July **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer's desired settlement says, "Can B&H please explain to my why they did not respond to ..." messages and emailI cannot explain why we did notWe endeavor to clear all incoming messages and emails before the end of business each dayEither we did not receive the messages and email or there was a human error on our partOne way or the other, we apologize for causing the customer's dissatisfactionNo slight was intended.-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] On Nov **, the customer placed an order which included a SASMR770NZS = Samsung Gear Sclassic Smartwatch (Large Band)On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new itemWe are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this itemWe regret our vendor's delayWe will fill all back orders for this item as speedily as possibleWe fill back orders oldest first, in the order we received them.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The 750gb drive has a cost of about $per gigabyte, and the price you quoted on the 525gb drive is $per gigabyteThat is not a comparable priceI don?t need a 525gb drive, or I would have bought one for $on black Friday, I need a drive 750gb or more The 1tb drive they reference for $is a higher price per gigabyte as well, it would need to be $to make it a comparable cost This is just a really shady bait and switch tactic, they get you to go to their site for a $hard drive, but never intended to fill the order They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door Business shouldn't be allowed to treat customers like this To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Under B&H transaction [redacted] dated 0716, a refund in the amount of $210.*has been generated and transmitted to the customer's AmEx accountNo additional refund is due and none will be forthcoming-- Henry P***B&H Photo-Video
[redacted] On Dec **, the customer purchased an [redacted] Per the customer's request, on Dec [redacted] we issued return authorization and a pre-paid [redacted] return labelOn Dec [redacted] we received the customer's packageIt was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the [redacted] store that is located in [redacted] ***." From that location to ours would have been a brief subway or taxi rideIn less than half-an-hour the customer could have brought the watch to our store and completed the return process in personOn December **, the customer placed order [redacted] for another [redacted] ***That order was shipped the next day and delivered Dec ***On Feb **, we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customerThat document must be completed and returned to us before we can consider any other steps.-- Henry P***B&H Photo-Video
March *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] All the parameters and limitations of this limited-time spcial program were created by Sony USA and they require us to follow them scrupulously without variationsWe have explained to the customer that we may not agree to his requestWe do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P***B&H Photo-Video
September *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] , [redacted] We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical Phone Support for 1-Year.Web No: [redacted] was placed Jan **, Both the B&H return policy and the Canon warranty have expiredWeb No: [redacted] was placed Aug **, Both the B&H return policy and the Canon USA warranty have expired.-- Henry P***B&H Photo-Video
November **, [redacted] Attached is the screenshot of the final order confirmation page we showed the customer when the order was placedBy agreeing to this information he confirmed the orderAfter this we emailed order confirmation with the same informationHad there been an error he had ample time to contact us to correct itOur shipping documents show it was sent to the shipping address indicated.The order was shipped October *, [redacted] reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month laterWe cannot now retrieve this merchandise.-- Henry P***B&H Photo-Video
[redacted] As a gesture of customer courtesy we have agreed to take back the computer he now has in exchange for the computer he wishes to purchaseReturn authorization will be emailed to him ASAP.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In reply to B&H: Wether this was due to B&H or B&H's vendor is not relevantThe purchase date is not relevant Part of my purchase from B&H was a product with a warrantyI cannot transfer ownership of the warranty into my name, therefore I cannot use the warranty that I purchasedThis is fraud & theft on B&H's part It is NOT Dell's responsibility to help the customer resolve this issueThat is a lieDell has told me directly that there is no way for me to transfer this product into my name without the assistance of B&H or the vendor B&H purchased this product fromTHERE IS NO WAY FOR ME TO TRANSFER THE OWNERSHIP OF THIS PRODUCT'S WARRANTYABSOLUTELY NONE WHATSOEVERI have spent hours and months on the phone with Dell support, and can confirm this with 100% assurance Further my main issue is the lack of any time-frame provided to resolve this issue from B&HThis fluffy reply from B&H is completely unacceptableThey have no plan or folltime-frame B&H has never delivered the product that I orderedI ordered a Ultra HD 4K Monitor (DEP2715Q) with a warrantyI have never received this productThey have stolen from me, and committed fraud & theftTheir lack of any time-frame to fix this issue is unreasonable and unfair to a consumerI did nothing wrong in this situationI have jumped through every hoop to get this product registered under my name Sincerely, [redacted]
July **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] The customer's desired settlement says, "Can B&H please explain to my why they did not respond to ..." messages and emailI cannot explain why we did notWe endeavor to clear all incoming messages and emails before the end of business each dayEither we did not receive the messages and email or there was a human error on our partOne way or the other, we apologize for causing the customer's dissatisfactionNo slight was intended.-- Henry P***B&H Photo-Video
November **, 2016Revdex.com complaint # [redacted] B&H Web No: [redacted] On Nov **, the customer placed an order which included a SASMR770NZS = Samsung Gear Sclassic Smartwatch (Large Band)On our site this item is annotated:New Item - Coming SoonExpected availability: Not availableThis is a new itemWe are accepting orders and they will be filled in the order they are received.This information is prominently posted on our product page for this itemWe regret our vendor's delayWe will fill all back orders for this item as speedily as possibleWe fill back orders oldest first, in the order we received them.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The 750gb drive has a cost of about $per gigabyte, and the price you quoted on the 525gb drive is $per gigabyteThat is not a comparable priceI don?t need a 525gb drive, or I would have bought one for $on black Friday, I need a drive 750gb or more The 1tb drive they reference for $is a higher price per gigabyte as well, it would need to be $to make it a comparable cost This is just a really shady bait and switch tactic, they get you to go to their site for a $hard drive, but never intended to fill the order They then offer you much less comparable deals so they can try to still sell you a product after they get you in the door Business shouldn't be allowed to treat customers like this To add icing on the cake, the 525tb and 1tb drives they reference are both out of stock on their website, so it's very likely those orders would end up exactly the same In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] Under B&H transaction [redacted] dated 0716, a refund in the amount of $210.*has been generated and transmitted to the customer's AmEx accountNo additional refund is due and none will be forthcoming-- Henry P***B&H Photo-Video
[redacted] On Dec **, the customer purchased an [redacted] Per the customer's request, on Dec [redacted] we issued return authorization and a pre-paid [redacted] return labelOn Dec [redacted] we received the customer's packageIt was empty.It is possible the watch was removed from the return package while in transit.As an aside it is ironic the customer said, "...ship using the [redacted] store that is located in [redacted] ***." From that location to ours would have been a brief subway or taxi rideIn less than half-an-hour the customer could have brought the watch to our store and completed the return process in personOn December **, the customer placed order [redacted] for another [redacted] ***That order was shipped the next day and delivered Dec ***On Feb **, we received a chargeback from the customer's bank In order to properly investigate the missing watch, and to process a claim with our insurance carrier, an affidavit has been emailed to the customerThat document must be completed and returned to us before we can consider any other steps.-- Henry P***B&H Photo-Video
March *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] All the parameters and limitations of this limited-time spcial program were created by Sony USA and they require us to follow them scrupulously without variationsWe have explained to the customer that we may not agree to his requestWe do not have the luxury of flexibility here since Sony USA has set (and enforces) the program rules and restrictions.-- Henry P***B&H Photo-Video
September *, 2017Revdex.com complaint # [redacted] B&H Web No: [redacted] , [redacted] We regret this customer has had difficulty with Canon Pixma printers purchased from B&H Photo.The printer is sold with a Limited 1-Year Canon USA Warranty with InstantExchange Program and Toll-Free Canon USA Technical Phone Support for 1-Year.Web No: [redacted] was placed Jan **, Both the B&H return policy and the Canon warranty have expiredWeb No: [redacted] was placed Aug **, Both the B&H return policy and the Canon USA warranty have expired.-- Henry P***B&H Photo-Video
November **, [redacted] Attached is the screenshot of the final order confirmation page we showed the customer when the order was placedBy agreeing to this information he confirmed the orderAfter this we emailed order confirmation with the same informationHad there been an error he had ample time to contact us to correct itOur shipping documents show it was sent to the shipping address indicated.The order was shipped October *, [redacted] reports delivery was October *, 2015.The first after-sale entry on our customer service log for this transaction is dated Nov *, 2015, a month laterWe cannot now retrieve this merchandise.-- Henry P***B&H Photo-Video
[redacted] As a gesture of customer courtesy we have agreed to take back the computer he now has in exchange for the computer he wishes to purchaseReturn authorization will be emailed to him ASAP.-- Henry P***B&H Photo-Video
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In reply to B&H: Wether this was due to B&H or B&H's vendor is not relevantThe purchase date is not relevant Part of my purchase from B&H was a product with a warrantyI cannot transfer ownership of the warranty into my name, therefore I cannot use the warranty that I purchasedThis is fraud & theft on B&H's part It is NOT Dell's responsibility to help the customer resolve this issueThat is a lieDell has told me directly that there is no way for me to transfer this product into my name without the assistance of B&H or the vendor B&H purchased this product fromTHERE IS NO WAY FOR ME TO TRANSFER THE OWNERSHIP OF THIS PRODUCT'S WARRANTYABSOLUTELY NONE WHATSOEVERI have spent hours and months on the phone with Dell support, and can confirm this with 100% assurance Further my main issue is the lack of any time-frame provided to resolve this issue from B&HThis fluffy reply from B&H is completely unacceptableThey have no plan or folltime-frame B&H has never delivered the product that I orderedI ordered a Ultra HD 4K Monitor (DEP2715Q) with a warrantyI have never received this productThey have stolen from me, and committed fraud & theftTheir lack of any time-frame to fix this issue is unreasonable and unfair to a consumerI did nothing wrong in this situationI have jumped through every hoop to get this product registered under my name Sincerely, [redacted]