*** *** ***
*** *** *** *** ***
*** *** *** ***The customer wrote, "* *** *** *** *** ** *** ** *** * ** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** *** ***"I
also container *** and was assured B&H has every right to sell to the general public or to whomever we choose*** advised they refer customers to retailers or to local installers for tech support but there are no restrictions on sellingThe manufacturer offers setup support videos on their site at *** *** ** *** *** *** *** * *** *** ** ***.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: ***The customer again does nothing more than repeat his original assertionThe camera he attempted to return to us has a serial number which does not match that of the camera we shipped to himIt is ineligible for return.-- *** ***B&H Photo-Video
May *, 2017Revdex.com complaint #***B&H Web No: ***Our return policy is thirty days, not ninety daysThe purchase is dated Jan **, At the customer's request return authorization was issued Apr *, When we did we advised the customer it would be a return for exchange only, hence
the store creditTo accommodate the customer I have asked customer service to convert the store credit to an electronic gift card which can be used for any purchase -- store, phone, website or in personIt will be emailed to him this week.-- Henry P***B&H Photo-Video
November *, 2016Revdex.com complaint #***B&H Web No: ***This order was placed Oct **, It was shipped Oct **, *** reports it was delivered 10/**/at 12:13pmIf you did not receive it, email *** or Phone: ###-###-#### or ###-###-####.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand you are trying to prevent return fraud bycomparing serial numbers but the camera I shipped back is the camera I receivedfrom B&HI can’t force you to believe my story but I expect you to stickto your return policy at ***A matching serial number is not stated as a condition of returnYour policygoes as far as stating “If, for whatever reason, you are dissatisfied with yourpurchase, you can return it to B&H within days of purchase date subjectto conditions below.”I would like the camera returned according to your publiclyposted return policy that both parties agreed to at the time of purchaseIalso need a prepaid shipping label since I already spend dollars shippingthis unit once already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H *** dated 11/**/14This customer purchased numerous items in our store on Nov **, 2014, a year agoOne item was the boxed product ***Care Protection Plan Extension for 15" & 17" MacBook Pro & 15" MacBook Pro with Retina Display (2-Year
Extension) - B&H # *** *** * ***It is featured on our website at *** The product illustration there shows a boxed product the contents of which include the protection plan and instructions showing how the customer should register it with ***We regret the customer overlooked this and failed to complete the registration processWe do carry ***Care plans with an auto-registration featureFor those, our product description says, "Your Mac Pro is automatically registered with ***Care." The product the customer purchased and received does not include this feature We cannot now cancel this transaction and will not issue a refund or store credit.-- Henry P***B&H Photo-Video
January *, 2017Revdex.com complaint #***B&H Web No: ***The fact is the lens pricing on our site was an errorOur site specifies, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms,
conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
April **, 2016*** *** *** *** ***
*** *** *** ***We appreciate this customer's order and regret his dissatisfactionSince we can confirm the camera he is returning is en route back to us we have arranged to send another of the same model, in "10" condition, to him today and
will discount the price of this camera to the same price as the camera he originally receivedFWIW, we'd have made the same arrangements had he contacted us directly and expressed the same degree of urgencyInvolving the Revdex.com was not necessary to achieve this result.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We first had a advertising issue where you offered the 4% and refuse to honor it, now there is a customer service issue since you guys are not on the same page with each otherThe agent I bought my lens from told me that I would get the 4%, and the agent I chatted with online told me that he was going to reissue the 4%You should have record of that chat
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***On March **, the customer purchased an Apple Mac mini GHz Desktop Computer (Late 2014) B&H # ***On March **, he requested return authorization but his request was deniedOur return policy
(*** is specificNon-returnable items include, "*** *** *** *** *** * *** *** *** ** ***" -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***Thank you for your order and this feedbackWe regret your dissatisfactionThe *** you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free
Garmin were, like most similar rebates, subsidized by *** ***When a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected *** to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the productThis order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original saleThe original sale that I bought was $for 750GB Crucial MXAn effective cost of cents per GBTheir new offer of $for 1TB (1,GB) Crucial MX300, which is over a $more and cents per GBThese products are identical beyond sizeThere is no excuse for this discrepancyFor comparison, RIGHT NOW I could buy the 750GB Crucial MXfrom *** for $Their offer original offer to me was originally 60% less than that at $Their new offer is $for the 1TB versionThat same version, I could get from *** at $240, so they're only offering it to me at 8% offThis is nothing more than a bait & switch offer
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If they choose to honor their advertised and acknowledged price (or not) is direct reflection of their business ethics My complaint stands as originally stated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H Web No: ***This cannot now be resolved via the Revdex.comThe customer is advised to email ***-- Henry P***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H Web No: ***The attached screenshot is from our bankIt clearly shows a lien or "authorization" was placed on the customer's account on 5/*/It also shows the same lien or "authorization" was lifted on 5/**/We did not have the customer's moneyWe did not have access to the customer's moneyWe do not have the customer's money.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why has the company not filed for legal action against the recieverIt is out of my hands and the company needs to contact the sheriff department in Campbell County VAAdmission to not following through should merit some action*** will not make any more attempts since the refusal to return was made.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Here with I have attached the receipt scan copyAnd as per the instruction in page under warranty section to send the product directly to the manufacturerI feel I am cheated after buying the product from this company]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because"two weeks have been lostas a direct result of fraudulent malicious business practice in "trying" to sell used/broken goods when buyers have paid for new goods"Instead of refunding my money right away, I'm now waiting for the funds to be back on my credit card?These funds need to be return a.s.a.p., *** has already picked up the used item that is missing parts, scratched up with a broken box that you sent for the 2nd time as newit ain't new~!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***On May *** we created replacement order ***The *** tracking number for this transaction is *** reports this was delivered on May **, 2017.In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possibleThe customer can have the merchandise or a refund, but not both.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***The customer wrote, "* *** *** *** *** ** *** ** *** * ** *** ** *** *** *** ** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** ** *** ***"I
also container *** and was assured B&H has every right to sell to the general public or to whomever we choose*** advised they refer customers to retailers or to local installers for tech support but there are no restrictions on sellingThe manufacturer offers setup support videos on their site at *** *** ** *** *** *** *** * *** *** ** ***.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: ***The customer again does nothing more than repeat his original assertionThe camera he attempted to return to us has a serial number which does not match that of the camera we shipped to himIt is ineligible for return.-- *** ***B&H Photo-Video
May *, 2017Revdex.com complaint #***B&H Web No: ***Our return policy is thirty days, not ninety daysThe purchase is dated Jan **, At the customer's request return authorization was issued Apr *, When we did we advised the customer it would be a return for exchange only, hence
the store creditTo accommodate the customer I have asked customer service to convert the store credit to an electronic gift card which can be used for any purchase -- store, phone, website or in personIt will be emailed to him this week.-- Henry P***B&H Photo-Video
November *, 2016Revdex.com complaint #***B&H Web No: ***This order was placed Oct **, It was shipped Oct **, *** reports it was delivered 10/**/at 12:13pmIf you did not receive it, email *** or Phone: ###-###-#### or ###-###-####.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I understand you are trying to prevent return fraud bycomparing serial numbers but the camera I shipped back is the camera I receivedfrom B&HI can’t force you to believe my story but I expect you to stickto your return policy at ***A matching serial number is not stated as a condition of returnYour policygoes as far as stating “If, for whatever reason, you are dissatisfied with yourpurchase, you can return it to B&H within days of purchase date subjectto conditions below.”I would like the camera returned according to your publiclyposted return policy that both parties agreed to at the time of purchaseIalso need a prepaid shipping label since I already spend dollars shippingthis unit once already.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H *** dated 11/**/14This customer purchased numerous items in our store on Nov **, 2014, a year agoOne item was the boxed product ***Care Protection Plan Extension for 15" & 17" MacBook Pro & 15" MacBook Pro with Retina Display (2-Year
Extension) - B&H # *** *** * ***It is featured on our website at *** The product illustration there shows a boxed product the contents of which include the protection plan and instructions showing how the customer should register it with ***We regret the customer overlooked this and failed to complete the registration processWe do carry ***Care plans with an auto-registration featureFor those, our product description says, "Your Mac Pro is automatically registered with ***Care." The product the customer purchased and received does not include this feature We cannot now cancel this transaction and will not issue a refund or store credit.-- Henry P***B&H Photo-Video
January *, 2017Revdex.com complaint #***B&H Web No: ***The fact is the lens pricing on our site was an errorOur site specifies, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms,
conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
April **, 2016*** *** *** *** ***
*** *** *** ***We appreciate this customer's order and regret his dissatisfactionSince we can confirm the camera he is returning is en route back to us we have arranged to send another of the same model, in "10" condition, to him today and
will discount the price of this camera to the same price as the camera he originally receivedFWIW, we'd have made the same arrangements had he contacted us directly and expressed the same degree of urgencyInvolving the Revdex.com was not necessary to achieve this result.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We first had a advertising issue where you offered the 4% and refuse to honor it, now there is a customer service issue since you guys are not on the same page with each otherThe agent I bought my lens from told me that I would get the 4%, and the agent I chatted with online told me that he was going to reissue the 4%You should have record of that chat
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***On March **, the customer purchased an Apple Mac mini GHz Desktop Computer (Late 2014) B&H # ***On March **, he requested return authorization but his request was deniedOur return policy
(*** is specificNon-returnable items include, "*** *** *** *** *** * *** *** *** ** ***" -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***Thank you for your order and this feedbackWe regret your dissatisfactionThe *** you ordered was earlier priced at $as recently as NovemberThat price was itself discounted from $847.99.The lower price and the free
Garmin were, like most similar rebates, subsidized by *** ***When a price drops this much and the product is accompanied by an auxiliary item retailing for 79.99, it is apparent the retailer cannot support those prices unless assisted by the distributor.When we made this offer we expected *** to continue to support it and are as dismayed as you are that they cannot now do so and have discontinued the productThis order has been cancelledThe 50” 4k TVs we now have in stock are here: ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their attempt to resolve this case is by selling me a product at a price that is no where near equal to the deal of the original saleThe original sale that I bought was $for 750GB Crucial MXAn effective cost of cents per GBTheir new offer of $for 1TB (1,GB) Crucial MX300, which is over a $more and cents per GBThese products are identical beyond sizeThere is no excuse for this discrepancyFor comparison, RIGHT NOW I could buy the 750GB Crucial MXfrom *** for $Their offer original offer to me was originally 60% less than that at $Their new offer is $for the 1TB versionThat same version, I could get from *** at $240, so they're only offering it to me at 8% offThis is nothing more than a bait & switch offer
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If they choose to honor their advertised and acknowledged price (or not) is direct reflection of their business ethics My complaint stands as originally stated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H Web No: ***This cannot now be resolved via the Revdex.comThe customer is advised to email ***-- Henry P***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H Web No: ***The attached screenshot is from our bankIt clearly shows a lien or "authorization" was placed on the customer's account on 5/*/It also shows the same lien or "authorization" was lifted on 5/**/We did not have the customer's moneyWe did not have access to the customer's moneyWe do not have the customer's money.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Why has the company not filed for legal action against the recieverIt is out of my hands and the company needs to contact the sheriff department in Campbell County VAAdmission to not following through should merit some action*** will not make any more attempts since the refusal to return was made.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Here with I have attached the receipt scan copyAnd as per the instruction in page under warranty section to send the product directly to the manufacturerI feel I am cheated after buying the product from this company]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because"two weeks have been lostas a direct result of fraudulent malicious business practice in "trying" to sell used/broken goods when buyers have paid for new goods"Instead of refunding my money right away, I'm now waiting for the funds to be back on my credit card?These funds need to be return a.s.a.p., *** has already picked up the used item that is missing parts, scratched up with a broken box that you sent for the 2nd time as newit ain't new~!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***On May *** we created replacement order ***The *** tracking number for this transaction is *** reports this was delivered on May **, 2017.In his desired settlement the customer wrote, "I would like both my orders delivered and a complete refund." That is not possibleThe customer can have the merchandise or a refund, but not both.-- Henry P***B&H Photo-Video