*** ** ***Revdex.com complaint #***B&H *** and ***The customer ordered the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSDA the time this item was offered we were not aware the manufacturer intended to discontinue productionWe are sorry they made this decision
and sorry they were lax in advising us.The customer has the opportunity to purchase the Crucial 1TB MXSATA III 2.5" Internal SSD B&H # CR1050MX300S for or the Crucial 525GB MXSATA III 2.5" Internal SSD B&H # CR525MX300Sfor -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is not providing a valid solutionThe "Choose Pre-Pay Duties & Tax, no additional charge at delivery" is UNDER the Free Shipping to Canada tabThe Camera is valid for the free shippingTheir website does imply at there is no additional cost to purchasing the camera which is misleading.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H ***
This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USD Lens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at *** where we now offer 4%
Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.The Tamron SP 24-70mm f/DI VC USD Lens for Canon which he purchased on May **, is eligible for in Rewards points- days after the order has shipped he will receive an email with a Rewards Card which can be used for a future purchase from B&H.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I did contact the police, the first report that was filed with was done online per Hagerstown *** ***, they said that is how they how the type of claimthat I called aboutSo that was what I did and I copyied and pasted what I got at the end of the police report that had the police numberI got email from B&H telling the Hagerstown *** didn't work with CascadeSo I called them and verify that and them moved on to *** *** *** *** *** **told me he also couldn't help and I should try *** *** *** or ***, and he also told to file a complaint with *** (which I did), *** (which I did) and Revdex.com (which I did).I spoke with both the *** *** *** (*** ***) and *** (*** ***) both told me that they would not send an Office out for this and would not do a police report.They both told me to tell the company to call them and they would direct them on this matter and also tell them they wouldn't do a report for thisI forward this information to B&H photoand and they still said per there email "no police report then no help from them" *** was out to my house and tracking is update (must click on shipping details to see all) *** Last update on package is as follows: 5/**/1:13pm We're attempting to verify the package location/Claim issued *** can't find the package either, so is B&H not wanting to give me a refund!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H # ***The customer placed this order on Dec *, It included:Patriot Blast 960GB SATA SSD Drive B&H # ***, which is clearly labeled, "Important Notice: This item is non-cancelable and non-returnableSpecial Order Expected
availability: 7-business daysThis is a Special order itemEstarrival at B&H is 7-business days (subject to availability)."Thermaltake Core XRiing Edition Cube Case (Green) B&H # ***, which is clearly labeled, "Special Order Expected availability: 1-Business DaysThis item is usually Drop Shipped from the MFR/Distributor within 1-Business Days (subject to availability)."We place orders for these items with our vendors as quickly as possible after receiving the customer's order to expedite the processIn order to cancel the customer's purchase we must reach out to our supplier and receive permission from them to make the cancellationThat is not always granted to us.Fortunately we did receive permission to effect the requested cancellationRefunds in the amount of and haves been processed-- Henry P***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***For the original transaction, Web No: ***, the customer paid B&H transaction *** dated 08/**/is a refund in the amount B&H transaction *** dated 08/**/is a refund in the amount We believe this matter is concluded.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptableThis set is still new and I'm not getting any customer service after the sale Other companies stand behind the product even if they are not the manufacture I would like a refund of $1,minus half the shipping cost to send it back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
gh B&H continue to claim this was not their Add, yet the Add goes dirrectly to their business And I sent THE LINK from the Add to their Sales/Cust service Department to make sure that this add was correct that it included the bag on the kit and I received a reply FROM B&H where they told me Yes that the bag was includedI repeat "I included the link" along with my question and the reply was yes. B&H shouldn't reply to messages in order to make a sale under advertisingB&H should honor their advertising and corresponding.
I would understand if B&H argument were solely based on an Add but I went as far as to contact them to double check for this reason they should Honor their Add as advertised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** However, the business has actually made good on the original offer following submission of their response to the Revdex.com I have accepted their original offer and consider the matter settled satisfactorily
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By forcing me to order a new phone, rather than exhanging the non-working phone they sent me, BH is forcing me to spend $more dollars, which is unprofessional, unethical, and illegal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
B&H is wrong in stating that I contacted them on Nov***Instead, I informed B&H on Nov*** immediately after receiving the item by writing them an email (see attached screen shots and email printout from B&H confirming the receipt of my contact on Nov***)But because no one was working at B&H on Nov***-***, I was only able to receive a reply from and was only able to reach a B&H customer service person on Nov***Yet B&H tried to blame it on me when I finally got to talk to them on Nov***, by questioning “why it took you several days to contact us,” insinuating that I might have done something to the product during the two days, while in fact I informed B&H right after I received the wrong item, and it is B&H’s own work schedule that had delayed the communicationI find it very disrespectful that the first thing that B&H chooses to do when I contacted them is to question the customer for “fraud” when the customer clearly suffers from loss from their wrongful handling of the orders/delivers, and the delay of communication caused by themIf there is any “fraud,” it is B&H who tries to pass off a $item as a $item. Their package contains only a Foscam R2, priced at $on their own website (attached)I sent pictures requested by B&H on Nov***, the same day that I was able to get a reply from them, showing that the item that I received was indeed a $instead of a $itemB&H said “We will investigate after receiving your pictures, but cannot tell you how long the investigation will take.” On Nov***, they did NOT tell me to “ship back the wrong item to begin the investigation” but request me to send pictures, which I already didBut now after receiving the pictures, they instructed me to do something elseI feel completely disrespected that the party who breached the original sales contract (B&H) is instructing the other party (customer) to do this and that, without making clear promises of what THEY are going to do to resolve the issue, and WHEN I can expect the refundNote that the wrong item is worthy of only $75, while I was already charged $on Nov*** I found it laughable that B&H is asking me to return a $item first before giving me the $refundIt may be true that in cases where an item of wrong color/similar value was sent, or a defective item was sent, or when the customer changes his mind, the business can ask the customer to ship back the wrong item/defective item at the same time when or before they do the exchangeBut in this case, I simply have never received anything that is comparable to the $that I was already chargedIf I ship back the $wrong item, can B&H promise to refund me immediately after I send out the item? Or at least as soon as they receive the package? What if the package got lost/damaged or B&H claims part of the $item is missing when they received it? Are they not going to refund me the whole $for that $item that may be subject to other perils or complications in transit? How can I trust that B&H will refund me promptly? Is B&H going to further delay the refund by claiming that they need “further investigation” after receiving the $item? So far, they have delayed the case by first not providing a response between Nov* ***-***, and then requesting pictures and investigations, and now requesting me to send the package firstThis strikes me as B&H’s tactic to delay refund owed to customers. Even now, B&H is not specifying a clear date of when they are going to issue a refundAs a compromise, I can send back the wrong item, on the condition that B&H gives clear statement that they are going to issue me the refund at the same time that I ship back the wrong item, or at least immediately after they receive the wrong itemIt may well be that B&H handles business differently from those other businesses that I know of who respect customersBut B&H should also not accuse customers of being “entirely and completely mistaken” without showing evidence that all other business does things this wayI was only mistaken in originally assuming that B&H does things professionallyIn fact, when communicating with their customer service manager, I gave examples of other business who do choose to refund customers or ship out the right item immediately after customers contact themIn my life as a customer, I have never dealt with a reputable business that refuses to handle business based on mutual trust or sends customers a $item trying to pass it off as a $itemB&H should assume clear responsibility, given that I already showed them pictures, as they requested, showing me receiving an erroneous item worthy of only a fraction of what I paid I ask B&H to give clear promise that they will issue me a $refund at the same time that I ship out the wrong item, or at least immediately after they receive the wrong item, and not to delay the refund any longer with any excuseAnd B&H should give reasonable compensation for the loss of my time and stress over this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phoneThey are refusing to honor what they said and think its suppose to be all well with sorry for the confusionThere response is to block me from purchasing anything from the companyIts not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer ordered an LG 34UM68-P 34" 21:UltraWide FreeSync IPS Monitor B&H # LG34UM68P on 8/**/At the time the monitor was not in stock and we said so, specifying, "Ship Time: Not availableEstimated arrival at
B&H is 7-business days." When the customer advised us this monitor was defective we sent return authorization and a pre-paid return label for his convenienceOn 9/**/16, under our ***, we sent another of the same monitorLike the first, it was brand new and shipped to the customer as we received it from our vendor.On 10/*/we emailed return authorization and a pre-paid return label for the second monitor.We record serial numbers of items we ship from bar codes the manufacturer affixes to the outside of their packageThe second monitor had serial number 608NTFA6PUsing that data we can confirm the monitor was shipped brand newit was not previously sold and returned, it was not a demo or an open-box product or a "second." The customer's allegation we are trying to deceive and cheat him is without merit.Normally we ship a replacement item when the returned item is received and processed hereUnder the circumstances I will ask if we can expedite this and send a third monitor when UPS confirms the return is en route-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***When the customer contacted us after the order was placed and the particulars (including the email address) confirmed, we advised we would direct his download to the email address he preferred if he called us using the same telephone
number associated with his account hereThat is a safeguard designed to ensure his purchase is not being stolen from him.The customer apparently elected not to do thisA refund will be processedIt will take several days before the bank which issued his *** account can confirm this to him.-- Henry P***B&H Photo-Video
July **, 2015Revdex.com Complaint #***B&H Web No: ***B&H appreciates this customer's business and regrets his frustrationThe customer requested we have *** pick up the merchandise he wants to return*** reports they will make three attempts, beginning today, to retrieve this
merchandiseAs soon as we can confirm *** has picked the merchandise up and that it is en route back to us, a full refund will be issued.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***This purchase was placed 5/**/On 5/** the customer requested return authorization stating he was going to purchase a different productThat return authorization was issued and subsequently cancelledIt was only later, after the
expiration of our 30-day return policy the customer alleged the product was defectiveOur return policy is on our website and printed o the back of the receipt the customer received with the ordered merchandiseIt says:Please read conditions belowIf all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking feeAll returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessoriesB&H can only refund the original purchase priceShipping and handling fees are nonrefundable.There is no exemption for an allegedly defective item.The customer wrote, "...if you buy a defective product from B&H Photo that your return will be treated like a return..." In fact if you buy any product from B&H Photo your return will be treated like a return.The product was returned without the original manufacturer's packagingThat is the reason for the restocking fee, which will not be rescinded-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***Nothing the customer has said alters the facts of the situation as I've outlined and explained themNo further adjustment will be forthcoming.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** ** ***Revdex.com complaint #***B&H *** and ***The customer ordered the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSDA the time this item was offered we were not aware the manufacturer intended to discontinue productionWe are sorry they made this decision
and sorry they were lax in advising us.The customer has the opportunity to purchase the Crucial 1TB MXSATA III 2.5" Internal SSD B&H # CR1050MX300S for or the Crucial 525GB MXSATA III 2.5" Internal SSD B&H # CR525MX300Sfor -- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company is not providing a valid solutionThe "Choose Pre-Pay Duties & Tax, no additional charge at delivery" is UNDER the Free Shipping to Canada tabThe Camera is valid for the free shippingTheir website does imply at there is no additional cost to purchasing the camera which is misleading.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com Complaint #***B&H ***
This customer purchased a TA1506005C = Tamron SP 150-600mm f/5-Di VC USD Lens for Canon on May *, 2014, more than a year agoThis lens is featured on our site at *** where we now offer 4%
Rewards points, a program described in ***A the time of this transaction we did not offer Rewards points for this lensOur customer service notation dated June *, explicitly states we advised the customer of this and that we was not eligible for Rewards points for this purchase.The Tamron SP 24-70mm f/DI VC USD Lens for Canon which he purchased on May **, is eligible for in Rewards points- days after the order has shipped he will receive an email with a Rewards Card which can be used for a future purchase from B&H.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] I did contact the police, the first report that was filed with was done online per Hagerstown *** ***, they said that is how they how the type of claimthat I called aboutSo that was what I did and I copyied and pasted what I got at the end of the police report that had the police numberI got email from B&H telling the Hagerstown *** didn't work with CascadeSo I called them and verify that and them moved on to *** *** *** *** *** **told me he also couldn't help and I should try *** *** *** or ***, and he also told to file a complaint with *** (which I did), *** (which I did) and Revdex.com (which I did).I spoke with both the *** *** *** (*** ***) and *** (*** ***) both told me that they would not send an Office out for this and would not do a police report.They both told me to tell the company to call them and they would direct them on this matter and also tell them they wouldn't do a report for thisI forward this information to B&H photoand and they still said per there email "no police report then no help from them" *** was out to my house and tracking is update (must click on shipping details to see all) *** Last update on package is as follows: 5/**/1:13pm We're attempting to verify the package location/Claim issued *** can't find the package either, so is B&H not wanting to give me a refund!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
December **, 2016Revdex.com complaint #***B&H # ***The customer placed this order on Dec *, It included:Patriot Blast 960GB SATA SSD Drive B&H # ***, which is clearly labeled, "Important Notice: This item is non-cancelable and non-returnableSpecial Order Expected
availability: 7-business daysThis is a Special order itemEstarrival at B&H is 7-business days (subject to availability)."Thermaltake Core XRiing Edition Cube Case (Green) B&H # ***, which is clearly labeled, "Special Order Expected availability: 1-Business DaysThis item is usually Drop Shipped from the MFR/Distributor within 1-Business Days (subject to availability)."We place orders for these items with our vendors as quickly as possible after receiving the customer's order to expedite the processIn order to cancel the customer's purchase we must reach out to our supplier and receive permission from them to make the cancellationThat is not always granted to us.Fortunately we did receive permission to effect the requested cancellationRefunds in the amount of and haves been processed-- Henry P***B&H Photo-Video
August *, 2016Revdex.com complaint #***B&H Web No: ***For the original transaction, Web No: ***, the customer paid B&H transaction *** dated 08/**/is a refund in the amount B&H transaction *** dated 08/**/is a refund in the amount We believe this matter is concluded.-- *** ***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptableThis set is still new and I'm not getting any customer service after the sale Other companies stand behind the product even if they are not the manufacture I would like a refund of $1,minus half the shipping cost to send it back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
gh B&H continue to claim this was not their Add, yet the Add goes dirrectly to their business And I sent THE LINK from the Add to their Sales/Cust service Department to make sure that this add was correct that it included the bag on the kit and I received a reply FROM B&H where they told me Yes that the bag was includedI repeat "I included the link" along with my question and the reply was yes. B&H shouldn't reply to messages in order to make a sale under advertisingB&H should honor their advertising and corresponding.
I would understand if B&H argument were solely based on an Add but I went as far as to contact them to double check for this reason they should Honor their Add as advertised.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** However, the business has actually made good on the original offer following submission of their response to the Revdex.com I have accepted their original offer and consider the matter settled satisfactorily
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
By forcing me to order a new phone, rather than exhanging the non-working phone they sent me, BH is forcing me to spend $more dollars, which is unprofessional, unethical, and illegal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***
B&H is wrong in stating that I contacted them on Nov***Instead, I informed B&H on Nov*** immediately after receiving the item by writing them an email (see attached screen shots and email printout from B&H confirming the receipt of my contact on Nov***)But because no one was working at B&H on Nov***-***, I was only able to receive a reply from and was only able to reach a B&H customer service person on Nov***Yet B&H tried to blame it on me when I finally got to talk to them on Nov***, by questioning “why it took you several days to contact us,” insinuating that I might have done something to the product during the two days, while in fact I informed B&H right after I received the wrong item, and it is B&H’s own work schedule that had delayed the communicationI find it very disrespectful that the first thing that B&H chooses to do when I contacted them is to question the customer for “fraud” when the customer clearly suffers from loss from their wrongful handling of the orders/delivers, and the delay of communication caused by themIf there is any “fraud,” it is B&H who tries to pass off a $item as a $item. Their package contains only a Foscam R2, priced at $on their own website (attached)I sent pictures requested by B&H on Nov***, the same day that I was able to get a reply from them, showing that the item that I received was indeed a $instead of a $itemB&H said “We will investigate after receiving your pictures, but cannot tell you how long the investigation will take.” On Nov***, they did NOT tell me to “ship back the wrong item to begin the investigation” but request me to send pictures, which I already didBut now after receiving the pictures, they instructed me to do something elseI feel completely disrespected that the party who breached the original sales contract (B&H) is instructing the other party (customer) to do this and that, without making clear promises of what THEY are going to do to resolve the issue, and WHEN I can expect the refundNote that the wrong item is worthy of only $75, while I was already charged $on Nov*** I found it laughable that B&H is asking me to return a $item first before giving me the $refundIt may be true that in cases where an item of wrong color/similar value was sent, or a defective item was sent, or when the customer changes his mind, the business can ask the customer to ship back the wrong item/defective item at the same time when or before they do the exchangeBut in this case, I simply have never received anything that is comparable to the $that I was already chargedIf I ship back the $wrong item, can B&H promise to refund me immediately after I send out the item? Or at least as soon as they receive the package? What if the package got lost/damaged or B&H claims part of the $item is missing when they received it? Are they not going to refund me the whole $for that $item that may be subject to other perils or complications in transit? How can I trust that B&H will refund me promptly? Is B&H going to further delay the refund by claiming that they need “further investigation” after receiving the $item? So far, they have delayed the case by first not providing a response between Nov* ***-***, and then requesting pictures and investigations, and now requesting me to send the package firstThis strikes me as B&H’s tactic to delay refund owed to customers. Even now, B&H is not specifying a clear date of when they are going to issue a refundAs a compromise, I can send back the wrong item, on the condition that B&H gives clear statement that they are going to issue me the refund at the same time that I ship back the wrong item, or at least immediately after they receive the wrong itemIt may well be that B&H handles business differently from those other businesses that I know of who respect customersBut B&H should also not accuse customers of being “entirely and completely mistaken” without showing evidence that all other business does things this wayI was only mistaken in originally assuming that B&H does things professionallyIn fact, when communicating with their customer service manager, I gave examples of other business who do choose to refund customers or ship out the right item immediately after customers contact themIn my life as a customer, I have never dealt with a reputable business that refuses to handle business based on mutual trust or sends customers a $item trying to pass it off as a $itemB&H should assume clear responsibility, given that I already showed them pictures, as they requested, showing me receiving an erroneous item worthy of only a fraction of what I paid I ask B&H to give clear promise that they will issue me a $refund at the same time that I ship out the wrong item, or at least immediately after they receive the wrong item, and not to delay the refund any longer with any excuseAnd B&H should give reasonable compensation for the loss of my time and stress over this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They left out what I made sure was the situation was with the phone before allowing the company to send me the ladt phoneThey are refusing to honor what they said and think its suppose to be all well with sorry for the confusionThere response is to block me from purchasing anything from the companyIts not my fault that before contacting them I have tried to resolve the issues with the phone through the carrier only to be told by my carrier that I have to go back to the company from which I got the phone.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** *** ***The customer ordered an LG 34UM68-P 34" 21:UltraWide FreeSync IPS Monitor B&H # LG34UM68P on 8/**/At the time the monitor was not in stock and we said so, specifying, "Ship Time: Not availableEstimated arrival at
B&H is 7-business days." When the customer advised us this monitor was defective we sent return authorization and a pre-paid return label for his convenienceOn 9/**/16, under our ***, we sent another of the same monitorLike the first, it was brand new and shipped to the customer as we received it from our vendor.On 10/*/we emailed return authorization and a pre-paid return label for the second monitor.We record serial numbers of items we ship from bar codes the manufacturer affixes to the outside of their packageThe second monitor had serial number 608NTFA6PUsing that data we can confirm the monitor was shipped brand newit was not previously sold and returned, it was not a demo or an open-box product or a "second." The customer's allegation we are trying to deceive and cheat him is without merit.Normally we ship a replacement item when the returned item is received and processed hereUnder the circumstances I will ask if we can expedite this and send a third monitor when UPS confirms the return is en route-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***When the customer contacted us after the order was placed and the particulars (including the email address) confirmed, we advised we would direct his download to the email address he preferred if he called us using the same telephone
number associated with his account hereThat is a safeguard designed to ensure his purchase is not being stolen from him.The customer apparently elected not to do thisA refund will be processedIt will take several days before the bank which issued his *** account can confirm this to him.-- Henry P***B&H Photo-Video
July **, 2015Revdex.com Complaint #***B&H Web No: ***B&H appreciates this customer's business and regrets his frustrationThe customer requested we have *** pick up the merchandise he wants to return*** reports they will make three attempts, beginning today, to retrieve this
merchandiseAs soon as we can confirm *** has picked the merchandise up and that it is en route back to us, a full refund will be issued.-- Henry P***B&H Photo-Video
July **, 2017Revdex.com complaint #***B&H Web No: ***This purchase was placed 5/**/On 5/** the customer requested return authorization stating he was going to purchase a different productThat return authorization was issued and subsequently cancelledIt was only later, after the
expiration of our 30-day return policy the customer alleged the product was defectiveOur return policy is on our website and printed o the back of the receipt the customer received with the ordered merchandiseIt says:Please read conditions belowIf all conditions are not met, B&H reserves the right to refuse the return or to charge a minimum 15% restocking feeAll returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals and accessoriesB&H can only refund the original purchase priceShipping and handling fees are nonrefundable.There is no exemption for an allegedly defective item.The customer wrote, "...if you buy a defective product from B&H Photo that your return will be treated like a return..." In fact if you buy any product from B&H Photo your return will be treated like a return.The product was returned without the original manufacturer's packagingThat is the reason for the restocking fee, which will not be rescinded-- Henry P***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***Nothing the customer has said alters the facts of the situation as I've outlined and explained themNo further adjustment will be forthcoming.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***