*** *** ***
*** *** ***
*** *** *** ***The customer returned the iPad he received from usThe return has been processed and a refund has been issued.-- Henry P***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H Web No: ***Nothing the customer said alters the facts, which I relayed earlier.-- Henry P***B&H Photo-Video
March ** 2016New York Revdex.com complaint #***B&H Web No: ***Your allegations are specious and unfoundedYou were charged ONE TIME for the merchandise you purchasedWhen the order was placed we applied a ONE TIME $lien, as is standard practiceIt has by now expired.-- Henry P***B&H Photo-Video
November *** 2016Revdex.com complaint #***B&H Web No: ***The customer ordered a FUX100TS = Fujifilm X100T Digital Camera (Silver) plus a memory card on Nov **, The camera's price was $The order was shipped Nov 20th and UPS reports it was delivered 11/**/On Nov ***
the customer informed us he did not receive the ordered cameraBecause of the prevalence of fraud and piracy we asked him to send photos supporting his allegationThe same day we emailed return authorization along with UPS pre-paid return label number ***The customer stated, "It is my understanding that with any business, in this situation, the business needs to refund the customer first..." Unfortunately he is entirely and completely mistakenNormally we issue a refund when we have received and processed the returned merchandiseOn rare and singular occasions we will do so when UPS confirms the returned merchandise is en routeAccording to UPS, (screen capture attached) they have not yet received the return package from the customerWe will issue a refund when we have received and processed the returned merchandise.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***This order included two Western-Digital productsThat company's web site is ***The Support section there offers the phone number ###-###-#### for warranty support and also includes a link titled "Create a
Support Case," to initiate warranty service onlineThere is no mention of Viet Nam.On June *, we emailed return authorization***-***-***to the customerWhen we have received and processed the return a refund will be issued.-- Henry P***B&H Photo-Video
January **, 2017Revdex.com complaint #***B&H Web No: ***On Dec *, under B&H *** a gift card was issuedOn Jan *, under B&H *** a second gift card was issuedOn Jan *, under B&H *** an additional refund for was issued.The customer has been made whole and the matter is now concluded.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I WANT MY MONEY BACK, I DO NOT WANT TO DEAL WITH YOU ANYMORE, HAVE I MADE MYSELF CLEAR?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June ** 2017Revdex.com complaint #***B&H Web No: ***We appreciate the customer's order and regret his dissatisfactionThe requested refund has been issued in the amount of Due to federal UCC rules it may take several business days before the customer's bank can confirm this.--
Henry P***B&H Photo-Video
May **, 2017Revdex.com complaint #***B&H Web No: 1***I believe this customer provided the wrong B&H order number with his complaintBased on his description, the correct order number is above.The customer's order of a JBL Charge Portable Bluetooth Stereo Speaker, B&H #
JBCHARGE3TL, was received May **, It was shipped the same day via ***The package tracking number is ***According to ***, delivery was Friday, 05/**/at 11:A.MThis was not delivered via *** and no post office was involvedThe relevant page from ***'s package tracking system is attached-- Henry P***B&H Photo-Video
September **, 2015*** *** ***
*** *** *** ***The customer has emailed details of this complaint to me and I am reviewing it with our customer service directorWe will reply to the customer directly, via email, when the review is complete.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On Aug **, at approximately 4:25pm the customer placed an order for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***The order was shipped August *** and *** reports:08/**/
6:P.MThe receiver was not available at the time of the first delivery attemptA second attempt will be made.Delivered On:Monday, 08/**/at 9:am, hours before the eclipse. We regret the customer was not available at the time *** made the first delivery attempt-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** NOTE: HAVE CONTACTED THE MANUFACTURER OF THE PRODUCT AND CLEARED UP MISUNDERSTANDING ABOUT THE REBATETHERE IS NOW NO PROBLEM
*** ** ***
*** *** *** *** ***
*** *** *** ***The customer's order was not processed because the credit card was inactiveWe reviewed our recorded conversation with the customerThere was no rudeness and the customer was not called any namesThose allegations are untrue
While the call was disconnected abruptly we did not terminate the callThe customer is welcome to resubmit the transaction.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** ***On 11/**/the customer purchased a new, not refurbished, unlocked SAI317WHT Samsung Galaxy Note SGH-I16GB AT&T Branded Smartphone (Unlocked, White)We specifically note it includes a "Limited 1-Year B&H Warranty." On June **,
the customer informed us he'd sent it to Samsung, not B&H, for service and that Samsung had relocked the phoneWe sent the customer unlock codes and then additional defreeze codesThe customer was unable to apply those codesWe then sent the customer return authorization and on August **, under *** *** we sent another of the same model phoneWe have not heard from the customer since and presume this second phone is functioning in a satisfactory mannerIf it is not, the customer should email ***.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via *** on March **, The *** package tracking number was ***A copy of the relevant page from
the *** package tracking site is attached*** made a delivery attempt on March **, Later the same day the customer submitted a delivery change to *** so the package could be picked up from a *** locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with *** directlyIf *** reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** ***B&H regrets this customer's dissatisfactionThe order has been cancelled and the $purchase price has been refundedB&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund it-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[i need these transactions to show under my account and I need detailed information how much was charged, these charges were made without my express and written consent I do not see any information on my side that instructs you, allows you or authorizes you to handle my credit card information at your will, I need to be consulted first, with high hopes this is well understood and forgive me I intend to sever all transactions with bhphoo but before I do so I need these transactions in question to be reflected under my account, both the cancelled order, order *** june ** and the second order your placed inetrnally order number *** june ** and a tracking iinformation be provided to me, I dont want this issue to be similar with the printer where you previously denied the existence of the order of the printer and now with these wireless trnsmission. for your information I dont intend to keep what you sent me, I just need physical evidence that you sent me something I didnt order and was charged without my authorisation, once I have those items here I will send them back but I need to explain to my bank loan official here what actions are being taken on your part, I will take necessary actions once I have the evidence in my hands, for now, please manually add those two orders in my account, you alerady took my money, now it needs to be reflected that I paid for it!!!how do I know the items I am going to receive work?how will I be able to place any claims if I dont have details?why are you refusing to take actions and assist me in doing what normally is done to customers who buy stuff
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2019Revdex.com Complaint #***B&H Web No: ***There are two issues hereone is that matter of a signature-on-deliveryWe ship most orders with a signature-required code but once *** has the package for many it's at the discretion of the individual delivery driverWe cannot
make the driver wait for a signature unless the order's value is thousands of dollarsAt the customer's request we made several attempts to speak by telephone with the addressee but on every occasion our call was unansweredI tried again, moments ago and received an automated message that the mailbox was full so I could not leave a voice messageI sympathize with the customer but I do not know how many more attempts are reasonableI also do not believe this falls under the purview of the Revdex.com in any way at all.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can I downgrade B&H customer services ? Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***The customer returned the iPad he received from usThe return has been processed and a refund has been issued.-- Henry P***B&H Photo-Video
January *, 2016New York Revdex.com complaint #***B&H Web No: ***Nothing the customer said alters the facts, which I relayed earlier.-- Henry P***B&H Photo-Video
March ** 2016New York Revdex.com complaint #***B&H Web No: ***Your allegations are specious and unfoundedYou were charged ONE TIME for the merchandise you purchasedWhen the order was placed we applied a ONE TIME $lien, as is standard practiceIt has by now expired.-- Henry P***B&H Photo-Video
November *** 2016Revdex.com complaint #***B&H Web No: ***The customer ordered a FUX100TS = Fujifilm X100T Digital Camera (Silver) plus a memory card on Nov **, The camera's price was $The order was shipped Nov 20th and UPS reports it was delivered 11/**/On Nov ***
the customer informed us he did not receive the ordered cameraBecause of the prevalence of fraud and piracy we asked him to send photos supporting his allegationThe same day we emailed return authorization along with UPS pre-paid return label number ***The customer stated, "It is my understanding that with any business, in this situation, the business needs to refund the customer first..." Unfortunately he is entirely and completely mistakenNormally we issue a refund when we have received and processed the returned merchandiseOn rare and singular occasions we will do so when UPS confirms the returned merchandise is en routeAccording to UPS, (screen capture attached) they have not yet received the return package from the customerWe will issue a refund when we have received and processed the returned merchandise.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***This order included two Western-Digital productsThat company's web site is ***The Support section there offers the phone number ###-###-#### for warranty support and also includes a link titled "Create a
Support Case," to initiate warranty service onlineThere is no mention of Viet Nam.On June *, we emailed return authorization***-***-***to the customerWhen we have received and processed the return a refund will be issued.-- Henry P***B&H Photo-Video
January **, 2017Revdex.com complaint #***B&H Web No: ***On Dec *, under B&H *** a gift card was issuedOn Jan *, under B&H *** a second gift card was issuedOn Jan *, under B&H *** an additional refund for was issued.The customer has been made whole and the matter is now concluded.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I WANT MY MONEY BACK, I DO NOT WANT TO DEAL WITH YOU ANYMORE, HAVE I MADE MYSELF CLEAR?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June ** 2017Revdex.com complaint #***B&H Web No: ***We appreciate the customer's order and regret his dissatisfactionThe requested refund has been issued in the amount of Due to federal UCC rules it may take several business days before the customer's bank can confirm this.--
Henry P***B&H Photo-Video
May **, 2017Revdex.com complaint #***B&H Web No: 1***I believe this customer provided the wrong B&H order number with his complaintBased on his description, the correct order number is above.The customer's order of a JBL Charge Portable Bluetooth Stereo Speaker, B&H #
JBCHARGE3TL, was received May **, It was shipped the same day via ***The package tracking number is ***According to ***, delivery was Friday, 05/**/at 11:A.MThis was not delivered via *** and no post office was involvedThe relevant page from ***'s package tracking system is attached-- Henry P***B&H Photo-Video
September **, 2015*** *** ***
*** *** *** ***The customer has emailed details of this complaint to me and I am reviewing it with our customer service directorWe will reply to the customer directly, via email, when the review is complete.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***On Aug **, at approximately 4:25pm the customer placed an order for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***The order was shipped August *** and *** reports:08/**/
6:P.MThe receiver was not available at the time of the first delivery attemptA second attempt will be made.Delivered On:Monday, 08/**/at 9:am, hours before the eclipse. We regret the customer was not available at the time *** made the first delivery attempt-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** NOTE: HAVE CONTACTED THE MANUFACTURER OF THE PRODUCT AND CLEARED UP MISUNDERSTANDING ABOUT THE REBATETHERE IS NOW NO PROBLEM
*** ** ***
*** *** *** *** ***
*** *** *** ***The customer's order was not processed because the credit card was inactiveWe reviewed our recorded conversation with the customerThere was no rudeness and the customer was not called any namesThose allegations are untrue
While the call was disconnected abruptly we did not terminate the callThe customer is welcome to resubmit the transaction.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** ***On 11/**/the customer purchased a new, not refurbished, unlocked SAI317WHT Samsung Galaxy Note SGH-I16GB AT&T Branded Smartphone (Unlocked, White)We specifically note it includes a "Limited 1-Year B&H Warranty." On June **,
the customer informed us he'd sent it to Samsung, not B&H, for service and that Samsung had relocked the phoneWe sent the customer unlock codes and then additional defreeze codesThe customer was unable to apply those codesWe then sent the customer return authorization and on August **, under *** *** we sent another of the same model phoneWe have not heard from the customer since and presume this second phone is functioning in a satisfactory mannerIf it is not, the customer should email ***.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***This transaction was placed via our web site on March **, The package was shipped, per the customer's instruction, via *** on March **, The *** package tracking number was ***A copy of the relevant page from
the *** package tracking site is attached*** made a delivery attempt on March **, Later the same day the customer submitted a delivery change to *** so the package could be picked up from a *** locationThe package's progress is documented on the attached page and shows the package was delivered on March **, 2016.Because the customer initiated the delivery change, the customer must now pursue this with *** directlyIf *** reimburses us for the value of the package contents we will refund the customer-- Henry P***B&H Photo-Video
November **, 2017Revdex.com complaint #***B&H Web No: ***I have nothing to add to my earlier comment.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** ***B&H regrets this customer's dissatisfactionThe order has been cancelled and the $purchase price has been refundedB&H did not receive and does not have the wire transfer fee the customer paid, so cannot refund it-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[i need these transactions to show under my account and I need detailed information how much was charged, these charges were made without my express and written consent I do not see any information on my side that instructs you, allows you or authorizes you to handle my credit card information at your will, I need to be consulted first, with high hopes this is well understood and forgive me I intend to sever all transactions with bhphoo but before I do so I need these transactions in question to be reflected under my account, both the cancelled order, order *** june ** and the second order your placed inetrnally order number *** june ** and a tracking iinformation be provided to me, I dont want this issue to be similar with the printer where you previously denied the existence of the order of the printer and now with these wireless trnsmission. for your information I dont intend to keep what you sent me, I just need physical evidence that you sent me something I didnt order and was charged without my authorisation, once I have those items here I will send them back but I need to explain to my bank loan official here what actions are being taken on your part, I will take necessary actions once I have the evidence in my hands, for now, please manually add those two orders in my account, you alerady took my money, now it needs to be reflected that I paid for it!!!how do I know the items I am going to receive work?how will I be able to place any claims if I dont have details?why are you refusing to take actions and assist me in doing what normally is done to customers who buy stuff
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2019Revdex.com Complaint #***B&H Web No: ***There are two issues hereone is that matter of a signature-on-deliveryWe ship most orders with a signature-required code but once *** has the package for many it's at the discretion of the individual delivery driverWe cannot
make the driver wait for a signature unless the order's value is thousands of dollarsAt the customer's request we made several attempts to speak by telephone with the addressee but on every occasion our call was unansweredI tried again, moments ago and received an automated message that the mailbox was full so I could not leave a voice messageI sympathize with the customer but I do not know how many more attempts are reasonableI also do not believe this falls under the purview of the Revdex.com in any way at all.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
How can I downgrade B&H customer services ? Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***