Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information*** responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailersIf it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with *** to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase Currently, I see a $100-$increase in price to purchase the same product from a trust source I used to be a loyal customer to B&H video I hope B&H video can keep its integrity and show the fairness to its customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
May **, 2016Revdex.com complaint ***B&H Web No: ***We received this order at 5:01pm EDT on May ***Despite the hour it was shipped the same dayThe ETA was May *** confirms the shipping date on their website saying:*** *** *** *** ***
*** *** *** ** ** *** ** * *** ***The subsequent delay in meeting the estimated (not guaranteed) time of arrival is due to ***'s delayWe apologize on their behalfWhen the customer placed this order other speedier shipping options including 2-day rush and overnight were availableWe regret the customer did not select oneHad the customer paid any shipping fee we would refund it as a courtesy, but no s&h fee was applied to this purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you receive the incorrect lens from me, please return the lens to following addressYou can't keep the lens and no refund for me *** ***
*** * *** **
*** ** ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer from B&H Photo is more of their tricky tacticsThey cite a product code, but that product code describes the entire line of Dell XPS laptopsOf course Dell sells XPS laptops! Dell in fact does not sell the XPS with iprocessor and GB SSD with a touch screenRepeatThe model sold by B&H Photo is not and never has been available from DellAs such, I have to assume the model is a special orderThe screen is of much lower quality, and it is nowhere specified on B&H Photo site that the model is different from the one available from DellIf B&H Photo can provide a link to the same exact computer sold by Dell, I stand corrected, but I have been told by two different Dell customer service reps over the phone that they do not sell the model of laptop that B&H Photo sells.As to the other issue that they sell merchandise they are not licensed to sellWell, THEY DOI tried to warranty a B+W filter through them, and they of course declined and told me to warranty it through the companyWell, they shot themselves in the foot, because they company itself was the one who informed me they could not warranty products from B&H Photo since they are not licensed to sell themI have attached the email to prove this point.I would still like to return the laptop for a full refund including B&H Photo covering shippingI challenged the charge with my credit card and B&H Photo issued an RMA (that they never sent to me) as "proof" to the credit card company that they allowed me to return the itemThey did this just to get the credit card company to close the disputeWell, their shady business practice worked...for nowI learned of this several months later when I got the documentation from my credit card companyB&H Photo should be willing to honor this RMA.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2017Revdex.com complaint #***B&H Web No: ***The accessories the customer wants are being shipped to him today under our transaction ***.-- Henry P***B&H Photo-Video
February **, 2017Revdex.com complaint #***B&H Web No: ***On Jan **, the customer ordered one KAHDSP184K = KanexPro x 4K HDMI Distribution AmplifierIt was shipped the same day*** reports it was delivered Jan ***On Jan *** at the customer's request we issued return
authorization *** because the customer informed us he did not receive this product but received a tabletWe also carefully checked our shipping systemThere is no inventory discrepancy in our KAHDSP184KHad we shipped the wrong item we would have one more KAHDSP184K than we shouldWe also checked the shipped package weight and it conforms to the hundredth of a pound to the product's package weightThen we checked our whipping department videotapes which show the product shipped was the KAHDSP184K the customer ordered.Then we received the customer's return package which contained a used tablet which was damaged or otherwise tampered withIt was also a brand and product we do not carryThis item was returned to the customer whereupon he claimed we shipped back an empty boxThat is untrue-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint #***B&H Web No: ***On Nov **, the customer placed an order which included a SASMR770NZS = Samsung Gear Sclassic Smartwatch (Large Band)On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new
itemWe are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this itemWe regret our vendor's delayWe will fill all back orders for this item as speedily as possibleWe fill back orders oldest first, in the order we received them.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will apologize yet again, I am terribly sorryI know that I got carried away and none of it was intentionalI am not trying to hurt your business or anything, I will drop this complaint and move onThe only thing I want before I drop the complaint, is my full refund for my latest return I sent backOnce I get 100% of that money back, I will drop the complaint and move onAgain, I am terribly sorry for any potential harm I caused. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The 750gb drive has a cost of about $per gigabyte, and the price you quoted on the 525gb drive is $per gigabyteThat is not a comparable priceI don?t need a 525gb drive, or I would have bought one for $on black Friday, I need a drive 750gb or more The 1tb drive they reference for $is a higher price per gigabyte as well, it would need to be $to make it a comparable cost This is just a really shady bait and switch tactic, they get you to go to their site for a $hard drive, but never intended to fill the order They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door Business shouldn't be allowed to treat customers like this To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***On Dec **, the customer purchased an *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** * ***Per the customer's request, on Dec *** we issued return authorization and a pre-paid
*** return labelOn Dec *** we received the customer's packageIt was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the *** store that is located in *** *** *** *** ***." From that location to ours would have been a brief subway or taxi rideIn less than half-an-hour the customer could have brought the watch to our store and completed the return process in personOn December **, the customer placed order *** for another *** ***That order was shipped the next day and delivered Dec ***On Feb **, we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customerThat document must be completed and returned to us before we can consider any other steps.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Henry unfortunately is misinformed and is misrepresenting the situation (likely because he doesn't have all the details) My history is that B&H takes the necessary steps to make things right and they failed me on several occasions for this specific order Generally B&H takes the necessary steps to make things right, but instead seem to be sidestepping the correct path forward on this complaint Here is my additional logic:#-While I was informed that the order was non-refundable via the call I placed the order, the very nice salesperson I spoke w/ to place the order provided me assurances that by paying the 3x price, as I ONLY needed pack of (not a set of 10), that would allow me to receive the order on Friday, 8/** Otherwise (and hopefully the calls are taped) I made it clear that they would be of no value to me since I would have to procure them from elsewhere if I didn't have them for the weekend Otherwise, why spend the extra money for nothing to show for the event? He seemed to fully concur with my logic for not needing to overpay to not receive them in time, so he verified before placing the order the logistics to get them by Friday#- I never received a pack on Monday, 8/** as was referenced belowI received 5-pack so if that was to be the original order, why does my receipt show $for just the pack I received on Monday? I have the B&H receipt to prove it#- If I was to receive what was ordered, why do all receipts B&H mailed with the actual glasses shows as individual $items, which total for 5-packs, $rather than $44.95?#- Regarding my concerned phone call on Fri, 8/** why was it my job to keep B&H honest and get me the product as promised or cancel the order as I was promised them on Friday the *** for delivery?B&H really disappointed me on this order and while the amount may be small, I feel they need to step up and recognize the mistakes made Rather than refund the order I feel they should credit me back the difference between the $amount charged vs the $(x 2) amount That way, I will have paid at least market price for an order that I had to spend managing B&H through the process to ensure I had product Or, provide me some kind of gift certificate for my troubles That’s only fair that I’ve even had to waste my time on this issue.There are too many options out there today (Adorama, Abt, Amazon, etc.) to purchase from as price is no longer a differentiator (Amazon Prime often beats anything for price & speed) I need good service If B&H will not stand by their service commitments for me as a loyal customer, that tells me a lot about the future of the company and how it will no longer be my go-to-place for my semi-pro photography needs.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was disappointed B&H brought up previous contact regarding the productI did contact B&H within days of purchase the product for the shorter battery lifeI wanted to have an exchange, but the item was discontinued with B&HI was offered free return shipping label and a $gift card as compensationSince I loved the Huawei watch with its functions and unique fashionable lookI decided to keep itAnd this is nothing to do with my current reason of return the productNow the back surface of the watch is cracking and peeling and it cut my wristThis product defect affected my safety and health, it shouldn't be fixed by manufacturer then happens again in a couple of monthsIt should be returned by B&HEven there's return policy for days, anything related to customer safety and health should be taken care of more seriously and as an exception from the return policy. If I didn't like the product as B&H mentioned, I should have already returned it when I was offer the free return shipping labelIt's a shame B&H judge its customer in the bad wayWhen I contact B&H yesterday via internet chatting, I told the customer service representative, you can take back the $gift card, I didn't use it yet, but I want to have the return done. I am so disappointed and unsatisfied with B&H's responseI want to return the product which having quality/safety/health issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** has stated that they did attempt to initiate reimbursement by sending claim paperwork but B&H refused to file the claim stating that it "the
claim was closed by *** and there was nothing they could do."I spent several hours being the middle man between B&H and *** trying to resolve thisOne would say they sent claim paperwork and the other said they did not receive it. How am I as the customer supposed to make B&H and *** do the paperwork for the claim?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
June **, 2017Revdex.com complaint #***B&H *** placed 07/**/12This order was for a Fuji ASK dye-sub printerThe order was not placed via our website so will not appear in the customer's roster of web-placed transactionsAs a courtesy a copy of the invoice has been emailed to him
The printer is no longer featured on our website because the manuafactuer has discontinued itIt can be found though at ***A screenshot is attachedWhen new it included a 1-year limited warranty, which has since expired.Seven years have elapsed since this purchase was madeWhile we regret the customer's dissatisfaction there is nothing now that B&H can do in this regard-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** ***The customer wants a refund for a free itemThat is not an optionFortunately we have prevailed on the manufacturer to supply us with a limited number of electronic downloads for this sort of situationWe have emailed the relevant download information-- Henry P***B&H Photo-Video
Revdex.com:
BH has contacted me regarding my issue and it has been resolvedThank you Revdex.com for your intervention in this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter
has been resolved
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H ***B&H regrets it is unable to match the price the customer found at another retailerShe has been advised of thisOn December *** we sent her return authorization *** with which she could return the printer for a refundShe has not returned it-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD Projector.A customer service notation in this transaction log says the credit card was declinedWe attempted to charge the customer's card so we could ship the ordered item and complete the transactionThe card was declinedWe were not able to charge itWe do not have the customer's money-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
When a product's retailer provides contradictory information to the product's manufacture, it's obvious people choose to believe the authentic manufacture's information*** responded my request to this issue "this device was originally purchased on **/1/16" and "I would recommend contacting B&H video, if you were lead to believe this device was out of factory new!".I neither have heard any such complaints from other reputable venders / retailersIf it was an known issue already to B&H video for a while, could B&H video provide any solid proof that they had worked with *** to resolve it before my case?B&H video promised to sell an authentic brand new product but failed, according to the info this product's manufacture provided In order for me to re-purchase an authentic new product from a source I can trust, it is fair that B&H video not only return and refund in full of what I have paid, but also provide the price difference to compensate this re-purchase Currently, I see a $100-$increase in price to purchase the same product from a trust source I used to be a loyal customer to B&H video I hope B&H video can keep its integrity and show the fairness to its customers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
May **, 2016Revdex.com complaint ***B&H Web No: ***We received this order at 5:01pm EDT on May ***Despite the hour it was shipped the same dayThe ETA was May *** confirms the shipping date on their website saying:*** *** *** *** ***
*** *** *** ** ** *** ** * *** ***The subsequent delay in meeting the estimated (not guaranteed) time of arrival is due to ***'s delayWe apologize on their behalfWhen the customer placed this order other speedier shipping options including 2-day rush and overnight were availableWe regret the customer did not select oneHad the customer paid any shipping fee we would refund it as a courtesy, but no s&h fee was applied to this purchase-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you receive the incorrect lens from me, please return the lens to following addressYou can't keep the lens and no refund for me *** ***
*** * *** **
*** ** ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The answer from B&H Photo is more of their tricky tacticsThey cite a product code, but that product code describes the entire line of Dell XPS laptopsOf course Dell sells XPS laptops! Dell in fact does not sell the XPS with iprocessor and GB SSD with a touch screenRepeatThe model sold by B&H Photo is not and never has been available from DellAs such, I have to assume the model is a special orderThe screen is of much lower quality, and it is nowhere specified on B&H Photo site that the model is different from the one available from DellIf B&H Photo can provide a link to the same exact computer sold by Dell, I stand corrected, but I have been told by two different Dell customer service reps over the phone that they do not sell the model of laptop that B&H Photo sells.As to the other issue that they sell merchandise they are not licensed to sellWell, THEY DOI tried to warranty a B+W filter through them, and they of course declined and told me to warranty it through the companyWell, they shot themselves in the foot, because they company itself was the one who informed me they could not warranty products from B&H Photo since they are not licensed to sell themI have attached the email to prove this point.I would still like to return the laptop for a full refund including B&H Photo covering shippingI challenged the charge with my credit card and B&H Photo issued an RMA (that they never sent to me) as "proof" to the credit card company that they allowed me to return the itemThey did this just to get the credit card company to close the disputeWell, their shady business practice worked...for nowI learned of this several months later when I got the documentation from my credit card companyB&H Photo should be willing to honor this RMA.In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2017Revdex.com complaint #***B&H Web No: ***The accessories the customer wants are being shipped to him today under our transaction ***.-- Henry P***B&H Photo-Video
February **, 2017Revdex.com complaint #***B&H Web No: ***On Jan **, the customer ordered one KAHDSP184K = KanexPro x 4K HDMI Distribution AmplifierIt was shipped the same day*** reports it was delivered Jan ***On Jan *** at the customer's request we issued return
authorization *** because the customer informed us he did not receive this product but received a tabletWe also carefully checked our shipping systemThere is no inventory discrepancy in our KAHDSP184KHad we shipped the wrong item we would have one more KAHDSP184K than we shouldWe also checked the shipped package weight and it conforms to the hundredth of a pound to the product's package weightThen we checked our whipping department videotapes which show the product shipped was the KAHDSP184K the customer ordered.Then we received the customer's return package which contained a used tablet which was damaged or otherwise tampered withIt was also a brand and product we do not carryThis item was returned to the customer whereupon he claimed we shipped back an empty boxThat is untrue-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint #***B&H Web No: ***On Nov **, the customer placed an order which included a SASMR770NZS = Samsung Gear Sclassic Smartwatch (Large Band)On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new
itemWe are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this itemWe regret our vendor's delayWe will fill all back orders for this item as speedily as possibleWe fill back orders oldest first, in the order we received them.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I will apologize yet again, I am terribly sorryI know that I got carried away and none of it was intentionalI am not trying to hurt your business or anything, I will drop this complaint and move onThe only thing I want before I drop the complaint, is my full refund for my latest return I sent backOnce I get 100% of that money back, I will drop the complaint and move onAgain, I am terribly sorry for any potential harm I caused. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The 750gb drive has a cost of about $per gigabyte, and the price you quoted on the 525gb drive is $per gigabyteThat is not a comparable priceI don?t need a 525gb drive, or I would have bought one for $on black Friday, I need a drive 750gb or more The 1tb drive they reference for $is a higher price per gigabyte as well, it would need to be $to make it a comparable cost This is just a really shady bait and switch tactic, they get you to go to their site for a $hard drive, but never intended to fill the order They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door Business shouldn't be allowed to treat customers like this To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** *** ***On Dec **, the customer purchased an *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** * ***Per the customer's request, on Dec *** we issued return authorization and a pre-paid
*** return labelOn Dec *** we received the customer's packageIt was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the *** store that is located in *** *** *** *** ***." From that location to ours would have been a brief subway or taxi rideIn less than half-an-hour the customer could have brought the watch to our store and completed the return process in personOn December **, the customer placed order *** for another *** ***That order was shipped the next day and delivered Dec ***On Feb **, we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customerThat document must be completed and returned to us before we can consider any other steps.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Henry unfortunately is misinformed and is misrepresenting the situation (likely because he doesn't have all the details) My history is that B&H takes the necessary steps to make things right and they failed me on several occasions for this specific order Generally B&H takes the necessary steps to make things right, but instead seem to be sidestepping the correct path forward on this complaint Here is my additional logic:#-While I was informed that the order was non-refundable via the call I placed the order, the very nice salesperson I spoke w/ to place the order provided me assurances that by paying the 3x price, as I ONLY needed pack of (not a set of 10), that would allow me to receive the order on Friday, 8/** Otherwise (and hopefully the calls are taped) I made it clear that they would be of no value to me since I would have to procure them from elsewhere if I didn't have them for the weekend Otherwise, why spend the extra money for nothing to show for the event? He seemed to fully concur with my logic for not needing to overpay to not receive them in time, so he verified before placing the order the logistics to get them by Friday#- I never received a pack on Monday, 8/** as was referenced belowI received 5-pack so if that was to be the original order, why does my receipt show $for just the pack I received on Monday? I have the B&H receipt to prove it#- If I was to receive what was ordered, why do all receipts B&H mailed with the actual glasses shows as individual $items, which total for 5-packs, $rather than $44.95?#- Regarding my concerned phone call on Fri, 8/** why was it my job to keep B&H honest and get me the product as promised or cancel the order as I was promised them on Friday the *** for delivery?B&H really disappointed me on this order and while the amount may be small, I feel they need to step up and recognize the mistakes made Rather than refund the order I feel they should credit me back the difference between the $amount charged vs the $(x 2) amount That way, I will have paid at least market price for an order that I had to spend managing B&H through the process to ensure I had product Or, provide me some kind of gift certificate for my troubles That’s only fair that I’ve even had to waste my time on this issue.There are too many options out there today (Adorama, Abt, Amazon, etc.) to purchase from as price is no longer a differentiator (Amazon Prime often beats anything for price & speed) I need good service If B&H will not stand by their service commitments for me as a loyal customer, that tells me a lot about the future of the company and how it will no longer be my go-to-place for my semi-pro photography needs.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was disappointed B&H brought up previous contact regarding the productI did contact B&H within days of purchase the product for the shorter battery lifeI wanted to have an exchange, but the item was discontinued with B&HI was offered free return shipping label and a $gift card as compensationSince I loved the Huawei watch with its functions and unique fashionable lookI decided to keep itAnd this is nothing to do with my current reason of return the productNow the back surface of the watch is cracking and peeling and it cut my wristThis product defect affected my safety and health, it shouldn't be fixed by manufacturer then happens again in a couple of monthsIt should be returned by B&HEven there's return policy for days, anything related to customer safety and health should be taken care of more seriously and as an exception from the return policy. If I didn't like the product as B&H mentioned, I should have already returned it when I was offer the free return shipping labelIt's a shame B&H judge its customer in the bad wayWhen I contact B&H yesterday via internet chatting, I told the customer service representative, you can take back the $gift card, I didn't use it yet, but I want to have the return done. I am so disappointed and unsatisfied with B&H's responseI want to return the product which having quality/safety/health issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** has stated that they did attempt to initiate reimbursement by sending claim paperwork but B&H refused to file the claim stating that it "the
claim was closed by *** and there was nothing they could do."I spent several hours being the middle man between B&H and *** trying to resolve thisOne would say they sent claim paperwork and the other said they did not receive it. How am I as the customer supposed to make B&H and *** do the paperwork for the claim?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016The reply I sent earlier remains unchangedNothing about this situation has changed.-- Henry P***B&H Photo-Video
June **, 2017Revdex.com complaint #***B&H *** placed 07/**/12This order was for a Fuji ASK dye-sub printerThe order was not placed via our website so will not appear in the customer's roster of web-placed transactionsAs a courtesy a copy of the invoice has been emailed to him
The printer is no longer featured on our website because the manuafactuer has discontinued itIt can be found though at ***A screenshot is attachedWhen new it included a 1-year limited warranty, which has since expired.Seven years have elapsed since this purchase was madeWhile we regret the customer's dissatisfaction there is nothing now that B&H can do in this regard-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** ***The customer wants a refund for a free itemThat is not an optionFortunately we have prevailed on the manufacturer to supply us with a limited number of electronic downloads for this sort of situationWe have emailed the relevant download information-- Henry P***B&H Photo-Video
Revdex.com:
BH has contacted me regarding my issue and it has been resolvedThank you Revdex.com for your intervention in this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter
has been resolved
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H ***B&H regrets it is unable to match the price the customer found at another retailerShe has been advised of thisOn December *** we sent her return authorization *** with which she could return the printer for a refundShe has not returned it-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD Projector.A customer service notation in this transaction log says the credit card was declinedWe attempted to charge the customer's card so we could ship the ordered item and complete the transactionThe card was declinedWe were not able to charge itWe do not have the customer's money-- Henry P***B&H Photo-Video