Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My complaint has not been resolved because the issue is that I paid for the Fuji XT-bodies with the free lens offerThe price of the Fuji XT-2s are the same as the day of the offerNothing has changedThe offer of the free lenses was an inducement to purchase based upon fraudulent intentThe offer is not a typographical error, rather a multi page choice of lenses for the purchaser to buyBH includes offers with camera bodies on a regular basisThey have a different offer today that includes the consumer picking different lensesThis is no different other than the fact that they do not want to complete confirmed orders as displayed on their websiteI will include copies of the website offers as well as my confirmed orders.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a *** * *** *** *** *** Smartphone on Aug *, It was shipped Aug *** and delivered Aug ***From that day to this there has been no correspondence or communication regarding this phone
from this customerThe purchase included a Limited 1-Year Warranty.The customer should contact ***-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***B&H Photo issued return authorization # *** on August *, With it we sent a pre-paid *** return labelAs soon as we receive and process the return a refund will be issued*** reports they have not yet
received the customer's package-- Henry P***B&H Photo-Video
March **, 2016New York Revdex.com complaint #***B&H Web No: ***This purchase was made on Feb *, B&H has a return policy with a 30-day time limitThat has long elapsed and we are under no obligation to entertain any request now for return authorizationBut, in the interest of
customer satisfaction we will issue return authorization for the price of the merchandise, (US $84.95)We will not refund or otherwise credit the original shipping fee to send these items to the customerThe customer is responsible for the cost to return ship these items to us in New York, and for any duty, customs or other tax or import feesOur agreement to accept this return is predicated on the customer's claim the merchandise is in new and unopened conditionWe are not responsible for any change in the value of the purchase or refund due to fluctuations in the currency exchange ratesThe refund will be provided in US dollars to the same *** account used for the purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo Video is not trying to resolve my complaintLamentable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[how many times do we have to be back and forth with the same statementsfirst you claim I purchasewd seven years ago and it has not been seven years, this is clearly an indication of how business is conducted in an attempt to deceive customers, it is clear that many other items even thought they have been removed from vendors inventory you still make it available on your website, clearly stating discontinued, not the case of the printer, you can try to make a search yourself typing Fuji askand does not appear in the searches as discontinued, like is the case with other productsthus revealing what bhphoto intends to hide with these practices and leaving me with a dollar investment leaving me totally on my own, it is clear that I also reached out to bhphoto not only thru the reviews but thru emails sent to customer servicewith the intentions to leave me with the faulty printerthe value of the printer plus interests accrued over this time would surpass any costs you can account for, yet again I'm only asking that bhphoto exchanges my printer, or else leaving me obvious course of action thru legal meaning for which I can foresee this is where we will end upI am willing to move back to the states just to recover from this financial crisis bhphoto has inflicted on me living abroad ive already reached out to my former employers so I can wait while we resolve thisdo you need my social security number to validate my claims? this is clearly where we wil end up, my son was born in charlotte, so we are not troubled to go back to the states and resolve thisI will pursue this thru legal actionsI have all evidence I needed you already admitted I bought it at your websiteyou already provided me with the complaints I placed and the reviews I placed and already sent all the docs I needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The response is not satisfactory, but it is clear that the merchant does not want to conduct business in an upstanding way, and I do not wish to waste any more of my timeI will pursue other avenues to receive compensation for this transaction
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** makes incorrect statementsHe claims the "biand shdata were provided" to B&H by me during the transaction...which is clearly untrueThat address data was very old data, stored somewhere on the B&H web servers, and never entered by me during the course of the transactionIf B&H had tried to run my AMEX with that outdated address, the charge would not have clearedIt would have been rejectedFrom the shopping cart on the B&H website I entered my name, my correct and current address, and my AMEX card numberThat is why the charge was allowed to post to my AMEX accountWhen I then logged into my account, at that point it appears that B&H attached an old, outdated address as my billing and shipping addressIf the mere logging into my account caused the address to revert to a previous address, unassociated with the credit card I just paid with, that is indeed a problem that B&H should be concerned with as it puts the customer at risk.During a cursory examination of the shipping email, I saw that it said "shipping address: same as billing address" -- and since I had just entered my correct billing address (and had previously ordered and received merchandise with the same address) I did not investigate any furtherRegardless, when the shipment didn't arrive and I discovered the nature of the error, I immediately took steps to make arrangements to retrieve my merchandiseHowever, despite having both my phone number and email, B&H did not attempt to contact me to find out what the problem was, and despite the fact that I contacted them -- and their representative was aware that I had arranged to pick up my items because he indicated in his response that he had seen arrangements made to pick via my tracking number -- B&H still had my merchandise sent back to them, so when I went to pick up my merchandise it was not there and already en route back to New York.Not only did B&H contribute to a mistake in which address the shipment was sent to, but they also failed to contact me about a failed delivery attempt for merchandise that I had already paid for and they requested the a return of the merchandise to them without telling me, after I had contacted them, also causing me to waste a trip to the *** depot to pick up my merchandiseSo, they contributed to the incorrect shipping address and then took actions that made it impossible for me to pick up the items I purchasedThey owe me a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***Because the customer interrupted the delivery of the package by initiating a *** My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if *** issues a refund to us for the merchandise value we will in turn refund the customer*** has not done so.-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H ***The customer purchased a Tamron 70-200mm f/DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/**/The order was shipped the same day and delivered 11/**/The lens and the Tamron package were brand new and in entirely
pristine condition when shippedCuriously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/**/16, three weeks laterIf the customer wants to return the lens and filter, he can get return authorization by contacting [email protected] will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to usBecause the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***The customer purchased a Apple 13.3" MacBook Pro with Touch Bar (Late 2016, Silver) B&H # APBMPTMLVP2L MFR # MLVP2LL/A on Dec **, The first time the customer contacted us about a return was March *, which is after the
return policy expiration dateThe computer included Limited 1-Year Warranty with Days of Free Telephone Support, all from AppleThe proper recourse for the customer now is Apple's warranty service.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera)In order to protect other customers, the same should be done with every product on the siteWhen I searched ROAMjust now on the website, I saw another Contour ROAMcamera advertised right underneath it which had not been revised to include the contents of the packageFixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific cameraSincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June *** 2017Revdex.com complaint #***B&H Web No: ***We do not know now what the customer's intention was when the order was placed but the order's total was the $price for the EVGA GeForce GTX SC GAMING Graphics CardThe customer was not charged a shipping fee and we did not
collect any brokerage, duty, tax or other import fee at allThe attached document shows the card's price was $He also received a game code for which he was not charged, The order total is $No shipping fee, no cross border fee.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Under B&H transaction *** dated 07/**/16, a refund in the amount of $210.*has been generated and transmitted to the customer's AmEx accountNo additional refund is due and none will be forthcoming-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Either the seller did not tell the truth or he was not aware of wat was posted on his websiteAttached are a pdf file of the advertisement and the original invoice before I asked the seller to remove the computer from the order because of the product switchingYou could see clearly that B&H posted a NUC6i5SYH at US $If B&H switched products when the selected item was deposited in the shopping cart, there is nothing a customer could doAgain, if it was indeed an honest mistake from B&H, the general policy in this kind of situation is to honour what the Customer saw and sell the product at the advertised price.Cordially,*** ** **P.S: I never had the intention to purchase a NUC6i3SYH from the start, that is why I had it removed from the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am posting this because the Revdex.com requires I do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have no evidence anyone here attempted any charge other than the purchase of an Apple watch paid for via the customer's *** ***We could not have made any attempt to charge the customer's debit card
ending *** since we do not have any record of the customer ever providing that card number to usNevertheless the manager of our fraud deterrence department has been alerted and will investigateThe "unauthorized $charge" is a standard lien applied before the merchandise was shipped and the full amount of the transaction charged to the customer's credit card-- Henry P***B&H Photo-Video
*** *** ***
Revdex.com complaint #***B&H Web No: ***We appreciate the customer's business and regret this dissatisfactionThis order was placed Nov ***, shipped the same day and delivered Nov ***On Nov *** when the customer advised he'd received the wrong item we issued
return authorization and emailed it with a pre-paid *** return labelNormally it is our policy to ship a replacement item when the return has been delivered to us and processedIn this instance we informed the customer we would ship the desired item as soon as *** confirmed the return shipment had been delivered to themThat usually registers on their package tracking site within a few hours of the customer handing the return package over to themAs of this writing, ***'s site does not yet confirm they're received the return package-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company still ignores the fact that when the product was ordered it was advertised as in-stock and ready to ship. Five days later they switched the offer claiming the drive was discontinued. Very unethical to advertise product as in-stock when you don't actually have the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My complaint has not been resolved because the issue is that I paid for the Fuji XT-bodies with the free lens offerThe price of the Fuji XT-2s are the same as the day of the offerNothing has changedThe offer of the free lenses was an inducement to purchase based upon fraudulent intentThe offer is not a typographical error, rather a multi page choice of lenses for the purchaser to buyBH includes offers with camera bodies on a regular basisThey have a different offer today that includes the consumer picking different lensesThis is no different other than the fact that they do not want to complete confirmed orders as displayed on their websiteI will include copies of the website offers as well as my confirmed orders.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a *** * *** *** *** *** Smartphone on Aug *, It was shipped Aug *** and delivered Aug ***From that day to this there has been no correspondence or communication regarding this phone
from this customerThe purchase included a Limited 1-Year Warranty.The customer should contact ***-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***B&H Photo issued return authorization # *** on August *, With it we sent a pre-paid *** return labelAs soon as we receive and process the return a refund will be issued*** reports they have not yet
received the customer's package-- Henry P***B&H Photo-Video
March **, 2016New York Revdex.com complaint #***B&H Web No: ***This purchase was made on Feb *, B&H has a return policy with a 30-day time limitThat has long elapsed and we are under no obligation to entertain any request now for return authorizationBut, in the interest of
customer satisfaction we will issue return authorization for the price of the merchandise, (US $84.95)We will not refund or otherwise credit the original shipping fee to send these items to the customerThe customer is responsible for the cost to return ship these items to us in New York, and for any duty, customs or other tax or import feesOur agreement to accept this return is predicated on the customer's claim the merchandise is in new and unopened conditionWe are not responsible for any change in the value of the purchase or refund due to fluctuations in the currency exchange ratesThe refund will be provided in US dollars to the same *** account used for the purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B&H Photo Video is not trying to resolve my complaintLamentable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[how many times do we have to be back and forth with the same statementsfirst you claim I purchasewd seven years ago and it has not been seven years, this is clearly an indication of how business is conducted in an attempt to deceive customers, it is clear that many other items even thought they have been removed from vendors inventory you still make it available on your website, clearly stating discontinued, not the case of the printer, you can try to make a search yourself typing Fuji askand does not appear in the searches as discontinued, like is the case with other productsthus revealing what bhphoto intends to hide with these practices and leaving me with a dollar investment leaving me totally on my own, it is clear that I also reached out to bhphoto not only thru the reviews but thru emails sent to customer servicewith the intentions to leave me with the faulty printerthe value of the printer plus interests accrued over this time would surpass any costs you can account for, yet again I'm only asking that bhphoto exchanges my printer, or else leaving me obvious course of action thru legal meaning for which I can foresee this is where we will end upI am willing to move back to the states just to recover from this financial crisis bhphoto has inflicted on me living abroad ive already reached out to my former employers so I can wait while we resolve thisdo you need my social security number to validate my claims? this is clearly where we wil end up, my son was born in charlotte, so we are not troubled to go back to the states and resolve thisI will pursue this thru legal actionsI have all evidence I needed you already admitted I bought it at your websiteyou already provided me with the complaints I placed and the reviews I placed and already sent all the docs I needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The response is not satisfactory, but it is clear that the merchant does not want to conduct business in an upstanding way, and I do not wish to waste any more of my timeI will pursue other avenues to receive compensation for this transaction
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
MrP*** makes incorrect statementsHe claims the "biand shdata were provided" to B&H by me during the transaction...which is clearly untrueThat address data was very old data, stored somewhere on the B&H web servers, and never entered by me during the course of the transactionIf B&H had tried to run my AMEX with that outdated address, the charge would not have clearedIt would have been rejectedFrom the shopping cart on the B&H website I entered my name, my correct and current address, and my AMEX card numberThat is why the charge was allowed to post to my AMEX accountWhen I then logged into my account, at that point it appears that B&H attached an old, outdated address as my billing and shipping addressIf the mere logging into my account caused the address to revert to a previous address, unassociated with the credit card I just paid with, that is indeed a problem that B&H should be concerned with as it puts the customer at risk.During a cursory examination of the shipping email, I saw that it said "shipping address: same as billing address" -- and since I had just entered my correct billing address (and had previously ordered and received merchandise with the same address) I did not investigate any furtherRegardless, when the shipment didn't arrive and I discovered the nature of the error, I immediately took steps to make arrangements to retrieve my merchandiseHowever, despite having both my phone number and email, B&H did not attempt to contact me to find out what the problem was, and despite the fact that I contacted them -- and their representative was aware that I had arranged to pick up my items because he indicated in his response that he had seen arrangements made to pick via my tracking number -- B&H still had my merchandise sent back to them, so when I went to pick up my merchandise it was not there and already en route back to New York.Not only did B&H contribute to a mistake in which address the shipment was sent to, but they also failed to contact me about a failed delivery attempt for merchandise that I had already paid for and they requested the a return of the merchandise to them without telling me, after I had contacted them, also causing me to waste a trip to the *** depot to pick up my merchandiseSo, they contributed to the incorrect shipping address and then took actions that made it impossible for me to pick up the items I purchasedThey owe me a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***Because the customer interrupted the delivery of the package by initiating a *** My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if *** issues a refund to us for the merchandise value we will in turn refund the customer*** has not done so.-- Henry P***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H ***The customer purchased a Tamron 70-200mm f/DI VC lens for Canon (TA7020028C) and a Hoya 77mm filter on 11/**/The order was shipped the same day and delivered 11/**/The lens and the Tamron package were brand new and in entirely
pristine condition when shippedCuriously, despite the rush shipping the customer delayed mentioning this allegation to us until 12/**/16, three weeks laterIf the customer wants to return the lens and filter, he can get return authorization by contacting [email protected] will not refund the original shipping fee and the customer will be responsible for the cost of return shipping to usBecause the package is now not in pristine condition a 15% restock fee will be applied to the price of the lens-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***The customer purchased a Apple 13.3" MacBook Pro with Touch Bar (Late 2016, Silver) B&H # APBMPTMLVP2L MFR # MLVP2LL/A on Dec **, The first time the customer contacted us about a return was March *, which is after the
return policy expiration dateThe computer included Limited 1-Year Warranty with Days of Free Telephone Support, all from AppleThe proper recourse for the customer now is Apple's warranty service.-- Henry P***B&H Photo-Video
December **, 2015*** *** ***
*** *** *** ***I have nothing to add to my reply of December **, The situation is unchanged.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I just visited the site and I saw that all the components are now listed for that specific product in the product description (not in an "in the box" tab which I was never able to find when I first visited the site to purchase the camera)In order to protect other customers, the same should be done with every product on the siteWhen I searched ROAMjust now on the website, I saw another Contour ROAMcamera advertised right underneath it which had not been revised to include the contents of the packageFixing one advertisement, for one specific camera, out of the thousands they have on the site does not protect other consumers, it only protects the consumers who go to buy this specific cameraSincerely, ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June *** 2017Revdex.com complaint #***B&H Web No: ***We do not know now what the customer's intention was when the order was placed but the order's total was the $price for the EVGA GeForce GTX SC GAMING Graphics CardThe customer was not charged a shipping fee and we did not
collect any brokerage, duty, tax or other import fee at allThe attached document shows the card's price was $He also received a game code for which he was not charged, The order total is $No shipping fee, no cross border fee.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***Under B&H transaction *** dated 07/**/16, a refund in the amount of $210.*has been generated and transmitted to the customer's AmEx accountNo additional refund is due and none will be forthcoming-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Either the seller did not tell the truth or he was not aware of wat was posted on his websiteAttached are a pdf file of the advertisement and the original invoice before I asked the seller to remove the computer from the order because of the product switchingYou could see clearly that B&H posted a NUC6i5SYH at US $If B&H switched products when the selected item was deposited in the shopping cart, there is nothing a customer could doAgain, if it was indeed an honest mistake from B&H, the general policy in this kind of situation is to honour what the Customer saw and sell the product at the advertised price.Cordially,*** ** **P.S: I never had the intention to purchase a NUC6i3SYH from the start, that is why I had it removed from the order
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am posting this because the Revdex.com requires I do so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***New York Revdex.com complaint #***B&H Web No: ***We have no evidence anyone here attempted any charge other than the purchase of an Apple watch paid for via the customer's *** ***We could not have made any attempt to charge the customer's debit card
ending *** since we do not have any record of the customer ever providing that card number to usNevertheless the manager of our fraud deterrence department has been alerted and will investigateThe "unauthorized $charge" is a standard lien applied before the merchandise was shipped and the full amount of the transaction charged to the customer's credit card-- Henry P***B&H Photo-Video
*** *** ***
Revdex.com complaint #***B&H Web No: ***We appreciate the customer's business and regret this dissatisfactionThis order was placed Nov ***, shipped the same day and delivered Nov ***On Nov *** when the customer advised he'd received the wrong item we issued
return authorization and emailed it with a pre-paid *** return labelNormally it is our policy to ship a replacement item when the return has been delivered to us and processedIn this instance we informed the customer we would ship the desired item as soon as *** confirmed the return shipment had been delivered to themThat usually registers on their package tracking site within a few hours of the customer handing the return package over to themAs of this writing, ***'s site does not yet confirm they're received the return package-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company still ignores the fact that when the product was ordered it was advertised as in-stock and ready to ship. Five days later they switched the offer claiming the drive was discontinued. Very unethical to advertise product as in-stock when you don't actually have the product
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***