HOWARD'S Kitchen StudioPlainville RdCincinnati, OH 45227(513)- Phone (513) - FaxRE: *** *** ID ***Dear *** ***:I am writing in response to the above mentioned customer's concernsWe did a re-facing job for Mr***, which is much more complicated than
installing new cabinetsThere were Some issues that needed to be addressed along the wayAll were handled, at the convenience of Mr***'s scheduleAll Issues were confirmed to be completed, to Mr***'s satisfaction, prior to leavingThere were no complaints regardlng 'sloppy work’, until we saw this complaint from the Revdex.com.Upon exiting the custormer's home, he was asked if there was anything else that needed to be touched upThe customer stated ‘no’Regardless, a touch up stick was left at the customer's houseIn addition, a touch up kit, at our expense, was ordered for Mr*** as wellAccording to the customer, the kit did not arrive,I have received the second touch up kit, and am arranging to deliver it to Mr***, at his earliest convenienceI will also address any outstanding issues he may have.I did not receive any calls from Mr***, until we started asking for the balance on his accountPlease note, I gave Mr*** a $200,credit, prior to collecting his balanceI did agree to call Mr***, upon my return from vacationUnfortunately, I was then in an accident, and am now just being able to address his concerns.Please do not hesitate to contact me, If you have any additional concerns.Regards,Mark K***owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy was never communicated to me orally or in writingThere was no way I could have known what to doWarrantech informed me that I should contact B&H Photo. The issue is between B&H Photo and WarrantechIn my opinion it should not fall on me to resolve a problem related to these two companies. I am the customer and the victim. All I want is what I am entitled, a TV or a cash settlement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Its not been years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed photos in itthe facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since ,,, whch by the way, is lest than years today since I bought it, not more than as you claim in your reporti need to return it and recover funds or replace the printer with a working unit. by the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2015*** *** ***
*** *** *** ***Nothing in the customer's latest comment alters the facts which have already been reviewed and related in detailI have nothing further to add.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***It should be apparent that free shipping does not mean that every possible charge or fee is also freeShipping is free, i.ethere is no charge for the Purolator or *** service to bring the purchased merchandise from our warehouse to the customerTax, duty, brokerage, customs, etc., are not shipping and are not included in the "free shipping" offerI feel obliged to point out the person making this complaint has not made any purchase from us and if that individual is not satisfied with the services we offer he or she is under no obligation to do so.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The company is using their company policy to keep from replacing the damaged TV
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer ordered a Panasonic 5mm f/lens on Nov **, At the time the lens (which was then out of stock) was offered for the discounted price of That price was an "instant rebate," meaning *** *** authorized the
price and had promised authorized retailers like B&H that they would reimburse the difference to us so we could sell the lens without incurring a substantial lossSubsequently *** *** informed their authorized retailers the lens was not available and they could not predict when or if it would again be available nor could they predict how many would be available if they ever were again availableThey also advised their authorized retailers they were immediately discontinuing the discounted price and rebate programThat meant any lens sold for would be sold at our expense and our substantial lossThe current retail price for this lens is so the amount of the loss per lens is apparentThis situation was widely discussed in several photography forums including *** *** *** *** *** *** ***There it was noted that other retailers, *** *** among them, also reported they had received the same news from *** *** and that they too were obliged to cancel existing orders.From *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** ** *** *** *** *** ** *** *** *** * *** *** ***From *** *** *** ** *** ** *** *** * *** *** ** *** *** ***
*** * *** *** *** *** *** ** ** *** *** *** ** *** *** *** *** ** ** *** *** *** ** ** *** *** *** *** ** *** *** *** *** *** *** ** *** ** * *** *** *** ** ** *** *** *** *** *** *** *** *** ** ***The customer wrote, "As far as I know, B&H is the only retailer who has cancelled orders." This is incorrect, as the quotes above establish.The lens is in fact back in stock, but *** *** is not now offering any discount or rebate at allThe lens cannot be offered for the old discounted price.-- *** ***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed, shipped and delivered during AugustIt is now the end of December*** will not entertain a claim from us on this matter after this much time has elapsedCuriously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I haven't seen any pieces of evidence from this company that dispute any factual evidence I have that came directly from my correspondence from this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are
subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, " paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey are still rude in their response, as I did not list an address from years agoLast time they blamed PayPal, this time they blamed meThey also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the response from B & H photo however, I would like to make two points countering their position If they look at their records, specifically phone calls, they will see that I called additional times complaining that I DID NOT receive the RMA & PrePaid postage I would be happy to provide phone records. Again, B & H wants to lump every single item into their Return/Exchange PolicyIf the claim was worth thousands of dollars this would be a very easy legal case to win For you can't make a blanket Return/Exchange policy without specificity Its easy at that Defective products/items would need to have their own set of returns/exchanges If B & H is also going to have the same exact procedures for "Defective" items they sell, as they do "Non Defective" Items, i.eitems returned but in good working condition then it does need to be specified in their returns/exchanges.The reason they DO NOT specify and include DEFECTIVE items is because not one consumer would buy anything knowing the retailer is not backing their products for DEFECTS from the manufacturer on a Return/Exchange policy It's a DECEPTIVE practice.My concern is not over the $89.00, rather I DO WANT CONSUMERS TO KNOW ABOUT THIS MISLEADING RETURNS/EXCHANGE POLICY IF THEY HAVE A DEFECTIVE PRODUCT AND I WANT CONSUMERS TO KNOW THAT THE RETURN POLICY IS DECEPTIVE AND MISLEADING
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** ***The foam inserts were not included with the purchased caseUnder B&H *** we are shipping a set to himHe will receive it next week.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That is just not true because Stan, the guy I chatted with, told me this (I quote him):"Stan G : ** *** ** *** ** *** *** *** *** *** *** ** ** *** *** *** ** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** *** ** *** *** *** ***Me : I understand, thank you Stan, I'll make the order in few minutes"Of course I've contact them and they said: *** * ** *** ** *** **
*** *** *** *** *** *** *** *** ** *** *** *** *** *** ***
*** *** *** *** *** *** ** *** " So they can't blame *** and employees confirmed I'll get it on Friday - just like I've been promised.It's beyond my reach how a business this size treats his customer and not taking responsibility and make things right]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2015Revdex.com Complaint #***B&H Web No: ***We regret the customer's dissatisfaction but the manufacturer's determination has to be considered final as far as we are concernedThe manufacturer's contact information: Tel: *** *** *** Email: *** Website: ***The customer's recourse at this point, if any, is via the manufacturer.-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***As a gesture of customer courtesy we have agreed to take back the computer he now has in exchange for the computer he wishes to purchaseReturn authorization will be emailed to him ASAP.-- Henry P***B&H Photo-Video
February **, 2016Revdex.com Complaint #***B&H Web No: ***This purchase is dated 3/**/The customer did not contact us when the phone began to malfunctionThe first after-sale contact we have is dated 2/**/by which time the customer had sent the phone to Samsung and received it back
We regret the customer made no effort to reach out to us when the problem first manifestedAs the listing on our website proves, the phone was shipped to the customer with a "Limited 1-Year B&H Warranty." See ***The phone was under warranty with B&H, not with Samsung.We cannot help the customer unlock this phoneWhile we regret the situation no refund will be provided.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lens that I returned back to you is the one that I receivedThe serial number match the lens that I returned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The response is not satisfactory, but it is clear that the merchant does not want to conduct business in an upstanding way, and I do not wish to waste any more of my timeI will pursue other avenues to receive compensation for this transaction
Sincerely,
*** ***
HOWARD'S Kitchen StudioPlainville RdCincinnati, OH 45227(513)- Phone (513) - FaxRE: *** *** ID ***Dear *** ***:I am writing in response to the above mentioned customer's concernsWe did a re-facing job for Mr***, which is much more complicated than
installing new cabinetsThere were Some issues that needed to be addressed along the wayAll were handled, at the convenience of Mr***'s scheduleAll Issues were confirmed to be completed, to Mr***'s satisfaction, prior to leavingThere were no complaints regardlng 'sloppy work’, until we saw this complaint from the Revdex.com.Upon exiting the custormer's home, he was asked if there was anything else that needed to be touched upThe customer stated ‘no’Regardless, a touch up stick was left at the customer's houseIn addition, a touch up kit, at our expense, was ordered for Mr*** as wellAccording to the customer, the kit did not arrive,I have received the second touch up kit, and am arranging to deliver it to Mr***, at his earliest convenienceI will also address any outstanding issues he may have.I did not receive any calls from Mr***, until we started asking for the balance on his accountPlease note, I gave Mr*** a $200,credit, prior to collecting his balanceI did agree to call Mr***, upon my return from vacationUnfortunately, I was then in an accident, and am now just being able to address his concerns.Please do not hesitate to contact me, If you have any additional concerns.Regards,Mark K***owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The return policy was never communicated to me orally or in writingThere was no way I could have known what to doWarrantech informed me that I should contact B&H Photo. The issue is between B&H Photo and WarrantechIn my opinion it should not fall on me to resolve a problem related to these two companies. I am the customer and the victim. All I want is what I am entitled, a TV or a cash settlement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] Its not been years since I bought it...and this is not the first time I contact the seller about this matter, I have continuously since been contacting customer service to grant me RMA to return the printer and be credited, instead BHphoto has disregarded my requests, I am about done reaching out and therefore im taking these steps involving Revdex.com, I am sure if I get an RMA number and you receive the printer you will notice or inspect it and see that I barely printed photos in itthe facs are that I have beenr eaching out and now involving Revdex.com is because bhphoto has failed to amicably provide a solution to this provocative and blunt actions by sending me a defective unit and washing off hands by turning me to see solutions elsewhere, this printer is in my posession since ,,, whch by the way, is lest than years today since I bought it, not more than as you claim in your reporti need to return it and recover funds or replace the printer with a working unit. by the way, I reached out to fuji and ended up buying a brand new which worked fine and flawlessly out of the box, unlike some of your customer service reps telling me that the printer was brand new and would get better with time.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2015*** *** ***
*** *** *** ***Nothing in the customer's latest comment alters the facts which have already been reviewed and related in detailI have nothing further to add.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***It should be apparent that free shipping does not mean that every possible charge or fee is also freeShipping is free, i.ethere is no charge for the Purolator or *** service to bring the purchased merchandise from our warehouse to the customerTax, duty, brokerage, customs, etc., are not shipping and are not included in the "free shipping" offerI feel obliged to point out the person making this complaint has not made any purchase from us and if that individual is not satisfied with the services we offer he or she is under no obligation to do so.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The company is using their company policy to keep from replacing the damaged TV
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2016Revdex.com Complaint #***B&H Web No: ***The customer ordered a Panasonic 5mm f/lens on Nov **, At the time the lens (which was then out of stock) was offered for the discounted price of That price was an "instant rebate," meaning *** *** authorized the
price and had promised authorized retailers like B&H that they would reimburse the difference to us so we could sell the lens without incurring a substantial lossSubsequently *** *** informed their authorized retailers the lens was not available and they could not predict when or if it would again be available nor could they predict how many would be available if they ever were again availableThey also advised their authorized retailers they were immediately discontinuing the discounted price and rebate programThat meant any lens sold for would be sold at our expense and our substantial lossThe current retail price for this lens is so the amount of the loss per lens is apparentThis situation was widely discussed in several photography forums including *** *** *** *** *** *** ***There it was noted that other retailers, *** *** among them, also reported they had received the same news from *** *** and that they too were obliged to cancel existing orders.From *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** ** ** *** *** *** *** ** *** *** *** * *** *** ***From *** *** *** ** *** ** *** *** * *** *** ** *** *** ***
*** * *** *** *** *** *** ** ** *** *** *** ** *** *** *** *** ** ** *** *** *** ** ** *** *** *** *** ** *** *** *** *** *** *** ** *** ** * *** *** *** ** ** *** *** *** *** *** *** *** *** ** ***The customer wrote, "As far as I know, B&H is the only retailer who has cancelled orders." This is incorrect, as the quotes above establish.The lens is in fact back in stock, but *** *** is not now offering any discount or rebate at allThe lens cannot be offered for the old discounted price.-- *** ***B&H Photo-Video
December **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed, shipped and delivered during AugustIt is now the end of December*** will not entertain a claim from us on this matter after this much time has elapsedCuriously more than a month has elapsed between my reply to this complaint and this rejection.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I haven't seen any pieces of evidence from this company that dispute any factual evidence I have that came directly from my correspondence from this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H Web No: ***When the customer purchased the Leica V-LUX (Typ 114) Digital Camera the offer by Leica USA for Adobe software had expiredWe regret our web page was not updated more quicklyOur site says, "Prices, specifications, and images are
subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." The customer claims he, " paid a premium for the camera..." He is mistakenHe paid $The camera is being sold here for the same price todayWe regret we cannot now extend Leica's short-term offer at this timeThe customer was offered a $gift card as a courtesy.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThey are still rude in their response, as I did not list an address from years agoLast time they blamed PayPal, this time they blamed meThey also made no assistance in assisting me with prosucution of the parcel theft, I have begun the process and will have a Police Report.
Sincerely,
*** ***
September *** 2017Revdex.com complaint #***B&H Web No: ***, ***I have nothing further to add to this.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I appreciate the response from B & H photo however, I would like to make two points countering their position If they look at their records, specifically phone calls, they will see that I called additional times complaining that I DID NOT receive the RMA & PrePaid postage I would be happy to provide phone records. Again, B & H wants to lump every single item into their Return/Exchange PolicyIf the claim was worth thousands of dollars this would be a very easy legal case to win For you can't make a blanket Return/Exchange policy without specificity Its easy at that Defective products/items would need to have their own set of returns/exchanges If B & H is also going to have the same exact procedures for "Defective" items they sell, as they do "Non Defective" Items, i.eitems returned but in good working condition then it does need to be specified in their returns/exchanges.The reason they DO NOT specify and include DEFECTIVE items is because not one consumer would buy anything knowing the retailer is not backing their products for DEFECTS from the manufacturer on a Return/Exchange policy It's a DECEPTIVE practice.My concern is not over the $89.00, rather I DO WANT CONSUMERS TO KNOW ABOUT THIS MISLEADING RETURNS/EXCHANGE POLICY IF THEY HAVE A DEFECTIVE PRODUCT AND I WANT CONSUMERS TO KNOW THAT THE RETURN POLICY IS DECEPTIVE AND MISLEADING
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** ***The foam inserts were not included with the purchased caseUnder B&H *** we are shipping a set to himHe will receive it next week.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That is just not true because Stan, the guy I chatted with, told me this (I quote him):"Stan G : ** *** ** *** ** *** *** *** *** *** *** ** ** *** *** *** ** *** *** *** *** *** ** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** *** *** *** *** *** ** *** *** *** ***Me : I understand, thank you Stan, I'll make the order in few minutes"Of course I've contact them and they said: *** * ** *** ** *** **
*** *** *** *** *** *** *** *** ** *** *** *** *** *** ***
*** *** *** *** *** *** ** *** " So they can't blame *** and employees confirmed I'll get it on Friday - just like I've been promised.It's beyond my reach how a business this size treats his customer and not taking responsibility and make things right]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
July **, 2015Revdex.com Complaint #***B&H Web No: ***We regret the customer's dissatisfaction but the manufacturer's determination has to be considered final as far as we are concernedThe manufacturer's contact information: Tel: *** *** *** Email: *** Website: ***The customer's recourse at this point, if any, is via the manufacturer.-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***As a gesture of customer courtesy we have agreed to take back the computer he now has in exchange for the computer he wishes to purchaseReturn authorization will be emailed to him ASAP.-- Henry P***B&H Photo-Video
February **, 2016Revdex.com Complaint #***B&H Web No: ***This purchase is dated 3/**/The customer did not contact us when the phone began to malfunctionThe first after-sale contact we have is dated 2/**/by which time the customer had sent the phone to Samsung and received it back
We regret the customer made no effort to reach out to us when the problem first manifestedAs the listing on our website proves, the phone was shipped to the customer with a "Limited 1-Year B&H Warranty." See ***The phone was under warranty with B&H, not with Samsung.We cannot help the customer unlock this phoneWhile we regret the situation no refund will be provided.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The lens that I returned back to you is the one that I receivedThe serial number match the lens that I returned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The response is not satisfactory, but it is clear that the merchant does not want to conduct business in an upstanding way, and I do not wish to waste any more of my timeI will pursue other avenues to receive compensation for this transaction
Sincerely,
*** ***