*** ** ***
*** *** ***
*** *** *** ***This order was placed via our web site on Nov **, When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendorsSubsequently we learned that data had been
revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stockIn compensation for this we included a $discountThe order will be shipped today or at the latest, Thursday-- Henry P***B&H Photo-Video
Sept **, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/*** It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
November *, 2017Revdex.com complaint #***B&H Web No: ***My comment in ***, which I do not intend to edit or alter:Thank you for your order and this feedbackWe regret your dissatisfactionWe received your order 10/**It was shipped later the same day*** confirms this and
reports:10/**/7:P.M(ET) Order Processed: Ready for ***Then they advised:We were unable to load the package on the plane as scheduled/ Your shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.Then they reported:Customer not in on 1st attemptDelivery will be made to a *** Access Point™ next business day for customer pickup.After that they acknowledged our request they return the package to us, based on your instruction to us.On 10/** we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.We remain committed to your satisfaction and await any further modification instruction you wish to send us.We will be happy to issue a refund of $36.17, the s&h fee originally applied to this transaction.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear MrHenry P***,Thank you for your most recent response to my complaint. Unfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (via the B&H website while logged into my account, and from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily as he wanted”), then I would totally agree with everything you had said up to that pointFurthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, MrP***, the issue is not the speed, or the amount of time, in which B&H responded to my communicationsThe issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONSNOTHINGZERONO RESPONSE FROM B&H TO ME AT ALLPERIOD. So MrP***, either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaint. I don’t expect B&H to go back in time and change anythingI just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to meHow can a business such as B&H conduct business in this way?At this point MrP*** I already know you are not going to do anything about what I have brought to your attentionI just hope that people will read what I have said, and then make educated decisions about doing business with B&H
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Saturday, September we received a call from Mark K*** saying he would drop off the touch up kitDue to our work schedules it has to be after pm during the week or anytime on a SaturdayWe don't have it yet but we assume it will be sometime this weekNo mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy HinesThe touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balanceWe brought many issues to Amy's attention as the work progressedWe assumed she notified the owner of our complaintsWe were not "asked" for the balanceWe contracted to pay 40% when the contract was signed and the remaining 60% was due upon completionWhen the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expectedWe did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for weeksWe were told the job would take a week to daysThe delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delayWe received a $reduction in price however the point is we complained many times to the sales personIf she communicated any of our concerns to MrK***, we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that MrK*** look at the work himself to determine if he thinks our complaints are warranted.
Regards,
*** ***
June *, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15On 5/*/the customer ordered an item which was inadvertently incorrectly described on our siteWe regret that error which we are now in the process of correctingOur website disclaimer
states, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors."On 5/*/we created and emailed return authorization *** for the merchandise he receivedOn 5/**/we created replacement order *** with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the priceOn 6/*/15, at the customer's request we created return authorization *** for these itemsWe also offered the customer a $gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was createdAs a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being correctedThe customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
January *, 2017Revdex.com complaint #***B&H *** and ***The customer wrote, "I ordered Nikon Xt-bodies..." He did nothe ordered Fuji XT-bodiesShould my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error
Our site specifies, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** The customer purchased a used Sony *** from us on 4/*/When he reported it was defective we issued return authorization and send him another of the same model, also usedWhen he reported it too was defective we issued
return authorization againWhen we receive his return a full refund will be issued for all returned itemsBoth cameras were refurbished to as-new condition by Sony USA before they were offered for sale to customers.Our site advises:B&H is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this siteIn no event shall B&H be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the B&H Web Site.Notwithstanding the above, in no event shall B&H's total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to B&H by you in connection with the transaction claimed by you to give rise to your claim.We also advise:B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from usB&H's liability is limited to the monetary value of the merchandiseB&H declines to offer compensation for loss or damageWe regret the customer's dissatisfactionHe wrote, "* *** *** * *** *** ** *** *** * *** *** ***" As I said, the refund will be issued as soon as his return is received and processed.-- Henry P***B&H Photo-Video
September *, 2015Revdex.com Complaint #***B&H Web No: ***On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable
The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: ***The customer purchased a INHDWFCMW = INSTEON 720p PTZ Camera with Night VisionWhen it was shipped to him we scanned a bar code attached to the manufacturer's package by the manufacturer and recorded we shipped a unit with Ser #:
***The unit the customer returned to us has Ser #: ***He did not receive this unit from us and we will not accept it for return.-- *** ***B&H Photo-Video
July *, 2017Revdex.com complaint #***B&H *** and ***Copies of both invoices have been emailed to the customer again.The customer asked, "how do I know the items I am going to receive work?" yet he also said, "i dont intend to keep what you sent me." If the items sent are going to be returned to us unopened it really should not matter whether they work or notThe fact is we send brand new unopened merchandise and presume it is in working conditionThe customer asked, "how will I be able to place any claims if I dont have details?" Details have been emailed, and there is a copy of the same invoice in the package with the ordered items-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a refund for the computer which was offered by the business, I am still out of pocket $because of software purchased from said business as a package dealThe software is installed in the computer. The business does not have the integrity to issue a complete refund as I stated would resolve the issueThis business boasts of customer satisfaction, and refunds or exchangesThat is also on their invoice and all over their websiteIt is interesting the business does not see that part of the information, but when it is something to cheat the customer, they know that part word for word without a script. Their partial refund IS NOT ACCEPTED! This issue is an extremely negative experience!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
November **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed August **, It was shipped the same day and delivered Aug **, When the customer informed us of his claim that one item was missing we checked several waysWe compared the quantity we should have on
hand with the actual quantityHad there been a discrepancy that could suggest we'd omitted an item from one orderThere was no discrepancy.We videotape the packing of every box for every orderWe looked at our videotape and it clearly showed both ordered items were packedWhen we receive an order we create an estimated shipping weight, taking into account the ordered items, packaging, shipping cartons, etcWhen the actual order is created we compare that theoretical weight to the actual weightAfter we received the customer's call we compared those two to the weight *** reportedEach of these is taken to the hundredth of a poundIn this case the three weights were 6.15, and lbsThe allegedly missing item weighs more than lbsHad it been omitted our theoretical and actual weights would have shown a 4=lb difference and the *** weight would have also been 4+lbs less than our theoretical weight.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That is falseI've given confirmation and even spoke with someone there who said they got my product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** *** ***
*** *** ***The customer purchased a Lenovo 15.6" IdeaPad YNotebook B&H # LE80NV0029US on 7/**/On 8/**/a the customer's request we created and emailed return authorization *** because the customer had alleged the
laptop was defective.Upon receiving the return we determined it had been abused, was filthy, and that in all likelihood that was the reason it had ceased functioningThe computer was returned to the customerThe customer then claimed the computer had been cleaned and sent of pictures of the supposedly cleaned productThere was almost no visible improvementThe return was denied. The customer requested warranty informationWe direct the customer to attached file.The customer has been advised by a customer service manager that we will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe final credit amount would be total credit would be $The customer service manager is awaiting her reply.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to
our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received the item BH photo & video refered my to contact *** to file a claim I advised I wasn't the shipper but I still contacted *** on 11/**/They advised the shipping company needed to file the claim I sent BH photo & video the statement from *** and they stated their shipping manager was unable to submit the claim Again I still do not have an item that I was charged for and BH photo & video is unwilling to work with their shipping vendor *** to process a claim They have my funds yet I have no product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January ** 2016New York Revdex.com complaint #***B&H Web No: ***I think it is a bit ironic that we received this order today at 12:17pm EST and the email I received from the Revdex.com letting me know about this complaint is dated today at 3:02pm ESTHere's a customer who doesn't waste any time
at all.The fact is (as you can see from the attached screenshots captured while this customer was placing this order) the ordered item was clearly and unambiguously marked:Back-orderedShip Time: Not availableOnline OnlyExpected availability: January ** 2016The customer's complaint is without meritIf the customer wants to cancel this order we will do so and issue a refundHe should contact *** if that is his preference.-- Henry P***B&H Photo-Video
December ** 2016Revdex.com complaint #***B&H Web No: ***
We appreciate and regret the customer's disappointment that the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSD was unexpectedly discontinued by the manufacturerThe customer was offered the opportunity to purchase
the Crucial 525GB MXSATA III 2.5" Internal SSD (CR525MX300S1) for or the Crucial 1TB MXSATA III 2.5" Internal SSD (CR1050MX300S) for This is not a "bait and switch tactic," classic or otherwiseIt is the result of a product having been unexpectedly discontinued by the manufacturer.-- Henry P***B&H Photo-Video
*** ** ***
*** *** ***
*** *** *** ***This order was placed via our web site on Nov **, When the order was placed we advised that both items were not in stock and reported the ETA data we'd received from our vendorsSubsequently we learned that data had been
revised and the ETA moved further out.At the customer's request the two items ordered originally were cancelled and replaced by two other items he selected which are in stockIn compensation for this we included a $discountThe order will be shipped today or at the latest, Thursday-- Henry P***B&H Photo-Video
Sept **, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/*** It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
November *, 2017Revdex.com complaint #***B&H Web No: ***My comment in ***, which I do not intend to edit or alter:Thank you for your order and this feedbackWe regret your dissatisfactionWe received your order 10/**It was shipped later the same day*** confirms this and
reports:10/**/7:P.M(ET) Order Processed: Ready for ***Then they advised:We were unable to load the package on the plane as scheduled/ Your shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.Then they reported:Customer not in on 1st attemptDelivery will be made to a *** Access Point™ next business day for customer pickup.After that they acknowledged our request they return the package to us, based on your instruction to us.On 10/** we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.We remain committed to your satisfaction and await any further modification instruction you wish to send us.We will be happy to issue a refund of $36.17, the s&h fee originally applied to this transaction.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear MrHenry P***,Thank you for your most recent response to my complaint. Unfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (via the B&H website while logged into my account, and from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily as he wanted”), then I would totally agree with everything you had said up to that pointFurthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, MrP***, the issue is not the speed, or the amount of time, in which B&H responded to my communicationsThe issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONSNOTHINGZERONO RESPONSE FROM B&H TO ME AT ALLPERIOD. So MrP***, either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaint. I don’t expect B&H to go back in time and change anythingI just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to meHow can a business such as B&H conduct business in this way?At this point MrP*** I already know you are not going to do anything about what I have brought to your attentionI just hope that people will read what I have said, and then make educated decisions about doing business with B&H
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
On Saturday, September we received a call from Mark K*** saying he would drop off the touch up kitDue to our work schedules it has to be after pm during the week or anytime on a SaturdayWe don't have it yet but we assume it will be sometime this weekNo mention was made of getting the leftover stain the installer used, which was promised to us by the installer and the sales representative, Amy HinesThe touch up crayon is really useless as it leaves a waxy residue.We dispute that we only complained when we were asked for the balanceWe brought many issues to Amy's attention as the work progressedWe assumed she notified the owner of our complaintsWe were not "asked" for the balanceWe contracted to pay 40% when the contract was signed and the remaining 60% was due upon completionWhen the final adjustments were scheduled we felt we needed to advise the owner that we felt the quality of the work was not what we expectedWe did ask for financial compensation, not only for the poor workmanship but also for the inconvenience of having our kitchen cabinets unusable for weeksWe were told the job would take a week to daysThe delay was caused by the installer's poor workmanship including crooked installation of door handles and drilling through a door, all of which required the re-ordering of six cabinet doors, plus one of those doors was ordered in the wrong size causing yet another delayWe received a $reduction in price however the point is we complained many times to the sales personIf she communicated any of our concerns to MrK***, we never heard anything from him until we contacted him directly right before the job was supposedly complete.We have asked only that MrK*** look at the work himself to determine if he thinks our complaints are warranted.
Regards,
*** ***
June *, 2015Revdex.com Complaint #***B&H Web No: *** dated 5/**/15B&H *** dated 5/**/15On 5/*/the customer ordered an item which was inadvertently incorrectly described on our siteWe regret that error which we are now in the process of correctingOur website disclaimer
states, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors."On 5/*/we created and emailed return authorization *** for the merchandise he receivedOn 5/**/we created replacement order *** with the monopod and head the customer wanted as a la carte items and with an appropriate adjustment to the priceOn 6/*/15, at the customer's request we created return authorization *** for these itemsWe also offered the customer a $gift card if he chose to keep these items, items he apparently wished to purchase when the original web order was createdAs a gesture of generosity and in compensation for his inconvenience we also offered the option of sending a $gift card if he chose to follow through with this return authorization and send these items back.So, the error on our site is being correctedThe customer has been offered the choice to keep the items he now has and get a $gift card or return them and we'll send a $gift cardHe should contact *** when he's decided.-- *** ***B&H Photo-Video
January *, 2017Revdex.com complaint #***B&H *** and ***The customer wrote, "I ordered Nikon Xt-bodies..." He did nothe ordered Fuji XT-bodiesShould my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error
Our site specifies, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** *** The customer purchased a used Sony *** from us on 4/*/When he reported it was defective we issued return authorization and send him another of the same model, also usedWhen he reported it too was defective we issued
return authorization againWhen we receive his return a full refund will be issued for all returned itemsBoth cameras were refurbished to as-new condition by Sony USA before they were offered for sale to customers.Our site advises:B&H is not responsible for any infections, contaminations, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this siteIn no event shall B&H be liable for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through, the B&H Web Site.Notwithstanding the above, in no event shall B&H's total liability to you for any and all claims, damages, losses and causes of action exceed the amounts paid to B&H by you in connection with the transaction claimed by you to give rise to your claim.We also advise:B&H will not be responsible for any consequential or incidental damage resulting from the sale or use of any merchandise purchased from usB&H's liability is limited to the monetary value of the merchandiseB&H declines to offer compensation for loss or damageWe regret the customer's dissatisfactionHe wrote, "* *** *** * *** *** ** *** *** * *** *** ***" As I said, the refund will be issued as soon as his return is received and processed.-- Henry P***B&H Photo-Video
September *, 2015Revdex.com Complaint #***B&H Web No: ***On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable
The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: ***The customer purchased a INHDWFCMW = INSTEON 720p PTZ Camera with Night VisionWhen it was shipped to him we scanned a bar code attached to the manufacturer's package by the manufacturer and recorded we shipped a unit with Ser #:
***The unit the customer returned to us has Ser #: ***He did not receive this unit from us and we will not accept it for return.-- *** ***B&H Photo-Video
July *, 2017Revdex.com complaint #***B&H *** and ***Copies of both invoices have been emailed to the customer again.The customer asked, "how do I know the items I am going to receive work?" yet he also said, "i dont intend to keep what you sent me." If the items sent are going to be returned to us unopened it really should not matter whether they work or notThe fact is we send brand new unopened merchandise and presume it is in working conditionThe customer asked, "how will I be able to place any claims if I dont have details?" Details have been emailed, and there is a copy of the same invoice in the package with the ordered items-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
After a refund for the computer which was offered by the business, I am still out of pocket $because of software purchased from said business as a package dealThe software is installed in the computer. The business does not have the integrity to issue a complete refund as I stated would resolve the issueThis business boasts of customer satisfaction, and refunds or exchangesThat is also on their invoice and all over their websiteIt is interesting the business does not see that part of the information, but when it is something to cheat the customer, they know that part word for word without a script. Their partial refund IS NOT ACCEPTED! This issue is an extremely negative experience!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
November **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed August **, It was shipped the same day and delivered Aug **, When the customer informed us of his claim that one item was missing we checked several waysWe compared the quantity we should have on
hand with the actual quantityHad there been a discrepancy that could suggest we'd omitted an item from one orderThere was no discrepancy.We videotape the packing of every box for every orderWe looked at our videotape and it clearly showed both ordered items were packedWhen we receive an order we create an estimated shipping weight, taking into account the ordered items, packaging, shipping cartons, etcWhen the actual order is created we compare that theoretical weight to the actual weightAfter we received the customer's call we compared those two to the weight *** reportedEach of these is taken to the hundredth of a poundIn this case the three weights were 6.15, and lbsThe allegedly missing item weighs more than lbsHad it been omitted our theoretical and actual weights would have shown a 4=lb difference and the *** weight would have also been 4+lbs less than our theoretical weight.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
That is falseI've given confirmation and even spoke with someone there who said they got my product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** *** ***
*** *** ***The customer purchased a Lenovo 15.6" IdeaPad YNotebook B&H # LE80NV0029US on 7/**/On 8/**/a the customer's request we created and emailed return authorization *** because the customer had alleged the
laptop was defective.Upon receiving the return we determined it had been abused, was filthy, and that in all likelihood that was the reason it had ceased functioningThe computer was returned to the customerThe customer then claimed the computer had been cleaned and sent of pictures of the supposedly cleaned productThere was almost no visible improvementThe return was denied. The customer requested warranty informationWe direct the customer to attached file.The customer has been advised by a customer service manager that we will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe final credit amount would be total credit would be $The customer service manager is awaiting her reply.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to
our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received the item BH photo & video refered my to contact *** to file a claim I advised I wasn't the shipper but I still contacted *** on 11/**/They advised the shipping company needed to file the claim I sent BH photo & video the statement from *** and they stated their shipping manager was unable to submit the claim Again I still do not have an item that I was charged for and BH photo & video is unwilling to work with their shipping vendor *** to process a claim They have my funds yet I have no product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January ** 2016New York Revdex.com complaint #***B&H Web No: ***I think it is a bit ironic that we received this order today at 12:17pm EST and the email I received from the Revdex.com letting me know about this complaint is dated today at 3:02pm ESTHere's a customer who doesn't waste any time
at all.The fact is (as you can see from the attached screenshots captured while this customer was placing this order) the ordered item was clearly and unambiguously marked:Back-orderedShip Time: Not availableOnline OnlyExpected availability: January ** 2016The customer's complaint is without meritIf the customer wants to cancel this order we will do so and issue a refundHe should contact *** if that is his preference.-- Henry P***B&H Photo-Video
December ** 2016Revdex.com complaint #***B&H Web No: ***
We appreciate and regret the customer's disappointment that the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSD was unexpectedly discontinued by the manufacturerThe customer was offered the opportunity to purchase
the Crucial 525GB MXSATA III 2.5" Internal SSD (CR525MX300S1) for or the Crucial 1TB MXSATA III 2.5" Internal SSD (CR1050MX300S) for This is not a "bait and switch tactic," classic or otherwiseIt is the result of a product having been unexpectedly discontinued by the manufacturer.-- Henry P***B&H Photo-Video