April **, 2017Revdex.com complaint #***B&H Web No: ***A $adjustment was made on the customer's behalf on Apr *** It will be credited to the customer's *** account.-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H ***This purchase was made on July **, FedEx reports it was delivered July ***Our return policy states (emphasis added), "If you are dissatisfied with your purchase for any reason, you may return it to B&H within days of the
purchase date, subject to the conditions and exclusions below." The Canon VIXIA HF RCamcorder included a Limited 1-Year WarrantyUnder the circumstances the recourse for the customer is via this warrantyCanon USA's warranty information for this product is online at ***.The customer can initiate service from ***
-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** ***The customer wants a refund for a free itemThat is not an optionFortunately we have prevailed on the manufacturer to supply us with a limited number of electronic downloads for this sort of situationWe intend to email the relevant
download information on Thursday, Oct **.-- Henry P***B&H Photo-Video
April **, 2016Revdex.com complaint #***B&H ***We regret the customer had a problem with a product purchased from usHe purchased two (2) Kensington 10,400mAh USB Mobile Chargers (Silver) -- B&H # ***When he advised one had failed we issued return authorization When we received
and processed the return a refund was issuedThe failure of one sample cannot be used to determine a product is defective throughout its rangeWe decline to pull this item from our site since more than 90+% of those sold have not been returned or reported to us as faulty in any way at all-- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint #***This customer spent more than half-an-hour on the phone this morning relating every nuance of this convoluted story at the end of which he informed me he'd been in the midst of resolving this with one of our senior sales associatesAs soon as the phone call
ended I reached out to that sales manager who agreed this matter should be resolved, one way or another and said he in turn would reopen his communication with others here more directly positioned to address thisThe matter is pendingWe understand the customer's frustration and impatience.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer ordered a Samsung KS8000-Series 49"-Class SUHD Smart LED TV (SAUN49KS8000) on July **, According to *** it was delivered On Thursday, 7/**/at 1:54pmIt was packaged and shipped in the same way we received it
from our supplier and the same way we ship almost every other similar product to our customersWith the delivery we included a note instructing the customer as follows:Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.On July ***, more than a week after the end date for a damage claims report, the customer advised us the TV was damagedOur inspection of the photos the customer sent is are clear and show damage sufficiently extensive that the customer's claim his inspection revealed nothing is either of dubious merit or indicates the TV was damaged during installationUnder the circumstances we will not issue return authorization or a refund or store credit-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive a prepaid return shipping label like I was toldHowever, I will ship it myself tomorrowI expect a full refund once the product is returnedI can provide the tracking number tomorrow if needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March *, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased this:Samsung Galaxy SSM-G920I 32GB Smartphone (Region Specific Unlocked, White Pearl) B&H # *** MFR # ***It is described on our website at
*** as follows: This device is region-locked to North & South America, but is still carrier-unlocked and may be used with any GSM carrier within North or South America that uses a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links belowWe regret the customer's confusion and dissatisfactionReturn authorization *** was created and emailed earlier todayA pre-paid *** return label will also be emailed for his convenienceWhen we receive and process the return, a refund will be issued.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B & H denies that the computer I received was refurbished and not new After the failure of this computer, upon taking it to the computer specialist, it was evident to him that the insides were not as originally manufactured Prior to our purchase, someone had opened into the computer The outside screws were always loose Then when our computer tech found the inside screws not up to manufacturing tightness, as well as the outer piece between the screen and keyboard not installed properly - he knew the truth The computer's motherboard and board to the hard drive have failed This computer was sold under the guise that is was straight from a manufacturer, and it was not The money we gave this company, may as well have been thrown in the trash.B & H needs to be held accountable for what has happened, even thought they are currently showing no intentions of giving us any reparations in this matter The truth is that they need to figure out why this happened and get to the bottom of it in their own company Their problem should not be our problem or any customer's in the future.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***We continue to regret the customer's dissatisfaction but there is no evidence that *** damaged the package during shipmentIt is at least equally likely the product was damaged after delivery.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** *** *** ***The customer purchased a NEFPNE= Nebula 4000lite 3-Axis Brushless Handheld Gimbal Stabilizer with Battery Pack which included a Limited 1-Year Warranty from FilmpowerOur return policy is thirty (30) days from the
date of purchaseThe first after-sale contact from the customer to our customer service department is dated 11/**/15, three (3) months after the purchase and long after our return policy had expiredThe manufacturer's website is is *** where they advise customers that if warranty service or support is needed, the customer should contact *** or *** or use Address: *** *** *** *** *** *** *** *** They further say, "Base on San Francisco, the hottest tech zone of U.S.AFilmpower Incis growing fast and making hottest filmaking equipment." We regret the customer's dissatisfaction and confusion and once again, direct him to seek assistance from Filmpower in California.-- Henry P***B&H Photo-Video
May *, 2016*** *** *** *** ***
*** *** *** ***The customer saw an advertisement for a product we sell on another web siteThe ad was not placed by us and we were and are not responsible for either the placement or the contentsThe advertised product was apparently this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # ***
***Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:*** *** *** *** *** *** * ***
***After going to our web site the customer purchased this second item, without the case, for a considerably lower priceIn order to do so the customer visited our product information page at *** which is clear and unambiguous in its descriptionIn answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.Our return authorization # *** was emailed on Apr **, A refund will be issued when we have received and processed the return.-- Henry P***B&H Photo-Video
July **, 2015Revdex.com Complaint #***B&H Web No: ***Now that we are able to confirm the customer's return package has been delivered to *** I have asked our customer service department to process his refund ASAPOne we have processed the refund federal *** rules permit his bank to delay confirming the refund for hours or moreWe have no control over this and include the information as an advisory.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***When the customer contacted us after the order was placed and the particulars (including the email address) confirmed, we advised we would direct his download to the email address he preferred if he called us using the same telephone number associated with his account hereThat is a safeguard designed to ensure his purchase is not being stolen from him.The customer apparently elected not to do thisA refund will be processedIt will take several days before the bank which issued his *** account can confirm this to him.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand that you believe the monitor was brand new and all your data says it to be so but upon opening the box and removing the monitor out of the box I can hear something rattling inside the monitor as well as puncture holes in the back where the monitor stand would beTo me this would indicate that it is not a brand new monitor and that it was used in some way shape or formWhether you received it from the company as such I don't know but to me I did not receive a new monitorFrom my perspective, I feel cheated and deceived because the box looked brand new and nothing out of the ordinary until I take out the monitorIf your claim that the monitor is in fact brand new I would like to know why there would be something rattling inside as well as why there are puncture holes in the back where the monitor stand would goI regret not taking pictures of the monitor as I would be able to upload it here so you could see it.I understand that when I placed the order the monitor was on back order and that I would receive it laterThat was fine as my project did not start yet and I have time to waitUpon receiving the monitor there was a defect with it so I RMA'd the monitorNo fault on anyone as it happens but upon sending it back I had to wait another month as the monitor was again on back order which wasn't communicated to me either but that was fine as you didn't have stock, no way around itBut finally when I received it again, I receive what seems to me a used monitorI've shipped the monitor off this morning and I would appreciate receiving it sooner rather than later
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March *, 2017Revdex.com complaint #***B&H Web No: ***All the parameters and limitations of this limited-time spcial program were created by Sony USA and they require us to follow them scrupulously without variationsWe have explained to the customer that we may not agree to his requestWe do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolvedThat they did not resolve this issue sooner and that it required the Revdex.com to become involved is unfortunateI wish them well and trust that they learned from the experience
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all this is not what they told be on the phone, secondly it is my opinion that this merchandise is shipped fob destination, which requires that the merchandise be delivered intact and in good working order Software is shipped in a sealed container which the consumer can not possibly know if there is a defect until the container is opened Merchandise that is received defective nullifies the contract and both exchanges or refunds should be offered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
March *, 2017Revdex.com complaint #***B&H Web No: ***The customer is referring to a limited-time special program created by Sony USAThe program is explained on our site at ***All the parameters and limitations of this
program were created by Sony USA and they require us to follow them scrupulously without variationsWe have explained to the customer that we may not agree to his requestWe do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P***B&H Photo-Video
April **, 2017Revdex.com complaint #***B&H Web No: ***A $adjustment was made on the customer's behalf on Apr *** It will be credited to the customer's *** account.-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H ***This purchase was made on July **, FedEx reports it was delivered July ***Our return policy states (emphasis added), "If you are dissatisfied with your purchase for any reason, you may return it to B&H within days of the
purchase date, subject to the conditions and exclusions below." The Canon VIXIA HF RCamcorder included a Limited 1-Year WarrantyUnder the circumstances the recourse for the customer is via this warrantyCanon USA's warranty information for this product is online at ***.The customer can initiate service from ***
-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** ***The customer wants a refund for a free itemThat is not an optionFortunately we have prevailed on the manufacturer to supply us with a limited number of electronic downloads for this sort of situationWe intend to email the relevant
download information on Thursday, Oct **.-- Henry P***B&H Photo-Video
April **, 2016Revdex.com complaint #***B&H ***We regret the customer had a problem with a product purchased from usHe purchased two (2) Kensington 10,400mAh USB Mobile Chargers (Silver) -- B&H # ***When he advised one had failed we issued return authorization When we received
and processed the return a refund was issuedThe failure of one sample cannot be used to determine a product is defective throughout its rangeWe decline to pull this item from our site since more than 90+% of those sold have not been returned or reported to us as faulty in any way at all-- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint #***This customer spent more than half-an-hour on the phone this morning relating every nuance of this convoluted story at the end of which he informed me he'd been in the midst of resolving this with one of our senior sales associatesAs soon as the phone call
ended I reached out to that sales manager who agreed this matter should be resolved, one way or another and said he in turn would reopen his communication with others here more directly positioned to address thisThe matter is pendingWe understand the customer's frustration and impatience.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***The customer ordered a Samsung KS8000-Series 49"-Class SUHD Smart LED TV (SAUN49KS8000) on July **, According to *** it was delivered On Thursday, 7/**/at 1:54pmIt was packaged and shipped in the same way we received it
from our supplier and the same way we ship almost every other similar product to our customersWith the delivery we included a note instructing the customer as follows:Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.On July ***, more than a week after the end date for a damage claims report, the customer advised us the TV was damagedOur inspection of the photos the customer sent is are clear and show damage sufficiently extensive that the customer's claim his inspection revealed nothing is either of dubious merit or indicates the TV was damaged during installationUnder the circumstances we will not issue return authorization or a refund or store credit-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive a prepaid return shipping label like I was toldHowever, I will ship it myself tomorrowI expect a full refund once the product is returnedI can provide the tracking number tomorrow if needed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March *, 2016Revdex.com Complaint #***B&H Web No: ***The customer purchased this:Samsung Galaxy SSM-G920I 32GB Smartphone (Region Specific Unlocked, White Pearl) B&H # *** MFR # ***It is described on our website at
*** as follows: This device is region-locked to North & South America, but is still carrier-unlocked and may be used with any GSM carrier within North or South America that uses a frequency or band that this device supportsA SIM card and service plan must be purchased separatelyThis device's frequencies can be found in the product Specifications under Cellular NetworkYour carrier's available frequencies may be found in the links belowWe regret the customer's confusion and dissatisfactionReturn authorization *** was created and emailed earlier todayA pre-paid *** return label will also be emailed for his convenienceWhen we receive and process the return, a refund will be issued.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
B & H denies that the computer I received was refurbished and not new After the failure of this computer, upon taking it to the computer specialist, it was evident to him that the insides were not as originally manufactured Prior to our purchase, someone had opened into the computer The outside screws were always loose Then when our computer tech found the inside screws not up to manufacturing tightness, as well as the outer piece between the screen and keyboard not installed properly - he knew the truth The computer's motherboard and board to the hard drive have failed This computer was sold under the guise that is was straight from a manufacturer, and it was not The money we gave this company, may as well have been thrown in the trash.B & H needs to be held accountable for what has happened, even thought they are currently showing no intentions of giving us any reparations in this matter The truth is that they need to figure out why this happened and get to the bottom of it in their own company Their problem should not be our problem or any customer's in the future.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***We continue to regret the customer's dissatisfaction but there is no evidence that *** damaged the package during shipmentIt is at least equally likely the product was damaged after delivery.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** *** *** ***The customer purchased a NEFPNE= Nebula 4000lite 3-Axis Brushless Handheld Gimbal Stabilizer with Battery Pack which included a Limited 1-Year Warranty from FilmpowerOur return policy is thirty (30) days from the
date of purchaseThe first after-sale contact from the customer to our customer service department is dated 11/**/15, three (3) months after the purchase and long after our return policy had expiredThe manufacturer's website is is *** where they advise customers that if warranty service or support is needed, the customer should contact *** or *** or use Address: *** *** *** *** *** *** *** *** They further say, "Base on San Francisco, the hottest tech zone of U.S.AFilmpower Incis growing fast and making hottest filmaking equipment." We regret the customer's dissatisfaction and confusion and once again, direct him to seek assistance from Filmpower in California.-- Henry P***B&H Photo-Video
May *, 2016*** *** *** *** ***
*** *** *** ***The customer saw an advertisement for a product we sell on another web siteThe ad was not placed by us and we were and are not responsible for either the placement or the contentsThe advertised product was apparently this:Bescor FP-500S Studio Daylight LED Light Kit with Case B&H # ***
***Unfortunately due to an error in the ad, for which we take no responsibility at all, the price shown was for this similar, lower priced, but not identical product:*** *** *** *** *** *** * ***
***After going to our web site the customer purchased this second item, without the case, for a considerably lower priceIn order to do so the customer visited our product information page at *** which is clear and unambiguous in its descriptionIn answer to the customer's question, the bag is included in the kit, but the customer did not purchase the kit.Our return authorization # *** was emailed on Apr **, A refund will be issued when we have received and processed the return.-- Henry P***B&H Photo-Video
July **, 2015Revdex.com Complaint #***B&H Web No: ***Now that we are able to confirm the customer's return package has been delivered to *** I have asked our customer service department to process his refund ASAPOne we have processed the refund federal *** rules permit his bank to delay confirming the refund for hours or moreWe have no control over this and include the information as an advisory.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***When the customer contacted us after the order was placed and the particulars (including the email address) confirmed, we advised we would direct his download to the email address he preferred if he called us using the same telephone number associated with his account hereThat is a safeguard designed to ensure his purchase is not being stolen from him.The customer apparently elected not to do thisA refund will be processedIt will take several days before the bank which issued his *** account can confirm this to him.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand that you believe the monitor was brand new and all your data says it to be so but upon opening the box and removing the monitor out of the box I can hear something rattling inside the monitor as well as puncture holes in the back where the monitor stand would beTo me this would indicate that it is not a brand new monitor and that it was used in some way shape or formWhether you received it from the company as such I don't know but to me I did not receive a new monitorFrom my perspective, I feel cheated and deceived because the box looked brand new and nothing out of the ordinary until I take out the monitorIf your claim that the monitor is in fact brand new I would like to know why there would be something rattling inside as well as why there are puncture holes in the back where the monitor stand would goI regret not taking pictures of the monitor as I would be able to upload it here so you could see it.I understand that when I placed the order the monitor was on back order and that I would receive it laterThat was fine as my project did not start yet and I have time to waitUpon receiving the monitor there was a defect with it so I RMA'd the monitorNo fault on anyone as it happens but upon sending it back I had to wait another month as the monitor was again on back order which wasn't communicated to me either but that was fine as you didn't have stock, no way around itBut finally when I received it again, I receive what seems to me a used monitorI've shipped the monitor off this morning and I would appreciate receiving it sooner rather than later
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March *, 2017Revdex.com complaint #***B&H Web No: ***All the parameters and limitations of this limited-time spcial program were created by Sony USA and they require us to follow them scrupulously without variationsWe have explained to the customer that we may not agree to his requestWe do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolvedThat they did not resolve this issue sooner and that it required the Revdex.com to become involved is unfortunateI wish them well and trust that they learned from the experience
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all this is not what they told be on the phone, secondly it is my opinion that this merchandise is shipped fob destination, which requires that the merchandise be delivered intact and in good working order Software is shipped in a sealed container which the consumer can not possibly know if there is a defect until the container is opened Merchandise that is received defective nullifies the contract and both exchanges or refunds should be offered
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
March *, 2017Revdex.com complaint #***B&H Web No: ***The customer is referring to a limited-time special program created by Sony USAThe program is explained on our site at ***All the parameters and limitations of this
program were created by Sony USA and they require us to follow them scrupulously without variationsWe have explained to the customer that we may not agree to his requestWe do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P***B&H Photo-Video