*** *** ***
*** *** ***
*** *** *** ***Because the customer interrupted the delivery of the package by initiating a *** My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if *** issues a refund to us for the merchandise value we will in turn refund the customer*** has not done so.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Under B&H transaction *** dated 07/**/16, a refund in the amount of $210.*has been generated and transmitted to the customer's AmEx accountNo additional refund is due and none will be forthcoming-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***B&H Photo issued return authorization # *** on August *, With it we sent a pre-paid *** return labelAs soon as we receive and process the return a refund will be issued*** reports they have not yet
received the customer's package-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** makes incorrect statementsHe claims the "biand shdata were provided" to B&H by me during the transaction...which is clearly untrueThat address data was very old data, stored somewhere on the B&H web servers, and never entered by me during the course of the transactionIf B&H had tried to run my AMEX with that outdated address, the charge would not have clearedIt would have been rejectedFrom the shopping cart on the B&H website I entered my name, my correct and current address, and my AMEX card numberThat is why the charge was allowed to post to my AMEX accountWhen I then logged into my account, at that point it appears that B&H attached an old, outdated address as my billing and shipping addressIf the mere logging into my account caused the address to revert to a previous address, unassociated with the credit card I just paid with, that is indeed a problem that B&H should be concerned with as it puts the customer at risk.During a cursory examination of the shipping email, I saw that it said "shipping address: same as billing address" -- and since I had just entered my correct billing address (and had previously ordered and received merchandise with the same address) I did not investigate any furtherRegardless, when the shipment didn't arrive and I discovered the nature of the error, I immediately took steps to make arrangements to retrieve my merchandiseHowever, despite having both my phone number and email, B&H did not attempt to contact me to find out what the problem was, and despite the fact that I contacted them -- and their representative was aware that I had arranged to pick up my items because he indicated in his response that he had seen arrangements made to pick via my tracking number -- B&H still had my merchandise sent back to them, so when I went to pick up my merchandise it was not there and already en route back to New York.Not only did B&H contribute to a mistake in which address the shipment was sent to, but they also failed to contact me about a failed delivery attempt for merchandise that I had already paid for and they requested the a return of the merchandise to them without telling me, after I had contacted them, also causing me to waste a trip to the *** depot to pick up my merchandiseSo, they contributed to the incorrect shipping address and then took actions that made it impossible for me to pick up the items I purchasedThey owe me a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not discussing a shipping here my complaints are about delivery negligenceAccording to Merchandise Delivery Rules,*** should not deliver those packages because:1.- When the names and telephone number and the address do not match, no delivery is possible2.- When contacted,our neighbors in the *** ** *** ** denied receiving anything from B & H delivered by ***B & H is the shipper and the one abilited to ask *** to find the boxesThe last line of the email from *** limited me from contacting them directly and make B & H the shipper, responsible to contact them and ask them to find the boxes and deliver them to *** *** ** *** *** @ *** *** ** *** ** ** *** where evrything matchDelivered REAR DOOR means that nobody signed upon receiving, this is IRRESPONSIBLE. This is fooling around with customers' money, time and business3.- They are not paid to drop merchandises at the front or back doors, they are paid to hand over to a physical person with a name living in an address As you may notice I did contacted *** and their answer is below:According the the email from ***, B & H supposed to receive an answer as a result of that investigation already" what was that answer " we are on the *** day, still no answerResponse By *** ( Julio C*** ) ( 11/**/01:PM ) U.SEastern Standard Time (US EST)*** ***
*** *** *** *** ** *** *** *** *** *** *** ** *** *** *** * ** *** ** *** ** *** *** *** * *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ** *** ** ***
*** *** *** *** ** *** *** ***
*** ***
** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ***
***Julio C.*** Customer Support
* ** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My complaint has not been resolved because the issue is that I paid for the Fuji XT-bodies with the free lens offerThe price of the Fuji XT-2s are the same as the day of the offerNothing has changedThe offer of the free lenses was an inducement to purchase based upon fraudulent intentThe offer is not a typographical error, rather a multi page choice of lenses for the purchaser to buyBH includes offers with camera bodies on a regular basisThey have a different offer today that includes the consumer picking different lensesThis is no different other than the fact that they do not want to complete confirmed orders as displayed on their websiteI will include copies of the website offers as well as my confirmed orders.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer purchased a Apple 13.3" MacBook Pro with Touch Bar (Late 2016, Silver) B&H # APBMPTMLVP2L MFR # MLVP2LL/A on Dec **, The first time the customer contacted us about a return was March *, which is after the
return policy expiration dateThe computer included Limited 1-Year Warranty with Days of Free Telephone Support, all from AppleThe proper recourse for the customer now is Apple's warranty service.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a *** * *** *** *** *** Smartphone on Aug *, It was shipped Aug *** and delivered Aug ***From that day to this there has been no correspondence or communication regarding this phone
from this customerThe purchase included a Limited 1-Year Warranty.The customer should contact ***-- Henry P***B&H Photo-Video
March **, 2016New York Revdex.com complaint #***B&H Web No: ***This purchase was made on Feb *, B&H has a return policy with a 30-day time limitThat has long elapsed and we are under no obligation to entertain any request now for return authorizationBut, in the interest of
customer satisfaction we will issue return authorization for the price of the merchandise, (US $84.95)We will not refund or otherwise credit the original shipping fee to send these items to the customerThe customer is responsible for the cost to return ship these items to us in New York, and for any duty, customs or other tax or import feesOur agreement to accept this return is predicated on the customer's claim the merchandise is in new and unopened conditionWe are not responsible for any change in the value of the purchase or refund due to fluctuations in the currency exchange ratesThe refund will be provided in US dollars to the same *** account used for the purchase-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H ***The customer purchased a Tamron 70-200mm f/DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/**/The order was shipped the same day and delivered 11/**/The lens and the Tamron package were brand new and in entirely
pristine condition when shippedCuriously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/**/16, three weeks laterIf the customer wants to return the lens and filter, he can get return authorization by contacting [email protected] will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to usBecause the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo Video is not trying to resolve my complaintLamentable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ** ***
June *** 2017Revdex.com complaint #***B&H Web No: ***We do not know now what the customer's intention was when the order was placed but the order's total was the $price for the EVGA GeForce GTX SC GAMING Graphics CardThe customer was not charged a shipping fee and we did not
collect any brokerage, duty, tax or other import fee at allThe attached document shows the card's price was $He also received a game code for which he was not charged, The order total is $No shipping fee, no cross border fee.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[how many times do we have to be back and forth with the same statementsfirst you claim I purchasewd seven years ago and it has not been seven years, this is clearly an indication of how business is conducted in an attempt to deceive customers, it is clear that many other items even thought they have been removed from vendors inventory you still make it available on your website, clearly stating discontinued, not the case of the printer, you can try to make a search yourself typing Fuji askand does not appear in the searches as discontinued, like is the case with other productsthus revealing what bhphoto intends to hide with these practices and leaving me with a dollar investment leaving me totally on my own, it is clear that I also reached out to bhphoto not only thru the reviews but thru emails sent to customer servicewith the intentions to leave me with the faulty printerthe value of the printer plus interests accrued over this time would surpass any costs you can account for, yet again I'm only asking that bhphoto exchanges my printer, or else leaving me obvious course of action thru legal meaning for which I can foresee this is where we will end upI am willing to move back to the states just to recover from this financial crisis bhphoto has inflicted on me living abroad ive already reached out to my former employers so I can wait while we resolve thisdo you need my social security number to validate my claims? this is clearly where we wil end up, my son was born in charlotte, so we are not troubled to go back to the states and resolve thisI will pursue this thru legal actionsI have all evidence I needed you already admitted I bought it at your websiteyou already provided me with the complaints I placed and the reviews I placed and already sent all the docs I needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera)In order to protect other customers, the same should be done with every product on the siteWhen I searched ROAMjust now on the website, I saw another Contour ROAMcamera advertised right underneath it which had not been revised to include the contents of the packageFixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific cameraSincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have no evidence anyone here attempted any charge other than the purchase of an Apple watch paid for via the customer's *** ***We could not have made any attempt to charge the customer's debit card
ending *** since we do not have any record of the customer ever providing that card number to usNevertheless the manager of our fraud deterrence department has been alerted and will investigateThe "unauthorized $charge" is a standard lien applied before the merchandise was shipped and the full amount of the transaction charged to the customer's credit card-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am posting this because the Revdex.com requires I do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dissatisfied does not begin to describe how you make your customers feel by implying they are lyingYou are rude and disrespectful toward someone who trusted your business with a large purchaseAnd please don't say you regret my dissatisfaction because thay implies you did something to help, which we both know you did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You really don't read You have all the *** proof because you issued the tag, have the tracking number and your employee said you received the shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on 12/**/It included a Limited 1-Year Warranty with Days of Free Telephone Support from Apple, not from B&H PhotoOn January *** the customer
advised us she was dissatisfied with the product and wanted to return itWe advised she could notShe now claims it is defectiveHer recourse is the warranty provided by AppleSince she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedbackWe regret your dissatisfactionAfter months any problem with your computer should be dealt with by the manufacturer or their authorized service facilitiesIt would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for serviceProper customer service is giving you the best advice in this situationThat best advice is for _you_ to reach out to the manufacturer or their US subsidiaryThe complaint here says, "They are saying I have to contact the manufacturer..." That is correctWe will not exchange the laptop and we will not refund the original purchaseThe customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Because the customer interrupted the delivery of the package by initiating a *** My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if *** issues a refund to us for the merchandise value we will in turn refund the customer*** has not done so.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Under B&H transaction *** dated 07/**/16, a refund in the amount of $210.*has been generated and transmitted to the customer's AmEx accountNo additional refund is due and none will be forthcoming-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***B&H Photo issued return authorization # *** on August *, With it we sent a pre-paid *** return labelAs soon as we receive and process the return a refund will be issued*** reports they have not yet
received the customer's package-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** makes incorrect statementsHe claims the "biand shdata were provided" to B&H by me during the transaction...which is clearly untrueThat address data was very old data, stored somewhere on the B&H web servers, and never entered by me during the course of the transactionIf B&H had tried to run my AMEX with that outdated address, the charge would not have clearedIt would have been rejectedFrom the shopping cart on the B&H website I entered my name, my correct and current address, and my AMEX card numberThat is why the charge was allowed to post to my AMEX accountWhen I then logged into my account, at that point it appears that B&H attached an old, outdated address as my billing and shipping addressIf the mere logging into my account caused the address to revert to a previous address, unassociated with the credit card I just paid with, that is indeed a problem that B&H should be concerned with as it puts the customer at risk.During a cursory examination of the shipping email, I saw that it said "shipping address: same as billing address" -- and since I had just entered my correct billing address (and had previously ordered and received merchandise with the same address) I did not investigate any furtherRegardless, when the shipment didn't arrive and I discovered the nature of the error, I immediately took steps to make arrangements to retrieve my merchandiseHowever, despite having both my phone number and email, B&H did not attempt to contact me to find out what the problem was, and despite the fact that I contacted them -- and their representative was aware that I had arranged to pick up my items because he indicated in his response that he had seen arrangements made to pick via my tracking number -- B&H still had my merchandise sent back to them, so when I went to pick up my merchandise it was not there and already en route back to New York.Not only did B&H contribute to a mistake in which address the shipment was sent to, but they also failed to contact me about a failed delivery attempt for merchandise that I had already paid for and they requested the a return of the merchandise to them without telling me, after I had contacted them, also causing me to waste a trip to the *** depot to pick up my merchandiseSo, they contributed to the incorrect shipping address and then took actions that made it impossible for me to pick up the items I purchasedThey owe me a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not discussing a shipping here my complaints are about delivery negligenceAccording to Merchandise Delivery Rules,*** should not deliver those packages because:1.- When the names and telephone number and the address do not match, no delivery is possible2.- When contacted,our neighbors in the *** ** *** ** denied receiving anything from B & H delivered by ***B & H is the shipper and the one abilited to ask *** to find the boxesThe last line of the email from *** limited me from contacting them directly and make B & H the shipper, responsible to contact them and ask them to find the boxes and deliver them to *** *** ** *** *** @ *** *** ** *** ** ** *** where evrything matchDelivered REAR DOOR means that nobody signed upon receiving, this is IRRESPONSIBLE. This is fooling around with customers' money, time and business3.- They are not paid to drop merchandises at the front or back doors, they are paid to hand over to a physical person with a name living in an address As you may notice I did contacted *** and their answer is below:According the the email from ***, B & H supposed to receive an answer as a result of that investigation already" what was that answer " we are on the *** day, still no answerResponse By *** ( Julio C*** ) ( 11/**/01:PM ) U.SEastern Standard Time (US EST)*** ***
*** *** *** *** ** *** *** *** *** *** *** ** *** *** *** * ** *** ** *** ** *** *** *** * *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** ** *** ** ***
*** *** *** *** ** *** *** ***
*** ***
** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ***
***Julio C.*** Customer Support
* ** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My complaint has not been resolved because the issue is that I paid for the Fuji XT-bodies with the free lens offerThe price of the Fuji XT-2s are the same as the day of the offerNothing has changedThe offer of the free lenses was an inducement to purchase based upon fraudulent intentThe offer is not a typographical error, rather a multi page choice of lenses for the purchaser to buyBH includes offers with camera bodies on a regular basisThey have a different offer today that includes the consumer picking different lensesThis is no different other than the fact that they do not want to complete confirmed orders as displayed on their websiteI will include copies of the website offers as well as my confirmed orders.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer purchased a Apple 13.3" MacBook Pro with Touch Bar (Late 2016, Silver) B&H # APBMPTMLVP2L MFR # MLVP2LL/A on Dec **, The first time the customer contacted us about a return was March *, which is after the
return policy expiration dateThe computer included Limited 1-Year Warranty with Days of Free Telephone Support, all from AppleThe proper recourse for the customer now is Apple's warranty service.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a *** * *** *** *** *** Smartphone on Aug *, It was shipped Aug *** and delivered Aug ***From that day to this there has been no correspondence or communication regarding this phone
from this customerThe purchase included a Limited 1-Year Warranty.The customer should contact ***-- Henry P***B&H Photo-Video
March **, 2016New York Revdex.com complaint #***B&H Web No: ***This purchase was made on Feb *, B&H has a return policy with a 30-day time limitThat has long elapsed and we are under no obligation to entertain any request now for return authorizationBut, in the interest of
customer satisfaction we will issue return authorization for the price of the merchandise, (US $84.95)We will not refund or otherwise credit the original shipping fee to send these items to the customerThe customer is responsible for the cost to return ship these items to us in New York, and for any duty, customs or other tax or import feesOur agreement to accept this return is predicated on the customer's claim the merchandise is in new and unopened conditionWe are not responsible for any change in the value of the purchase or refund due to fluctuations in the currency exchange ratesThe refund will be provided in US dollars to the same *** account used for the purchase-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H ***The customer purchased a Tamron 70-200mm f/DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/**/The order was shipped the same day and delivered 11/**/The lens and the Tamron package were brand new and in entirely
pristine condition when shippedCuriously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/**/16, three weeks laterIf the customer wants to return the lens and filter, he can get return authorization by contacting [email protected] will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to usBecause the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens-- Henry P***B&H Photo-Video
December **, 2015*** *** ***
*** *** *** ***I have nothing to add to my reply of December **, The situation is unchanged.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo Video is not trying to resolve my complaintLamentable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ** ***
June *** 2017Revdex.com complaint #***B&H Web No: ***We do not know now what the customer's intention was when the order was placed but the order's total was the $price for the EVGA GeForce GTX SC GAMING Graphics CardThe customer was not charged a shipping fee and we did not
collect any brokerage, duty, tax or other import fee at allThe attached document shows the card's price was $He also received a game code for which he was not charged, The order total is $No shipping fee, no cross border fee.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[how many times do we have to be back and forth with the same statementsfirst you claim I purchasewd seven years ago and it has not been seven years, this is clearly an indication of how business is conducted in an attempt to deceive customers, it is clear that many other items even thought they have been removed from vendors inventory you still make it available on your website, clearly stating discontinued, not the case of the printer, you can try to make a search yourself typing Fuji askand does not appear in the searches as discontinued, like is the case with other productsthus revealing what bhphoto intends to hide with these practices and leaving me with a dollar investment leaving me totally on my own, it is clear that I also reached out to bhphoto not only thru the reviews but thru emails sent to customer servicewith the intentions to leave me with the faulty printerthe value of the printer plus interests accrued over this time would surpass any costs you can account for, yet again I'm only asking that bhphoto exchanges my printer, or else leaving me obvious course of action thru legal meaning for which I can foresee this is where we will end upI am willing to move back to the states just to recover from this financial crisis bhphoto has inflicted on me living abroad ive already reached out to my former employers so I can wait while we resolve thisdo you need my social security number to validate my claims? this is clearly where we wil end up, my son was born in charlotte, so we are not troubled to go back to the states and resolve thisI will pursue this thru legal actionsI have all evidence I needed you already admitted I bought it at your websiteyou already provided me with the complaints I placed and the reviews I placed and already sent all the docs I needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera)In order to protect other customers, the same should be done with every product on the siteWhen I searched ROAMjust now on the website, I saw another Contour ROAMcamera advertised right underneath it which had not been revised to include the contents of the packageFixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific cameraSincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have no evidence anyone here attempted any charge other than the purchase of an Apple watch paid for via the customer's *** ***We could not have made any attempt to charge the customer's debit card
ending *** since we do not have any record of the customer ever providing that card number to usNevertheless the manager of our fraud deterrence department has been alerted and will investigateThe "unauthorized $charge" is a standard lien applied before the merchandise was shipped and the full amount of the transaction charged to the customer's credit card-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am posting this because the Revdex.com requires I do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dissatisfied does not begin to describe how you make your customers feel by implying they are lyingYou are rude and disrespectful toward someone who trusted your business with a large purchaseAnd please don't say you regret my dissatisfaction because thay implies you did something to help, which we both know you did not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
You really don't read You have all the *** proof because you issued the tag, have the tracking number and your employee said you received the shipment
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a APMLL42LLA = Apple 13.3" MacBook Pro (Space Gray, Late 2016) on 12/**/It included a Limited 1-Year Warranty with Days of Free Telephone Support from Apple, not from B&H PhotoOn January *** the customer
advised us she was dissatisfied with the product and wanted to return itWe advised she could notShe now claims it is defectiveHer recourse is the warranty provided by AppleSince she posted the same complaint in Yelp, I will quote my reply, posted there earlier today:Thank you for your order and this feedbackWe regret your dissatisfactionAfter months any problem with your computer should be dealt with by the manufacturer or their authorized service facilitiesIt would not be at ll helpful for us to contact them since only you can describe the nature of the problem and since you will eventually have to send the computer to them for serviceProper customer service is giving you the best advice in this situationThat best advice is for _you_ to reach out to the manufacturer or their US subsidiaryThe complaint here says, "They are saying I have to contact the manufacturer..." That is correctWe will not exchange the laptop and we will not refund the original purchaseThe customer bought a product with a warranty and it is the customer's recourse now to avail herself of that warranty.-- Henry P***B&H Photo-Video