January *, 2017Revdex.com complaint #***B&H *** and ***The customer wrote, "I ordered Nikon Xt-bodies..." He did nothe ordered Fuji XT-bodiesShould my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error
Our site specifies, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
June **, 2017Revdex.com complaint #***B&H *** placed 07/**/12This order was for a Fuji ASK dye-sub printerThe order was not placed via our website so will not appear in the customer's roster of web-placed transactionsAs a courtesy a copy of the invoice has been emailed to him
The printer is no longer featured on our website because the manuafactuer has discontinued itIt can be found though at ***A screenshot is attachedWhen new it included a 1-year limited warranty, which has since expired.Seven years have elapsed since this purchase was madeWhile we regret the customer's dissatisfaction there is nothing now that B&H can do in this regard-- Henry P***B&H Photo-Video
November *, 2017Revdex.com complaint #***B&H Web No: ***My comment in ***, which I do not intend to edit or alter:Thank you for your order and this feedbackWe regret your dissatisfactionWe received your order 10/**It was shipped later the same day*** confirms this and
reports:10/**/7:P.M(ET) Order Processed: Ready for ***Then they advised:We were unable to load the package on the plane as scheduled/ Your shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.Then they reported:Customer not in on 1st attemptDelivery will be made to a *** Access Point™ next business day for customer pickup.After that they acknowledged our request they return the package to us, based on your instruction to us.On 10/** we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.We remain committed to your satisfaction and await any further modification instruction you wish to send us.We will be happy to issue a refund of $36.17, the s&h fee originally applied to this transaction.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** has stated that they did attempt to initiate reimbursement by sending claim paperwork but B&H refused to file the claim stating that it "the
claim was closed by *** and there was nothing they could do."I spent several hours being the middle man between B&H and *** trying to resolve thisOne would say they sent claim paperwork and the other said they did not receive it. How am I as the customer supposed to make B&H and *** do the paperwork for the claim?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H ***B&H regrets it is unable to match the price the customer found at another retailerShe has been advised of thisOn December *** we sent her return authorization *** with which she could return the printer for a refundShe has not returned it-- Henry P***B&H Photo-Video
Sept **, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/*** It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear MrHenry P***,Thank you for your most recent response to my complaint. Unfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (via the B&H website while logged into my account, and from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily as he wanted”), then I would totally agree with everything you had said up to that pointFurthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, MrP***, the issue is not the speed, or the amount of time, in which B&H responded to my communicationsThe issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONSNOTHINGZERONO RESPONSE FROM B&H TO ME AT ALLPERIOD. So MrP***, either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaint. I don’t expect B&H to go back in time and change anythingI just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to meHow can a business such as B&H conduct business in this way?At this point MrP*** I already know you are not going to do anything about what I have brought to your attentionI just hope that people will read what I have said, and then make educated decisions about doing business with B&H
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
September *, 2015Revdex.com Complaint #***B&H Web No: ***On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable
The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** ***
*** *** ***The customer purchased a Lenovo 15.6" IdeaPad YNotebook B&H # LE80NV0029US on 7/**/On 8/**/a the customer's request we created and emailed return authorization *** because the customer had alleged the
laptop was defective.Upon receiving the return we determined it had been abused, was filthy, and that in all likelihood that was the reason it had ceased functioningThe computer was returned to the customerThe customer then claimed the computer had been cleaned and sent of pictures of the supposedly cleaned productThere was almost no visible improvementThe return was denied. The customer requested warranty informationWe direct the customer to attached file.The customer has been advised by a customer service manager that we will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe final credit amount would be total credit would be $The customer service manager is awaiting her reply.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to
our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video
July *, 2017Revdex.com complaint #***B&H *** and ***Copies of both invoices have been emailed to the customer again.The customer asked, "how do I know the items I am going to receive work?" yet he also said, "i dont intend to keep what you sent me." If the items sent are going to be returned to us unopened it really should not matter whether they work or notThe fact is we send brand new unopened merchandise and presume it is in working conditionThe customer asked, "how will I be able to place any claims if I dont have details?" Details have been emailed, and there is a copy of the same invoice in the package with the ordered items-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** ***
*** *** *** ***
*** *** Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-weeks of installing the printer. I assumed it was working so I discarded the original package. This is very natural. B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy B&H should not sell defect product over the intent to the society. If they do, they should be responsible for the replacement, cost and damages incurred That is the only good way to do good business. I need $of my packing cost by *** and I do not need $of charity from B&H. I will keep on exposing B&H ‘s way of doing business and will never buy anything from them. I ask Revdex.com to assist me to get my $from B&H. It is B&H fault to sell me defect product in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
December ** 2016Revdex.com complaint #***B&H Web No: ***
We appreciate and regret the customer's disappointment that the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSD was unexpectedly discontinued by the manufacturerThe customer was offered the opportunity to purchase
the Crucial 525GB MXSATA III 2.5" Internal SSD (CR525MX300S1) for or the Crucial 1TB MXSATA III 2.5" Internal SSD (CR1050MX300S) for This is not a "bait and switch tactic," classic or otherwiseIt is the result of a product having been unexpectedly discontinued by the manufacturer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received the item BH photo & video refered my to contact *** to file a claim I advised I wasn't the shipper but I still contacted *** on 11/**/They advised the shipping company needed to file the claim I sent BH photo & video the statement from *** and they stated their shipping manager was unable to submit the claim Again I still do not have an item that I was charged for and BH photo & video is unwilling to work with their shipping vendor *** to process a claim They have my funds yet I have no product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May **, 2016New York Revdex.com complaint #***Since the customer says he has not yet placed an order this discussion seems rather premature at bestOur site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $USD.End-to-End tracking From our warehouse to
your door, shipping via Purolator, *** *** *** * ***.Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are freethey are not. During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***We appreciate this customer's purchase and regret the unanticipated delayWe offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his
reply.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
November **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed August **, It was shipped the same day and delivered Aug **, When the customer informed us of his claim that one item was missing we checked several waysWe compared the quantity we should have on
hand with the actual quantityHad there been a discrepancy that could suggest we'd omitted an item from one orderThere was no discrepancy.We videotape the packing of every box for every orderWe looked at our videotape and it clearly showed both ordered items were packedWhen we receive an order we create an estimated shipping weight, taking into account the ordered items, packaging, shipping cartons, etcWhen the actual order is created we compare that theoretical weight to the actual weightAfter we received the customer's call we compared those two to the weight *** reportedEach of these is taken to the hundredth of a poundIn this case the three weights were 6.15, and lbsThe allegedly missing item weighs more than lbsHad it been omitted our theoretical and actual weights would have shown a 4=lb difference and the *** weight would have also been 4+lbs less than our theoretical weight.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***
January *, 2017Revdex.com complaint #***B&H *** and ***The customer wrote, "I ordered Nikon Xt-bodies..." He did nothe ordered Fuji XT-bodiesShould my position now be My position this is not in error, when it obviously is? The fact is the pricing on our site was an error
Our site specifies, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errorsManufacturer rebates, terms, conditions, and expiration dates are subject to manufacturers printed forms." In addition, The equitable doctrine of unilateral mistakes says courts will consider whether the sale would cause the retailer a loss, rather than merely earn a diminished profit Rescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.In this situation the sale would result in a substantial loss, as is obvious, and the contract has been rescinded, as the situation required.-- Henry P***B&H Photo-Video
December **, 2016The reply I sent earlier remains unchangedNothing about this situation has changed.-- Henry P***B&H Photo-Video
June **, 2017Revdex.com complaint #***B&H *** placed 07/**/12This order was for a Fuji ASK dye-sub printerThe order was not placed via our website so will not appear in the customer's roster of web-placed transactionsAs a courtesy a copy of the invoice has been emailed to him
The printer is no longer featured on our website because the manuafactuer has discontinued itIt can be found though at ***A screenshot is attachedWhen new it included a 1-year limited warranty, which has since expired.Seven years have elapsed since this purchase was madeWhile we regret the customer's dissatisfaction there is nothing now that B&H can do in this regard-- Henry P***B&H Photo-Video
November *, 2017Revdex.com complaint #***B&H Web No: ***My comment in ***, which I do not intend to edit or alter:Thank you for your order and this feedbackWe regret your dissatisfactionWe received your order 10/**It was shipped later the same day*** confirms this and
reports:10/**/7:P.M(ET) Order Processed: Ready for ***Then they advised:We were unable to load the package on the plane as scheduled/ Your shipment is scheduled to arrive today after the delivery commitment time.After this they said:A late flight has caused a delayWe will update the delivery date as soon as possible/ Your shipment is scheduled to arrive today after the delivery commitment time.Then they reported:Customer not in on 1st attemptDelivery will be made to a *** Access Point™ next business day for customer pickup.After that they acknowledged our request they return the package to us, based on your instruction to us.On 10/** we sent you an electronic gift card for the full purchase price as a refundPer your request that was voided and a credit was generated.We remain committed to your satisfaction and await any further modification instruction you wish to send us.We will be happy to issue a refund of $36.17, the s&h fee originally applied to this transaction.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
*** has stated that they did attempt to initiate reimbursement by sending claim paperwork but B&H refused to file the claim stating that it "the
claim was closed by *** and there was nothing they could do."I spent several hours being the middle man between B&H and *** trying to resolve thisOne would say they sent claim paperwork and the other said they did not receive it. How am I as the customer supposed to make B&H and *** do the paperwork for the claim?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
January *, 2017Revdex.com complaint #***B&H ***B&H regrets it is unable to match the price the customer found at another retailerShe has been advised of thisOn December *** we sent her return authorization *** with which she could return the printer for a refundShe has not returned it-- Henry P***B&H Photo-Video
Sept **, 2017Revdex.com complaint #***B&H ***The customer placed this order on 8/*** It included one Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (10-Pack) - B&H # ***, priced $They were shipped 8/** and *** reports they were delivered Monday, 08/**/at 9:am, hours before the eclipse.When the order was placed our product information page for these glasses specified, "This item is nonreturnable."Because of the customer's concern we generated order *** on 8/** for two Lunt Solar Systems Solar / Solar Eclipse Viewing Glasses (5-Pack) - B&H # ***These were shipped with no charge to the customerThey were shipped the same day and *** reports they were delivered Saturday, 08/**/at 11:am.He received the eclipse viewing glasses he paid for at 9:18am on the day of the eclipse, hours before the eclipseHe received the free order of eclipse viewing glasses Saturday, days before the eclipse-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear MrHenry P***,Thank you for your most recent response to my complaint. Unfortunately, your response contains one fatal factual error, around which revolves the crux of this entire problem.If, as you say, your responses to any or all of my three separate communications to B&H (via the B&H website while logged into my account, and from my Yahoo email account sent to B&H customer service) were not fast enough (or as you stated, “we did not reply to his inquires or emails as speedily as he wanted”), then I would totally agree with everything you had said up to that pointFurthermore, if what you said about my being dissatisfied with the speed of the response from B&H was true, then even I could see that my complaint about B&H would be ridiculous.However, MrP***, the issue is not the speed, or the amount of time, in which B&H responded to my communicationsThe issue is the fact that B&H DID NOT RESPOND TO ANY OF MY THREE COMMUNICATIONSNOTHINGZERONO RESPONSE FROM B&H TO ME AT ALLPERIOD. So MrP***, either you do not understand the nature of my complaint, or you do not want to understand the nature of my complaint. I don’t expect B&H to go back in time and change anythingI just find it amazing that a business with such a superior reputation as B&H apparently has no interest in researching why their employees who are responsible for responding to customer inquiries chose - made conscious decisions - on three separate occasions spanning a period of two weeks - not to respond to meHow can a business such as B&H conduct business in this way?At this point MrP*** I already know you are not going to do anything about what I have brought to your attentionI just hope that people will read what I have said, and then make educated decisions about doing business with B&H
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
September *, 2015Revdex.com Complaint #***B&H Web No: ***On August **, the customer placed an order for one NUPT01RS for $12.00, which was apparently inadvertently mis-identified on our site as being a Numark PT01USB turntableIn fact the NUPT01RS is a Numark stylus for the turntable
The turntable is our NUPT01USB and the retail price today is 94.99.We will not sell a turntable for Our site includes the disclaimer, "Prices, specifications, and images are subject to change without noticeNot responsible for typographical or illustrative errors." In addition, this represents a case of the equitable doctrine of unilateral mistakesWhen online retailers make honest, good-faith pricing mistakes that result in huge losses to the benefit of opportunistic online shoppers, the mistake could be grounds for rescinding the unfavorable contract under the doctrine of unilateral mistakeRescinding the contract is the only available remedy under unilateral mistake; it is not a basis for reformation the retailer must cancel the customer’s order and re-offer the product at the actual price.-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** ***
*** *** ***The customer purchased a Lenovo 15.6" IdeaPad YNotebook B&H # LE80NV0029US on 7/**/On 8/**/a the customer's request we created and emailed return authorization *** because the customer had alleged the
laptop was defective.Upon receiving the return we determined it had been abused, was filthy, and that in all likelihood that was the reason it had ceased functioningThe computer was returned to the customerThe customer then claimed the computer had been cleaned and sent of pictures of the supposedly cleaned productThere was almost no visible improvementThe return was denied. The customer requested warranty informationWe direct the customer to attached file.The customer has been advised by a customer service manager that we will accept the computer for return under the following conditionsWe will apply a 15% restocking fee and then issue store credit, not a refund, for the remainderThe final credit amount would be total credit would be $The customer service manager is awaiting her reply.-- Henry P***B&H Photo-Video
*** *** ***
*** *** ***
*** *** *** ***We appreciate this customer's order and regret his dissatisfactionSince his return has already been processed and a refund has been issued we cannot now change that from a refund to an exchangeThe customer is welcome to return to
our site at *** and order any phone he wishes to own.-- Henry P***B&H Photo-Video
July *, 2017Revdex.com complaint #***B&H *** and ***Copies of both invoices have been emailed to the customer again.The customer asked, "how do I know the items I am going to receive work?" yet he also said, "i dont intend to keep what you sent me." If the items sent are going to be returned to us unopened it really should not matter whether they work or notThe fact is we send brand new unopened merchandise and presume it is in working conditionThe customer asked, "how will I be able to place any claims if I dont have details?" Details have been emailed, and there is a copy of the same invoice in the package with the ordered items-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** *** ***
*** *** *** ***
*** *** Here is my response to B&H: As I have mentioned clearly in my complaint, I discovered the defect in the printer after about 2-weeks of installing the printer. I assumed it was working so I discarded the original package. This is very natural. B&H cannot expect people to pile up bulky manufacture’s packages in their houses for days and weeks just in case something goes wrong with the product they buy B&H should not sell defect product over the intent to the society. If they do, they should be responsible for the replacement, cost and damages incurred That is the only good way to do good business. I need $of my packing cost by *** and I do not need $of charity from B&H. I will keep on exposing B&H ‘s way of doing business and will never buy anything from them. I ask Revdex.com to assist me to get my $from B&H. It is B&H fault to sell me defect product in the first place
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
***
December ** 2016Revdex.com complaint #***B&H Web No: ***
We appreciate and regret the customer's disappointment that the CR750MX300SS = Crucial 750GB MXSATA III 2.5" Internal SSD was unexpectedly discontinued by the manufacturerThe customer was offered the opportunity to purchase
the Crucial 525GB MXSATA III 2.5" Internal SSD (CR525MX300S1) for or the Crucial 1TB MXSATA III 2.5" Internal SSD (CR1050MX300S) for This is not a "bait and switch tactic," classic or otherwiseIt is the result of a product having been unexpectedly discontinued by the manufacturer.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I still have not received the item BH photo & video refered my to contact *** to file a claim I advised I wasn't the shipper but I still contacted *** on 11/**/They advised the shipping company needed to file the claim I sent BH photo & video the statement from *** and they stated their shipping manager was unable to submit the claim Again I still do not have an item that I was charged for and BH photo & video is unwilling to work with their shipping vendor *** to process a claim They have my funds yet I have no product.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
May **, 2016New York Revdex.com complaint #***Since the customer says he has not yet placed an order this discussion seems rather premature at bestOur site includes these notices:Free Shipping to Canada*For most in-stock items on prepaid orders over $USD.End-to-End tracking From our warehouse to
your door, shipping via Purolator, *** *** *** * ***.Guaranteed Landed Cost Choose Pre-Pay Duties & Tax, no additional charges at delivery.It does not say or suggest or imply that duties, tax, brokerage, customs, or other import fees are either included in the shipping charge or that they are freethey are not. During checkout, the site asks, "When would you like to pay your Customs Clearance?" The offered options are:Pay Now: Recommended: A speedier method that includes all customs fees with no additional charges upon delivery.Pay Later: Lets you handle all customs fees and gives you a larger shipping selection.I do not think we could make this more transparent-- Henry P***B&H Photo-Video
*** ** ***
*** *** *** *** ***
*** *** *** ***We appreciate this customer's purchase and regret the unanticipated delayWe offered the customer a PE900T = Percussion Plus 900T double-braced drum throne instead of the originally included drum throne and are waiting for his
reply.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
November **, 2016Revdex.com complaint #***B&H Web No: ***This order was placed August **, It was shipped the same day and delivered Aug **, When the customer informed us of his claim that one item was missing we checked several waysWe compared the quantity we should have on
hand with the actual quantityHad there been a discrepancy that could suggest we'd omitted an item from one orderThere was no discrepancy.We videotape the packing of every box for every orderWe looked at our videotape and it clearly showed both ordered items were packedWhen we receive an order we create an estimated shipping weight, taking into account the ordered items, packaging, shipping cartons, etcWhen the actual order is created we compare that theoretical weight to the actual weightAfter we received the customer's call we compared those two to the weight *** reportedEach of these is taken to the hundredth of a poundIn this case the three weights were 6.15, and lbsThe allegedly missing item weighs more than lbsHad it been omitted our theoretical and actual weights would have shown a 4=lb difference and the *** weight would have also been 4+lbs less than our theoretical weight.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]If my order was not ready to shipment, why the money was withdrawn of my account in the moment that I place the order and not after when you say that is ready?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** *** ***