation of orders is to my knowledge, I was not aware of another retailer (*** ***)However, on these same photography forums, you will find that many users are reporting that their orders are being shipped from retailers like *** and *** with the discounted price honored.And unlike *** ***, my credit card was billed for the full amount since I placed the order back in November. I find it skeptical that the manufacturer would wait months before deciding to no longer honor the discount on backordersThey would know how many they had to fulfill, and if I was past a "cutoff point", my order should have been cancelled much earlier
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseFactually incorrect responseWe contacted *** originally, sent them the computer to be repaired, they lost it and took weeks to return it to meThen they sent a tech support person out who could not fix it and in fact damaged the laptop further at this point we requested whether there would be a tech support person available in Europe as we were headed there for weeksWe never requested that they send a tech support person and these kind of lies are typical of the level of customer service we have receivedI have simply requested that B&H deal with *** to fix our issueA replacement computer would be the best and easiest way to solve this problemAfter months of *** and B&H failing to fix the problem I suggested that they might want to upgrade us with a software package for the 100+ hours I have spent on emails and phone calls trying to just get this issue fixedHow is it unreasonable to want the product that I purchased from B&H to not be faulty? I will not return the laptop to *** again because they lost it last time and I can not go without a computer for another potential weeksI will request again that B&H call *** and organize a service technician to come out and fix my laptop, if it is not fixable then they must replace itYes I understand that B&H has a day return policy but it is basic customer service to assist me with getting a replacement or getting my computer fixedI note that neither *** or B&H has stated that my laptop is not faultyJust that it is to difficult to fix? Is it so unreasonable to want my laptop to work properlyIs it unreasonable to request the retailer to assist me with getting the problem fixed*** are impossible to deal with and have failed to fix the laptop on occasionsIt would just make sense to replace it with a working laptop and I expect B&H to go to bat for us on this one as their customerAs a side note every time I have contacted B&H or *** on this matter I have had to deal with a different customer service rep who has no idea of the history of this problemIt is very easy for a retailer to hide behind a warranty policy and blame *** but they stock their products and should stand behind their serviceBesides this I have contacted *** recently again and they just closed my case which would mean me spending another hours filing a claimSincerely, one very frustrated and not unreasonable customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
In reviewing the customer's previous purchase history I found indications in the customer service log for previous orders indicating that our return policy had been discussed with himIt seem fitting now to note that our return policy at *** says, "Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."In our customer service notes for this transaction it says we received email from the customer on Aug **, and replied the same day asking for additional information and clarification of the customer's problemWe never received any reply.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***Per the customer's request the price of the quick release plate sent under B&H order *** will be refundedThe customer remains cautioned regarding his egregiously excessive abuse of our return policy.-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have since been issued a refund and I see it's been processedI will contact them if I don't see it posted to the right method of payment but my issue appears to have been resolved
Sincerely,
*** ***
July **, 2017Revdex.com complaint #***B&H Web No: ***This customer purchased two new Lenovo ThinkPad T460s laptop computers (B&H LET460S20FAX)The price was 875.00/eachThey were brand new when shipped, in the same condition as when we received themWe have no evidence they were
refurbished and do not believe they were.Despite this, as a courtesy when the customer returns them to us we will refund the $purchase priceWe will not pay for or reimburse the customer's return shipping from any location outside the continental USAThe customer can contact [email protected] to proceed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint I do not believe that issues between your company and *** are my problem, they are yoursI made a purchase and received an order confirmation from B&H, not ***Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensationOffering a $discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality productMANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TVYour company caused me not to purchase from another retailer and is now leaving me empty handed because you overreachedI am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied meThis is not good customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even if B&H Photo had delivered the product to *** the same day, which *** denies, this does not negate the fact that it was shipped *** ground instead of expedited, as promised when I ordered the product. B&H Photo's response fails to mention this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H Web No: ***When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedFurthermore, I've paid the attached quote from B&H and the quoted priceThank you to all involved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Regarding the invoicing, why would you have to charge for an item that I did not order, only to try a refund later ? I did call your business BEFORE the shipping, did I not ? Customers just want to be treated fairlyIf consider that a threat, it is up to youYou just lost a customer that has been doing business with you for yearsSo far as I remember, this is the first time I had to make a complaint about B&HI had always received a good service from your store in the past, but I do expect some honesty from my suppliersRegarding the computer, please do not worryWith the devaluation of the canadian dollar, there are plenty of sellers here that are as competitive as those in the States
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any reimbursement from the above noted "protection plan" including camera or lense, nor have theses items been returnedPLEASE NOTE OVER NEGATIVE TRUSTPILOT REVIEWS OF THIS PRODUCT!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please explain how this is part of the B&H day Return/Exchange policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/lookNowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from hereI have better prices and better service in some other places but I thought I would give this business a chanceNever againI have attached the screenshot showing the clear lack of information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed on May *, It was shipped May *, The *** package tracking number was *** reports:Delivered On: Friday, 05/**/at 10:A.MWhen the customer reported the package was
missing we initiated the same actions we would in any similar situationIn order to document the package was stolen we require a legitimate police reportFirst the customer told is the local police could not or would not complyThen we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contentsWe telephoned the *** ** *** ***, whose name had been in the header for the document we receivedThey informed us they do not cover *** **, the town in which the customer residesThis calls into question the legitimacy of the document sent to usNevertheless we submitted a claim to the shipperIt was deniedThe customer informed us a legitimate police report would be sent soonWe have not received oneInstead we received a chargeback from the customer's bankWe are contesting it-- Henry P***B&H Photo-Video
To B&H:
I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ 5.00. Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 7/**/16, I called the *** Lost Package Investigation department at *** *** *** and spoke with Joseph. He stated that lost package claims information was sent via email to B&H Photo on 4/*/Since then B&H Photo has not responded to *** with the required information to process the claimOn 7/*/16, *** sent a second request to B&H Photo with the lost package claim form*** states that they will refund the shipper for the lost package but will not refund me, B&H's customer for the lost package claimB&H Photo should pursue the package claim with ***, get reimbursed for the lost shipment, and refund me the full purchase price of the item never received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December *, 2015*** *** ***
*** *** *** ***Our return policy is on our site and printed on the invoice included with the merchandiseIt says, "Final Sale & Nonreturnable Items
Unwrapped/opened computers and computer software." However, in consideration of
the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refundReturn authorization # *** and a pre-addressed *** return label have been emailed already-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** states confirms that they lost the package*** will only issue a lost package claim to the shipper (B&H Photo)They will not issue or process a lost package claim from me, the intended receivedClaims information has been sent to B&H PhotoOn 7/*/Emelda at *** confirmed that claims information was sent to the shipper but they have yet to replyB&H Photo should acknowledge that the package was lost and refund me my full purchase price, or process the lost package claim on by behalf since I am unable to do so on my own per the representative from ***B&H Photo states that because the package was delivered to a *** Access point that they no longer have any liability, but when speaking with *** they state that this is untrueI would like to receive documentation from B&H Photo showing the language from their *** shipping contract that states this as *** disagrees with this interpretation, otherwise I ask that they process the lost package claim and refund me the full purchase price of the item
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The communication regarding the backorder status has been disingenuousStarting with uncertainty over when stock would arrive, to a sudden cancellation because the product was "discontinued", and finally informing that the manufacturer doesn't want to the honor the discount, so order won't be honored when the product returned to stock in just over a month.Cancellation of orders is to my knowledge, I was not aware of another retailer (*** ***)However, on these same photography forums, you will find that many users are reporting that their orders are being shipped from retailers like *** and *** with the discounted price honored.And unlike *** ***, my credit card was billed for the full amount since I placed the order back in November. I find it skeptical that the manufacturer would wait months before deciding to no longer honor the discount on backordersThey would know how many they had to fulfill, and if I was past a "cutoff point", my order should have been cancelled much earlier
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseFactually incorrect responseWe contacted *** originally, sent them the computer to be repaired, they lost it and took weeks to return it to meThen they sent a tech support person out who could not fix it and in fact damaged the laptop further at this point we requested whether there would be a tech support person available in Europe as we were headed there for weeksWe never requested that they send a tech support person and these kind of lies are typical of the level of customer service we have receivedI have simply requested that B&H deal with *** to fix our issueA replacement computer would be the best and easiest way to solve this problemAfter months of *** and B&H failing to fix the problem I suggested that they might want to upgrade us with a software package for the 100+ hours I have spent on emails and phone calls trying to just get this issue fixedHow is it unreasonable to want the product that I purchased from B&H to not be faulty? I will not return the laptop to *** again because they lost it last time and I can not go without a computer for another potential weeksI will request again that B&H call *** and organize a service technician to come out and fix my laptop, if it is not fixable then they must replace itYes I understand that B&H has a day return policy but it is basic customer service to assist me with getting a replacement or getting my computer fixedI note that neither *** or B&H has stated that my laptop is not faultyJust that it is to difficult to fix? Is it so unreasonable to want my laptop to work properlyIs it unreasonable to request the retailer to assist me with getting the problem fixed*** are impossible to deal with and have failed to fix the laptop on occasionsIt would just make sense to replace it with a working laptop and I expect B&H to go to bat for us on this one as their customerAs a side note every time I have contacted B&H or *** on this matter I have had to deal with a different customer service rep who has no idea of the history of this problemIt is very easy for a retailer to hide behind a warranty policy and blame *** but they stock their products and should stand behind their serviceBesides this I have contacted *** recently again and they just closed my case which would mean me spending another hours filing a claimSincerely, one very frustrated and not unreasonable customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
In reviewing the customer's previous purchase history I found indications in the customer service log for previous orders indicating that our return policy had been discussed with himIt seem fitting now to note that our return policy at *** says, "Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."In our customer service notes for this transaction it says we received email from the customer on Aug **, and replied the same day asking for additional information and clarification of the customer's problemWe never received any reply.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***Per the customer's request the price of the quick release plate sent under B&H order *** will be refundedThe customer remains cautioned regarding his egregiously excessive abuse of our return policy.-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have since been issued a refund and I see it's been processedI will contact them if I don't see it posted to the right method of payment but my issue appears to have been resolved
Sincerely,
*** ***
July **, 2017Revdex.com complaint #***B&H Web No: ***This customer purchased two new Lenovo ThinkPad T460s laptop computers (B&H LET460S20FAX)The price was 875.00/eachThey were brand new when shipped, in the same condition as when we received themWe have no evidence they were
refurbished and do not believe they were.Despite this, as a courtesy when the customer returns them to us we will refund the $purchase priceWe will not pay for or reimburse the customer's return shipping from any location outside the continental USAThe customer can contact [email protected] to proceed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint I do not believe that issues between your company and *** are my problem, they are yoursI made a purchase and received an order confirmation from B&H, not ***Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensationOffering a $discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality productMANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TVYour company caused me not to purchase from another retailer and is now leaving me empty handed because you overreachedI am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied meThis is not good customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even if B&H Photo had delivered the product to *** the same day, which *** denies, this does not negate the fact that it was shipped *** ground instead of expedited, as promised when I ordered the product. B&H Photo's response fails to mention this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H Web No: ***When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedFurthermore, I've paid the attached quote from B&H and the quoted priceThank you to all involved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Regarding the invoicing, why would you have to charge for an item that I did not order, only to try a refund later ? I did call your business BEFORE the shipping, did I not ? Customers just want to be treated fairlyIf consider that a threat, it is up to youYou just lost a customer that has been doing business with you for yearsSo far as I remember, this is the first time I had to make a complaint about B&HI had always received a good service from your store in the past, but I do expect some honesty from my suppliersRegarding the computer, please do not worryWith the devaluation of the canadian dollar, there are plenty of sellers here that are as competitive as those in the States
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any reimbursement from the above noted "protection plan" including camera or lense, nor have theses items been returnedPLEASE NOTE OVER NEGATIVE TRUSTPILOT REVIEWS OF THIS PRODUCT!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please explain how this is part of the B&H day Return/Exchange policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As per your attachment with the image, that is not the page I ordered from, as I had mentioned if anyone cares to listen/lookNowhere on this screenshot does the information about being "APS-C" appear here, nowhere! Terrible business practices for $I have read other reviews elsewhere and I wish I had delved a bit deeper before purchasing from hereI have better prices and better service in some other places but I thought I would give this business a chanceNever againI have attached the screenshot showing the clear lack of information
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed on May *, It was shipped May *, The *** package tracking number was *** reports:Delivered On: Friday, 05/**/at 10:A.MWhen the customer reported the package was
missing we initiated the same actions we would in any similar situationIn order to document the package was stolen we require a legitimate police reportFirst the customer told is the local police could not or would not complyThen we received something anyone could have typed up on any typewriter or home computer with no report number or other necessary contentsWe telephoned the *** ** *** ***, whose name had been in the header for the document we receivedThey informed us they do not cover *** **, the town in which the customer residesThis calls into question the legitimacy of the document sent to usNevertheless we submitted a claim to the shipperIt was deniedThe customer informed us a legitimate police report would be sent soonWe have not received oneInstead we received a chargeback from the customer's bankWe are contesting it-- Henry P***B&H Photo-Video