Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[As a customer standpoint, I don't think the the response from B&H make any senseI was not aware what does IMP means or from where they bought thisIf they adv as a unlocked *** phone that meant to me it was not imported from a different continent or somewhere elseIf they try to interpret things like this I dont want make any further follow up with this companyI accepted it was my fault of buying anything from this company irrespective of the negative feedback online about their post sale support and warranty coverageAs I already bought another phone, I dont want to waste my time with company to make follow ups]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H Web No: ***The fact that we participate in this program and in numerous other "review the retailer" sites and forums is clear and unambiguous proof that B&H has every interest in receiving a complaint and every interest in researching the facts presented to them about a complaintIn this situation the customer's entire complaint was that we did not reply to his inquiries or emails as speedily as he wantedWe cannot reach back in time and change that nowWe have apologizedWe have responded quickly and thoroughly to every correspondence from the Revdex.comWe are sorry if the customer considers that inadequate-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[B&H still don't take responsibility, I will not work with this business again and will suggest others to stay away from them.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as I am concerned I purchased UNLOCKED phonesWhen the time came that I needed to switch Sims cards THEY WERE LOCKED and I could not use themI needed the phones 12-**-to be unlockedDue to the Holidays I could not get them unlocked until yesterday 12-**-16, two days after I needed the phonesIf the phones were truly UNLOCKED we would not be having this conversationB&H has lost a client in me and I will never recommend them to anyoneTo keep insisting these phones were unlocked and then supplying me with the unlock codes is VERY BAD BUSINESS PRACTICEI had to purchase cheap unlocked phones to go on my tripThanks for nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May *, 2017Revdex.com complaint #***B&H ***A check in the amount of $has been cut and will be mailed to the customer this afternoon-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier.
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H Web No: ***The customer wrote, "* *** ** *** ** *** *** *** * *** *** *** *** *** *** ***" Leaving the threat aside, a refund in the amount has been generated and transmitted to ***The length of time before they confirm this to the customer is out of our control.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** ***
*** *** *** ***
*** *** Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-weeks of installing the printer. I assumed it was working so I discarded the original package. This is very natural. B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy B&H should not sell defect product over the intent to the society. If they do, they should be responsible for the replacement, cost and damages incurred That is the only good way to do good business. I need $of my packing cost by *** and I do not need $of charity from B&H. I will keep on exposing B&H ‘s way of doing business and will never buy anything from them. I ask Revdex.com to assist me to get my $from B&H. It is B&H fault to sell me defect product in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
May **, 2016New York Revdex.com complaint #***Since the customer says he has not yet placed an order this discussion seems rather premature at bestOur site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $USD.End-to-End tracking From our warehouse to
your door, shipping via Purolator, *** *** *** * ***.Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are freethey are not. During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent youMy money posted as I was sending itYou can consider this matter resolvedThank you for your help in this matter.*** ***
***
Sincerely,
*** ***
January *, 2016New York Revdex.com complaint #***B&H Web No: ***It would be in the customer's best interest to email *** and inquire about having the phone replaced.-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***We appreciate this customer's purchase and regret the unanticipated delayWe offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his
reply.-- Henry P***B&H Photo-Video
December **, 2019Revdex.com Complaint #***B&H Web No: ***As I said earlier, once *** has the package, the terms of delivery are at their discretionIf this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we doIt is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H ***
This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USD Lens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at *** where we now offer 4%
Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.The Tamron SP 24-70mm f/DI VC USD Lens for Canon which he purchased on May **, is eligible for in Rewards points- days after the order has shipped he will receive an email with a Rewards Card which can be used for a future purchase from B&H.-- *** ***B&H Photo-Video
*** ** *** *** ***
*** *** *** ***The customer ordered two items: - MSI GeForce GTX Ti Gaming 6G Graphics Card B&H # *** (Package Weight lb) - Corsair *** Power Supply Unit B&H # *** (Package Weight lb)When we get an order,
our computer system calculates the expected total shipping weight including the merchandise, packaging, shipping box, etcWhen the package is ready to be shipped we measure and record the actual weightIn this case both the expected and actual weight were approximately lbsWhen the customer reported an item was missing we did the following: - We compared these weights with the package weight recorded by the shipper, ***They matched. - We checked our inventory to see if either item had been miscountedIf we failed to ship an item the count would be off by oneIt was not. - We inspected the security videotape reordered when this order was assembled and boxedThe video clearly shows both items were packed and shipped.The customer ordered two items and we shipped two itemsUnless there was some clear evidence the shipping carton had been opened while en route, the customer should have received two items.-- Henry P***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***For the original transaction, Web No: ***, the customer paid B&H transaction *** dated 08/**/is a refund in the amount B&H transaction *** dated 08/**/is a refund in the amount We believe this matter is concluded.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptableThis set is still new and I'm not getting any customer service after the sale Other companies stand behind the product even if they are not the manufacture I would like a refund of $1,minus half the shipping cost to send it back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***Our customer service manager has emailed return authorization for an even exchange with a pre-paid *** return labelWhen we receive and have processed the return another set of the same product will be shipped-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
gh B&H continue to claim this was not their Add, yet the Add goes dirrectly to their business And I sent THE LINK from the Add to their Sales/Cust service Department to make sure that this add was correct that it included the bag on the kit and I received a reply FROM B&H where they told me Yes that the bag was includedI repeat "I included the link" along with my question and the reply was yes. B&H shouldn't reply to messages in order to make a sale under advertisingB&H should honor their advertising and corresponding.
I would understand if B&H argument were solely based on an Add but I went as far as to contact them to double check for this reason they should Honor their Add as advertised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[As a customer standpoint, I don't think the the response from B&H make any senseI was not aware what does IMP means or from where they bought thisIf they adv as a unlocked *** phone that meant to me it was not imported from a different continent or somewhere elseIf they try to interpret things like this I dont want make any further follow up with this companyI accepted it was my fault of buying anything from this company irrespective of the negative feedback online about their post sale support and warranty coverageAs I already bought another phone, I dont want to waste my time with company to make follow ups]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H Web No: ***The fact that we participate in this program and in numerous other "review the retailer" sites and forums is clear and unambiguous proof that B&H has every interest in receiving a complaint and every interest in researching the facts presented to them about a complaintIn this situation the customer's entire complaint was that we did not reply to his inquiries or emails as speedily as he wantedWe cannot reach back in time and change that nowWe have apologizedWe have responded quickly and thoroughly to every correspondence from the Revdex.comWe are sorry if the customer considers that inadequate-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[B&H still don't take responsibility, I will not work with this business again and will suggest others to stay away from them.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as I am concerned I purchased UNLOCKED phonesWhen the time came that I needed to switch Sims cards THEY WERE LOCKED and I could not use themI needed the phones 12-**-to be unlockedDue to the Holidays I could not get them unlocked until yesterday 12-**-16, two days after I needed the phonesIf the phones were truly UNLOCKED we would not be having this conversationB&H has lost a client in me and I will never recommend them to anyoneTo keep insisting these phones were unlocked and then supplying me with the unlock codes is VERY BAD BUSINESS PRACTICEI had to purchase cheap unlocked phones to go on my tripThanks for nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May *, 2017Revdex.com complaint #***B&H ***A check in the amount of $has been cut and will be mailed to the customer this afternoon-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier.
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H Web No: ***The customer wrote, "* *** ** *** ** *** *** *** * *** *** *** *** *** *** ***" Leaving the threat aside, a refund in the amount has been generated and transmitted to ***The length of time before they confirm this to the customer is out of our control.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** ***
*** *** *** ***
*** *** Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-weeks of installing the printer. I assumed it was working so I discarded the original package. This is very natural. B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy B&H should not sell defect product over the intent to the society. If they do, they should be responsible for the replacement, cost and damages incurred That is the only good way to do good business. I need $of my packing cost by *** and I do not need $of charity from B&H. I will keep on exposing B&H ‘s way of doing business and will never buy anything from them. I ask Revdex.com to assist me to get my $from B&H. It is B&H fault to sell me defect product in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
May **, 2016New York Revdex.com complaint #***Since the customer says he has not yet placed an order this discussion seems rather premature at bestOur site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $USD.End-to-End tracking From our warehouse to
your door, shipping via Purolator, *** *** *** * ***.Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are freethey are not. During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent youMy money posted as I was sending itYou can consider this matter resolvedThank you for your help in this matter.*** ***
***
Sincerely,
*** ***
January *, 2016New York Revdex.com complaint #***B&H Web No: ***It would be in the customer's best interest to email *** and inquire about having the phone replaced.-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***We appreciate this customer's purchase and regret the unanticipated delayWe offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his
reply.-- Henry P***B&H Photo-Video
December **, 2019Revdex.com Complaint #***B&H Web No: ***As I said earlier, once *** has the package, the terms of delivery are at their discretionIf this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we doIt is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P***B&H Photo-Video
*** *** ***Revdex.com Complaint #***B&H ***
This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USD Lens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at *** where we now offer 4%
Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.The Tamron SP 24-70mm f/DI VC USD Lens for Canon which he purchased on May **, is eligible for in Rewards points- days after the order has shipped he will receive an email with a Rewards Card which can be used for a future purchase from B&H.-- *** ***B&H Photo-Video
*** ** *** *** ***
*** *** *** ***The customer ordered two items: - MSI GeForce GTX Ti Gaming 6G Graphics Card B&H # *** (Package Weight lb) - Corsair *** Power Supply Unit B&H # *** (Package Weight lb)When we get an order,
our computer system calculates the expected total shipping weight including the merchandise, packaging, shipping box, etcWhen the package is ready to be shipped we measure and record the actual weightIn this case both the expected and actual weight were approximately lbsWhen the customer reported an item was missing we did the following: - We compared these weights with the package weight recorded by the shipper, ***They matched. - We checked our inventory to see if either item had been miscountedIf we failed to ship an item the count would be off by oneIt was not. - We inspected the security videotape reordered when this order was assembled and boxedThe video clearly shows both items were packed and shipped.The customer ordered two items and we shipped two itemsUnless there was some clear evidence the shipping carton had been opened while en route, the customer should have received two items.-- Henry P***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***For the original transaction, Web No: ***, the customer paid B&H transaction *** dated 08/**/is a refund in the amount B&H transaction *** dated 08/**/is a refund in the amount We believe this matter is concluded.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptableThis set is still new and I'm not getting any customer service after the sale Other companies stand behind the product even if they are not the manufacture I would like a refund of $1,minus half the shipping cost to send it back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***Our customer service manager has emailed return authorization for an even exchange with a pre-paid *** return labelWhen we receive and have processed the return another set of the same product will be shipped-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
gh B&H continue to claim this was not their Add, yet the Add goes dirrectly to their business And I sent THE LINK from the Add to their Sales/Cust service Department to make sure that this add was correct that it included the bag on the kit and I received a reply FROM B&H where they told me Yes that the bag was includedI repeat "I included the link" along with my question and the reply was yes. B&H shouldn't reply to messages in order to make a sale under advertisingB&H should honor their advertising and corresponding.
I would understand if B&H argument were solely based on an Add but I went as far as to contact them to double check for this reason they should Honor their Add as advertised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***