January **, 2016New York Revdex.com complaint #***B&H Web No: ***As I said before, I thought it ironic he customer's original complaint to the Revdex.com was submitted one day after the order was placed.When it was placed we advised, "This item is backordered by the manufacturerOrder now and we'll deliver when available."It's doubly ironic to receive this additional complaint when the customer's order has since been shippedAt this moment *** reports:*** ***
*** *** ** *** ** ***I presume this matter is now closed-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your response and for your timeWhile I understand the sentiment of your response, it does not explain why your advertisement was left in place beyond the expiration of the offer. This, in itself, if misleading regardless of whatever policy Nikon has in place at the timeIn essence, you need to remove the ad from your website once it expires.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I must reject your resolutionFirst of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliableThat is not a good business practiceIf *** is unreliable then you should not use them or at least tell the customerSecond your customer service person assured me that a reroute would be done and it was notIf *** is so unreliable then why did your representative do thisThird, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of *** in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on ***, when the request never went inWhy was the request never submitted to ***? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of ***, and yet I was notI was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that *** would have it changedThat still does not explain why the request was not fulfilled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business simply wrote the same copy/paste nonsense responseThey scammed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer. Please issue RMA
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The laptop was used weeks and it stopped workingAs a customer, we did not do anything wrongWe did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to usI wiped the screen after B&H sent back the product and it is all cleaned
We are the victim of the defected product --- a laptop that my years old saved one-year of his allowance ($800) to buyAs a customer, we did not do anything wrongWhy B&H charge us 15% fee? We are qualifying for a full refund of this laptopImage the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&HMy son got very sad during the situationAll those are expensive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although I'm not fully satisfied with the response as it doesn't answer my inquiryI rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already haveI've received the monitor and nor the monitorI rather spend my time doing more productive thingsI have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I wrote the complaint but the same answer cameplz confirm
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***
*** *** ***
*** *** *** ***On Dec *, the customer ordered a Blu Studio D650A-Black phone from usIt was delivered Dec *, As with all our products it was covered by our 30-day return policyIt was also covered by a Limited 1-Year Manufacturer
WarrantyOn Jan **, we issued return authorization *** at the customer's request when the customer alleged it was defectiveWe received the customer's return June *, That represents a delay of almost six (6) months.On June *, under *** an order for a Blu Studio D651U-Black was processed and shippedIt was delivered to the customer June *, On June **, after the customer reported this too was defective we issued return authorization ***We received the customer's return Oct *, That represents a delay of four (4) months.On Oct **, we processed an order for a BLU Studio ** *** *** SmartphoneIt was delivered Oct **, Two months later, on Dec **, the customer advised that this third phone was also defectiveOur return policy time period for this transaction has expiredThe phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warrantyWe will not accept a return on this device for refund or store creditThe customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into accountThe customer is blocked from future purchases here.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the item , so no more reason to complain, please close the complaint
Sincerely,
*** ***
October **, 2015*** *** ***
*** *** *** *** *** ***The customer purchased a *** laptop form us on March **, Our return policy is 30-days after which the customer is encouraged to obtain warranty service from the manufacturer, *** in this instance, if necessaryOur
customer service log for this transaction includes numerous entries documenting conversations with the customer and with ***, each an effort to help the customer resolve claims and have this matter resolvedAmong the customer's requests to *** were that *** send a tech support person to Europe, give her an extended warranty at no charge, and give her a copy of Microsoft Office for free*** has offered to put the customer in contact with a tech support person any time the customer is in the USA, but they reasonably declined her other demands which they characterized as "unreasonable."-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Promise of price match refund was not honored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***Web No: ***A refund was issued to the customer in the amount of $on January *, Due to federal UCC regulations it may take several days before *** can confirm this-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H Web No: ***While we continue to regret this customer's dissatisfaction there is nothing new to add to the facts of the situationThe customer's laptop is covered by the manufacturer's warranty and the customer has been advised to pursue her issue via that avenue.-- Henry P***B&H Photo-Video
February **, 2016New York Revdex.com complaint #***B&H Web No: ***I have no idea what the customer means when he says, "...it is a typical example of spoonerism..." The definition of spoonerism, is:a verbal error in which a speaker accidentally transposes the initial sounds or letters of two or more words, often to humorous effect, as in the sentence you have hissed the mystery lectures, accidentally spoken instead of the intended sentence you have missed the history lectures.In this situation it is entirely irrelevant.I also cannot imagine why the customer would attach an 8-page copy of the B&H product page for the Nikon MB-Dhe purchased when a simple URL -- *** ** would have sufficedHad he done so we could all see the product's "In the box" tab says, " Limited 1-Year Warranty," rather than referencing a Nikon USA warranty.The customer wrote, "photography products have huge difference between the USA authorized version and the gray market version." This is not at all correctThe ONLY difference is whether the product's 1-year limited warranty is provided by Nikon USA or by B&HNikon USA has the option of keeping a product sent for warranty service for months while it is being repaired or replacing the original product with a refurbished modelB&H almost always simple exchanges the item for another brand new one, making the B&H warranty more attractive in the most important aspect.The customer requested compensation for his dissatisfactionUnder B&H *** dated */01/an electronic gift card valued at $was emailed to him.The customer also wrote, "...B&H sent me a follemail asking if 'I lie to have a replacement'It was an insult for whatever reason!" This was, as has been explained, a simple typographical error and should have said "...like to have a replacement." It is a non-issue.-- Henry P***B&H Photo-Video
October **, 2016Revdex.com complaint #***B&H Web No: ***The customer bought a SEM12II= SeaSonic Electronics M12II Bronze Evo Edition SS-520GM520W Modular Power Supply on Oct **, He paid $In checking earlier sales for the same item the lowest price I was able to locate
was $As a courtesy we will send the customer a $gif6t card.-- Henry P***B&H Photo-Video
Sept *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a kit, our COS260BF15DK = Coronado 60mm SolarMax II Double Stack Solar Telescope Kit (15mm Blocking Filter)As a kit each component is priced to reflect kit discountsThe component for which he received a
refund is priced lower (and he paid less) as part of the kit than the a la carte price would beThe discounted kit price for th Sky-Watcher AllView Mount is the amount we have refunded-- *** ***B&H Photo-Video
*** *** ***Revdex.com complaint #***B&H ***On Aug **, this customer purchased two PRIVBLKATT = Priv BlackBerry 32GB AT&T Branded Smartphones (Unlocked, Black)The product description includes:This device is Carrier-unlocked and may be used with any GSM carrier that uses
a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links below*** *** ***
*** *** ***
*** ***The specifications include:Cellular Network 2.5G (EDGE, GSM/GPRS) MHz: 850, 900, 1800, 19003.5G (HSPA+, UMTS/WCDMA) MHz: 850, 900, 1700, 1900, 21004G (LTE) Bands: 1, 2, 3, 4, 5, 7, 12, 17, 20, 29, The attached screenshot shows the phone's compatibility with Vodaphone in Italy.This information confirms that the phones were unlocked.the customer's first after-sale complaint was received Dec 26, 2016, four months after the purchaseB&H has a 30-day return policy time provisionAt the customer's request we requested and received the following unlock codes:serial number *** UNLOCKED CODE ***serial number *** UNLOCKED CODE ***The customer did NOT pay "a premium of $per phone to get UNLOCKED phones." In fact the other option for this model is the non-AT&T model, our B&H # *** which is more expensive than the model he purchasedB&H declined to consider his request for a $per phone refund.-- Henry P***B&H Photo-Video
January **, 2016New York Revdex.com complaint #***B&H Web No: ***As I said before, I thought it ironic he customer's original complaint to the Revdex.com was submitted one day after the order was placed.When it was placed we advised, "This item is backordered by the manufacturerOrder now and we'll deliver when available."It's doubly ironic to receive this additional complaint when the customer's order has since been shippedAt this moment *** reports:*** ***
*** *** ** *** ** ***I presume this matter is now closed-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for your response and for your timeWhile I understand the sentiment of your response, it does not explain why your advertisement was left in place beyond the expiration of the offer. This, in itself, if misleading regardless of whatever policy Nikon has in place at the timeIn essence, you need to remove the ad from your website once it expires.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I must reject your resolutionFirst of all, even if I did call, you are stating that your company sold a service that you yourself say is not reliableThat is not a good business practiceIf *** is unreliable then you should not use them or at least tell the customerSecond your customer service person assured me that a reroute would be done and it was notIf *** is so unreliable then why did your representative do thisThird, you representative said himself that the company messed up when they forgot to do the reroute, so how do we know the reliability of *** in this case? After reviewing the documents sent to me for my order, you make it seem that all I needed to do was just call and you guys could have done this sooner, but you still put the blame on ***, when the request never went inWhy was the request never submitted to ***? Why does the confirmation on the reroute still have my old address?Your reply makes it seem if I was warned that I was warned of the unreliability of ***, and yet I was notI was not told about the rerouting not being a guarantee until after I called and complained that your company failed to follow through on a paid service.I do understand your statement that I could have looked at the prior emails, however when I put the order in I used my current address and I assumed that was enough so I had no need to look any further, not knowing that *** would have it changedThat still does not explain why the request was not fulfilled
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Business simply wrote the same copy/paste nonsense responseThey scammed me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Now that the vendor has admitted that it is plausible that the packaged was delivered during delivery, the presumption is in favor of the customer. Please issue RMA
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The laptop was used weeks and it stopped workingAs a customer, we did not do anything wrongWe did not wipe the monitor before we send it back to B&H because we were upset that B&H sold the defected product to usI wiped the screen after B&H sent back the product and it is all cleaned
We are the victim of the defected product --- a laptop that my years old saved one-year of his allowance ($800) to buyAs a customer, we did not do anything wrongWhy B&H charge us 15% fee? We are qualifying for a full refund of this laptopImage the same situation happen to you and how you feel?
I spend hours and hours of my time to deal with B&HMy son got very sad during the situationAll those are expensive
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Although I'm not fully satisfied with the response as it doesn't answer my inquiryI rather spend my time doing more productive things as it seems they won't be providing a further explanation than they already haveI've received the monitor and nor the monitorI rather spend my time doing more productive thingsI have received the monitor and currently using it although still not perfect as there's a dead pixel / dust inside the monitor, I don't want to have to wait again for another replacement
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I wrote the complaint but the same answer cameplz confirm
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***
*** *** ***
*** *** *** ***On Dec *, the customer ordered a Blu Studio D650A-Black phone from usIt was delivered Dec *, As with all our products it was covered by our 30-day return policyIt was also covered by a Limited 1-Year Manufacturer
WarrantyOn Jan **, we issued return authorization *** at the customer's request when the customer alleged it was defectiveWe received the customer's return June *, That represents a delay of almost six (6) months.On June *, under *** an order for a Blu Studio D651U-Black was processed and shippedIt was delivered to the customer June *, On June **, after the customer reported this too was defective we issued return authorization ***We received the customer's return Oct *, That represents a delay of four (4) months.On Oct **, we processed an order for a BLU Studio ** *** *** SmartphoneIt was delivered Oct **, Two months later, on Dec **, the customer advised that this third phone was also defectiveOur return policy time period for this transaction has expiredThe phone is covered by a Limited 1-Year Manufacturer Warranty and the customer's recourse now is via that warrantyWe will not accept a return on this device for refund or store creditThe customer's purchase-and-return pattern is abusive, especially when the length of time between our issuing return authorization and the return of the first two phones is taken into accountThe customer is blocked from future purchases here.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI have received the item , so no more reason to complain, please close the complaint
Sincerely,
*** ***
October **, 2015*** *** ***
*** *** *** *** *** ***The customer purchased a *** laptop form us on March **, Our return policy is 30-days after which the customer is encouraged to obtain warranty service from the manufacturer, *** in this instance, if necessaryOur
customer service log for this transaction includes numerous entries documenting conversations with the customer and with ***, each an effort to help the customer resolve claims and have this matter resolvedAmong the customer's requests to *** were that *** send a tech support person to Europe, give her an extended warranty at no charge, and give her a copy of Microsoft Office for free*** has offered to put the customer in contact with a tech support person any time the customer is in the USA, but they reasonably declined her other demands which they characterized as "unreasonable."-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Promise of price match refund was not honored
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***Web No: ***A refund was issued to the customer in the amount of $on January *, Due to federal UCC regulations it may take several days before *** can confirm this-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H Web No: ***While we continue to regret this customer's dissatisfaction there is nothing new to add to the facts of the situationThe customer's laptop is covered by the manufacturer's warranty and the customer has been advised to pursue her issue via that avenue.-- Henry P***B&H Photo-Video
February **, 2016New York Revdex.com complaint #***B&H Web No: ***I have no idea what the customer means when he says, "...it is a typical example of spoonerism..." The definition of spoonerism, is:a verbal error in which a speaker accidentally transposes the initial sounds or letters of two or more words, often to humorous effect, as in the sentence you have hissed the mystery lectures, accidentally spoken instead of the intended sentence you have missed the history lectures.In this situation it is entirely irrelevant.I also cannot imagine why the customer would attach an 8-page copy of the B&H product page for the Nikon MB-Dhe purchased when a simple URL -- *** ** would have sufficedHad he done so we could all see the product's "In the box" tab says, " Limited 1-Year Warranty," rather than referencing a Nikon USA warranty.The customer wrote, "photography products have huge difference between the USA authorized version and the gray market version." This is not at all correctThe ONLY difference is whether the product's 1-year limited warranty is provided by Nikon USA or by B&HNikon USA has the option of keeping a product sent for warranty service for months while it is being repaired or replacing the original product with a refurbished modelB&H almost always simple exchanges the item for another brand new one, making the B&H warranty more attractive in the most important aspect.The customer requested compensation for his dissatisfactionUnder B&H *** dated */01/an electronic gift card valued at $was emailed to him.The customer also wrote, "...B&H sent me a follemail asking if 'I lie to have a replacement'It was an insult for whatever reason!" This was, as has been explained, a simple typographical error and should have said "...like to have a replacement." It is a non-issue.-- Henry P***B&H Photo-Video
October **, 2016Revdex.com complaint #***B&H Web No: ***The customer bought a SEM12II= SeaSonic Electronics M12II Bronze Evo Edition SS-520GM520W Modular Power Supply on Oct **, He paid $In checking earlier sales for the same item the lowest price I was able to locate
was $As a courtesy we will send the customer a $gif6t card.-- Henry P***B&H Photo-Video
Sept *, 2017Revdex.com complaint #***B&H Web No: ***The customer purchased a kit, our COS260BF15DK = Coronado 60mm SolarMax II Double Stack Solar Telescope Kit (15mm Blocking Filter)As a kit each component is priced to reflect kit discountsThe component for which he received a
refund is priced lower (and he paid less) as part of the kit than the a la carte price would beThe discounted kit price for th Sky-Watcher AllView Mount is the amount we have refunded-- *** ***B&H Photo-Video
*** *** ***Revdex.com complaint #***B&H ***On Aug **, this customer purchased two PRIVBLKATT = Priv BlackBerry 32GB AT&T Branded Smartphones (Unlocked, Black)The product description includes:This device is Carrier-unlocked and may be used with any GSM carrier that uses
a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links below*** *** ***
*** *** ***
*** ***The specifications include:Cellular Network 2.5G (EDGE, GSM/GPRS) MHz: 850, 900, 1800, 19003.5G (HSPA+, UMTS/WCDMA) MHz: 850, 900, 1700, 1900, 21004G (LTE) Bands: 1, 2, 3, 4, 5, 7, 12, 17, 20, 29, The attached screenshot shows the phone's compatibility with Vodaphone in Italy.This information confirms that the phones were unlocked.the customer's first after-sale complaint was received Dec 26, 2016, four months after the purchaseB&H has a 30-day return policy time provisionAt the customer's request we requested and received the following unlock codes:serial number *** UNLOCKED CODE ***serial number *** UNLOCKED CODE ***The customer did NOT pay "a premium of $per phone to get UNLOCKED phones." In fact the other option for this model is the non-AT&T model, our B&H # *** which is more expensive than the model he purchasedB&H declined to consider his request for a $per phone refund.-- Henry P***B&H Photo-Video