Revdex.com:
The item returned was defectiveTheir technician who tested the item never spoke to me directly, so I can't say whether the technician tested the specific defect that I had pointed outThey forgot to mention other $worth of stuff that I have bought from them in past few years, and only identified the orders where there's been a return. Nonetheless, since they agreed to refund the amount, I'd like to close the complaint ID *** and never do business with them again
Sincerely,
*** ***
July *** 2017Revdex.com complaint #***B&H ***Our return policy is printed o the back of our invoice and is posted on our web site at ***On July *, ** *** contacted us to allege the TV had been delivered in damaged conditionWe regret he did not contact us soonerHis recourse at this point is with Warrantech CPS.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer placed this order via our website on Fe4b **, and selected standard *** shippingThe package was shipped on Feb **, The *** package tracking number was Web No: ***The ETA was Feb **, The customer
specified the shaddress was the same as the biaddress.On Feb **, 2016, *** reported, "A *** My Choice delivery change was requested for this package/ Delivery to a *** Access Point™ location is pending." With that action, initiated by the customer, B&H was taken out of the loop as far as possession or responsibility for this package and its contentsThe customer chose the *** Store at *** *** *** *** *** *** ** *** as his preferred "Access Point Location." *** reports the package was delivered there on Feb **, *** also specified, "Package Must be Picked up By: Tuesday, 03/***2016," and "Special Instructions: Signature Required."A screenshot from the *** package tracking site is attached.Because the customer interrupted the delivery of the package by initiating a *** My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if *** issues a refund to us for the merchandise value we will in turn refund the customer*** has not done so.We r4egret the customer's dissatisfaction but under the circumstances will neither refund nor apologize-- Henry P***B&H Photo-Video
*** *** ***Revdex.com complaint #***B&H Web No: ***We have accepted the customer's return and processed a refundIt will appear in the customer's AmEx account during the next 48-hours.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This customer's order was submitted via our web siteThe biand shdata were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc
The order was transmitted from our site to our warehouse without being edited or modified in any way at allThe data we used, including the shlocation, was the data the customer gave usAt the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustmentsAfter the order was submitted we emailed the same data to the customer, See the attached documentWe shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shippingHad we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transactionWe did not and will not issue the requested refund.The customer's other recent order is Web *** *** dated May **, It is under a different customer code and has a different shand bidataHad the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoidedWe regret he chose not to do so.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On June ***, the customer ordered a *** = Gyration Air Mouse GO Plus with Low-Profile Keyboard B&H * *** *** * ***That is the product which was shippedThe attached screenshot from our website
shows both this item and the very similar Gyration Air Mouse GO Plus with Compact Keyboard B&H # *** *** * *** They are both $59.95.A third option is the Gyration Air Mouse GO Plus with Full-Size Keyboard (White Box) B&H # *** *** * *** The price is It can be found on our site at ***If the customer wants to exchange the item he received for the same-priced alternate we will happily obligeIf the customer prefers the more expensive option the customer will have to pay the differenceThe customer can also return this item for a refund if it can be returned to us in as-new condition with all the original packaging and inserts as it was when he received itTo accomplish this the customer should contact cs[at]***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have thoroughly reviewed the response from B&HHowever, it is a typical example of spoonerism of the term, Product and WarrantyAs an authorized dealer of Nikon USA, B&H should sell Nikon products for USA market, unless otherwise it is clearly specifiedThe Nikon product for sale in USA comes with Nikon Manufacturer's warrantyThe gray market product, I complained about, will not be covered by Nikon USA directly and will lose any support by Nikon USA in the futureOn page of of the attachment, B&H staff Christ L answers in Q&A that the product is for USA market and with Nikon warrantyI called B&H before and after the initial purchase on 12/**/and always got the same confirmation it was from Nikon USA directlyAgain, photography products have huge difference between the USA authorized version and the gray market versionIt relates to manufacture's support, including warranty, and customer service of Nikon USA will reject to service any gray market product locally.B&H is selling this product at a price of USA version while delivering a gray market oneB&H did NOT accomplish the customer's order and provided information both in advertisement and customer service responseB&H could have admitted the problem at the first time when I received the gray market product and contacted B&H on 01/**/B&H convinced me it was a shipping issue and would be corrected in the next delivery; thus, I lost the chance to order from other store to keep the $discount Nikon offered to store$is the compensation of my loss because of B&H advertisement and information in customer serviceI also have extra loss of time and transportation cost for exchanges, twice!One more comment and feedback on this issue is B&H sent me a follemail asking if "I lie to have a replacement"It was an insult for whatever reason! Again, on this matter, the only and conflicting information comes from B&H.Therefore, I can only reject the B&H response and asks for the justified compensation in a very friendly approach, without further escalation.Best regards, *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***Revdex.com Complaint #***B&H Web No: *** dated 5/**/14The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-IInternational 16GB Smartphone (Unlocked, Blue)The product can be found on our site at *** where we say it includes a, "90-day B&H
Warranty." B&H also offers a 30-day return policy time periodThe product information page also linked to a list of carriers by countryIn China this phone operates with China Mobile and China UnicomWe cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%No other customer complained the phone was locked.The customer's first after-sale contact with us was on 5/**/15, a year after the date of purchaseOur return policy and the warranty have both expiredOur customer service department gave him the URL *** Because of the amount of time which has elapsed this order cannot be cancelled, the phone cannot be returned for refund, exchange or store credit.-- *** ***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***On December **, the customer placed an order for one ASUS ZenWatch Smartwatch (Silver Casing/Beige Leather Band) - B&H # *** and a Squaretrade warranty.Our return policy time period is thirty (30) days.We denied the
customer's request for return authorization on 3/*/and 5/**/On 3/*/and 3/**/we provided contact information for SquaretradeThe customer wrote, "On June **, I decided to send the watch along with the replacement band back to B&H in the hopes that they would accept the return..." despite the fact he had already been advised at least twice we would not do soOn 7/*/the watch was shipped back to the customer via *** package *** reports it was delivered 7/*/If the customer returned home on 7/*/17, the package would have been exposed to the elements if at all for less than hoursThe customer was specifically instructed NOT to return the watch to us but did so anywayNo refund or credit will be forthcoming-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I got the return policy from the web site which should be consider as an agreement that the company posted online. When I purchase the item, I am entering a contract with the business. The business sold me the product with the return policy, which was posted online in written format between the customer and the sellerIn this agreement, there is no words about 15% restocking fee.How can the seller do not respect what they posted online and said they have their own version of return policyThis is a fraud which has legal consequence. If you read all the post from yelp, you should know this company has very bad reputation about their return policy. They play with the words and tricked the customer to buy, thinking they can return the product within daysThis is not acceptable.I appreciate Revdex.com is helping the customers to fight this dishonest behavior
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
December **, 2015*** *** ***
*** *** *** ***When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I asked before my package was shipped and was told that the item would be sent with a required signature before I ordered the item When any company claims to provide a service it should keep their promises made to the customer instead of laying the blame on the shipping carrier. I have sent, requested items that required a signature that wasn't up into the thousands of dollars as you claim. So I do not accept your passage of blame to the *** carrier as I know if an item is shipped with a required signature then *** would not leave a package without a signature, *** would return it to the nearest *** collection center and leave a notification on where the item is and where it could be signed for if the person isn't at home to sign for the package B&H can attempt to pass the blame but B&H should make sure to follow through with their promises or stop claiming that all of their packages are shipped with a required signature. Maybe your company should inform their customer service and on-line chat employees that their packages are not shipped out with a required signature as they claim they are. Since you can not verify that the item was accepted by the person it was sent to, I will have to continue to file a claim with *** as an item not received. Any chance I have to let people know of your claims I will provide the information of information on shipping. You have lost my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a Huawei Fit Sport Watch (Moonlight Silver, Orange Band, Small) B&H # *** on August **, With it, the customer received a Limited 1-Year Warranty from HuaweiIt was shipped the same day as
ordered and delivered Aug ***Our return policy time period is thirty (30) daysBefore the customer's complaint that the back hurts his wrist he complained about the battery lifeClearly the customer is having second thoughts about this purchaseThe product cannot be exchanged for another of the same model because it is no longer availableThe return policy time limit has expired so the customer is not eligible for a refundThe manufacturer can be contacted for warranty support via ***-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** ***
*** *** ***The customer does not need to copy & paste the B&H return policy for my benefitI know what it saysOur position is unchangedWe will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe customer service manager is awaiting her reply-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact that my order was cancelled and the item is no longer "discontinued" (and not "on backorder") and is in stock now because my order was cancelled?! Hmmand now if I want it, that I will.need to place an order again at a higher price?? The dispute was for not receiving item yet, and was a place holder for my $that I had already paid to the companyBut the company decides to cancel my order instead of fulfilling it because it obviously in stock now, but at $849.99?? Yes, I would still like the item at the original ordered price of $549.99, and not $I did NOT request a cancellation of my order at all, the company made that decision; therefore I want the item at the $price
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As a customer, you rely on the description and the picture of an item when you purchase it. A part number means very little because a company can change the part number at any time. I rely on the description and picture of an item that I can check on a manufacturer website. If you use a picture and a description for an item that is currently in production. The problem is on you no with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A refund of the shipping is due because:B&H used my actual address (***) and correct zip code, entered by me on their website, to charge my AMEX -- which will be verified by the AMEX inquiryAfter the mistake, B&H did not contact me to resolve the issue and, in fact, sent me fraudulent customer service emailsIn particular, the one indicating that they were aware of my arrangements with UPS to pick up my package, when B&H had already made arrangements to return my merchandise to them.Until MrP*** directly addresses these two points of complaint, the issue fails to be resolved.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the response of B&H is contradictory to the correspondence I have recently received via e-mailAbout fifteen minutes after their last response via my Revdex.com Complaint, I received an e-mail stating my package has been received and my refund is being processed.I have received my refund, so I am closing this complaintI feel it is in the best interest of B&H to work on improving both their operations and customer service
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Company refuses to do anything about me receiving the wrong item All my evidence indicates that I did not recieve correct item From the first package being tampered with to opening it up to have a tablet in it to them approving my return knowing I had received incorrect item then allowing me to return it for a refund to just get it rejected Just to recieve a note specifically stating thanks for the tablet As I've stated before it's not unheard of having blind spots with security systems and reprinting labels and putting them on incorrect packages Its either them or the delivery company because I never received the correct order I will file a law suit over this if need be which will damage their repuation with the constant coverage from the media and all the attorney and court costs and travel fees that will be involved assuming it goes above small claims
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
The item returned was defectiveTheir technician who tested the item never spoke to me directly, so I can't say whether the technician tested the specific defect that I had pointed outThey forgot to mention other $worth of stuff that I have bought from them in past few years, and only identified the orders where there's been a return. Nonetheless, since they agreed to refund the amount, I'd like to close the complaint ID *** and never do business with them again
Sincerely,
*** ***
July *** 2017Revdex.com complaint #***B&H ***Our return policy is printed o the back of our invoice and is posted on our web site at ***On July *, ** *** contacted us to allege the TV had been delivered in damaged conditionWe regret he did not contact us soonerHis recourse at this point is with Warrantech CPS.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer placed this order via our website on Fe4b **, and selected standard *** shippingThe package was shipped on Feb **, The *** package tracking number was Web No: ***The ETA was Feb **, The customer
specified the shaddress was the same as the biaddress.On Feb **, 2016, *** reported, "A *** My Choice delivery change was requested for this package/ Delivery to a *** Access Point™ location is pending." With that action, initiated by the customer, B&H was taken out of the loop as far as possession or responsibility for this package and its contentsThe customer chose the *** Store at *** *** *** *** *** *** ** *** as his preferred "Access Point Location." *** reports the package was delivered there on Feb **, *** also specified, "Package Must be Picked up By: Tuesday, 03/***2016," and "Special Instructions: Signature Required."A screenshot from the *** package tracking site is attached.Because the customer interrupted the delivery of the package by initiating a *** My Choice delivery change, the onus was and is on the customer to file and pursue a lost parcel claim with ***Our customer service notes say we advised the customer of this on March **, during a three-way call which included ***We also advised the customer that if *** issues a refund to us for the merchandise value we will in turn refund the customer*** has not done so.We r4egret the customer's dissatisfaction but under the circumstances will neither refund nor apologize-- Henry P***B&H Photo-Video
*** *** ***Revdex.com complaint #***B&H Web No: ***We have accepted the customer's return and processed a refundIt will appear in the customer's AmEx account during the next 48-hours.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This customer's order was submitted via our web siteThe biand shdata were provided to us by the customer in exactly the same way the customer told us what items he wanted to purchase, the preferred shipping method, etc
The order was transmitted from our site to our warehouse without being edited or modified in any way at allThe data we used, including the shlocation, was the data the customer gave usAt the end of the order-entry process we showed the customer what the final transaction would be and offered the opportunity to make any modifications or adjustmentsAfter the order was submitted we emailed the same data to the customer, See the attached documentWe shipped what the customer ordered the way the customer wanted it shipped to the address the customer provided for shippingHad we made an error resulting in incorrect shipping we would refund the original s&h fee applied to this transactionWe did not and will not issue the requested refund.The customer's other recent order is Web *** *** dated May **, It is under a different customer code and has a different shand bidataHad the customer logged in to his account at the beginning of this transaction it is likely this situation could have been avoidedWe regret he chose not to do so.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On June ***, the customer ordered a *** = Gyration Air Mouse GO Plus with Low-Profile Keyboard B&H * *** *** * ***That is the product which was shippedThe attached screenshot from our website
shows both this item and the very similar Gyration Air Mouse GO Plus with Compact Keyboard B&H # *** *** * *** They are both $59.95.A third option is the Gyration Air Mouse GO Plus with Full-Size Keyboard (White Box) B&H # *** *** * *** The price is It can be found on our site at ***If the customer wants to exchange the item he received for the same-priced alternate we will happily obligeIf the customer prefers the more expensive option the customer will have to pay the differenceThe customer can also return this item for a refund if it can be returned to us in as-new condition with all the original packaging and inserts as it was when he received itTo accomplish this the customer should contact cs[at]***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have thoroughly reviewed the response from B&HHowever, it is a typical example of spoonerism of the term, Product and WarrantyAs an authorized dealer of Nikon USA, B&H should sell Nikon products for USA market, unless otherwise it is clearly specifiedThe Nikon product for sale in USA comes with Nikon Manufacturer's warrantyThe gray market product, I complained about, will not be covered by Nikon USA directly and will lose any support by Nikon USA in the futureOn page of of the attachment, B&H staff Christ L answers in Q&A that the product is for USA market and with Nikon warrantyI called B&H before and after the initial purchase on 12/**/and always got the same confirmation it was from Nikon USA directlyAgain, photography products have huge difference between the USA authorized version and the gray market versionIt relates to manufacture's support, including warranty, and customer service of Nikon USA will reject to service any gray market product locally.B&H is selling this product at a price of USA version while delivering a gray market oneB&H did NOT accomplish the customer's order and provided information both in advertisement and customer service responseB&H could have admitted the problem at the first time when I received the gray market product and contacted B&H on 01/**/B&H convinced me it was a shipping issue and would be corrected in the next delivery; thus, I lost the chance to order from other store to keep the $discount Nikon offered to store$is the compensation of my loss because of B&H advertisement and information in customer serviceI also have extra loss of time and transportation cost for exchanges, twice!One more comment and feedback on this issue is B&H sent me a follemail asking if "I lie to have a replacement"It was an insult for whatever reason! Again, on this matter, the only and conflicting information comes from B&H.Therefore, I can only reject the B&H response and asks for the justified compensation in a very friendly approach, without further escalation.Best regards, *** **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
*** *** ***Revdex.com Complaint #***B&H Web No: *** dated 5/**/14The customer purchased a SAI9300BLE = Samsung Galaxy S III GT-IInternational 16GB Smartphone (Unlocked, Blue)The product can be found on our site at *** where we say it includes a, "90-day B&H
Warranty." B&H also offers a 30-day return policy time periodThe product information page also linked to a list of carriers by countryIn China this phone operates with China Mobile and China UnicomWe cannot offer any advice or guidance on other local or regional carriers.Our return rate for this product throughout the time it was available is approximately 5%No other customer complained the phone was locked.The customer's first after-sale contact with us was on 5/**/15, a year after the date of purchaseOur return policy and the warranty have both expiredOur customer service department gave him the URL *** Because of the amount of time which has elapsed this order cannot be cancelled, the phone cannot be returned for refund, exchange or store credit.-- *** ***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***On December **, the customer placed an order for one ASUS ZenWatch Smartwatch (Silver Casing/Beige Leather Band) - B&H # *** and a Squaretrade warranty.Our return policy time period is thirty (30) days.We denied the
customer's request for return authorization on 3/*/and 5/**/On 3/*/and 3/**/we provided contact information for SquaretradeThe customer wrote, "On June **, I decided to send the watch along with the replacement band back to B&H in the hopes that they would accept the return..." despite the fact he had already been advised at least twice we would not do soOn 7/*/the watch was shipped back to the customer via *** package *** reports it was delivered 7/*/If the customer returned home on 7/*/17, the package would have been exposed to the elements if at all for less than hoursThe customer was specifically instructed NOT to return the watch to us but did so anywayNo refund or credit will be forthcoming-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I got the return policy from the web site which should be consider as an agreement that the company posted online. When I purchase the item, I am entering a contract with the business. The business sold me the product with the return policy, which was posted online in written format between the customer and the sellerIn this agreement, there is no words about 15% restocking fee.How can the seller do not respect what they posted online and said they have their own version of return policyThis is a fraud which has legal consequence. If you read all the post from yelp, you should know this company has very bad reputation about their return policy. They play with the words and tricked the customer to buy, thinking they can return the product within daysThis is not acceptable.I appreciate Revdex.com is helping the customers to fight this dishonest behavior
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
December **, 2015*** *** ***
*** *** *** ***When we receive and have processed the returned merchandise a refund will be issued for the purchase price of the merchandise.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I asked before my package was shipped and was told that the item would be sent with a required signature before I ordered the item When any company claims to provide a service it should keep their promises made to the customer instead of laying the blame on the shipping carrier. I have sent, requested items that required a signature that wasn't up into the thousands of dollars as you claim. So I do not accept your passage of blame to the *** carrier as I know if an item is shipped with a required signature then *** would not leave a package without a signature, *** would return it to the nearest *** collection center and leave a notification on where the item is and where it could be signed for if the person isn't at home to sign for the package B&H can attempt to pass the blame but B&H should make sure to follow through with their promises or stop claiming that all of their packages are shipped with a required signature. Maybe your company should inform their customer service and on-line chat employees that their packages are not shipped out with a required signature as they claim they are. Since you can not verify that the item was accepted by the person it was sent to, I will have to continue to file a claim with *** as an item not received. Any chance I have to let people know of your claims I will provide the information of information on shipping. You have lost my business.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a Huawei Fit Sport Watch (Moonlight Silver, Orange Band, Small) B&H # *** on August **, With it, the customer received a Limited 1-Year Warranty from HuaweiIt was shipped the same day as
ordered and delivered Aug ***Our return policy time period is thirty (30) daysBefore the customer's complaint that the back hurts his wrist he complained about the battery lifeClearly the customer is having second thoughts about this purchaseThe product cannot be exchanged for another of the same model because it is no longer availableThe return policy time limit has expired so the customer is not eligible for a refundThe manufacturer can be contacted for warranty support via ***-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** ***
*** *** ***The customer does not need to copy & paste the B&H return policy for my benefitI know what it saysOur position is unchangedWe will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe customer service manager is awaiting her reply-- Henry P***B&H Photo-Video
May *, 2016*** *** *** *** ***
*** *** *** ***We have nothing further to add to our previous comments.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The fact that my order was cancelled and the item is no longer "discontinued" (and not "on backorder") and is in stock now because my order was cancelled?! Hmmand now if I want it, that I will.need to place an order again at a higher price?? The dispute was for not receiving item yet, and was a place holder for my $that I had already paid to the companyBut the company decides to cancel my order instead of fulfilling it because it obviously in stock now, but at $849.99?? Yes, I would still like the item at the original ordered price of $549.99, and not $I did NOT request a cancellation of my order at all, the company made that decision; therefore I want the item at the $price
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:As a customer, you rely on the description and the picture of an item when you purchase it. A part number means very little because a company can change the part number at any time. I rely on the description and picture of an item that I can check on a manufacturer website. If you use a picture and a description for an item that is currently in production. The problem is on you no with me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
A refund of the shipping is due because:B&H used my actual address (***) and correct zip code, entered by me on their website, to charge my AMEX -- which will be verified by the AMEX inquiryAfter the mistake, B&H did not contact me to resolve the issue and, in fact, sent me fraudulent customer service emailsIn particular, the one indicating that they were aware of my arrangements with UPS to pick up my package, when B&H had already made arrangements to return my merchandise to them.Until MrP*** directly addresses these two points of complaint, the issue fails to be resolved.Thank you,***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the response of B&H is contradictory to the correspondence I have recently received via e-mailAbout fifteen minutes after their last response via my Revdex.com Complaint, I received an e-mail stating my package has been received and my refund is being processed.I have received my refund, so I am closing this complaintI feel it is in the best interest of B&H to work on improving both their operations and customer service
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Company refuses to do anything about me receiving the wrong item All my evidence indicates that I did not recieve correct item From the first package being tampered with to opening it up to have a tablet in it to them approving my return knowing I had received incorrect item then allowing me to return it for a refund to just get it rejected Just to recieve a note specifically stating thanks for the tablet As I've stated before it's not unheard of having blind spots with security systems and reprinting labels and putting them on incorrect packages Its either them or the delivery company because I never received the correct order I will file a law suit over this if need be which will damage their repuation with the constant coverage from the media and all the attorney and court costs and travel fees that will be involved assuming it goes above small claims
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***