Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 7/**/16, I called the *** Lost Package Investigation department at *** *** *** and spoke with Joseph. He stated that lost package claims information was sent via email to B&H Photo on 4/*/Since then B&H Photo has not responded to *** with the required information to process the claimOn 7/*/16, *** sent a second request to B&H Photo with the lost package claim form*** states that they will refund the shipper for the lost package but will not refund me, B&H's customer for the lost package claimB&H Photo should pursue the package claim with ***, get reimbursed for the lost shipment, and refund me the full purchase price of the item never received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even if B&H Photo had delivered the product to *** the same day, which *** denies, this does not negate the fact that it was shipped *** ground instead of expedited, as promised when I ordered the product. B&H Photo's response fails to mention this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** states confirms that they lost the package*** will only issue a lost package claim to the shipper (B&H Photo)They will not issue or process a lost package claim from me, the intended receivedClaims information has been sent to B&H PhotoOn 7/*/Emelda at *** confirmed that claims information was sent to the shipper but they have yet to replyB&H Photo should acknowledge that the package was lost and refund me my full purchase price, or process the lost package claim on by behalf since I am unable to do so on my own per the representative from ***B&H Photo states that because the package was delivered to a *** Access point that they no longer have any liability, but when speaking with *** they state that this is untrueI would like to receive documentation from B&H Photo showing the language from their *** shipping contract that states this as *** disagrees with this interpretation, otherwise I ask that they process the lost package claim and refund me the full purchase price of the item
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
In reviewing the customer's previous purchase history I found indications in the customer service log for previous orders indicating that our return policy had been discussed with himIt seem fitting now to note that our return policy at *** says, "Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."In our customer service notes for this transaction it says we received email from the customer on Aug **, and replied the same day asking for additional information and clarification of the customer's problemWe never received any reply.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have since been issued a refund and I see it's been processedI will contact them if I don't see it posted to the right method of payment but my issue appears to have been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** ***Per the customer's request the price of the quick release plate sent under B&H order *** will be refundedThe customer remains cautioned regarding his egregiously excessive abuse of our return policy.-- Henry
P***B&H Photo-Video
April *, 2016Revdex.com Complaint #***B&H Web No: ***We regret this customer's dissatisfactionThe customer purchased a Toshiba 15.6" Satellite S55T Multi-Touch Notebook - B&H # ***Our return policy is printed on the invoice we sent with this product and is on our website at
***It says, in part: Final Sale & Nonreturnable Items Unwrapped/opened computers and computer software.As a courtesy I will ask the customer service manager to reconsider whether or not to extend the courtesy of a store credit with a restock fee-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***This customer purchased two new Lenovo ThinkPad T460s laptop computers (B&H LET460S20FAX)The price was 875.00/eachThey were brand new when shipped, in the same condition as when we received themWe have no evidence they were
refurbished and do not believe they were.Despite this, as a courtesy when the customer returns them to us we will refund the $purchase priceWe will not pay for or reimburse the customer's return shipping from any location outside the continental USAThe customer can contact [email protected] to proceed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The communication regarding the backorder status has been disingenuousStarting with uncertainty over when stock would arrive, to a sudden cancellation because the product was "discontinued", and finally informing that the manufacturer doesn't want to the honor the discount, so order won't be honored when the product returned to stock in just over a month.Cancellation of orders is to my knowledge, I was not aware of another retailer (*** ***)However, on these same photography forums, you will find that many users are reporting that their orders are being shipped from retailers like *** and *** with the discounted price honored.And unlike *** ***, my credit card was billed for the full amount since I placed the order back in November. I find it skeptical that the manufacturer would wait months before deciding to no longer honor the discount on backordersThey would know how many they had to fulfill, and if I was past a "cutoff point", my order should have been cancelled much earlier
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To B&H:
I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ 5.00. Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint I do not believe that issues between your company and *** are my problem, they are yoursI made a purchase and received an order confirmation from B&H, not ***Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensationOffering a $discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality productMANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TVYour company caused me not to purchase from another retailer and is now leaving me empty handed because you overreachedI am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied meThis is not good customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December *, 2015*** *** ***
*** *** *** ***Our return policy is on our site and printed on the invoice included with the merchandiseIt says, "Final Sale & Nonreturnable Items
Unwrapped/opened computers and computer software." However, in consideration of
the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refundReturn authorization # *** and a pre-addressed *** return label have been emailed already-- Henry P***B&H Photo-Video
January *, 2017Revdex.com complaint #***B&H Web No: ***When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer wrote, "I'd like an explanation as to why the monitor had puncture holes where the monitor stand was and to have the monitor shipped as soon as possible." I have asked customer service to expedite shipping another monitor to this customerIt is useful to note that B&H will be closed Oct *** through Oct ***The monitors we have shipped were shipped unopened and brand new as we received them from our supplierWe dno not open and inspect new merchandise before it is shipped to a customer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please explain how this is part of the B&H day Return/Exchange policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2017Revdex.com complaint #***B&H *** and ***The offer the customer wants restored included free lenses with purchase of a Fujifilm X-TMirrorless Digital CameraThat offer, since deleted from our site, was originally posted in error, the difference between a 100% discount and a 100$ discountThe camera remains available on our site but the lens offers have been properly updated to reflect a $discount if the lens is purchased with the bodyThere was no fraudulent intent and the suggestion there was or is is ludicrousThe customer's original orders were cancelled and, as I explained previously, done so correctly and properly under the guidance of the equitable doctrine of unilateral mistakesThe original orders have been cancelled and will not be reinstated-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** *** ***The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300 International 16GB Smartphone (Unlocked, Blue)The product can be found on our site at *** where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time periodThe product information page also linked to a list of carriers by countryIn China this phone operates with China Mobile and China UnicomWe cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%No other customer complained the phone was lockedThe customer's first after-sale contact with us was on 5/**/15, a year after the date of purchaseOur return policy and the warranty have both expired.The customer now alleges we sold him a "fake" productThat is ludicrous and untrue-- *** ***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H Web No: ***Nothing the customer said changes the essential fact -- the drive he wanted to purchase is not available and will not become available-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any reimbursement from the above noted "protection plan" including camera or lense, nor have theses items been returnedPLEASE NOTE OVER NEGATIVE TRUSTPILOT REVIEWS OF THIS PRODUCT!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
On 7/**/16, I called the *** Lost Package Investigation department at *** *** *** and spoke with Joseph. He stated that lost package claims information was sent via email to B&H Photo on 4/*/Since then B&H Photo has not responded to *** with the required information to process the claimOn 7/*/16, *** sent a second request to B&H Photo with the lost package claim form*** states that they will refund the shipper for the lost package but will not refund me, B&H's customer for the lost package claimB&H Photo should pursue the package claim with ***, get reimbursed for the lost shipment, and refund me the full purchase price of the item never received
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Even if B&H Photo had delivered the product to *** the same day, which *** denies, this does not negate the fact that it was shipped *** ground instead of expedited, as promised when I ordered the product. B&H Photo's response fails to mention this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** states confirms that they lost the package*** will only issue a lost package claim to the shipper (B&H Photo)They will not issue or process a lost package claim from me, the intended receivedClaims information has been sent to B&H PhotoOn 7/*/Emelda at *** confirmed that claims information was sent to the shipper but they have yet to replyB&H Photo should acknowledge that the package was lost and refund me my full purchase price, or process the lost package claim on by behalf since I am unable to do so on my own per the representative from ***B&H Photo states that because the package was delivered to a *** Access point that they no longer have any liability, but when speaking with *** they state that this is untrueI would like to receive documentation from B&H Photo showing the language from their *** shipping contract that states this as *** disagrees with this interpretation, otherwise I ask that they process the lost package claim and refund me the full purchase price of the item
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***
In reviewing the customer's previous purchase history I found indications in the customer service log for previous orders indicating that our return policy had been discussed with himIt seem fitting now to note that our return policy at *** says, "Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."In our customer service notes for this transaction it says we received email from the customer on Aug **, and replied the same day asking for additional information and clarification of the customer's problemWe never received any reply.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I have since been issued a refund and I see it's been processedI will contact them if I don't see it posted to the right method of payment but my issue appears to have been resolved
Sincerely,
*** ***
*** *** ***
*** *** *** *** ***
*** *** *** ***Per the customer's request the price of the quick release plate sent under B&H order *** will be refundedThe customer remains cautioned regarding his egregiously excessive abuse of our return policy.-- Henry
P***B&H Photo-Video
April *, 2016Revdex.com Complaint #***B&H Web No: ***We regret this customer's dissatisfactionThe customer purchased a Toshiba 15.6" Satellite S55T Multi-Touch Notebook - B&H # ***Our return policy is printed on the invoice we sent with this product and is on our website at
***It says, in part: Final Sale & Nonreturnable Items Unwrapped/opened computers and computer software.As a courtesy I will ask the customer service manager to reconsider whether or not to extend the courtesy of a store credit with a restock fee-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***This customer purchased two new Lenovo ThinkPad T460s laptop computers (B&H LET460S20FAX)The price was 875.00/eachThey were brand new when shipped, in the same condition as when we received themWe have no evidence they were
refurbished and do not believe they were.Despite this, as a courtesy when the customer returns them to us we will refund the $purchase priceWe will not pay for or reimburse the customer's return shipping from any location outside the continental USAThe customer can contact [email protected] to proceed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The communication regarding the backorder status has been disingenuousStarting with uncertainty over when stock would arrive, to a sudden cancellation because the product was "discontinued", and finally informing that the manufacturer doesn't want to the honor the discount, so order won't be honored when the product returned to stock in just over a month.Cancellation of orders is to my knowledge, I was not aware of another retailer (*** ***)However, on these same photography forums, you will find that many users are reporting that their orders are being shipped from retailers like *** and *** with the discounted price honored.And unlike *** ***, my credit card was billed for the full amount since I placed the order back in November. I find it skeptical that the manufacturer would wait months before deciding to no longer honor the discount on backordersThey would know how many they had to fulfill, and if I was past a "cutoff point", my order should have been cancelled much earlier
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
To B&H:
I hope to see my money back soon, and certainly this is TOO MUCH for me to expend my precious time behind your arrogant customer service.By the way, I want every single dollar you took out of my bank account without my authorization, so far $ 5.00. Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As I stated in my complaint I do not believe that issues between your company and *** are my problem, they are yoursI made a purchase and received an order confirmation from B&H, not ***Your company sold me a product then failed to deliver and are not making it right offering a fair deal as compensationOffering a $discount on a non-sale priced item is hardly equivalent to the purchase I had made, it is offering me a much smaller or much lower quality productMANY OTHER RETAILERS offered this SAME model at the SAME price point as you ($397) on Black Friday weekend, but because I chose to order from your company I am not getting the TVYour company caused me not to purchase from another retailer and is now leaving me empty handed because you overreachedI am aware the TV was heavily discounted, that is the point of making a purchase during that time period, to receive a deep discount, something you have now denied meThis is not good customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December *, 2015*** *** ***
*** *** *** ***Our return policy is on our site and printed on the invoice included with the merchandiseIt says, "Final Sale & Nonreturnable Items
Unwrapped/opened computers and computer software." However, in consideration of
the customer's distress we are willing to issue return authorization for this computer with no restock fee for store credit, not a refundReturn authorization # *** and a pre-addressed *** return label have been emailed already-- Henry P***B&H Photo-Video
January *, 2017Revdex.com complaint #***B&H Web No: ***When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, "paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer wrote, "I'd like an explanation as to why the monitor had puncture holes where the monitor stand was and to have the monitor shipped as soon as possible." I have asked customer service to expedite shipping another monitor to this customerIt is useful to note that B&H will be closed Oct *** through Oct ***The monitors we have shipped were shipped unopened and brand new as we received them from our supplierWe dno not open and inspect new merchandise before it is shipped to a customer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please explain how this is part of the B&H day Return/Exchange policy.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January **, 2017Revdex.com complaint #***B&H *** and ***The offer the customer wants restored included free lenses with purchase of a Fujifilm X-TMirrorless Digital CameraThat offer, since deleted from our site, was originally posted in error, the difference between a 100% discount and a 100$ discountThe camera remains available on our site but the lens offers have been properly updated to reflect a $discount if the lens is purchased with the bodyThere was no fraudulent intent and the suggestion there was or is is ludicrousThe customer's original orders were cancelled and, as I explained previously, done so correctly and properly under the guidance of the equitable doctrine of unilateral mistakesThe original orders have been cancelled and will not be reinstated-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** *** ***The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-I9300 International 16GB Smartphone (Unlocked, Blue)The product can be found on our site at *** where we say it includes a, "90-day B&H Warranty." B&H also offers a 30-day return policy time periodThe product information page also linked to a list of carriers by countryIn China this phone operates with China Mobile and China UnicomWe cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%No other customer complained the phone was lockedThe customer's first after-sale contact with us was on 5/**/15, a year after the date of purchaseOur return policy and the warranty have both expired.The customer now alleges we sold him a "fake" productThat is ludicrous and untrue-- *** ***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H Web No: ***Nothing the customer said changes the essential fact -- the drive he wanted to purchase is not available and will not become available-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any reimbursement from the above noted "protection plan" including camera or lense, nor have theses items been returnedPLEASE NOTE OVER NEGATIVE TRUSTPILOT REVIEWS OF THIS PRODUCT!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***