*** ** ***Revdex.com Complaint #***B&H Web No: ***The customer purchased a INHDWFCMW = INSTEON 720p PTZ Camera with Night VisionWhen it was shipped to him we scanned a bar code attached to the manufacturer's package by the manufacturer and recorded we shipped a unit with Ser #:
***The unit the customer returned to us has Ser #: ***He did not receive this unit from us and we will not accept it for return.-- *** ***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H Web No: ***It would be in the customer's best interest to email *** and inquire about having the phone replaced.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[B&H still don't take responsibility, I will not work with this business again and will suggest others to stay away from them.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That is falseI've given confirmation and even spoke with someone there who said they got my product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[As a customer standpoint, I don't think the the response from B&H make any senseI was not aware what does IMP means or from where they bought thisIf they adv as a unlocked *** phone that meant to me it was not imported from a different continent or somewhere elseIf they try to interpret things like this I dont want make any further follow up with this companyI accepted it was my fault of buying anything from this company irrespective of the negative feedback online about their post sale support and warranty coverageAs I already bought another phone, I dont want to waste my time with company to make follow ups]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent youMy money posted as I was sending itYou can consider this matter resolvedThank you for your help in this matter.*** ***
***
Sincerely,
*** ***
May *, 2017Revdex.com complaint #***B&H ***A check in the amount of $has been cut and will be mailed to the customer this afternoon-- Henry P***B&H Photo-Video
December **, 2019Revdex.com Complaint #***B&H Web No: ***As I said earlier, once *** has the package, the terms of delivery are at their discretionIf this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we doIt is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a refund for the computer which was offered by the business, I am still out of pocket $because of software purchased from said business as a package dealThe software is installed in the computer. The business does not have the integrity to issue a complete refund as I stated would resolve the issueThis business boasts of customer satisfaction, and refunds or exchangesThat is also on their invoice and all over their websiteIt is interesting the business does not see that part of the information, but when it is something to cheat the customer, they know that part word for word without a script. Their partial refund IS NOT ACCEPTED! This issue is an extremely negative experience!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January ** 2016New York Revdex.com complaint #***B&H Web No: ***I think it is a bit ironic that we received this order today at 12:17pm EST and the email I received from the Revdex.com letting me know about this complaint is dated today at 3:02pm ESTHere's a customer who doesn't waste any time
at all.The fact is (as you can see from the attached screenshots captured while this customer was placing this order) the ordered item was clearly and unambiguously marked:Back-orderedShip Time: Not availableOnline OnlyExpected availability: January ** 2016The customer's complaint is without meritIf the customer wants to cancel this order we will do so and issue a refundHe should contact *** if that is his preference.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***The fact that we participate in this program and in numerous other "review the retailer" sites and forums is clear and unambiguous proof that B&H has every interest in receiving a complaint and every interest in researching the facts presented to them about a complaintIn this situation the customer's entire complaint was that we did not reply to his inquiries or emails as speedily as he wantedWe cannot reach back in time and change that nowWe have apologizedWe have responded quickly and thoroughly to every correspondence from the Revdex.comWe are sorry if the customer considers that inadequate-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as I am concerned I purchased UNLOCKED phonesWhen the time came that I needed to switch Sims cards THEY WERE LOCKED and I could not use themI needed the phones 12-**-to be unlockedDue to the Holidays I could not get them unlocked until yesterday 12-**-16, two days after I needed the phonesIf the phones were truly UNLOCKED we would not be having this conversationB&H has lost a client in me and I will never recommend them to anyoneTo keep insisting these phones were unlocked and then supplying me with the unlock codes is VERY BAD BUSINESS PRACTICEI had to purchase cheap unlocked phones to go on my tripThanks for nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H Web No: ***The customer wrote, "* *** ** *** ** *** *** *** * *** *** *** *** *** *** ***" Leaving the threat aside, a refund in the amount has been generated and transmitted to ***The length of time before they confirm this to the customer is out of our control.-- Henry P***B&H Photo-Video
*** ** *** *** ***
*** *** *** ***The customer ordered two items: - MSI GeForce GTX Ti Gaming 6G Graphics Card B&H # *** (Package Weight lb) - Corsair *** Power Supply Unit B&H # *** (Package Weight lb)When we get an order,
our computer system calculates the expected total shipping weight including the merchandise, packaging, shipping box, etcWhen the package is ready to be shipped we measure and record the actual weightIn this case both the expected and actual weight were approximately lbsWhen the customer reported an item was missing we did the following: - We compared these weights with the package weight recorded by the shipper, ***They matched. - We checked our inventory to see if either item had been miscountedIf we failed to ship an item the count would be off by oneIt was not. - We inspected the security videotape reordered when this order was assembled and boxedThe video clearly shows both items were packed and shipped.The customer ordered two items and we shipped two itemsUnless there was some clear evidence the shipping carton had been opened while en route, the customer should have received two items.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***This order was placed on March **, B&H has a thirty-day return policy time periodWe were closed April ** * **, which means we were open throughout the entire time the return policy was in effectThat return policy
has now expired and there is no reason, legal or ethical, why we should extend itThis complaint was filed after his return request was denied not once but twiceThis is petulance, an attempt to have the Revdex.com bully us into doing something the customer is not entitled to, which the customer knows he is not entitled to, but which the customers wants despite not being entitled to it.If the case is in as-new never-opened condition we will issue return authorization with a 15% restock fee, for a store credit, not for a refundIf the customer wants to pursue this he can email ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I understand that, for some, money is more important than ethical business practice. As a result, I will not do business with this company again, and I will urge others to do the same.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a HP Color LaserJet Pro M477fnw All-in-One Laser Printer (HEM477NW) on 6/*/On 6/**/at the customer's request we created and emailed return authorization *** and a pre-paid *** return labelA portion
of our return policy says:"All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories."The customer apparently discarded the original package and packing materialWe regret he did but we are under no legal or ethical obligation to reimburse him for any expense he incurred as a resultWe will not refund the $he spent to return this item to usAs a courtesy we offered a $refund.On 7/*/16, under our transaction ***, we sent a replacement printerIt was packed with the same care and attention to detail as every other package we shipAt the customer's request on 7/**/we created and emailed return authorization *** and a pre-paid *** return labelWhen we have received and processed this return a refund will be issued.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***Our customer service manager has emailed return authorization for an even exchange with a pre-paid *** return labelWhen we receive and have processed the return another set of the same product will be shipped-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ** ***Revdex.com Complaint #***B&H Web No: ***The customer purchased a INHDWFCMW = INSTEON 720p PTZ Camera with Night VisionWhen it was shipped to him we scanned a bar code attached to the manufacturer's package by the manufacturer and recorded we shipped a unit with Ser #:
***The unit the customer returned to us has Ser #: ***He did not receive this unit from us and we will not accept it for return.-- *** ***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H Web No: ***It would be in the customer's best interest to email *** and inquire about having the phone replaced.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[B&H still don't take responsibility, I will not work with this business again and will suggest others to stay away from them.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That is falseI've given confirmation and even spoke with someone there who said they got my product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[As a customer standpoint, I don't think the the response from B&H make any senseI was not aware what does IMP means or from where they bought thisIf they adv as a unlocked *** phone that meant to me it was not imported from a different continent or somewhere elseIf they try to interpret things like this I dont want make any further follow up with this companyI accepted it was my fault of buying anything from this company irrespective of the negative feedback online about their post sale support and warranty coverageAs I already bought another phone, I dont want to waste my time with company to make follow ups]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Please disregard the last email I sent youMy money posted as I was sending itYou can consider this matter resolvedThank you for your help in this matter.*** ***
***
Sincerely,
*** ***
May *, 2017Revdex.com complaint #***B&H ***A check in the amount of $has been cut and will be mailed to the customer this afternoon-- Henry P***B&H Photo-Video
December **, 2019Revdex.com Complaint #***B&H Web No: ***As I said earlier, once *** has the package, the terms of delivery are at their discretionIf this customer wants to know whether or not the recipient received the package, the customer has as much ability to pick up the telephone and ask as we doIt is apparent this is a domestic dispute, and entirely unrelated to our fulfillment of this transaction.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a refund for the computer which was offered by the business, I am still out of pocket $because of software purchased from said business as a package dealThe software is installed in the computer. The business does not have the integrity to issue a complete refund as I stated would resolve the issueThis business boasts of customer satisfaction, and refunds or exchangesThat is also on their invoice and all over their websiteIt is interesting the business does not see that part of the information, but when it is something to cheat the customer, they know that part word for word without a script. Their partial refund IS NOT ACCEPTED! This issue is an extremely negative experience!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January ** 2016New York Revdex.com complaint #***B&H Web No: ***I think it is a bit ironic that we received this order today at 12:17pm EST and the email I received from the Revdex.com letting me know about this complaint is dated today at 3:02pm ESTHere's a customer who doesn't waste any time
at all.The fact is (as you can see from the attached screenshots captured while this customer was placing this order) the ordered item was clearly and unambiguously marked:Back-orderedShip Time: Not availableOnline OnlyExpected availability: January ** 2016The customer's complaint is without meritIf the customer wants to cancel this order we will do so and issue a refundHe should contact *** if that is his preference.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***The fact that we participate in this program and in numerous other "review the retailer" sites and forums is clear and unambiguous proof that B&H has every interest in receiving a complaint and every interest in researching the facts presented to them about a complaintIn this situation the customer's entire complaint was that we did not reply to his inquiries or emails as speedily as he wantedWe cannot reach back in time and change that nowWe have apologizedWe have responded quickly and thoroughly to every correspondence from the Revdex.comWe are sorry if the customer considers that inadequate-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI appreciate B&H going above and beyond to fulfill the original purchase despite the difficulties they experienced with their supplier.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As far as I am concerned I purchased UNLOCKED phonesWhen the time came that I needed to switch Sims cards THEY WERE LOCKED and I could not use themI needed the phones 12-**-to be unlockedDue to the Holidays I could not get them unlocked until yesterday 12-**-16, two days after I needed the phonesIf the phones were truly UNLOCKED we would not be having this conversationB&H has lost a client in me and I will never recommend them to anyoneTo keep insisting these phones were unlocked and then supplying me with the unlock codes is VERY BAD BUSINESS PRACTICEI had to purchase cheap unlocked phones to go on my tripThanks for nothing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H Web No: ***The customer wrote, "* *** ** *** ** *** *** *** * *** *** *** *** *** *** ***" Leaving the threat aside, a refund in the amount has been generated and transmitted to ***The length of time before they confirm this to the customer is out of our control.-- Henry P***B&H Photo-Video
*** ** *** *** ***
*** *** *** ***The customer ordered two items: - MSI GeForce GTX Ti Gaming 6G Graphics Card B&H # *** (Package Weight lb) - Corsair *** Power Supply Unit B&H # *** (Package Weight lb)When we get an order,
our computer system calculates the expected total shipping weight including the merchandise, packaging, shipping box, etcWhen the package is ready to be shipped we measure and record the actual weightIn this case both the expected and actual weight were approximately lbsWhen the customer reported an item was missing we did the following: - We compared these weights with the package weight recorded by the shipper, ***They matched. - We checked our inventory to see if either item had been miscountedIf we failed to ship an item the count would be off by oneIt was not. - We inspected the security videotape reordered when this order was assembled and boxedThe video clearly shows both items were packed and shipped.The customer ordered two items and we shipped two itemsUnless there was some clear evidence the shipping carton had been opened while en route, the customer should have received two items.-- Henry P***B&H Photo-Video
*** *** ***
*** *** *** *** ***
*** *** *** ***This order was placed on March **, B&H has a thirty-day return policy time periodWe were closed April ** * **, which means we were open throughout the entire time the return policy was in effectThat return policy
has now expired and there is no reason, legal or ethical, why we should extend itThis complaint was filed after his return request was denied not once but twiceThis is petulance, an attempt to have the Revdex.com bully us into doing something the customer is not entitled to, which the customer knows he is not entitled to, but which the customers wants despite not being entitled to it.If the case is in as-new never-opened condition we will issue return authorization with a 15% restock fee, for a store credit, not for a refundIf the customer wants to pursue this he can email ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
I understand that, for some, money is more important than ethical business practice. As a result, I will not do business with this company again, and I will urge others to do the same.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer purchased a HP Color LaserJet Pro M477fnw All-in-One Laser Printer (HEM477NW) on 6/*/On 6/**/at the customer's request we created and emailed return authorization *** and a pre-paid *** return labelA portion
of our return policy says:"All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessories."The customer apparently discarded the original package and packing materialWe regret he did but we are under no legal or ethical obligation to reimburse him for any expense he incurred as a resultWe will not refund the $he spent to return this item to usAs a courtesy we offered a $refund.On 7/*/16, under our transaction ***, we sent a replacement printerIt was packed with the same care and attention to detail as every other package we shipAt the customer's request on 7/**/we created and emailed return authorization *** and a pre-paid *** return labelWhen we have received and processed this return a refund will be issued.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***Our customer service manager has emailed return authorization for an even exchange with a pre-paid *** return labelWhen we receive and have processed the return another set of the same product will be shipped-- Henry
P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***