Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you receive the incorrect lens from me, please return the lens to following addressYou can't keep the lens and no refund for me *** ***
*** * *** **
*** ** ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May **, 2016Revdex.com complaint ***B&H Web No: ***We received this order at 5:01pm EDT on May ***Despite the hour it was shipped the same dayThe ETA was May *** confirms the shipping date on their website saying:*** *** *** *** ***
*** *** *** ** ** *** ** * *** ***The subsequent delay in meeting the estimated (not guaranteed) time of arrival is due to ***'s delayWe apologize on their behalfWhen the customer placed this order other speedier shipping options including 2-day rush and overnight were availableWe regret the customer did not select oneHad the customer paid any shipping fee we would refund it as a courtesy, but no s&h fee was applied to this purchase-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We received this order on Sept **, It was shipped via *** on Sept ***The *** package tracking number is *** A screenshot of their tracking page is attachedThey advised, "The receiver has canceled the
product order and refused delivery."Despite that, as a courtesy our transaction *** dated 10/**/is a refund to the customer in the amount of $11.11.-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint #***B&H Web No: ***On Nov **, the customer placed an order which included a SASMR770NZS = Samsung Gear Sclassic Smartwatch (Large Band)On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new
itemWe are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this itemWe regret our vendor's delayWe will fill all back orders for this item as speedily as possibleWe fill back orders oldest first, in the order we received them.-- Henry P***B&H Photo-Video
August **, 2015Revdex.com Complaint #***B&H Web No: ***This customer purchased an *** G751JT-DHlaptop (B&H # ***) and a Squaretrade RD-CN1999N3A 3-year extended service agreement (B&H # ***) on April **, It was shipped April **, and per *** delivered
April **, B&H's return policy says, "No Return/Exchange on the following:...Computers and Computer Software, once any of the manufacturer's packaging has been opened...Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."The customer attempted to return the computer to us but because he had damaged it, it was ineligible for return or exchangeThe customer has been directed to *** USA warranty service and Squaretrade repeatedlyWe have communicated with the customer via *** and other social media platforms of his choosing where he initiated communication, and via emailHe remains eligible for *** warranty service and *** informed me, via email, their resolution team is working with him.We will not issue a refund or store creditwe will not accept this laptop back for return or refund or exchangeThe customer's recourse is warranty service from *** USA or assistance from ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** The response of B&H avoids addressing my request for $repacking fee, which is my main and original complaint My point is not about refunding their damaged product that they have sent me for the second time. I have answered B&H response, and they cannot avoid me. This is why I have come to Revdex.com to get back my $expenseSo I need their response to my explanation that I provided in my last communication to Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:*Also see attached*
The documents submitted by the other B&H is in fact not a chargeback it is a questionnaire for the merchant to reply back to that of the consumer dispute. Nowhere in this document does it state that funds were forcibly removed from that of their account or never paidfurtherAs noted on the bottom of the actual document the document was provided to that of B&H and or both their bank as of the date of 06-**-This document was submitted to B&H well before they ever send out my first check on the date of 6/* and also prior to the secondary check for which they attempted to cheat me out of the $that they owed me for the full payment of the missing TV. That payment was issued on the date of 6-**-2016Further the chargeback document was also prior to the date but they informed me on that at 6:that the check had now been illegally cashed further on the same date and that of my telephone conversation with that of mrWeiss he was informed to issue a reverse payment on the check and to issue an immediate affidavit Air Force endorsement to me the affidavit Force endorsement was sent back to them on that of the *** and they received it on the *** of June *** and which I had a conversation with that of mrWeiss and he informed me they would be contacting me back on Monday for arrangements to issue the check for which he needed authorization to do so. On the date of 06-**-I had a conversation with that of Max l*** assistant to the CEO who informed me that he was just back into the office and that he was going to have that of a MrMike I*** contact me manager of customer service who I had spoken to in the past MrEngels, now made the claims that had received an charge back dispute from my bank.And why would they received an charge back notice been issued and sent from my bank B&H, were fully aware both voicemails and that of emails that I was filing a dispute with that of my bankAlong with filing state and federal complaints against them with a Revdex.com, Federal Trade Commission State Attorney General's office both in New York and Minnesota and I also informed him that I would actually be posting on social media. fore which soon after bank and close my account illegally and wrongfully in violation of the Fair Credit billing act and that of the regulation e and that of the federal and state electronic fund transfer Actmy account was closed on the date of 06-**-2016. again the check was not issued until the date of 06-**-for the $for which they had agreed to send out a check on said date. And again said check was illegally cashed they failed to provide you at three Revdex.com, with both of copy of this check and that of the affidavit a forged endorsement which clearly shows that my signature on that of the Affidavit of forged endorsement does not match the signature on the back of the illegally cash check. Further also missing from the check is verifiable information such as a fingerprint, social security number, date of birth, telephone number, or any identification or license numberAlso upon receipt of the second check in the amount of $the bank of record is that of *** *** there are several *** *** banks in their of the Minneapolis and Robbinsdale area there was also a *** *** Bank blocks away from meWhy would I have cashed a check at that of *** which shows on the back of the check that particular *** is over miles away from my address also ***, and would charge a $fee I would never pay a fee to get the money back that they already owe me. Further B&H again and show no proof that they're paid this check twice and the illegally cash check they simply have to issue a reverse payment upon for which it legally they must do upon being notified of and is also stated on my Affidavit of forged endorsement If they will only pay the funds back to that of my bank that is their problem the affidavit relinquish his me from any liability for that other check and they still only the funds in question for which they must pay me. I am legally not required to wait for them to receive funds back from their bank and payment is due now immediately if they fail to provide payment I should be forced to take civil court action against them and sue for compensatory punitive trouble along with that of the monetary damages that they owe me they owe me the full amount of $to cover the fees for sending them the affidavit. Timothy BC***
*** ** *** *** *** **
*** ** ***
** ***
** ***E*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Timothy C***
*** *** ***
*** *** ***
*** *** *** ***On Dec **, the customer purchased an *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** * ***Per the customer's request, on Dec *** we issued return authorization and a pre-paid
*** return labelOn Dec *** we received the customer's packageIt was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the *** store that is located in *** *** *** *** ***." From that location to ours would have been a brief subway or taxi rideIn less than half-an-hour the customer could have brought the watch to our store and completed the return process in personOn December **, the customer placed order *** for another *** ***That order was shipped the next day and delivered Dec ***On Feb **, we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customerThat document must be completed and returned to us before we can consider any other steps.-- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint #***B&H Web No: ***The accessories the customer wants are being shipped to him today under our transaction ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
February **, 2017Revdex.com complaint #***B&H Web No: ***On Jan **, the customer ordered one KAHDSP184K = KanexPro x 4K HDMI Distribution AmplifierIt was shipped the same day*** reports it was delivered Jan ***On Jan *** at the customer's request we issued return
authorization *** because the customer informed us he did not receive this product but received a tabletWe also carefully checked our shipping systemThere is no inventory discrepancy in our KAHDSP184KHad we shipped the wrong item we would have one more KAHDSP184K than we shouldWe also checked the shipped package weight and it conforms to the hundredth of a pound to the product's package weightThen we checked our whipping department videotapes which show the product shipped was the KAHDSP184K the customer ordered.Then we received the customer's return package which contained a used tablet which was damaged or otherwise tampered withIt was also a brand and product we do not carryThis item was returned to the customer whereupon he claimed we shipped back an empty boxThat is untrue-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Saturday, September we received a call from Mark K*** saying he would drop off the touch up kitDue to our work schedules it has to be after pm during the week or anytime on a SaturdayWe don't have it yet but we assume it will be sometime this weekNo mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy HinesThe touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balanceWe brought many issues to Amy's attention as the work progressedWe assumed she notified the owner of our complaintsWe were not "asked" for the balanceWe contracted to pay 40% when the contract was signed and the remaining 60% was due upon completionWhen the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expectedWe did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for weeksWe were told the job would take a week to daysThe delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delayWe received a $reduction in price however the point is we complained many times to the sales personIf she communicated any of our concerns to MrK***, we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that MrK*** look at the work himself to determine if he thinks our complaints are warranted.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Henry unfortunately is misinformed and is misrepresenting the situation (likely because he doesn't have all the details) My history is that B&H takes the necessary steps to make things right and they failed me on several occasions for this specific order Generally B&H takes the necessary steps to make things right, but instead seem to be sidestepping the correct path forward on this complaint Here is my additional logic:#-While I was informed that the order was non-refundable via the call I placed the order, the very nice salesperson I spoke w/ to place the order provided me assurances that by paying the 3x price, as I ONLY needed pack of (not a set of 10), that would allow me to receive the order on Friday, 8/** Otherwise (and hopefully the calls are taped) I made it clear that they would be of no value to me since I would have to procure them from elsewhere if I didn't have them for the weekend Otherwise, why spend the extra money for nothing to show for the event? He seemed to fully concur with my logic for not needing to overpay to not receive them in time, so he verified before placing the order the logistics to get them by Friday#- I never received a pack on Monday, 8/** as was referenced belowI received 5-pack so if that was to be the original order, why does my receipt show $for just the pack I received on Monday? I have the B&H receipt to prove it#- If I was to receive what was ordered, why do all receipts B&H mailed with the actual glasses shows as individual $items, which total for 5-packs, $rather than $44.95?#- Regarding my concerned phone call on Fri, 8/** why was it my job to keep B&H honest and get me the product as promised or cancel the order as I was promised them on Friday the *** for delivery?B&H really disappointed me on this order and while the amount may be small, I feel they need to step up and recognize the mistakes made Rather than refund the order I feel they should credit me back the difference between the $amount charged vs the $(x 2) amount That way, I will have paid at least market price for an order that I had to spend managing B&H through the process to ensure I had product Or, provide me some kind of gift certificate for my troubles That’s only fair that I’ve even had to waste my time on this issue.There are too many options out there today (Adorama, Abt, Amazon, etc.) to purchase from as price is no longer a differentiator (Amazon Prime often beats anything for price & speed) I need good service If B&H will not stand by their service commitments for me as a loyal customer, that tells me a lot about the future of the company and how it will no longer be my go-to-place for my semi-pro photography needs.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com:
BH has contacted me regarding my issue and it has been resolvedThank you Revdex.com for your intervention in this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter
has been resolved
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***This order was placed via our web site on Nov **, When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendorsSubsequently we learned that data had been
revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stockIn compensation for this we included a $discountThe order will be shipped today or at the latest, Thursday-- Henry P***B&H Photo-Video
*** ** ***
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*** *** ***The customer wants a refund for a free itemThat is not an optionFortunately we have prevailed on the manufacturer to supply us with a limited number of electronic downloads for this sort of situationWe have emailed the relevant download information-- Henry P***B&H Photo-Video
June *, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15On 5/*/the customer ordered an item which was inadvertently incorrectly described on our siteWe regret that error which we are now in the process of correctingOur website disclaimer
states, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors."On 5/*/we created and emailed return authorization *** for the merchandise he receivedOn 5/**/we created replacement order *** with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the priceOn 6/*/15, at the customer's request we created return authorization *** for these itemsWe also offered the customer a $gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was createdAs a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being correctedThe customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** The customer purchased a used Sony *** from us on 4/*/When he reported it was defective we issued return authorization and send him another of the same model, also usedWhen he reported it too was defective we issued
return authorization againWhen we receive his return a full refund will be issued for all returned itemsBoth cameras were refurbished to as-new condition by Sony USA before they were offered for sale to customers.Our site advises:B&H is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this siteIn no event shall B&H be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the B&H Web Site.Notwithstanding the above, in no event shall B&H's total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to B&H by you in connection with the transaction claimed by you to give rise to your claim.We also advise:B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from usB&H's liability is limited to the monetary value of the merchandiseB&H declines to offer compensation for loss or damageWe regret the customer's dissatisfactionHe wrote, "* *** *** * *** *** ** *** *** * *** *** ***" As I said, the refund will be issued as soon as his return is received and processed.-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD Projector.A customer service notation in this transaction log says the credit card was declinedWe attempted to charge the customer's card so we could ship the ordered item and complete the transactionThe card was declinedWe were not able to charge itWe do not have the customer's money-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was disappointed B&H brought up previous contact regarding the productI did contact B&H within days of purchase the product for the shorter battery lifeI wanted to have an exchange, but the item was discontinued with B&HI was offered free return shipping label and a $gift card as compensationSince I loved the Huawei watch with its functions and unique fashionable lookI decided to keep itAnd this is nothing to do with my current reason of return the productNow the back surface of the watch is cracking and peeling and it cut my wristThis product defect affected my safety and health, it shouldn't be fixed by manufacturer then happens again in a couple of monthsIt should be returned by B&HEven there's return policy for days, anything related to customer safety and health should be taken care of more seriously and as an exception from the return policy. If I didn't like the product as B&H mentioned, I should have already returned it when I was offer the free return shipping labelIt's a shame B&H judge its customer in the bad wayWhen I contact B&H yesterday via internet chatting, I told the customer service representative, you can take back the $gift card, I didn't use it yet, but I want to have the return done. I am so disappointed and unsatisfied with B&H's responseI want to return the product which having quality/safety/health issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you receive the incorrect lens from me, please return the lens to following addressYou can't keep the lens and no refund for me *** ***
*** * *** **
*** ** ***
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May **, 2016Revdex.com complaint ***B&H Web No: ***We received this order at 5:01pm EDT on May ***Despite the hour it was shipped the same dayThe ETA was May *** confirms the shipping date on their website saying:*** *** *** *** ***
*** *** *** ** ** *** ** * *** ***The subsequent delay in meeting the estimated (not guaranteed) time of arrival is due to ***'s delayWe apologize on their behalfWhen the customer placed this order other speedier shipping options including 2-day rush and overnight were availableWe regret the customer did not select oneHad the customer paid any shipping fee we would refund it as a courtesy, but no s&h fee was applied to this purchase-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We received this order on Sept **, It was shipped via *** on Sept ***The *** package tracking number is *** A screenshot of their tracking page is attachedThey advised, "The receiver has canceled the
product order and refused delivery."Despite that, as a courtesy our transaction *** dated 10/**/is a refund to the customer in the amount of $11.11.-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint #***B&H Web No: ***On Nov **, the customer placed an order which included a SASMR770NZS = Samsung Gear Sclassic Smartwatch (Large Band)On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new
itemWe are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this itemWe regret our vendor's delayWe will fill all back orders for this item as speedily as possibleWe fill back orders oldest first, in the order we received them.-- Henry P***B&H Photo-Video
August **, 2015Revdex.com Complaint #***B&H Web No: ***This customer purchased an *** G751JT-DHlaptop (B&H # ***) and a Squaretrade RD-CN1999N3A 3-year extended service agreement (B&H # ***) on April **, It was shipped April **, and per *** delivered
April **, B&H's return policy says, "No Return/Exchange on the following:...Computers and Computer Software, once any of the manufacturer's packaging has been opened...Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model."The customer attempted to return the computer to us but because he had damaged it, it was ineligible for return or exchangeThe customer has been directed to *** USA warranty service and Squaretrade repeatedlyWe have communicated with the customer via *** and other social media platforms of his choosing where he initiated communication, and via emailHe remains eligible for *** warranty service and *** informed me, via email, their resolution team is working with him.We will not issue a refund or store creditwe will not accept this laptop back for return or refund or exchangeThe customer's recourse is warranty service from *** USA or assistance from ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** *** ***
*** *** *** *** *** *** **
*** ***
*** *** *** *** * *** *** *** *** *** *** *** *** * *** The response of B&H avoids addressing my request for $repacking fee, which is my main and original complaint My point is not about refunding their damaged product that they have sent me for the second time. I have answered B&H response, and they cannot avoid me. This is why I have come to Revdex.com to get back my $expenseSo I need their response to my explanation that I provided in my last communication to Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:*Also see attached*
The documents submitted by the other B&H is in fact not a chargeback it is a questionnaire for the merchant to reply back to that of the consumer dispute. Nowhere in this document does it state that funds were forcibly removed from that of their account or never paidfurtherAs noted on the bottom of the actual document the document was provided to that of B&H and or both their bank as of the date of 06-**-This document was submitted to B&H well before they ever send out my first check on the date of 6/* and also prior to the secondary check for which they attempted to cheat me out of the $that they owed me for the full payment of the missing TV. That payment was issued on the date of 6-**-2016Further the chargeback document was also prior to the date but they informed me on that at 6:that the check had now been illegally cashed further on the same date and that of my telephone conversation with that of mrWeiss he was informed to issue a reverse payment on the check and to issue an immediate affidavit Air Force endorsement to me the affidavit Force endorsement was sent back to them on that of the *** and they received it on the *** of June *** and which I had a conversation with that of mrWeiss and he informed me they would be contacting me back on Monday for arrangements to issue the check for which he needed authorization to do so. On the date of 06-**-I had a conversation with that of Max l*** assistant to the CEO who informed me that he was just back into the office and that he was going to have that of a MrMike I*** contact me manager of customer service who I had spoken to in the past MrEngels, now made the claims that had received an charge back dispute from my bank.And why would they received an charge back notice been issued and sent from my bank B&H, were fully aware both voicemails and that of emails that I was filing a dispute with that of my bankAlong with filing state and federal complaints against them with a Revdex.com, Federal Trade Commission State Attorney General's office both in New York and Minnesota and I also informed him that I would actually be posting on social media. fore which soon after bank and close my account illegally and wrongfully in violation of the Fair Credit billing act and that of the regulation e and that of the federal and state electronic fund transfer Actmy account was closed on the date of 06-**-2016. again the check was not issued until the date of 06-**-for the $for which they had agreed to send out a check on said date. And again said check was illegally cashed they failed to provide you at three Revdex.com, with both of copy of this check and that of the affidavit a forged endorsement which clearly shows that my signature on that of the Affidavit of forged endorsement does not match the signature on the back of the illegally cash check. Further also missing from the check is verifiable information such as a fingerprint, social security number, date of birth, telephone number, or any identification or license numberAlso upon receipt of the second check in the amount of $the bank of record is that of *** *** there are several *** *** banks in their of the Minneapolis and Robbinsdale area there was also a *** *** Bank blocks away from meWhy would I have cashed a check at that of *** which shows on the back of the check that particular *** is over miles away from my address also ***, and would charge a $fee I would never pay a fee to get the money back that they already owe me. Further B&H again and show no proof that they're paid this check twice and the illegally cash check they simply have to issue a reverse payment upon for which it legally they must do upon being notified of and is also stated on my Affidavit of forged endorsement If they will only pay the funds back to that of my bank that is their problem the affidavit relinquish his me from any liability for that other check and they still only the funds in question for which they must pay me. I am legally not required to wait for them to receive funds back from their bank and payment is due now immediately if they fail to provide payment I should be forced to take civil court action against them and sue for compensatory punitive trouble along with that of the monetary damages that they owe me they owe me the full amount of $to cover the fees for sending them the affidavit. Timothy BC***
*** ** *** *** *** **
*** ** ***
** ***
** ***E*** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Timothy C***
*** *** ***
*** *** ***
*** *** *** ***On Dec **, the customer purchased an *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** * ***Per the customer's request, on Dec *** we issued return authorization and a pre-paid
*** return labelOn Dec *** we received the customer's packageIt was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the *** store that is located in *** *** *** *** ***." From that location to ours would have been a brief subway or taxi rideIn less than half-an-hour the customer could have brought the watch to our store and completed the return process in personOn December **, the customer placed order *** for another *** ***That order was shipped the next day and delivered Dec ***On Feb **, we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customerThat document must be completed and returned to us before we can consider any other steps.-- Henry P***B&H Photo-Video
March **, 2017Revdex.com complaint #***B&H Web No: ***The accessories the customer wants are being shipped to him today under our transaction ***.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
February **, 2017Revdex.com complaint #***B&H Web No: ***On Jan **, the customer ordered one KAHDSP184K = KanexPro x 4K HDMI Distribution AmplifierIt was shipped the same day*** reports it was delivered Jan ***On Jan *** at the customer's request we issued return
authorization *** because the customer informed us he did not receive this product but received a tabletWe also carefully checked our shipping systemThere is no inventory discrepancy in our KAHDSP184KHad we shipped the wrong item we would have one more KAHDSP184K than we shouldWe also checked the shipped package weight and it conforms to the hundredth of a pound to the product's package weightThen we checked our whipping department videotapes which show the product shipped was the KAHDSP184K the customer ordered.Then we received the customer's return package which contained a used tablet which was damaged or otherwise tampered withIt was also a brand and product we do not carryThis item was returned to the customer whereupon he claimed we shipped back an empty boxThat is untrue-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Saturday, September we received a call from Mark K*** saying he would drop off the touch up kitDue to our work schedules it has to be after pm during the week or anytime on a SaturdayWe don't have it yet but we assume it will be sometime this weekNo mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy HinesThe touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balanceWe brought many issues to Amy's attention as the work progressedWe assumed she notified the owner of our complaintsWe were not "asked" for the balanceWe contracted to pay 40% when the contract was signed and the remaining 60% was due upon completionWhen the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expectedWe did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for weeksWe were told the job would take a week to daysThe delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delayWe received a $reduction in price however the point is we complained many times to the sales personIf she communicated any of our concerns to MrK***, we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that MrK*** look at the work himself to determine if he thinks our complaints are warranted.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Henry unfortunately is misinformed and is misrepresenting the situation (likely because he doesn't have all the details) My history is that B&H takes the necessary steps to make things right and they failed me on several occasions for this specific order Generally B&H takes the necessary steps to make things right, but instead seem to be sidestepping the correct path forward on this complaint Here is my additional logic:#-While I was informed that the order was non-refundable via the call I placed the order, the very nice salesperson I spoke w/ to place the order provided me assurances that by paying the 3x price, as I ONLY needed pack of (not a set of 10), that would allow me to receive the order on Friday, 8/** Otherwise (and hopefully the calls are taped) I made it clear that they would be of no value to me since I would have to procure them from elsewhere if I didn't have them for the weekend Otherwise, why spend the extra money for nothing to show for the event? He seemed to fully concur with my logic for not needing to overpay to not receive them in time, so he verified before placing the order the logistics to get them by Friday#- I never received a pack on Monday, 8/** as was referenced belowI received 5-pack so if that was to be the original order, why does my receipt show $for just the pack I received on Monday? I have the B&H receipt to prove it#- If I was to receive what was ordered, why do all receipts B&H mailed with the actual glasses shows as individual $items, which total for 5-packs, $rather than $44.95?#- Regarding my concerned phone call on Fri, 8/** why was it my job to keep B&H honest and get me the product as promised or cancel the order as I was promised them on Friday the *** for delivery?B&H really disappointed me on this order and while the amount may be small, I feel they need to step up and recognize the mistakes made Rather than refund the order I feel they should credit me back the difference between the $amount charged vs the $(x 2) amount That way, I will have paid at least market price for an order that I had to spend managing B&H through the process to ensure I had product Or, provide me some kind of gift certificate for my troubles That’s only fair that I’ve even had to waste my time on this issue.There are too many options out there today (Adorama, Abt, Amazon, etc.) to purchase from as price is no longer a differentiator (Amazon Prime often beats anything for price & speed) I need good service If B&H will not stand by their service commitments for me as a loyal customer, that tells me a lot about the future of the company and how it will no longer be my go-to-place for my semi-pro photography needs.***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com:
BH has contacted me regarding my issue and it has been resolvedThank you Revdex.com for your intervention in this matterI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter
has been resolved
Sincerely,
*** ***
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*** *** *** ***This order was placed via our web site on Nov **, When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendorsSubsequently we learned that data had been
revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stockIn compensation for this we included a $discountThe order will be shipped today or at the latest, Thursday-- Henry P***B&H Photo-Video
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*** *** ***The customer wants a refund for a free itemThat is not an optionFortunately we have prevailed on the manufacturer to supply us with a limited number of electronic downloads for this sort of situationWe have emailed the relevant download information-- Henry P***B&H Photo-Video
June *, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15On 5/*/the customer ordered an item which was inadvertently incorrectly described on our siteWe regret that error which we are now in the process of correctingOur website disclaimer
states, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors."On 5/*/we created and emailed return authorization *** for the merchandise he receivedOn 5/**/we created replacement order *** with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the priceOn 6/*/15, at the customer's request we created return authorization *** for these itemsWe also offered the customer a $gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was createdAs a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being correctedThe customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
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*** *** *** *** The customer purchased a used Sony *** from us on 4/*/When he reported it was defective we issued return authorization and send him another of the same model, also usedWhen he reported it too was defective we issued
return authorization againWhen we receive his return a full refund will be issued for all returned itemsBoth cameras were refurbished to as-new condition by Sony USA before they were offered for sale to customers.Our site advises:B&H is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this siteIn no event shall B&H be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the B&H Web Site.Notwithstanding the above, in no event shall B&H's total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to B&H by you in connection with the transaction claimed by you to give rise to your claim.We also advise:B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from usB&H's liability is limited to the monetary value of the merchandiseB&H declines to offer compensation for loss or damageWe regret the customer's dissatisfactionHe wrote, "* *** *** * *** *** ** *** *** * *** *** ***" As I said, the refund will be issued as soon as his return is received and processed.-- Henry P***B&H Photo-Video
October **, 2017Revdex.com complaint #***B&H Web No: ***On October *, the customer placed Web No: *** via our website for one Epson PowerLite 2165W 5500-Lumen WXGA 3LCD Projector.A customer service notation in this transaction log says the credit card was declinedWe attempted to charge the customer's card so we could ship the ordered item and complete the transactionThe card was declinedWe were not able to charge itWe do not have the customer's money-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I was disappointed B&H brought up previous contact regarding the productI did contact B&H within days of purchase the product for the shorter battery lifeI wanted to have an exchange, but the item was discontinued with B&HI was offered free return shipping label and a $gift card as compensationSince I loved the Huawei watch with its functions and unique fashionable lookI decided to keep itAnd this is nothing to do with my current reason of return the productNow the back surface of the watch is cracking and peeling and it cut my wristThis product defect affected my safety and health, it shouldn't be fixed by manufacturer then happens again in a couple of monthsIt should be returned by B&HEven there's return policy for days, anything related to customer safety and health should be taken care of more seriously and as an exception from the return policy. If I didn't like the product as B&H mentioned, I should have already returned it when I was offer the free return shipping labelIt's a shame B&H judge its customer in the bad wayWhen I contact B&H yesterday via internet chatting, I told the customer service representative, you can take back the $gift card, I didn't use it yet, but I want to have the return done. I am so disappointed and unsatisfied with B&H's responseI want to return the product which having quality/safety/health issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***