Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are not being truthful, I told them that the software was defective and they said once I open the software I cannot return it. How can I find out the software is defective if I did not open it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
August **, 2015Revdex.com Complaint #***B&H ***The original order is ***, placed 6/**/for one *** * *** *** *** *** ** *** Graphics Card, The customer, from Canada, paid $plus $cross-border import tax, duty, customs, etcShipping was freeThe
total was $853.03 On 7/**/we issued return authorization ***We subsequently received and processed the return Order ***, placed 8/**/15, is for a different product, the *** = *** *** *** *** ** Superclocked+ Graphics CardBecause it's not the same product we're legally bound to include cross-border import tax, duty, customs, etcOnce the order has been shipped we will be able to issue a credit for these feesThat should happen this week.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: *** placed 5/**/15B&H Web No: *** placed 6/**/15The customer placed two ordersEach order was for one DJQCGPMV= DJI Phantom Quadcopter with GoPro MountThe first order was shipped 5/**/It is being returned to
us and *** reports they expect to deliver it to us today.The second order was shipped 6/*/It has been recalled and is also being returned to us.For both transactions we have processed refunds this morningWe regret the confusion and the customer's inconvenience.-- *** ***B&H Photo-Video
February **, 2016There is no customer in our customer database named *** *** nor any ** *** at allThere is no customer whose email address is ***There is no customer whose telephone number is ###-###-####In short, we cannot ID either this transaction or this
individualThe customer has the original B&H transaction numberWith that we can proceed.-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint #***B&H Web No: ***On Nov **, the customer purchased a APIPPM128RG = *** 9.7" iPad Pro (128GB, Only, Rose Gold)The serial number of the individual item we sent to him is SDMPRF91YH1MVThat item was sent to him in exactly the condition we
received it from ***, brand new, unopened, and not previously soldWe regret ***'s unfortunate habit of confusing the dates a product is sold to a retailer with the date the retailer sells it to an individual customerOn Nov*** we emailed return authorization *** with a pre-paid *** return label for his convenienceThe customer has the choice to receive a refund, another of the same item, or store credit to purchase something different altogether-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive the full amount I was promised - Please see the attached chat transcript indicating that I would be refunded the $438.25.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April *, 2017Revdex.com complaint #***B&H Web No: ***On Oct **, the customer purchased a Microsoft Lumia DS RM-1118, a phone which has since been discontinuedHe paid $With the phone the customer received a Limited 1-Year B&H WarrantyOn Mar **, at the customer's
request we emailed return authorization for repair (our ***) and a pre-paid *** return label (***)We have no yet received the customer's shipment to us and *** reports their return label has not yet been entered into their systemWe will have the phone repaired when we receive itThe customer's warranty does not include replacing his phone with a brand new one, nor does it include upgrading him to a newer model phone-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Wow this is quite unbelievableI am surprised you are still in businessI am not "now saying" that the laptop is not workingThis is a fact, the laptop which I purchased from YOU is not working only months after purchaseYour customer service is awful and blaming the client and trying to imply that this is somehow my fault is very horrible customer serviceIt is very simple, I purchased something from you that not only is malfunctioning but it is not working altogetherIt won't go past the login screenI am happy to share photos or videos of the issue so you can stop trying to imply that I am lyingShame on you for trying to imply that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H Web No: ***On November **, the customer ordered four (4) SIUFDB3032GB = Silicon Power 32GB Blaze BUSB Flash Drive, paying US $eachOn November **, per his request we emailed return authorization ***When we receive
and have processed the return a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I guess you didn't see the chat that I included? As far as I am concerned the package hasn't been delivered to the correct person. Just because *** states it was delivered doesn't mean it was left at the correct address either. I have had several packages left at neighbors houses. My dispute is that your company told me one thing to get me to purchase the item then did the opposite and that holds you responsible for the package Check out the next to last line from your on-line chat agent. Now tell me that you don't ever say that all packages will be shipped requiring a signatureI have contacted *** and have opened up a dispute with them too. When you or if you care enough to verify the deliver of the package all will be solved. Chat Transcript *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** ** *** ***
*** *** *** *** ** *** **
*** *** * *** * *** *** *** *** *** *** *** *** *** *** *** ** * ***
*** ** *** *** *** ** *** ** *** *** * *** ** *** ** *** *** *** *** ** * *** *** ** *** *** ** *** ***
*** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ** ** *** *** ***
*** *** *** ** *** ** ***
*** *** ***
*** *** * *** *** ** *** *** *** *** * *** ***
*** ** *** ** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** ***
*** ** ** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Sept **, 2017Revdex.com complaint #***B&H Web No: ***The customer wrote, "...the item is no longer 'discontinued'" but we did not say it had been discontinuedWhat I said was, "...it was not in stock and provided an ETA of 2-weeksWe regret our vendor has taken somewhat longer to provide this to us."The price charged in the original order included a short-term rebate or price subsidy provided by our vendorThat allowed us to offer the original priceThat subsidy is no longer available so the lower price is no longer availableThe current price is 849.99, but as a courtesy we can sell one (1) to th customer for If the customer wants to take advantage of this opportunity he should contact us and reference our ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unbelievably bad customer service and supportThe page that I used is what it is and should have had APS-C right in the heading as it is an essential detailIf one does an online search and one clicks on the search results at Metabones, the manufacturer of the aforementioned item, it is clearly present and notedAlso trying to make a mockery of a customer about $15.00? Another poor, pathetic and useless example of unexceptional customer savvyThe comment refers to the $from the business perspective clearly not doing its job and honoring a clear and simple oversight, which reiterates what a lackluster company this is and clarifies the accuracy of the many poor reviews that B&H has received thus farA proper and good company response would, in this case, be something like; "Dear sir/ma'am we regret that the information was not clearly noted on the search result (which will be remedied quickly) and we would be to happy refund your return shipping feePlease provide the receipt showing the cost and shipping numberThank you and we look forward to serving you again in the future".Good companies live and serve by exampleGood customers honor these kinds of companiesB&H is, given this situation/circumstance, has much to learnI certainly have learned from this company and what/where to avoid in the future.Thank you B&H for teaching me something about your poor customer serviceI am grateful that it only cost me $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved bMy position has not n will not change either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2017Revdex.com complaint # ***B&H *** and *** placed 3/**/was for a MSGTX1080SEX = MSI GeForce GTX SEA HAWK EK X Graphics Card, MFR # GTX SEAHAWK EK X.*** placed 3/**/was for a MSGTX1080TIK kit which included a MSGTX1080TIF = MSI GeForce GTX
Ti Founders Edition Graphics Card, MFR # GTX TI FOUNDERS EDITION.*** placed 3/**/was a duplicate of ***.These orders have been cancelled and the necessary refunds have been generatedIn his complaint, the customer wrote:Desired Settlement: Issue a formal apology to anyone that received this auto-notify email; be removed as an authorized retailer of this product.Whether we issue an apology to any individual customer is a matter between the company and that individual customerIt is not up to us whether or not we are removed as an authorized retailer of this product, but considering our many years of mutual satisfactory business with this brand and with our supplier, it is unlikely.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to return it for a refund, I already told you thatThe computer is new, there is no reason for you to refuse the returnPlus the most recent email from your customer service department is stating that I will be receiving a refundPlease see a opy belowYou mention that you sent a prepaid return shipping label, but I have not received it yetPlease provide the time when you sent itThe only thing I received today is this email (text only, no label) at 9:AM, but I don't need the label, I can send it myself, please confirm I will be getting a refundCopy of today's email is below:Hello ***, my name is Nick W: I am so sorry to hear of your dissatisfaction.Our website does note that we do not accept computers back once they have been openedI am sorry if you are not pleased with this policy, but as a retailer we do reserve the right to make our own policies for returns.However, we also have the right to make exceptions to those policies every now and again, which is why I have just sent you a Return Authorization (RMA) for a refund.Happy Holidays,Nick WB&H Photo Video and Pro AudioThe Professional's Source.E-Mail Customer Service Department***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** ***We appreciate this customer's order and regret his dissatisfactionThe issue has been assigned to one of our most senior and experienced sales associates who has spent literally hours addressing this with the customer via email
and on the telephoneIt was, and remains, our intention to assist this customer to the very best of our abilities and see to it this matter is resolved in the most fair and expeditious manner possible-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint #***B&H Web No: ***The requested refund has been issued and transmitted to the bank which issued the customer's *** account earlier this afternoon.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
They are not being truthful, I told them that the software was defective and they said once I open the software I cannot return it. How can I find out the software is defective if I did not open it?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
August **, 2015Revdex.com Complaint #***B&H ***The original order is ***, placed 6/**/for one *** * *** *** *** *** ** *** Graphics Card, The customer, from Canada, paid $plus $cross-border import tax, duty, customs, etcShipping was freeThe
total was $853.03 On 7/**/we issued return authorization ***We subsequently received and processed the return Order ***, placed 8/**/15, is for a different product, the *** = *** *** *** *** ** Superclocked+ Graphics CardBecause it's not the same product we're legally bound to include cross-border import tax, duty, customs, etcOnce the order has been shipped we will be able to issue a credit for these feesThat should happen this week.-- Henry P***B&H Photo-Video
*** ** ***Revdex.com Complaint #***B&H Web No: *** placed 5/**/15B&H Web No: *** placed 6/**/15The customer placed two ordersEach order was for one DJQCGPMV= DJI Phantom Quadcopter with GoPro MountThe first order was shipped 5/**/It is being returned to
us and *** reports they expect to deliver it to us today.The second order was shipped 6/*/It has been recalled and is also being returned to us.For both transactions we have processed refunds this morningWe regret the confusion and the customer's inconvenience.-- *** ***B&H Photo-Video
*** ** ***Revdex.com complaint #***B&H Web No: ***I've alerted the manager of our returns department.-- Henry P***B&H Photo-Video
February **, 2016There is no customer in our customer database named *** *** nor any ** *** at allThere is no customer whose email address is ***There is no customer whose telephone number is ###-###-####In short, we cannot ID either this transaction or this
individualThe customer has the original B&H transaction numberWith that we can proceed.-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint #***B&H Web No: ***On Nov **, the customer purchased a APIPPM128RG = *** 9.7" iPad Pro (128GB, Only, Rose Gold)The serial number of the individual item we sent to him is SDMPRF91YH1MVThat item was sent to him in exactly the condition we
received it from ***, brand new, unopened, and not previously soldWe regret ***'s unfortunate habit of confusing the dates a product is sold to a retailer with the date the retailer sells it to an individual customerOn Nov*** we emailed return authorization *** with a pre-paid *** return label for his convenienceThe customer has the choice to receive a refund, another of the same item, or store credit to purchase something different altogether-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did not receive the full amount I was promised - Please see the attached chat transcript indicating that I would be refunded the $438.25.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
April *, 2017Revdex.com complaint #***B&H Web No: ***On Oct **, the customer purchased a Microsoft Lumia DS RM-1118, a phone which has since been discontinuedHe paid $With the phone the customer received a Limited 1-Year B&H WarrantyOn Mar **, at the customer's
request we emailed return authorization for repair (our ***) and a pre-paid *** return label (***)We have no yet received the customer's shipment to us and *** reports their return label has not yet been entered into their systemWe will have the phone repaired when we receive itThe customer's warranty does not include replacing his phone with a brand new one, nor does it include upgrading him to a newer model phone-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Wow this is quite unbelievableI am surprised you are still in businessI am not "now saying" that the laptop is not workingThis is a fact, the laptop which I purchased from YOU is not working only months after purchaseYour customer service is awful and blaming the client and trying to imply that this is somehow my fault is very horrible customer serviceIt is very simple, I purchased something from you that not only is malfunctioning but it is not working altogetherIt won't go past the login screenI am happy to share photos or videos of the issue so you can stop trying to imply that I am lyingShame on you for trying to imply that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** *** ***Revdex.com complaint #***B&H Web No: ***On November **, the customer ordered four (4) SIUFDB3032GB = Silicon Power 32GB Blaze BUSB Flash Drive, paying US $eachOn November **, per his request we emailed return authorization ***When we receive
and have processed the return a refund for the ordered items will be processedWe will not refund the original shipping feeThe customer is responsible for the return shipping fees as well as for any cross-border duty, customs, tax etc-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I guess you didn't see the chat that I included? As far as I am concerned the package hasn't been delivered to the correct person. Just because *** states it was delivered doesn't mean it was left at the correct address either. I have had several packages left at neighbors houses. My dispute is that your company told me one thing to get me to purchase the item then did the opposite and that holds you responsible for the package Check out the next to last line from your on-line chat agent. Now tell me that you don't ever say that all packages will be shipped requiring a signatureI have contacted *** and have opened up a dispute with them too. When you or if you care enough to verify the deliver of the package all will be solved. Chat Transcript *** ** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** ** ** *** *** *** ** *** ** *** ***
*** *** *** *** ** *** **
*** *** * *** * *** *** *** *** *** *** *** *** *** *** *** ** * ***
*** ** *** *** *** ** *** ** *** *** * *** ** *** ** *** *** *** *** ** * *** *** ** *** *** ** *** ***
*** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** ** ** *** *** ***
*** *** *** ** *** ** ***
*** *** ***
*** *** * *** *** ** *** *** *** *** * *** ***
*** ** *** ** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** ** *** ***
*** ** ** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.It seems clear that customer service and recognizing educational discounts is not B&H prides itself on; it's no problem to take future $3,purchases elsewhere since they have offered no compromise or remedy.You might take a look at testing your order confirmation emails, as the shipping fee is on the Tax line (as in the screenshot).Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Sept **, 2017Revdex.com complaint #***B&H Web No: ***The customer wrote, "...the item is no longer 'discontinued'" but we did not say it had been discontinuedWhat I said was, "...it was not in stock and provided an ETA of 2-weeksWe regret our vendor has taken somewhat longer to provide this to us."The price charged in the original order included a short-term rebate or price subsidy provided by our vendorThat allowed us to offer the original priceThat subsidy is no longer available so the lower price is no longer availableThe current price is 849.99, but as a courtesy we can sell one (1) to th customer for If the customer wants to take advantage of this opportunity he should contact us and reference our ***-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Unbelievably bad customer service and supportThe page that I used is what it is and should have had APS-C right in the heading as it is an essential detailIf one does an online search and one clicks on the search results at Metabones, the manufacturer of the aforementioned item, it is clearly present and notedAlso trying to make a mockery of a customer about $15.00? Another poor, pathetic and useless example of unexceptional customer savvyThe comment refers to the $from the business perspective clearly not doing its job and honoring a clear and simple oversight, which reiterates what a lackluster company this is and clarifies the accuracy of the many poor reviews that B&H has received thus farA proper and good company response would, in this case, be something like; "Dear sir/ma'am we regret that the information was not clearly noted on the search result (which will be remedied quickly) and we would be to happy refund your return shipping feePlease provide the receipt showing the cost and shipping numberThank you and we look forward to serving you again in the future".Good companies live and serve by exampleGood customers honor these kinds of companiesB&H is, given this situation/circumstance, has much to learnI certainly have learned from this company and what/where to avoid in the future.Thank you B&H for teaching me something about your poor customer serviceI am grateful that it only cost me $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved bMy position has not n will not change either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
March **, 2017Revdex.com complaint # ***B&H *** and *** placed 3/**/was for a MSGTX1080SEX = MSI GeForce GTX SEA HAWK EK X Graphics Card, MFR # GTX SEAHAWK EK X.*** placed 3/**/was for a MSGTX1080TIK kit which included a MSGTX1080TIF = MSI GeForce GTX
Ti Founders Edition Graphics Card, MFR # GTX TI FOUNDERS EDITION.*** placed 3/**/was a duplicate of ***.These orders have been cancelled and the necessary refunds have been generatedIn his complaint, the customer wrote:Desired Settlement: Issue a formal apology to anyone that received this auto-notify email; be removed as an authorized retailer of this product.Whether we issue an apology to any individual customer is a matter between the company and that individual customerIt is not up to us whether or not we are removed as an authorized retailer of this product, but considering our many years of mutual satisfactory business with this brand and with our supplier, it is unlikely.-- Henry P***B&H Photo-Video
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I would like to return it for a refund, I already told you thatThe computer is new, there is no reason for you to refuse the returnPlus the most recent email from your customer service department is stating that I will be receiving a refundPlease see a opy belowYou mention that you sent a prepaid return shipping label, but I have not received it yetPlease provide the time when you sent itThe only thing I received today is this email (text only, no label) at 9:AM, but I don't need the label, I can send it myself, please confirm I will be getting a refundCopy of today's email is below:Hello ***, my name is Nick W: I am so sorry to hear of your dissatisfaction.Our website does note that we do not accept computers back once they have been openedI am sorry if you are not pleased with this policy, but as a retailer we do reserve the right to make our own policies for returns.However, we also have the right to make exceptions to those policies every now and again, which is why I have just sent you a Return Authorization (RMA) for a refund.Happy Holidays,Nick WB&H Photo Video and Pro AudioThe Professional's Source.E-Mail Customer Service Department***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** ** ***
*** *** ***
*** *** ***We appreciate this customer's order and regret his dissatisfactionThe issue has been assigned to one of our most senior and experienced sales associates who has spent literally hours addressing this with the customer via email
and on the telephoneIt was, and remains, our intention to assist this customer to the very best of our abilities and see to it this matter is resolved in the most fair and expeditious manner possible-- Henry P***B&H Photo-Video
January **, 2016Revdex.com Complaint #***B&H Web No: ***The requested refund has been issued and transmitted to the bank which issued the customer's *** account earlier this afternoon.-- Henry P***B&H Photo-Video