Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer. Please issue RMA
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
October *, 2017Revdex.com complaint #***B&H Web No: ***On Aug *, the customer purchased one LUECLIPSEGL= Lunt Solar Systems B&H Solar / Solar Eclipse Viewing Glasses (5-Pack)Due to the unprecedented popularity of the solar eclipse he was one of tens of thousands to do so
Because the lenses are ISO 12312-for Safe Solar Viewing they are specifically designed to blocks 99.999% of visible lightIt is in fact impossible to see anything while wearing the glasses unless one is looking directly at the sunNo other light source is powerful enough to be seenWhen he purchased them our product information page advised, "This item is nonreturnable."The customer's first after-sale comment was received by our customer service department on Oct ** Our return policy (moot because these are non-returnable) is thirty daysThat time period has long elapsedHis is the only complaint we have received alleging the lenses were defectiveThey were and are notThey are simply opaque to all but the sun, directly viewed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I must reject your resolutionFirst of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliableThat is not a good business practiceIf *** is unreliable then you should not use them or at least tell the customerSecond your customer service person assured me that a reroute would be done and it was notIf *** is so unreliable then why did your representative do thisThird, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of *** in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on ***, when the request never went inWhy was the request never submitted to ***? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of ***, and yet I was notI was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that *** would have it changedThat still does not explain why the request was not fulfilled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The laptop was used weeks and it stopped workingAs a customer, we did not do anything wrongWe did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to usI wiped the screen after B&H sent back the product and it is all cleaned
We are the victim of the defected product --- a laptop that my years old saved one-year of his allowance ($800) to buyAs a customer, we did not do anything wrongWhy B&H charge us 15% fee? We are qualifying for a full refund of this laptopImage the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&HMy son got very sad during the situationAll those are expensive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your response and for your timeWhile I understand the sentiment of your response, it does not explain why your advertisement was left in place beyond the expiration of the offer. This, in itself, if misleading regardless of whatever policy Nikon has in place at the timeIn essence, you need to remove the ad from your website once it expires.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although I'm not fully satisfied with the response as it doesn't answer my inquiryI rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already haveI've received the monitor and nor the monitorI rather spend my time doing more productive thingsI have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I wrote the complaint but the same answer cameplz confirm
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
October **, 2015*** *** ***
*** *** *** *** *** ***The customer purchased a *** laptop form us on March **, Our return policy is 30-days after which the customer is encouraged to obtain warranty service from the manufacturer, *** in this instance, if necessaryOur
customer service log for this transaction includes numerous entries documenting conversations with the customer and with ***, each an effort to help the customer resolve claims and have this matter resolvedAmong the customer's requests to *** were that *** send a tech support person to Europe, give her an extended warranty at no charge, and give her a copy of Microsoft Office for free*** has offered to put the customer in contact with a tech support person any time the customer is in the USA, but they reasonably declined her other demands which they characterized as "unreasonable."-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On *** *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h***Our description there
includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
June **, 2017Revdex.com complaint #***B&H *** and ***We appreciate the customer's concern and regret this order was not better handledThe Eartec ULUltraLITE 4-Person Headset System with Batteries, Charger & Case (Single-Sided, Double) - B&H # EAULordered under
*** has been cancelled and a refund has been issuedThe four (4) Eartec batteries in the same transaction have been shipped.The Eartec UL4D UltraLITE 4-Person Headset System with Batteries, Charger & Case (Double) - B&H # EAUL4D ordered under *** has been shippedIt was delivered to the customer's Miami, Fl shipping address on June ***The price difference is $If the customer confirms he will keep the B&H # EAUL4D ordered under ***, we will credit the $difference to his account-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** * ***On April *, the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business for WindowsOur return policy, which is on our site and printed on the back of the invoice he received
with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer softwareWe do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchaseOn May **, we offered this exchange even though the return policy time period had elapsedSubsequently, as a courtesy, we offered to accept the return of the computer for a refundThe Microsoft software cannot be returned for exchange, refund or store creditReturn authorization has been emailed to the customer for the computerWith it we sent a pre-paid *** return labelWhen we receive and process the return we will issue a refund to the same credit card account used for the original purchaseIn passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P***B&H Photo-Video
Sept *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a kit, our COS260BF15DK = Coronado 60mm SolarMax II Double Stack Solar Telescope Kit (15mm Blocking Filter)As a kit each component is priced to reflect kit discountsThe component for which he received a
refund is priced lower (and he paid less) as part of the kit than the a la carte price would beThe discounted kit price for th Sky-Watcher AllView Mount is the amount we have refunded-- *** ***B&H Photo-Video
January *, 2017Revdex.com complaint #***Web No: ***A refund was issued to the customer in the amount of $on January *, Due to federal UCC regulations it may take several days before *** can confirm this-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***This should not be a Revdex.com complaint at allthe customer has a technical problem making the equipment he ownsw work properlyThis is a technical customer service issue which should be addressed with the manufacturerThe customer originally wrote, "* *** *** *** *** ** *** ** *** * ** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** *** ***"I have demonstrated that was and is incorrectIf the customer reaches out to *** they will be the source of assistanceNeither the Revdex.com nor B&H is equipped to offer this technical support-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***While we continue to regret this customer's dissatisfaction there is nothing new to add to the facts of the situationThe customer's laptop is covered by the manufacturer's warranty and the customer has been advised to pursue her issue via that avenue.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the item , so no more reason to complain, please close the complaint
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer. Please issue RMA
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
October *, 2017Revdex.com complaint #***B&H Web No: ***On Aug *, the customer purchased one LUECLIPSEGL= Lunt Solar Systems B&H Solar / Solar Eclipse Viewing Glasses (5-Pack)Due to the unprecedented popularity of the solar eclipse he was one of tens of thousands to do so
Because the lenses are ISO 12312-for Safe Solar Viewing they are specifically designed to blocks 99.999% of visible lightIt is in fact impossible to see anything while wearing the glasses unless one is looking directly at the sunNo other light source is powerful enough to be seenWhen he purchased them our product information page advised, "This item is nonreturnable."The customer's first after-sale comment was received by our customer service department on Oct ** Our return policy (moot because these are non-returnable) is thirty daysThat time period has long elapsedHis is the only complaint we have received alleging the lenses were defectiveThey were and are notThey are simply opaque to all but the sun, directly viewed.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I must reject your resolutionFirst of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliableThat is not a good business practiceIf *** is unreliable then you should not use them or at least tell the customerSecond your customer service person assured me that a reroute would be done and it was notIf *** is so unreliable then why did your representative do thisThird, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of *** in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on ***, when the request never went inWhy was the request never submitted to ***? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of ***, and yet I was notI was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that *** would have it changedThat still does not explain why the request was not fulfilled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The laptop was used weeks and it stopped workingAs a customer, we did not do anything wrongWe did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to usI wiped the screen after B&H sent back the product and it is all cleaned
We are the victim of the defected product --- a laptop that my years old saved one-year of his allowance ($800) to buyAs a customer, we did not do anything wrongWhy B&H charge us 15% fee? We are qualifying for a full refund of this laptopImage the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&HMy son got very sad during the situationAll those are expensive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your response and for your timeWhile I understand the sentiment of your response, it does not explain why your advertisement was left in place beyond the expiration of the offer. This, in itself, if misleading regardless of whatever policy Nikon has in place at the timeIn essence, you need to remove the ad from your website once it expires.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although I'm not fully satisfied with the response as it doesn't answer my inquiryI rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already haveI've received the monitor and nor the monitorI rather spend my time doing more productive thingsI have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I wrote the complaint but the same answer cameplz confirm
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***Revdex.com complaint #***B&H Web No: ***Per the attached document *** has refunded the customer-- Henry P***B&H Photo-Video
October **, 2015*** *** ***
*** *** *** *** *** ***The customer purchased a *** laptop form us on March **, Our return policy is 30-days after which the customer is encouraged to obtain warranty service from the manufacturer, *** in this instance, if necessaryOur
customer service log for this transaction includes numerous entries documenting conversations with the customer and with ***, each an effort to help the customer resolve claims and have this matter resolvedAmong the customer's requests to *** were that *** send a tech support person to Europe, give her an extended warranty at no charge, and give her a copy of Microsoft Office for free*** has offered to put the customer in contact with a tech support person any time the customer is in the USA, but they reasonably declined her other demands which they characterized as "unreasonable."-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On *** *, the customer ordered one MESPAEBM= Metabones Sony A-Mount Lens to Sony E-Mount Camera Speed Booster ULTRAThe item is featured on our site at h***Our description there
includes (emphasis added), "The Speed Booster ULTRA allows a full frame Sony A-Mount lens to be mounted to an APS-C format E-Mount camera ..." The phrase is repeated later on the same pageA screenshot is attachedThe customer's claim that this "was not properly advertised" is demonstrably untrueThe customer's claim, "the specific link DID NOT SHOW that it was for an APS-C cropped sensor," is also untrueThe customer is not entitled to a refund of the fee he incurred to return this item to us and we will not provide that refund-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
June **, 2017Revdex.com complaint #***B&H *** and ***We appreciate the customer's concern and regret this order was not better handledThe Eartec ULUltraLITE 4-Person Headset System with Batteries, Charger & Case (Single-Sided, Double) - B&H # EAULordered under
*** has been cancelled and a refund has been issuedThe four (4) Eartec batteries in the same transaction have been shipped.The Eartec UL4D UltraLITE 4-Person Headset System with Batteries, Charger & Case (Double) - B&H # EAUL4D ordered under *** has been shippedIt was delivered to the customer's Miami, Fl shipping address on June ***The price difference is $If the customer confirms he will keep the B&H # EAUL4D ordered under ***, we will credit the $difference to his account-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** * ***On April *, the customer ordered an ASUS 15.6" R556LA Notebook, Canon printer and Microsoft Office Home & Business for WindowsOur return policy, which is on our site and printed on the back of the invoice he received
with his merchandise specifies Final Sale & Nonreturnable Items: Unwrapped/opened computers and computer softwareWe do exchange computers which are defective out-of-the-box for another of the same product.Our return policy is also limited to thirty (30) days from the date of purchaseOn May **, we offered this exchange even though the return policy time period had elapsedSubsequently, as a courtesy, we offered to accept the return of the computer for a refundThe Microsoft software cannot be returned for exchange, refund or store creditReturn authorization has been emailed to the customer for the computerWith it we sent a pre-paid *** return labelWhen we receive and process the return we will issue a refund to the same credit card account used for the original purchaseIn passing, I should mention the computer is covered by the manufacturer's 1-year warranty.-- Henry P***B&H Photo-Video
Sept *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a kit, our COS260BF15DK = Coronado 60mm SolarMax II Double Stack Solar Telescope Kit (15mm Blocking Filter)As a kit each component is priced to reflect kit discountsThe component for which he received a
refund is priced lower (and he paid less) as part of the kit than the a la carte price would beThe discounted kit price for th Sky-Watcher AllView Mount is the amount we have refunded-- *** ***B&H Photo-Video
January *, 2017Revdex.com complaint #***Web No: ***A refund was issued to the customer in the amount of $on January *, Due to federal UCC regulations it may take several days before *** can confirm this-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***This should not be a Revdex.com complaint at allthe customer has a technical problem making the equipment he ownsw work properlyThis is a technical customer service issue which should be addressed with the manufacturerThe customer originally wrote, "* *** *** *** *** ** *** ** *** * ** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** *** ***"I have demonstrated that was and is incorrectIf the customer reaches out to *** they will be the source of assistanceNeither the Revdex.com nor B&H is equipped to offer this technical support-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***While we continue to regret this customer's dissatisfaction there is nothing new to add to the facts of the situationThe customer's laptop is covered by the manufacturer's warranty and the customer has been advised to pursue her issue via that avenue.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the item , so no more reason to complain, please close the complaint
Sincerely,
*** ***