Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Of course, they have no record of attempt to charge on my Debit Card ending in *** because my bank blocked it as fraud activity.According to text message from Citibank:
*** * *** *** *** *** *** *** * *** *** *** *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** ** *** *** *** ***It is very bad management
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I argued before, it is not a warranty issue, rather the company sold me a fake productI attached pictures here: one is the receipt, one is the label inside the phone under the battery, the other the screen shot of the phone status pageThe serial number on the label matches the serial number on the phone status page, however, the IMEI number does not match, indicating it is not an authentic phoneThe serial number on the receipt does not match the serial number on the label, rather it is the same as the IMEI number on the labelThis is another sign of fake phoneAnd this may explain the discrepancy that the company claims it is an unlocked phone while cell phone carriers said it is a locked phone.I request a full refund because it is not an authentic product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
*** *** ***
*** *** ***
*** *** *** ***There were three items in this orderWhen the order was created we created an estimate of what the package should weigh when it was ready to be shippedWhen the package was ready to be shipped we weighed it and compared the actual to
the estimated weightsThey matchedThe shipper, ***, weighs the package at every stop and at each the weight they reported also closely matched, far too closely for any item to be missing.This clearly indicates there was no missing item from inception to delivery.When a customer reports an item is missing, in addition to checking weights we check inventory to see if we have more of an item than we shouldIf we did it would indicate we'd left an item outFor this item, our inventory is exactly as it should beWe also view videotapes of our packing areas to see if every item was actually placed in the shipping box and remained in the shipping box when it was sealed and labeledEverything was as it should be.Every bit of evidence we have demonstrates every ordered item was packed and shippedUnless we are presented with irrefutable evidence otherwise, the customer's claim is denied.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We received this order May *, It was shipped the same dayThe *** tracking number was *** subsequently misplaced the packageWe regret they did so.On May *** we created replacement order ***The ***
tracking number for this transaction is *** and the ETA is May ***In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possibleThe customer can have the merchandise or a refund, but not both.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the picture that B and H sent as a response to this compliant was not the picture and information that was displayed on their website when I purchased the item. I have a picture of the item that I ordered on my confirmation email and it is different than the picture sent by the seller. I also thing that it is a little shady that they would present a picture different then was represented on the day I purchased the item. I will included my copy of the invoice on which was represented on their website .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2015*** *** ***
*** *** *** *** We have emailed return authorization *** with a pre-paid *** return label so the customer can exchange the Sigma 18-35mm FDC HSM lensWhen we have received and process the return we will send a replacement.-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While B&H would like to hide behind the "we are not really responsible for anything on our website" statement, the facts submitted are not correct. This was not a promotion or "offer" - the software was part of a complete package/bundle/set of components. The LRsoftware has been included with that camera since its introduction in September 2014. It is also included with almost all other higher end Leica cameras. B&H claims the so-called "promotion" was ended in April 2016. However, they still promoted the item as included in the package, as did Leica. B&H EVEN SPECIFICALLY CONFIRMED THAT THE SOFTWARE (LR6) WAS IN FACT BUNDLED WITH THE CAMERA IN A WRITTEN RESPONSE FROM B&H STAFF IN NOVEMBER 2016. If a consumer asks a specific question of B&H, and B&H responds in writing, a consumer should be able to count on the validity and honesty of that answer. B&H had every opportunity to either correct its published information or fact-check its own answers to consumer questions. Under no definition of fairness or equity should a company be able to make a statement of fact, in writing, that consumers rely on to make a purchasing decision and then simply say 'sorry, wrong, we didn't mean it'. I think that is commonly referred to as deceptive advertising, or simply lying. And if truly a mistake, then be staabout it, take responsibility, and do the right thing. Apparently Mr P*** does not believe in standing behind the words of his own employees. Shameful
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
All they just did was have me wait business days for them to copy, paste, and add words to their previous responseHow are big name companies allowed to just shrug off complaints such as this? What is even the point of complaining when nothing gets fixed or is done about the situationCompanies won't even pay attention to complaints like this because their only penalty would be one bad review therefore making them feel like it's not even worth the effort to fix the problemThis is clearly shown by the companies copy and paste, thoughtless responseIf these companies aren't kept in check, they will continue to commit underhanded business practices such as this and create more victims like myselfAll I want is for them to fix the problem that THEY created. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H *** and ***The customer's most recent comment does not alter the factsThe item he originally wished to purchase is no longer availableAlternate options were presented which it seems he has chosen not to purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company repeated its previous response and simply denied that it sold a fake/unauthentic phone, however, it did NOT give any explanation why the phone has two different IMEI numbers: the one on the label in the battery chamber is different from the one on the phone setting/statusThe IMEI number is the unique identification of a cell phone, similar to a VIN number of a car which is unique to the carI claimed it sold a fake/unauthentic phone because an authentic phone should have one and only one unique IMEI number, and a locked phone as an unlocked phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their last response was very disrespectful. I had already come to the conclusion, before receiving this last response, that they were unwilling to do anything about the bad computer we ended up with. That said, this last response from them stating, "What the customer seems bent on ignoring" in regards to the purchase date was very rude. My point with them and with the Revdex.com was also to make them aware that somewhere before our purchase - maybe before it left ASUS, that this computer was given the appearance of a refurbished computer inside, and failed after only a year and a half. I guess we will never know the answer to why that was; for their company's sake, they should at least investigate that rather than become rude with a customer who is being honest. They say I am ignoring a fact - I am aware of when I purchased it and their policy. They seem comfortable ignoring the reality of what we received and became rude. I would have accepted their response had they said something like, "Unfortunately, we cannot do anything after this length of time. We regret you received an unsatisfactory product and will investigate as to what may have happened with this item. Thank you for letting us know." Certainly, they must not want their products to fail that quickly.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive the product on October *** as stated by the business. In clarification, this was not a free product, it was free-with-purchaseAs part of my purchase of the other product, this product was to be included. It is not optional for the company to deliver this product to me because it was free, I purchased the other product with the understanding that this product would be included. The product I did not receive is valued at $as listed on their website ***. I am requesting that B&H either 1) Deliver the product I ordered, 2) Provide me with the amount for the value of the software $79.99, or 3) Provide me with a store credit in the amount of the value of the software $79.99.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Mr P***'s is lying by omission when quoting *** notifications, and he provides outright falsehoods elsewhere, such as when he states the package "shipped" later that same dayAs proof, the actual tracking information from *** is included in my comments below[My comments in brackets] MrP*** writes:11/*/2017 INVOICE#***Thank you for your order and this feedbackWe regret your dissatisfactionWe received your order 10/**It was shipped later the same day*** confirms this and reports:10/**/7:P.M(ET) Order Processed: Ready for ***[True, the order was processed at 7:PM, meaning, per the *** website:"Order Processed: Ready for *** - *** has received the electronic transmission of the shipment details and billing information for this shipment from the senderOnce the shipment is moving within the *** network, the tracking status will be updated."][So it was ready for pick up, not shippedThe "ready for ***" does not confirm shipment by any means, only the readiness to be picked upMrP*** omits the next bit of tracking info: "Edison, NJ 10/**/5:P.MOrigin Scan" (notice 10/**, not 10/**)Again, per ***:"Origin Scan - This scan is the initial electronic record indicating *** has possession of the shipment."][That is a pick up one day lateSo my point is proven, but MrP*** continues to obfuscate, which I feel needs addressing.][MrP*** continues...]Then they advised:We were unable to load the package on the plane as scheduledYour shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.[Two actual statements from *** on 10/** at 5:AM about problems with flights, and two more falsehoods by omission by MrP***These statements came on 10/** at 5:AM, not on 10/** as MrP*** seemingly infers by his ommission of factsMrP*** tries to use *** for cover, but not giving full disclosure to the time and place of the notice makes his statement an egregious falsehood, and I feel he is besmirching *** in the process.][So, again, it left B&H in Edison, NJ a day late on 10/** at 5:PMHere is more of the actual *** tracking info (notice the 10/** dates - no mention of planes until 10/**, and regardless of late planes, it still made it to my address before 11:AM - props to ***):*** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** ** *** *** ** *** *** *** ** *** *** ** ***
*** *** *** *** *** *** *** *** *** [Note, it was on the plane leaving Louisville minutes after the "unable to load" notice.][MrP*** continues...]Then they reported:Customer not in on 1st attemptDelivery will be made to a *** Access Point™ next business day for customer pickup.[Yes, as I told the customer service repI was on location on 10/** and not available to accept the late shipmentI get the feeling MrP*** is trying to transfer blame to his customer here.][MrP*** continues...]After that they acknowledged our request they return the package to us, based on your instruction to us.[The phone call to give this instruction was an unnecessary intrusion on my shoot dayIf the shipment was simply cancelled as I requested the morning of 10/*** some hours before *** actually picked up the package, (and ironically about the same time I expected the package at my door) I would not have needed to make an excuse to my client for disappearing from the set for minutes on 10/**.][MrP*** continues...]On 10/** we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.[Absoulutely not true! I received the Gift Card via email on 10/**, and the shipping charges were not refunded, so the "full purchase price" statement is misleadingAlso, I did not make the request for store credit on 10/**, I made it on 10/** when my B&H shopping cart was full of $7,worth of audio gear and I was still a fan of B&HI did receive notice of the credit being issued on 11/*, but it has not made it to (or through) my credit card company yet.][MrP*** continues...]We remain committed to your satisfaction and await any further modification instruction you wish to send us.-- Henry P*** / B&H Photo-Video[One wonders how committed to your satisfaction MrP*** is when he uses falsehoods to cover for his company's mistake instead of just admitting fault and trying to make things betterI mean, jimminy crickets, it just makes one more ***et, not satisfied.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact is that *** said that I am not the shipper, B&H has to take the responsability for thatIn fact B&H should have *** paying for the merchandise.why B&H doesn't legally, I mean in writting, transfer his middle man position to Revdex.com or me direcly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:Of course, they have no record of attempt to charge on my Debit Card ending in *** because my bank blocked it as fraud activity.According to text message from Citibank:
*** * *** *** *** *** *** *** * *** *** *** *** ** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** ** *** *** *** ***It is very bad management
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As I argued before, it is not a warranty issue, rather the company sold me a fake productI attached pictures here: one is the receipt, one is the label inside the phone under the battery, the other the screen shot of the phone status pageThe serial number on the label matches the serial number on the phone status page, however, the IMEI number does not match, indicating it is not an authentic phoneThe serial number on the receipt does not match the serial number on the label, rather it is the same as the IMEI number on the labelThis is another sign of fake phoneAnd this may explain the discrepancy that the company claims it is an unlocked phone while cell phone carriers said it is a locked phone.I request a full refund because it is not an authentic product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
*** *** ***
*** *** ***
*** *** *** ***There were three items in this orderWhen the order was created we created an estimate of what the package should weigh when it was ready to be shippedWhen the package was ready to be shipped we weighed it and compared the actual to
the estimated weightsThey matchedThe shipper, ***, weighs the package at every stop and at each the weight they reported also closely matched, far too closely for any item to be missing.This clearly indicates there was no missing item from inception to delivery.When a customer reports an item is missing, in addition to checking weights we check inventory to see if we have more of an item than we shouldIf we did it would indicate we'd left an item outFor this item, our inventory is exactly as it should beWe also view videotapes of our packing areas to see if every item was actually placed in the shipping box and remained in the shipping box when it was sealed and labeledEverything was as it should be.Every bit of evidence we have demonstrates every ordered item was packed and shippedUnless we are presented with irrefutable evidence otherwise, the customer's claim is denied.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We received this order May *, It was shipped the same dayThe *** tracking number was *** subsequently misplaced the packageWe regret they did so.On May *** we created replacement order ***The ***
tracking number for this transaction is *** and the ETA is May ***In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possibleThe customer can have the merchandise or a refund, but not both.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because the picture that B and H sent as a response to this compliant was not the picture and information that was displayed on their website when I purchased the item. I have a picture of the item that I ordered on my confirmation email and it is different than the picture sent by the seller. I also thing that it is a little shady that they would present a picture different then was represented on the day I purchased the item. I will included my copy of the invoice on which was represented on their website .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2015*** *** ***
*** *** *** *** We have emailed return authorization *** with a pre-paid *** return label so the customer can exchange the Sigma 18-35mm FDC HSM lensWhen we have received and process the return we will send a replacement.-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While B&H would like to hide behind the "we are not really responsible for anything on our website" statement, the facts submitted are not correct. This was not a promotion or "offer" - the software was part of a complete package/bundle/set of components. The LRsoftware has been included with that camera since its introduction in September 2014. It is also included with almost all other higher end Leica cameras. B&H claims the so-called "promotion" was ended in April 2016. However, they still promoted the item as included in the package, as did Leica. B&H EVEN SPECIFICALLY CONFIRMED THAT THE SOFTWARE (LR6) WAS IN FACT BUNDLED WITH THE CAMERA IN A WRITTEN RESPONSE FROM B&H STAFF IN NOVEMBER 2016. If a consumer asks a specific question of B&H, and B&H responds in writing, a consumer should be able to count on the validity and honesty of that answer. B&H had every opportunity to either correct its published information or fact-check its own answers to consumer questions. Under no definition of fairness or equity should a company be able to make a statement of fact, in writing, that consumers rely on to make a purchasing decision and then simply say 'sorry, wrong, we didn't mean it'. I think that is commonly referred to as deceptive advertising, or simply lying. And if truly a mistake, then be staabout it, take responsibility, and do the right thing. Apparently Mr P*** does not believe in standing behind the words of his own employees. Shameful
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
All they just did was have me wait business days for them to copy, paste, and add words to their previous responseHow are big name companies allowed to just shrug off complaints such as this? What is even the point of complaining when nothing gets fixed or is done about the situationCompanies won't even pay attention to complaints like this because their only penalty would be one bad review therefore making them feel like it's not even worth the effort to fix the problemThis is clearly shown by the companies copy and paste, thoughtless responseIf these companies aren't kept in check, they will continue to commit underhanded business practices such as this and create more victims like myselfAll I want is for them to fix the problem that THEY created. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H *** and ***The customer's most recent comment does not alter the factsThe item he originally wished to purchase is no longer availableAlternate options were presented which it seems he has chosen not to purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The company repeated its previous response and simply denied that it sold a fake/unauthentic phone, however, it did NOT give any explanation why the phone has two different IMEI numbers: the one on the label in the battery chamber is different from the one on the phone setting/statusThe IMEI number is the unique identification of a cell phone, similar to a VIN number of a car which is unique to the carI claimed it sold a fake/unauthentic phone because an authentic phone should have one and only one unique IMEI number, and a locked phone as an unlocked phone
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their last response was very disrespectful. I had already come to the conclusion, before receiving this last response, that they were unwilling to do anything about the bad computer we ended up with. That said, this last response from them stating, "What the customer seems bent on ignoring" in regards to the purchase date was very rude. My point with them and with the Revdex.com was also to make them aware that somewhere before our purchase - maybe before it left ASUS, that this computer was given the appearance of a refurbished computer inside, and failed after only a year and a half. I guess we will never know the answer to why that was; for their company's sake, they should at least investigate that rather than become rude with a customer who is being honest. They say I am ignoring a fact - I am aware of when I purchased it and their policy. They seem comfortable ignoring the reality of what we received and became rude. I would have accepted their response had they said something like, "Unfortunately, we cannot do anything after this length of time. We regret you received an unsatisfactory product and will investigate as to what may have happened with this item. Thank you for letting us know." Certainly, they must not want their products to fail that quickly.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive the product on October *** as stated by the business. In clarification, this was not a free product, it was free-with-purchaseAs part of my purchase of the other product, this product was to be included. It is not optional for the company to deliver this product to me because it was free, I purchased the other product with the understanding that this product would be included. The product I did not receive is valued at $as listed on their website ***. I am requesting that B&H either 1) Deliver the product I ordered, 2) Provide me with the amount for the value of the software $79.99, or 3) Provide me with a store credit in the amount of the value of the software $79.99.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Mr P***'s is lying by omission when quoting *** notifications, and he provides outright falsehoods elsewhere, such as when he states the package "shipped" later that same dayAs proof, the actual tracking information from *** is included in my comments below[My comments in brackets] MrP*** writes:11/*/2017 INVOICE#***Thank you for your order and this feedbackWe regret your dissatisfactionWe received your order 10/**It was shipped later the same day*** confirms this and reports:10/**/7:P.M(ET) Order Processed: Ready for ***[True, the order was processed at 7:PM, meaning, per the *** website:"Order Processed: Ready for *** - *** has received the electronic transmission of the shipment details and billing information for this shipment from the senderOnce the shipment is moving within the *** network, the tracking status will be updated."][So it was ready for pick up, not shippedThe "ready for ***" does not confirm shipment by any means, only the readiness to be picked upMrP*** omits the next bit of tracking info: "Edison, NJ 10/**/5:P.MOrigin Scan" (notice 10/**, not 10/**)Again, per ***:"Origin Scan - This scan is the initial electronic record indicating *** has possession of the shipment."][That is a pick up one day lateSo my point is proven, but MrP*** continues to obfuscate, which I feel needs addressing.][MrP*** continues...]Then they advised:We were unable to load the package on the plane as scheduledYour shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.[Two actual statements from *** on 10/** at 5:AM about problems with flights, and two more falsehoods by omission by MrP***These statements came on 10/** at 5:AM, not on 10/** as MrP*** seemingly infers by his ommission of factsMrP*** tries to use *** for cover, but not giving full disclosure to the time and place of the notice makes his statement an egregious falsehood, and I feel he is besmirching *** in the process.][So, again, it left B&H in Edison, NJ a day late on 10/** at 5:PMHere is more of the actual *** tracking info (notice the 10/** dates - no mention of planes until 10/**, and regardless of late planes, it still made it to my address before 11:AM - props to ***):*** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** *** ** *** *** ** *** *** *** ** *** *** ** ***
*** *** *** *** *** *** *** *** *** [Note, it was on the plane leaving Louisville minutes after the "unable to load" notice.][MrP*** continues...]Then they reported:Customer not in on 1st attemptDelivery will be made to a *** Access Point™ next business day for customer pickup.[Yes, as I told the customer service repI was on location on 10/** and not available to accept the late shipmentI get the feeling MrP*** is trying to transfer blame to his customer here.][MrP*** continues...]After that they acknowledged our request they return the package to us, based on your instruction to us.[The phone call to give this instruction was an unnecessary intrusion on my shoot dayIf the shipment was simply cancelled as I requested the morning of 10/*** some hours before *** actually picked up the package, (and ironically about the same time I expected the package at my door) I would not have needed to make an excuse to my client for disappearing from the set for minutes on 10/**.][MrP*** continues...]On 10/** we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.[Absoulutely not true! I received the Gift Card via email on 10/**, and the shipping charges were not refunded, so the "full purchase price" statement is misleadingAlso, I did not make the request for store credit on 10/**, I made it on 10/** when my B&H shopping cart was full of $7,worth of audio gear and I was still a fan of B&HI did receive notice of the credit being issued on 11/*, but it has not made it to (or through) my credit card company yet.][MrP*** continues...]We remain committed to your satisfaction and await any further modification instruction you wish to send us.-- Henry P*** / B&H Photo-Video[One wonders how committed to your satisfaction MrP*** is when he uses falsehoods to cover for his company's mistake instead of just admitting fault and trying to make things betterI mean, jimminy crickets, it just makes one more ***et, not satisfied.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact is that *** said that I am not the shipper, B&H has to take the responsability for thatIn fact B&H should have *** paying for the merchandise.why B&H doesn't legally, I mean in writting, transfer his middle man position to Revdex.com or me direcly
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***